Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Joshua's Pest Control

  245 W Roosevelt Rd Ste 11 West Chicago, IL 60185

  
• 

  Joshua's Minneapolis

  1911 Rice St Saint Paul, MN 55113

  
• 

  Moxie San Antonio

  8107 Interchange Pkwy Suite 102 San Antonio, TX 78218

  
• 

  Moxie Austin

  8107 Springdale Rd Ste 107 Austin, TX 78724

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kids supposedly representing this company continue to knock at my door - I have had 3 today alone. None of them have any business cards and knowledge. They all have the same story - we are doing work for your neighbor, who is your pest control company etc. I have told each of them to stop coming as I have a company and have never heard of their company. They all state there are lots of companies and there is nothing they can do about the incessant visits. I have had at least one each day for the past two weeks including weekends and holidays. I assume they are going door to door. How do i get a do not visit notice to this company? This is an interruption to my work, etc .

  

  Business Response

  Date: 06/09/2025

  I dont see you listed as a current customer. While I understand and respect that you may not agree with our door-to-door approach, Id like to clarify that our team operates with the appropriate licensing and permissions.

  Customer Answer

  Date: 06/09/2025

  I am rejecting this response because:   Of course I AM NOT and NEVER will be a customer.  I have told your people a million Times to stop harassing me and my neighborhood.  This response does not answer any bit of that complaint.  Stay away from my house.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and sharing your concerns. I understand that you may feel frustrated, and Id like to clarify a few important points.
  First, please note that our services are only applicable to individuals who are actual customers. Regarding your concern about our representatives, I want to assure you that all of our sales personnel are properly licensed and authorized to conduct door-to-door visits. We do not send anyone out without ensuring they have the required permits and have gone through the proper channels, including obtaining any necessary permissions from the city.
  While we respect your No Solicitation signs, it's important to understand that these apply to unlicensed individuals. Because our representatives are fully licensed, they are permitted by law to engage in door-to-door activity in accordance with local regulations. Licensing can, in some cases, provide exceptions to certain restrictions.
  
  

  Customer Answer

  Date: 06/12/2025

  I have reviewed the business response and accept this resolution.   I will turn this matter over to local law enforcement as most of my neighbors are also doing.  I am tired of the harassment.  Seems to be a strange use of your employees to continue to go door to door when theyve been told to stop.  My HOA is working with our sherriff on the matter.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Moxie for pest control services on my address. I texted with a representative to change the date of my service, asking them to delay the appointment a month or so, if possible. I wasnt happy with the original service as it made my pest problem worse but I was in a contract so I intended to finish out the contract as i had no choice. I was told that an area representative would have to call me back for some reason, even though i just wanted to reschedule. A representative never called me back and instead I was charged $333.60 on 2/12/25 for canceling my contract early! I wasn't informed as to why my contract was canceled or even given the option to just keep my appointment..which would costed me much less than $333 and at least my yard would have been serviced. I'm asking for a full refund since Moxie decided to cancel my contract early, not me, and provided me with no services and charged my account without any notice or permission.Acct # ******* Ref # ******** Auth Code ******

  

  Business Response

  Date: 06/09/2025

  Thank you for reaching out. Id be happy to clarify the reason behind the early cancellation fee of $333.60 on your account. When you initially signed up for service, you agreed to a 12 month service agreement, which included four quarterly maintenance visits at $139.00 each, in addition to the initial service. Ive attached a copy of the signed agreement for your reference. As youll see, the scheduled service months were July, October, January, and April. You received your first quarterly service on July 22, 2024. Your next service was due in October, but at that time, you expressed interest in canceling. However, you ultimately chose to keep the service active to avoid incurring the early cancellation fee. As a result, the *************** was postponed to January 2025. By that point, services had been pushed out to six months which is the maximum allowable time between visits under the agreement. Your reason for postponement was due to unemployment, which we were sympathetic to. Ive attached screenshots of those conversations as well, showing where this was communicated. Per policy, when services are delayed beyond six months, the only options available are to either receive the service or formally terminate the agreement. Our account managers made multiple attempts to contact you to resolve the matter (also attached), but were unsuccessful in reaching you. Consequently, the subscription was closed. Since your account was on autopay, the system automatically processed the early cancellation fee. This issue may have been avoided if we had been able to establish communication. Unfortunately, due to a lack of cooperation, the cancellation was processed in accordance with the terms of your signed agreement. Therefore, the early cancellation fee stands and cannot be waived.

  Customer Answer

  Date: 06/10/2025

  I am rejecting this response because: 

  I wasnt called and no one came to my house. Regardless, I never once asked to have my service cancelled, I literally called to ask if I COULD postpone the date one more time.

  the internet is littered with complaints like mine. And you all know what youre doing is deceptive. I never received a phone call or text before my account was canceled and charged the fee. If I was calling because I couldnt pay the fee for the serviceexplain the logic of instead cancelling the service and charging a fee 3x the size ?? I was never made aware of these fees, just like many others werent and this business knows that. I never signed the documents theyve attached and no attempts were made to contact me (unless your numbers are being flagged as spam calls by AT&T, which also wouldnt be a surprise) but if I was ACTUALLY CONTACTED, why would I agree to be charged a higher fee for you guys not doing any work? That makes no sense!

  No, I was suckered in, lied to and manipulated just like thousands of others and I dont suspect Ill be getting any sort of actual refund until I get lawyers and my banks fraud team involved, which are next steps if my refund isnt received.

  

  Business Response

  Date: 06/11/2025

  I understand your frustration, and I want to clarify a few important points regarding your account and our previous communication efforts. We have attached screenshots showing that your initial request was to push out a service rather than formally reschedule it. Because of this, the account was flagged. Following that, our team attempted to contact you on both February 4 and February 7. Youll see from the attached images that we sent text messages (which show as delivered) and also made a phone call in an attempt to reach you. Unfortunately, we did not receive a response.
  Its important to note that under the terms of the agreement you signed, specifically Section 11-C , if a customer cancels before completing the ******** service period, they are responsible for 80% of the remaining contract value. This policy is clearly stated in the contract provided at signup. Additionally, our records show that you did not take advantage of the free unlimited warranty visits that are included with your plan. These services are designed to help resolve any ongoing pest issues at no extra cost, and regular use of them may have prevented any continued activity.
  If you still wish to escalate this matter legally, you are absolutely within your rights to do so. Should that be the case, please notify us so we can involve our legal team to ensure everything is handled appropriately.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie Pest Control has ***eatedly stopped at my house to try to sell me pest control services for the past 4 years even after telling the first time that I wasnt interested and that I already use a local pest control company that I am happy with. When a salesman first stopped by in the spring of 2022 he said he was doing pest control at a neighbors house and mentioned their last name. I dont know this person or where they live. I told the sales *** this. He even noted that he saw I have a termite system in place and asked what pest control company I used. I proceeded to tell him the company and that I was happy with the service. I told him I wasnt interested and he still proceeded to show me the services on an iPad. I told him again I wasnt interested. The same person stopped by in 23 & 24. In 23 I saw the person on my porch but didnt answer the door as I work from home. In 24 the same person stopped again & I told him again I wasnt interested & that I was work from home and to please not stop by. He stopped by a few days later around 6 pm and I informed I wasnt interested and I was still working. He then stoped by a third time around 6:45 pm and I was still working & told him that. He made the comment wow you work late. And said he would stop back after 7 pm if he saw my car in the driveway. I then chose to leave my house so not to be bothered a 4th time after telling the same person 5 times in 3 years I wasnt interested. On June 2, 2025 a different person from moxie stopped by after 7:30 pm to try to sell pest control. He talked to my brother who was outside & my brother told this person 3 times we had a pest control company we use & he still kept showing the presentation on his iPad. The ***s for moxie dont take no for an answer and have continuously stop and harass us.

  

  Business Response

  Date: 06/03/2025

  Our sales representatives go door-to-door each year between March and September as part of our annual outreach efforts. At this time, we do not maintain records of which households are interested or not, which is why our team may return in subsequent seasons.We understand that some individuals may feel frustrated by this. However, please be aware that our representatives are fully licensed and go through the proper process each year in accordance with city regulations.Just as you have the right to express concerns or submit complaints, our representatives also have the legal right to approach homes and offer our services. Likewise, you have every right to decline. That said, we respectfully ask that if you're not interested, you communicate that clearly and avoid engaging further. This helps prevent unnecessary follow-ups and allows our team to focus their time more efficiently.

• Initial Complaint

  Date:05/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie/****** Pest Control, ****************** canvased my neighborhood for business. I agreed to the outside treatment. A few days later a gentleman showed up to check for termites. He checked and found some live activity. Then he told me they would finance it..The price was $5200 when he gave me the paperwork. He had me sign it. I felt pressured without giving me a chance to think about it. Now I owe $5200 for something I just found out won't work.I feel pressured and cheated. The normal treatment would have cost about $500.I feel like they pressured me because I was a widow and single with no one here with me. When I asked to think about it they pushed until I agreed. Please help!

  

  Business Response

  Date: 06/02/2025

  The customer signed the agreement on April 10, 2025. As part of our standard procedure, we typically do not conduct a termite inspection unless the customer is ready and willing to schedule one.
  Additionally, the customer applied for financing through ********, and the loan was not finalized until April 15, 2025. Its important to note that the customer has a 3 day buyers right of cancellation, which begins from the date the agreement is signed. However, it appears that the customer did not make any effort to exercise that right within the allowed timeframe. Ultimately, the customer assumed responsibility by signing both the agreement and the loan documents, and the process moved forward accordingly.

  Customer Answer

  Date: 06/13/2025

  I was never informed at anytime I had three(3) days to cancel anything. I believe this is a fraudulent company who plays on people especially when there's not two people present at the time they show up.  They are a company going door to door begging for business. When you say NO in the beginning, they keep talking and pressing for your approval. I am thoroughly disgusted with their work.  They promise that treating the outside will keep you from having bugs get into your home, but I'm having more bugs now than I had before.

  Now I am stuck with them forcing me to pay for things that don't work. Plus I'm stuck with an extremely overpriced termites treatment and a loan that I'm not sure I can or feel I should be stuck paying for.  I'm a widow with limited funds and I feel they played on that.  They realized when they talked their way in that I was alone here. I would agree to 50% off the termite loan and no more outdoor treatments and charge for them.

  ******* Lauf 

   

  

  Business Response

  Date: 07/07/2025

  While I understand that you may not agree with our door-to-door approach, I want to assure you that our team is properly licensed and authorized to operate in the area. The No Soliciting signs generally apply to individuals or companies who have not gone through the appropriate permitting process which we have. Our representatives are simply there to provide information. There is absolutely no obligation to purchase anything, and if you're not interested, you're more than welcome to politely decline. It is completely within your right to ask not to be contacted again. If you feel our termite treatment services are overpriced, please keep in mind that each company has its own pricing based on products, coverage, and service quality. Thank you again for your feedback.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control. They came out twice and the pest havent gotten any better.

  

  Business Response

  Date: 06/02/2025

  Thanks for your feedback! Our Account Manager at Moxie has been trying to reach out to help since we got your cancellation request. We'll let them know to keep trying, as it looks like they haven’t been able to connect with you yet.
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to cancel service multiple times. Business then came to my house and provided service while I was not home and after stating I wanted to cancel - and is now trying to charge me $444.11. Spoke with someone on the phone who acknowledged there was a record of me attempting to cancel my service before service was provided again (unscheduled and never requested).

  

  Business Response

  Date: 05/27/2025

  After reviewing the account, we confirmed that a customer initially requested to cancel ******************** in September 2024. At that time, they were advised to wait until May 2025 to officially end the termite service, as it had already been paid through that period. However, a service was mistakenly scheduled and completed in April 2025, which resulted in an additional charge. We acknowledge our part in this oversight and are taking accountability by assisting with the amount that was charged. For more details, please log into your customer portal.
  

  We would also like to remind our valued customers that respectful communication is essential. While we understand that billing issues can be frustrating, yelling or using profanity toward our representatives or account managers is unacceptable. We are committed to providing support, and respectful dialogue ensures we can help resolve matters efficiently. Thank you for your understanding.

  Customer Answer

  Date: 05/31/2025

  I have reviewed the business response and accept this resolution.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had Moxie Pest Control inspect my home and was told there were termites present, with a $2,500 quote for treatment. Thankfully, I got a second opinion and the other licensed pest professional found zero evidence of termite activity. No mud tubes, no wood damage, ********** really disappointed because this felt like an attempt to scare me into a major, unnecessary service. As a homeowner, I take these things seriously, and I trusted them to be honest and thorough.I would highly recommend getting a second opinion before committing to any high-cost treatment with this company. Im grateful I did it saved me thousands.

  

  Business Response

  Date: 05/26/2025

  Thank you for your feedback. Please also take into consideration that the services we provide are not the same as those offered by other companies. Different companies offer different types of services, which can result in variations in pricing.Additionally, you should consider the specific services included when you sign up with us. For example, our termite service comes with a yearly follow-up, which involves refilling any stations that need attention and taking care of any necessary maintenance. This is included in our price, whereas some competitors might not offer this. There are several factors like these that contribute to why our prices may be more competitive compared to others.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold Moxie pest control from a door-to-door ********. He collected my signature to authorize the technician to enter my home the following day. It turns out my signature was copied and pasted three different times into their full 12-month agreement along with my initials that were digitally typed not by myself. Moxie came once the following day and stated if we see any more pests within ***** days to call back and they would come for free to fix it. When I contacted them, they delayed their return and stated it would have to be a full charge and completed as the first quarterly clean instead of a free clean. They then cancelled this appointment. We tried to reschedule several times and were given windows in which their technicians did not show up for or call at all, leaving us at home waiting around. When we complained several times, we were reassured that a technician would be coming the following Friday guaranteed from 1pm-5pm. We stated closer to 1 is best and they agreed. When it had already been after 5:30pm on that Friday, we called in to ask where the technician was and were told that there was no such thing as a 1-5pm window and that we were just put down for PM and he could come as late as sunset. Turns out no technician even showed up again. We called to report this and cancel and were told an account manager would call us the following business day. 3 business days later we receive a text message asking to call them. They waited until we were outside of the official cancelation window to now tell us there is a fee we have to pay. Their customer service **** are trained predators and threatened my wife over the phone with legal action stating we were avoiding service, when in fact they no call no showed 3 different times on us and tried to reschedule the 4th time outside of the window they promised. They claim they will be invoicing us for $500 for the inconvenience of cancellation. Agreement attached with my falsified signature copied.

  

  Business Response

  Date: 05/26/2025

  Im sorry youve been feeling frustrated  I completely understand. After reviewing your account, it looks like your wife handled the scheduling and cancellations. One appointment was canceled per your request, and another was missed because the technician ran out of daylight. Since routes are scheduled first-come, first-served, that can sometimes cause delays for late additions.Regarding the agreement, its only signed after being generated and is automatically emailed (in your case, to ************************** on 04/24/2025 at 4:57 PM CDT). Even if the terms werent explained in full by the **** a copy is always sent to review.

  
  Also, please note: the cancellation fee has been waived, and you do not owe anything. Feel free to log in to your portal to confirm:  ****************************************************

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began services with Moxie Pest Control in September 20 & had no issues until November 23 when an attic inspection was done & we were told we had a mouse infestation in our attic that needed resolved immediately. Bullying/scare sales tactics were used to coerce us to complete a reinsulation ASAP because if we didnt we could deal with more damage including dead mice in our walls that would release a chemical causing harm to our family in addition to many other things. We could do the general insulation which would cost $10k or the stay-foam which was guaranteed to keep critters out. But we needed to make our decision right then to keep our deal pricing of $17,200! (I wont go into the debt weve accrued because of this). And of course, they had a cancellation so an immediate *********** WEEK LATER we heard noises! I called & when I spoke with ****, a branch manager, who laughed & said thats not possible. I cried & cried because I couldnt believe I just spent this much money when my uncle just did the same job with another company for <$12k. It took a few days for someone to come out to inspect. The crew found a few holes & sealed them up.A walk-through was to be done one month after (never done). At 3-months, noises! I called & they sent someone for an attic inspection. He arrived; gave me glue traps & told me to put them up there myself. I asked him to do & he said he wasnt licensed to do so. Another call to Moxie. A few days later I finally received a call back & the crew came out to find some ************* points outside which they ********** we are today, 1.5 years later & STILL hearing critters in our attic. I contacted customer care & waiting for a branch manager to return my call.If I get out of my contract, they no longer will service any issues. Moxie not only price gouges, uses bullying & scare tactics to force you into buying the highest priced product & only cares about getting your money & moving on to the next customer.

  

  Business Response

  Date: 05/26/2025

  Thank you for your feedback, and I truly understand your frustration. I'm sorry you feel this way, and Id like to offer some clarity regarding our services and how they differ from others in the industry.
  Please keep in mind that different companies have different pricing structures based on the specific products and services they offer. Which can make them more competitive in certain areas. When it comes to insulation jobs, it's essential that all potential entry points are properly sealed during the exclusion process to prevent critters from entering your home. The type of insulation you choose also plays a key role. Spray foam insulation is primarily used for structural protection, while other types, like TAP], contain pesticides that aid in pest prevention. The effectiveness of the treatment can vary depending on which option was selected.
  

  I also took a look at your account and noticed youre enrolled in quarterly services. Based on our records, it appears that only exterior treatments have been completed so far. I did not see any notes requesting interior service or specific rodent treatment. If this was overlooked or needed, wed be happy to address it. Lastly, while our team can assist with exclusion work during service, its also important to understand that fully sealing your home to prevent entry from pests is ultimately the homeowner's responsibility. Proper sealing goes a long way in making sure pests dont find a way inside.

  Customer Answer

  Date: 06/03/2025

  I am rejecting this response because this response does not align with information received from Branch Manager nor have I ever been informed of any additional services needed outside of what I am already receiving. This response is implying that additional services are needed to cover "exclusion" work, however no exclusion work has been necessary. The job was not completed as there continues to be gaps found within the insulation and mice were still entering the house. The Branch Manager reached out last week and a portion of my "investment" was sent to me to compensate me for the mislead information from the Salesperson. In addition, I have been promised free services for a year and a thorough check of the attic and perimeter of house as well as any exclusion work needed, but I am waiting for this in writing as I want to make sure there are no issues down the road. Per the Branch Manager, the Regional Manager and Corporate are aware of my ****** Review and BBB complaint and are going above and beyond to try to makeup for the poor customer service. I have expressed that the lack of communication across platforms (Branch Manager and BBB response) is unacceptable if this is truly being reviewed thoroughly, and not just slapping a check in front of me to keep me quiet. Once all parties are aligned, promises from Branch Manager are received in writing, and completion of current attic inspection is complete will I consider closing out this complaint. Until then, I recommend whoever responds to these complaints not provide a blanket response and actually look into my account notes.

  

  Business Response

  Date: 06/05/2025

  Thank you for reaching out. Based on our records, this matter appears to have already been addressed by our corporate office. A refund check in the amount of $8,600.00 was issued and was expected to arrive by May 27, 2025. Given this, the check should have already been received. Regarding your request for a written document, please note that once a case is responded to through the Better Business Bureau (BBB), it is tied directly to your account. At that point, all relevant documentation, recorded calls, and internal notes are thoroughly reviewed. This process is how it was confirmed that internal rodent treatments had not been ************ clarify, exclusion work refers to sealing entry points in the home to prevent rodents or other critters from entering spaces such as the attic. Based on your feedback, it seems this service may no longer be required.Any confusion may be the result of ongoing communication with the local branch manager, who has been actively assisting you. If there is still an unresolved matter, please let us know so we can ensure it is properly addressed.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie uses predatory sales tactics. Their rep *** was in our neighborhood knocking on doors well past 9pm, Ignoring the solicitation ordinance and no solicitation signs. He even stated he does not check the "do not knock" list from the local govt because it's too long. For those who answered the door, he would not take no for an answer. This is a recurring issue with this company in the ***************** area and beyond.Citizens of Erlanger and Independence demand no contact unless authorized.

  

  Business Response

  Date: 05/26/2025

  Wed like to clarify that all of our sales representatives carry a valid solicitation license issued by the city. Typically, No Soliciting signs are meant to deter unlicensed individuals; however, because Moxie ensures that each representative is properly licensed, our team is legally permitted to knock on doors even in neighborhoods with such signage. We understand that this can sometimes be confusing, but please know that we strictly follow local guidelines and regulations. Additionally, our sales team does not knock on doors past 10 PM. Lastly, based on our records, it appears you are not a customer of **********************. While we welcome all feedback, we believe its important to clarify this for context when discussing our services.

  Customer Answer

  Date: 05/27/2025

  I am rejecting this response because:   While they have a valid solicitation license, the City of Erlanger requires that all vendors follow the ANTI-SOLICITATION (NO KNOCK) POLICY for any residents who have registered. I myself as well as several neighbors were registered, and therefore this list was not being followed. As stated, when we addressed this with *** (the business sales **** he stated that he did not carry this list because it was "too long". Since Ordinance #**** was violated, we will be filing to have Moxie removed as an approved vendor if this no-contact escalation is not followed.

   

  

  Business Response

  Date: 05/27/2025

  We understand your frustration and take this matter seriously. As mentioned before, the BBB is primarily for customers who have received a type of service and is mainly focused on consumer-related issues. If you choose to escalate or pursue legal action, that is absolutely your right, and we will fully cooperate with any formal investigation or process initiated through the City of Erlanger.
  Again, we appreciate your feedback and remain committed to making the necessary improvements to ensure this does not happen again.