Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Moxie Pest Control, LP has 23 locations, listed below.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Chantilly

  14301 Sullyfield Cir Ste G Chantilly, VA 20151

  
• 

  Moxie Pest Control

  4405 International Blvd STE 113 Norcross, GA 30093

  
• 

  Moxie Pest Control

  5100 Reagan Dr Ste 6 Charlotte, NC 28206

• 

  Moxie Pest Control

  9055 N 51st St Milwaukee, WI 53223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Moxie representative show up at our house and refuse to leave after repeatedly stating I was not interested in services. He is practicing predatory tactics in my community and does not oblige when people ask him to leave their property, which is trespassing (illegal). This representative completely disregarded any and all of my concerns and if he is seen on the property again, law enforcement authorities will be notified to have him removed from the property.

  

  Business Response

  Date: 07/28/2025

  Customers have every right to say, No, Im not interested, and express that directly. If someone feels intimidated or simply doesnt want to engage because of a personal reason, thats a separate matter. As consumers, people are absolutely entitled to decline our services. That said, all of our sales representatives are properly licensed. They go through the necessary process to obtain a legal license that allows them to operate in permitted areas even in neighborhoods with No Soliciting signs. These signs typically apply to unlicensed individuals. Because our sales team holds a valid license, they are legally allowed to knock on doors. However, youre always welcome to ask them to show their license for verification.

  Customer Answer

  Date: 07/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with moxie July 1 when I first moved into my house. I paid the initial fee and they came for the first treatment. I noticed that I still had ants and found a black widow in the garage and called them to schedule a date for them to come spray the house again since when we signed up it said there was no extra fee or cost to have them come back to spray. They scheduled a date for July 19 and I received an email. I called them on July 19 and asked them for a specific time of when they could come and the lady in customer service said it would be any time before dark. I called back again at 530pm since no one showed up and they closed at 4pm. No one called to inform me they were canceling and no one showed up. I want to cancel services with them since they are not providing me with services that I have paid for.

  

  Business Response

  Date: 07/21/2025

  We pulled up the tracker, and it shows that you were the last stop on the route. The service was completed at 6:25 PM. However, based on the notes in the screenshot, it appears that the technician only serviced the exterior, despite the request for an interior treatment. Sometimes, if its already dark and theres no visible movement inside the home, technicians may assume no one is home and skip the interior service. This isnt due to negligence, but rather a precautionary measure.
  If you still wish to cancel, you're welcome to do so. However, please keep in mind that this situation was not a result of us intentionally neglecting your service. I've gone ahead and submitted a cancellation request, and an account manager will be reaching out to assist you as requested.

  Customer Answer

  Date: 07/27/2025

  I have not heard from anyone yet. No one has called me. 

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Moxie Pest Control for failure to perform services as billed, dishonest technician reporting, and inadequate customer resolution.On previous occasions, I have had concerns with Moxie Pest Control not performing the full scope of services for which I am being charged. Most recently July 16th, 2025, I sent the company several timestamped videos from my security cameras documenting that their technician spent approximately three minutes at my property. The footage shows the technician arriving and immediately placing the service summary card in my door before starting any work. He can also be heard speaking about needing to make more money because he is out of weed. He then makes a single lap spraying only part of the foundation before loading his sprayer in the vehicle and leaving.The following services, listed on my account and in the technicians service summary, were not performed:- Thorough inspection of the property - Dewebbing of exterior ***** - Granulating the lawn - Sweeping windows and ***** for webs, spiders, and wasp nests - Inspecting and treating insect entry points with dust - Putting out bait granules for ants - Checking and restocking rodent bait boxes (including the box behind my firepit, which was not checked at all)- Powerspraying the foundation 3 feet up and 3 feet out Despite my clear video evidence showing these services were not performed, the companys response was dismissive. Their representative replied:Based on what we discussed, all the videos that have been sent show the technician doing his job. Do you have any footage of the technician not doing what he said he would do?I find this response unacceptable, as the burden of proof should not fall on the customer to prove omissions when the technicians documented notes clearly contradict the video evidence. Additionally, this is not the first time I have had to contact Moxie Pest Control for similar failures.

  

  Business Response

  Date: 07/21/2025

  Hi, Thank you for bringing this to our attention. I reviewed your account, and it appears the account is now closed. However, it looks like there was no documentation at the time of closure regarding the technicians actions. This is the first time we are becoming aware of the situation. I would appreciate it if you could reach out to us directly. I have already requested the relevant footage and would like to see how we can make this right for you.
  If you have any further questions, feel free to contact the number that reached out to you or email me directly your Customer Advocate.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continue to solicit after requesting to be removed from all contacts. Continuously ringing the doorbell and knocking after being asked to not come back. Have had their workers come inside my place of residence /garage unwarranted while unloading groceries then would not leave. No matter how many times I have asked to be removed and for them to not come back they continuously do so

  

  Business Response

  Date: 07/21/2025

  Hello, Thank you for reaching out. Id like to clarify that all of our sales representatives are properly licensed to go door to door and promote our services. Each team member completes an onboarding process to ensure we fully comply with the city's regulations and operate with care and caution.
  Regarding "No Soliciting" signs, those typically apply to individuals who are not licensed. Since our representatives are authorized, they are permitted to engage in door-to-door outreach. In your request, you mentioned "Repair Issues." If one of our representatives caused any damage to your property, please contact our call center directly at **************, and well be happy to look further into the matter. Thank you for bringing this to our attention.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "About a year ago I hired Moxie Pest Control to treat a rodent infestation in my home. I found out about Moxie Pest Control because they were doing a door to door campaign explaining that they were opening a new branch in my area. The door to door ******** explained that the company would charge an initial fee of $99, 30 days later they would charge $129.00 and then every 3 months for one calendar year we would pay $129.00 totaling $615.00. I asked the salesmen if they guaranteed to get rid of our rodent problem and he said yes.The initial technician was disheveled and asked me to sign a contract on his broken cell phone. I refused and told him that if we solved the problem I would pay for the services.I waited 21 days and called back the Moxie number ************ and a warranty pest control visit was scheduled, I specifically asked the scheduler on the phone if I could have an expert in rodent infestation come to my house and not an entry level position. The scheduled a 6 hour window on a Saturday I believe. When the exterminator arrived it was again the same young man, *****. Again nothing was accomplished and I did not provide any payment method and notified the company by phone.After the treatment, I still saw signs of rodent activity. I called the company back, and they sent out another technician who did another treatment. However, I still had the same problem. I contacted Moxie Pest Control again, and they finally refunded my money. The customer service is terrible and I was very dissatisfied with the effectiveness of their treatments. I would not recommend Moxie Pest Control to anyone who is looking for a reliable and effective pest control service."The last contact that I had with them was about 8 Months ago. I was able to eliminate the mouse problem myself with poison I bought from **********. Out of nowhere on Friday, after 8 months they billed my credit card $438.60, and have provided no service in 8 months.

  

  Business Response

  Date: 07/15/2025

  Please note that you did, in fact, sign an agreement. Despite this, you disputed the charges even though the agreement clearly outlines your obligations. Attached is a copy of the signed agreement for your reference. Within this document, youll find the scheduled service dates, the amounts owed, and the 30-day follow up you mentioned, which is clearly stated in the center of the agreement. It is your responsibility to thoroughly review the agreement and ensure all terms are understood before signing. At the time of signup, we also collect an email address to send you a copy of the signed agreement for your records.

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/25, a Moxie *** came to our door and made several promises: placing bait boxes and traps for mice, inspecting walls and plumbing, and removing used traps once mice were caught. These claims convinced us to switch from our trusted pest company, especially since Moxie appeared to offer more for slightly higher cost. The *** returned three times that evening even as late as 8pm - pressuring us to sign that night - and showed a pest list with checkboxes. The contract didnt contradict their verbal promises; it simply lacked service specifics.On 6/5/25, the technician arrived and appeared confused. He stated Moxie only places bait boxes for mice - no inspections, no removals. This began ongoing frustrations. Each interaction with Moxie revealed more falsehoods. One tech, on 6/30, left a trap in a bag on a basement shelf - without telling us. Thats when we learned Moxie doesnt remove traps with mice. We were shown a pest list and asked to sign boxes without clear service explanations. The contract listed target pests, but not the treatment scope, allowing the *** to describe services not actually provided. Moxie ***s have admitted we were misled, yet the company still denies accountability.We tried canceling but were told the grace ****** had passed - even though we wouldve canceled immediately had we known the truth. We were told we could cancel anytime by paying 80% of the remaining balance. Now they offer empty promises of callbacks and deals, but no resolution. No one calls us back.Weve spent hours trying to follow up in good faith. This isnt just about mice - its about integrity. We trusted Moxie and were let down. We hope the BBB can help secure a fair resolution.

  

  Business Response

  Date: 07/13/2025

  After reviewing your account, it appears you had two separate appointments scheduled for June 5th: one for a termite inspection and another for an attic inspection. You can verify this by logging into your portal and reviewing the appointment history and notes (make sure to disable the "Cities" filter to view everything clearly). Youll also find a screenshot attached for reference.
  Its important to note that these two services are entirely separate from the General Pest Control (GPC) service:
  -General Pest Control handles common pests, including mice and insects around the home.
  -Attic Inspection relates to our T.A.P. insulation, which is a pesticide-infused insulation designed to help deter rodents and pests in the attic.
  -Termite Inspection is conducted to check for any termite activity, and if needed, we provide options for a termite-specific treatment plan.
  

  On June 5th, you had one active subscription the General Pest Control. The other two appointments were free inspections we offer for optional add-on services. It's possible there was a misunderstanding when discussing the services. Our technicians and sales **** aim to offer helpful recommendations, not mislead. That said, if you spoke to someone who didn't specialize in General Pest Control, they may not have been able to provide all the needed answers on the spot. Please note that while we do assist with the removal of dead rodents and maintain bait stations as part of ***, attic and termite treatments are offered through separate subscriptions.

  Lastly, even though you decided to cancel, your account was backdated closed on June 30th per your request without being charged the early cancellation fee, which is usually 80% of the remaining contract. That waiver is not typical, so we hope youll recognize that effort as part of our commitment to good customer service.
  Feel free to log into your portal for more details, or review the attached files for further clarification.
  **************************************************** ACCOUNT #*******
  

  Customer Answer

  Date: 07/13/2025

  Thank you for your response. 
  I believe that this may be settled, but I would like to double check to avoid further misunderstandings, since no information, other than what you provided, has been shared with us. Last time I spoke to a manager at Moxie, they reported that they would be unable to waive the cancellation fee, so a higher-up manager would be contacting me. Since that call, your response has been the only communication that Moxie has provided. 
  
  Quick clarification on our end: We understand that the termite and attic services were not part of the general pest control service. That was never a part of this complaint; those were attempted to be canceled due to our frustrations with the company. However, I was unable to do anything with the appointments on the portal and could not get a hold of anyone to cancel on the phone before the tech came to the house.
  
  I appreciate the screenshots. Unfortunately the customer-facing side of the portal does not show some information that ensures this is resolved, and as expressed, we have not been contacted by anyone at Moxie. So, please confirm that: 
  a) our account is canceled.
  b) our account will not be reactivated at any point. 
  c) we do not owe any money. 

  
  Additionally, please clarify as to why, after a dead mouse was left in our basement, a representative on the phone state that removal of dead rodents was not a part of the general pest control services. 
  

  
  

  

  Business Response

  Date: 07/14/2025

  Please see the attached screenshots. These show how we view your account on our end. As you can see, the account is marked as closed and backdated to 6/10/2025. Customers are given until the 10th of the following month to reactivate the account (in your case, July 10). If no action is taken by then, the account is permanently closed and can only be reopened with a new agreement.
  Additionally, there is no balance on the account. Youll see it shows $0.00. If there were any outstanding charges, they would also appear on your portal. Since nothing is displayed, it means you dont owe anything.
  In response to your question: typically, we do not come out specifically to remove a dead rat or mouse. However, if we are already at your home and you request it, we can assist. That said, its not a service we offer as a standalone visit, since it is something most people can handle themselves.

  Customer Answer

  Date: 07/15/2025

  I have reviewed the business response and accept this resolution. 
  

  Thank you for the confirmation. I appreciate your time. 

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie pushed a termite inspection on my husband who has a severe illness, then told him we had termites and he needed to pay $2,000. My husband paid in fear of the termites destroying our house. They made up that we had termites and showed him the wall and said the dirty part was termites. I called another company and had an inspection, which said we do not have termites. I have had several inspections over the 8 years we have lived here. Moxie is the only company that has said we do. They not only did this to us but our elderly neighbors as well.

  

  Business Response

  Date: 07/10/2025

  After reviewing ******* ******** account, we found that there were two separate active services in place: General Pest Control (GPC) and Termite Protection. These are distinct services with their own scope and billing. Our records indicate that on May 19th, ******* called in to cancel the termite service only, while choosing to continue the general pest service. However, during a later conversation, he mentioned he was unaware of having termite coverage at all. Despite that, the termite service remained active for a full year and included the installation of bait stakes along with routine termite treatments, totaling $2,640.00. This amount solely reflects the cost of the termite service and does not include any general pest control treatments.
  If your spouse is experiencing a severe illness that may have impacted his ability to fully understand or manage service decisions, we are more than willing to take that into consideration and review the matter further with care and compassion.

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 06/14/2025 me and my father were fixing our garage after having just moved in. My dad doesn't speak english well. A salesman from this company came to us asking about our lives, pests in the house, etc. Then says how he wants to give us a huge discount, no contract, no commitment. I sign what I thought was the payment for just the first time for them to come. Later, I get a notification with a file containing a CONTRACT. The document he had me sign was the contract, and in said document it states how we are not allowed to back out before the end of the 12 months without paying for the rest of the 3 payments plus 80% on the original. This was incredibly preditory because we had been exhausted, my father didnt speak english and the salesman CLEARLY said it would be no contract no commitment, saying absolutely nothing about this insane amount of fees. On top of that, they are allowed to upcharge us anytime given 30 day notice. Terrible company.we have only paid 89 dollars so far for the first visit. There is 3 more visits for this year, each being 139, totalling to $510.

  

  Business Response

  Date: 07/09/2025

  After reviewing the account, everything appears to be in order. The service includes a total of five treatments: the initial service in June, followed by quarterly visits scheduled for July 2025, October 2025, January 2026, and April 2026.
  Please note that customers have the right to cancel within the first 3 days without incurring a cancellation fee. If cancellation is requested after that period, the early cancellation fee does apply. While customers are free to cancel at any time, the cancellation policy and associated fees outlined in the agreement will still apply. Its also important to consider that the service includes unlimited warranty visits and coverage for a wide range of pests. In fact, a warranty visit was completed on 07/08/2025 at 5:43 PM.
  If you would still like to proceed with canceling the service, we can go ahead and flag the account accordingly.

  Customer Answer

  Date: 07/09/2025

  I have reviewed the business response and understand the meaning of the contract. I will stay with the company for the duration of my 12 months. Possibly extending, depending on performance of quarterly visits.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie and it's unethical practices charged over $550 for services never received nor provided by them. Signed up for their pest control services, they did a terrible job on the first visit, although I paid for that visit, and then I canceled the service only to find out they charged me $550 for canceling. They did no work for this money. They loose nothing if I cancel and I already have paid for the one visit. It's just pure bad business and just unethical.

  

  Business Response

  Date: 07/09/2025

  Thank you for reaching out. We understand you were dissatisfied with your initial pest control service and described it as a terrible job. We're sorry to hear that, but wed like to clarify a few important points regarding your account and service agreement. Per the terms of your agreement, a follow-up visit is scheduled about one month after the initial service to ensure any pest activity is properly addressed. It's important to note that an increase in visible pest activity after the first treatment is normal the products used begin to take effect in hidden areas, driving pests out of their nesting sites.
  

  Your follow up was scheduled for July 1st, but our records indicate you canceled the service directly with the Field Expert. A representative also followed up with a call on the same day to confirm the cancellation, and you stated you wanted to proceed with it. As a result, your account was flagged and marked for cancellation. Please note that your agreement became active nearly a month prior. Customers are allowed to cancel within three business days after the initial service with no penalty. If cancellation occurs after that period, an early termination fee applies as outlined in the agreement Section 11-C . A copy of your agreement was emailed to ***************** on May 20, 2025, at 5:36 PM CDT. It is the customers responsibility to review and understand the terms provided. If the agreement was not reviewed, we are not liable for that oversight. Please refer to the attached documents for your reference.

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charge for the service we actually received was mislead about I am 76 Years old and was approached in the yard, given a quick sales pitch and tricked into signing a contract

  

  Business Response

  Date: 06/27/2025

  Your account has been successfully closed, and there is no open balance your final balance is zero.