ComplaintsforMoxie Pest Control, LP

• Initial Complaint

  03/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had an animal in our attic and had Moxie pest control come out to inspect our attic. After confirming the presence of an animal in our attic. When I asked him what moxies plan of action would be, the inspector said plugging any holes in the attic wouldn't work nor would traps. The inspector stated we needed to act aggressively and "remove the whole cancer from the body" and suggested that we have Moxie remove all our Insulation, sanitize the attic and put new insulation that would repel the small animal in our attic. The inspector assured me this was an industry standard procedure so we agreed to have it done for $9400. A week after the service 3/16/2024, we heard the small animal in our attic again. Seeing as how we spent $9400 on a service that the inspector assured us would get rid of the animal, we called moxie to have them come back out. The lady I talked to on the phone stated that Moxie does not does not remove small animals and that I would need to call someone else. I told her that the inspector that did the service assured me the service we had done would in fact, repel the small animal "remove the cancer from the body" in the inspectors words. I told her I had spent $9400 on this service because moxie said it would work. The woman said she would speak to her manager, put me on hold, and when she came back on the line she apologized for the miscommunication on the behalf of moxie but that there was nothing they could do and I was on my own. These apologies mean very little to me considering they conned me out of over $9400.

  

  Business response

  03/26/2024

  I have read and reviewed the contractual agreement and the services provided to the home.  We are unable to refund the money as the full detailed work was completed and done as agreed.  The contractual agreement remains in place.  The labor and product installed is not an item that we can remove.  

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is a scam!! They charge your card and never complete the job!! They have not been out to our house not even once!

  

  Business response

  03/18/2024

  Thank you for reaching out and after listening to the recorded calls, there was a failure to notify us of the change in address as it was mentioned that you forgot.  In order for us to visit the property we must be notified of the changes to the service address.  

  

  Business response

  03/22/2024

  Moxie was never notified of the customer moving to another address.  The recorded calls logged our customer taking accountability.  It was explained to him how a change of address notification was needed.  In listening to the recordings of the conversations, acknowledgment was received by us from the customer  and customer also became irate and utilized profanity with our call taking employee utilizing poor word choice.  We stand by our contractual obligation as we continued servicing after themy moved as we were not aware.

• Initial Complaint

  03/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since Moxie pest control company had stepped foot onto my property I had told them about a rodent issue in my attic. I started my services on 07/2023. They did not address the issue until 01/2024. Every time I spoke with an account manager or a service tech, there was an excuse. Either the tech didnt have the right equipment or wasnt aware of the issue, or they were unable to go in the attic due to the time of year, or the tech was certified for that kind of work. During that time my rodent problem became worse. The incompetence continued when they sent the same person who was a termite inspector to do an attic inspection and to give me a quote on a full on attic cleaning because of the rodent droppings and to install new attic insulation. Each time they sent the termite inspector out, he told me he was not certified for this job. Until the 4th time he came to my property and suddenly he was equipped and able for the inspection. He proceeded to quote me $10,000 for the work stating that the termite line(???) is costly and blah blah blah. (His exact words which I have recorded). Every other quote I received came in less than half than his. The worst issue was the fact that they put bait boxes around my house before sealing the entry and exit points causing rats to eat the poison and then crawl back into my attic and die causing the smell of rotting rodent corpse to occupy my entire house. I have a 2 year old and a pregnant wife. Every other company I talked to said to never poison rats before sealing the attic for this exact reason. They refused let me talk to someone higher up in the company as the regional manager is the highest that I can talk to. When asked for an email they refused. When asked for a number of a supervisor I was given the main office number that takes you to the companys main directory. The system that they use to put notes in the account does not work. They do not get back to you when called. Incompetence at every level

  

  Business response

  03/18/2024

  Thank you for reaaching out and detailing your experience with MOXIE.  I will review the account and take necessary action.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an agreement with moxie pest control for several years where Id pay $49 a month for them to service our home quarterly. They came out, often unscheduled, 4 times a year and did a service and I was fine with it. When my daughter became ill and I started having $2400 a month in medical expenses, I had to cut expenses and called moxie to cancel. They offered to keep me on and as needed basis and told me they would reach out to me quarterly to see if I wanted a service that quarter and as long as I agreed to one service a year they could continue it on the discounted rate. I agreed. But, instead, they just keep showing up every quarter and doing the treatment on my home then billing me full price. When I called to tell them I never asked for them to come, the lady was harassing and told me they make 3 attempts to schedule with me. I told her I saw the attempts however *** had to pick up 3 jobs to pay for my daughters treatments and I am working 17 hour days and could not answer them and if I dont answer to schedule its because I dont want scheduled. She said it doesnt work like that. Apparently they make 3 attempts to schedule and if you respond they assume you want the service and sent someone out to do the service without your consent. She told me too bad and hung up on me. I have nothing left to give these people.

  

  Business response

  03/05/2024

  Thank you for reaching out and in advance I apologize.  I understand the employee's take on your situation and I also can see your point of view.  I left you a voice message yesterday and I am removing your contract and the fees that come with it.  Have an amazing day and I hope that everything turns out great with your daighter.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Deceptive business practices:I had a long conversation with the sales rep outside my home, explicitly stating to her (******) that I absolutely would not agree and sign up for a year of service. I was told that I would not have to pay for any service until I decided to have the service performed. Several times I stated that I would not sign any contract for future service. I was then told she needed my credit card for that day's single service, which I gave on her tablet. Nowhere on the tablet did I sign for nor did it mention on any of the screens that I was signing a contract for future service. Sometime later last year Moxie sent a tech out to service our property. I called and asked the dispatcher to cancel. The tech showed up anyway, rendered service, and a few months later of customer service ignoring my request to cancel the charge for the service, I gave in and paid. This was a week or 2 ago. I then texted that I wanted my account canceled. The reply I received was to call a phone number. Then today they sent a tech over again. I called customer service and they say I'm under a contract for 5 or so more services. I explained the above to no avail. I'm guessing they will continue to send techs out quarterly or so to charge me for more service that I do not want.Customer Service emailed me a "********************** Pest ********************** Agreement" with my name on it, and a single diagonal straight line in the "Customer Signature" field which I did not make. I have never signed any document, digital or other, with a single line. It is not my signature.

  

  Business response

  02/26/2024

  Thank you for your feedback and I do see that you called in and closed your account due to financial issues. Thank you for your time.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Moxie did not service my house and charged my credit card without completing a service.

  

  Business response

  02/22/2024

  We are unable to fulfill this request without having any account information.   Please call us and let us research your request

  Customer response

  02/22/2024

  I am rejecting this response because:   I have already called the local Moxie office and spoke to their account manager. **************

  

  Business response

  02/22/2024

  Thank you for speaking to someone. Id you still need us, please reach out to us to assist

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moxie Pest Control canvasses neighbors, going door to door, promises great service and cancellation at any time without penalty to try their service.This was my experience when **** (Supervisor) showed up to my home around August of 23. Since I had been experiencing insect problems and was assured, I could cancel at any time by the literature he provided at my door including our pleasant conversation, I decided to try them. The deal was sweetened when **** then gave me a $50 gift certificate for trying the service. He commented that he doesnt like to lead with that [gift card] to influence people. I thought it was a kind gesture. My experience started out well with ****** (who did a great job), but things started going south from there with **********************, and *****. ***** never brought back glue strips. ***** initially sprayed the wrong house all together and would have left had I not found him in his truck writing a summary report outside my neighbors house. ***** was also forgetful but lacked basic housekeeping/grooming Etiquette as I had to immediately vacuum upon his departure as he left a trail of particles from his boots (which he took off at door) and socks behind him, not to mention a slight smell. One of the worse things he did, however, was to throw the used glue traps in my garbage bin (without putting it in plastic bag first) which stuck to my garbage can! It took weeks to get it out after I realized what happened. In addition, I made 1-2 calls to the office, perhaps a text or two asking for additional glue traps and I have had to call for extra sprays between visits twice.They also promise a free termite inspection. They scheduled my appointment the day before (they were in the area), then on the day of the appointment they called and cancelled. Upon calling to cancel my service, apparently someone wrote down that I was not home. Which was not true. Given the experience I had along with the fact that I am continuing to see spider webs throughout my house I attempted to cancel service on 1/25/2024. This is when I learned that they would assess me an approximately $250 fee for early cancellation (I have two services left). I explained my experience and how I was told I could cancel anytime without penalty. They offered me $40.00 credit and rescheduling of services. I was terribly upset because this was a clear case of deception and abuse. Upon looking at their website much later I discovered that they actually take the time to show and spell out the agreement very clearly. Beware... they do NOT do this in person at your door! In fact, I was told to try out the service for two (2) months! **** mentioned that the first application might not prevent all insects, etc. however the 2nd application (within 30 days) would and that I should not call during this time. Again, their website shows If this agreement was solicited at a residence and you do not want the goods or services, you, the customer, may cancel this transaction any time prior to midnight of the third business day after the date of this transaction. How convenient and deceptive of them to ask me to wait! They are a bunch of slicksters running around town handing out gift cards and selling tricks!I requested a larger credit, and they provided a whopping extra $10 bringing the total up to $50.00. It was not worth me going to court and having to document this whole fiasco although I really wanted to! In the end I just hope three things results. 1) The public realizes that Moxie Pest Control is a Freud 2) The public is informed of their tactics 3) the public will start Doing-It-Yourself (DIY) and going to places like Pest Shop (DIY *********** Supplies) located in ******** and ***** ***** that provide all the commercial grade products that companies like Moxie Pest Control use for a fraction of the price and the quantity lasts for months. I was willing to pay higher prices, but I do not appreciate being taking advantage of when I and the public have options!

  Customer response

  01/30/2024

  The following sentence should be updated to:

   

  "One of the worse things he did, however, was to throw the used glue traps in my garbage bin (without putting it in plastic bag first) which stuck to my garbage can! It took weeks to get it out (including the horrible smell that still slightly remains to this day even with scrubbing it with bleach. The sticky glue is very difficult to remove) after I realized what happened. 

  

  Business response

  01/30/2024

  Thank you for the feedback you provided.  We abide by our contractual agreement and appreciate your feedback.  We can still honor the contract as provided and visit your home for service.  WE stand by our contractual commitment. 

  Customer response

  01/30/2024

  I am rejecting this response because:   The company does not acknowledge the fraudulent actions of their door to door sales tactics and offers no apology or admission of wrongdoing.  Their credit of $50.00 was to pacify rather than rectify.

  

  Business response

  01/31/2024

  Door to door sales are independent contractors yet i will revisit this contractual agreement and see what else can be done.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a house in May 23. In July Moxie pest control came to my door & offered pest spray,. I said I lease but could use a treatment. They said they would do a treatment & could come out quarterly (they did not mention any thing about a contract) they said the services are fully guaranteed. I told them that I mainly need inside as my only bugs are inside They said no problem, they come out the next week & took my credit card info.They did come out the next week & did not even come to my door and only sprayed outside! They charged me ******, I called them & complained that our agreement was specifically to do the inside no matter what & I did not have any bugs bothering me outside. They said ok, they would be back the next week to spray inside for no additional charge as its included in that quarter, a few weeks later finally Aug.22 they came and sprayed the inside. Then they charge me another ****** for what was still part of the 1st quarte!. Then.Quarter 2 was to be 3 months after the first date of 7-24-23, so October 24th. but I was already charged July and August! Already wrong. My landlord let me know they use a service already quarterly and I was not needing pest control and I was upset that I had already been charged twice in quarter 1, so middle October I emailed them and said I want to cancel. They responded with do you want to cancel, and I said yes and they said ok its cancelled.( have the emails) Then I went out of town in Nov. & tried to get money from ******** acct was missing $419, I was shocked & mad & I called Moxie and they were very rude & said I had a contract and I did not know anything about any contract, and the service was bad & they already charged me 2x & now this. they never said ************ don't even own the house. I asked for ************ was even more rude & said too bad, we don't have to reimburse you ************* wont & you won't get your money back. Rude & unprofessional, lies & fraud. I have now paid $742 for 1 treatment.

  

  Business response

  01/30/2024

  After careful review of the account and listening to recorded calls, Moxie followed contractual agreement. Customer advised that she would file on ******************** yet we have been on task as agreed in written contractual agreemenrt.  We apologize but have followed our agreement.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I let them know that I did not want to continue my services after my contract was up. I did not cancel my services, but I had inquired how I could because I will absolutely not be allowing this company to come out to my home again after my annual contract is up. I received a message today saying that they cancelled my account and I have a charge of $190.00 for the cancellation fee. This is after them coming out when I did not schedule them and charging me money I did not have. They refunded that at least but then just pulled it again the next month regardless of when I would've liked them to come out for service. I will not be paying for a cancellation that I did not request in place of services that I should be receiving. Not to mention that their services did not even work. We are paying for an additional pest control company because their product did not work at all. Do research into this company before going with them because they have hundreds of complaints on BBB as well. Only pro is initially the salesman was super nice I did enjoy my experience with him but don't let it fool you into thinking you are getting an overall good experience.

  

  Business response

  01/22/2024

  The contractual agreement outlines the fees.  As with any product, the efficacy is based on the usage and the activity decreases as the treatments continue.  Our contract outlines our commitment and therefore no fees are due.

  Customer response

  02/02/2024

  They said no fees would be due in their response and they have still not removed the fee from my account. 

  

  Business response

  02/13/2024

  We will reopen the account per your request and remove the early cancellation fees.  We look forward to servicing your home.

  Customer response

  02/13/2024

  I am rejecting this response because:   

  Customer response

  02/13/2024

  My rejection submitted without the text. 

  This was the reasoning for my rejection "You said in your previous comment "Our contract outlines our commitment and therefore no fees are due." Is that not to say that I do not owe any fees due to the fact that your product does not work? Please be clear on who does not owe fees here. 
  
  You also said As with any product, the efficacy is based on the usage and the activity decreases as the treatments continue so after the initial treatment customers should expect your products efficacy to decline then. 

  If you are going to force me to pay the fees for your services (or lack thereof) I do not want to open the previous contract as you have closed it I want a new contract stating that I will pay for the last service that I had left in my contract and that is it."

   

  

  Business response

  02/21/2024

  The pest control program is divided into phases  to control the insects and treatments should be followed.  Following a plan is critical for the eradication and control of pests.  We stand by our contractual agreement and will not deter from it as it outlines the services we were ready to provide.

  Customer response

  02/21/2024

  I am rejecting this response because:   
  

  I am going to continue to put out negative reviews on this company. I have already reported you guys to the Colorado AG. I have already put in my Nextdoor and Nabr app for all of the commerce city area and have had hundreds of views and thumbs up acknowledging how awful of a company you are as well as many others in my area saying they are having similar issues. I am a local guide on ****** and yelp and have posted my reviews there as well and I will be updating them with this interaction. I work for a solar and pest company and we would never treat a customer this way especially in the case where our product did not work as told and they had as many customer issues. I specifically work in customer support and at this point I can only assume you guys are having to cut your loses so much that you cannot afford to pay for your own failures and mistakes. This complaint will remain rejected.

  Customer response

  04/24/2024

  This is ridiculous they did not in anyway address my complaint all they did was beat around the **** and say that their product didnt work because efficacy declines over time even though I had only had TWO treatments. I have had several other people in my neighborhood contact me on Nextdoor and let me know they had the same issue. I even had other pest companies in the industry reach out to me from my complaint on Nextdoor and say they have helped other customer with the same issue. Fine if you want to close this because the conversation isnt going anywhere but dont insult me by saying that this company has addressed my concern in its entirety after they have repeatedly screwed me over and have violated their contract by providing me a product that doesnt work and for charging me for a service they had no proof that they actually provided after scheduling me for an appointment without my permission. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signedup for pest control on 09/13/23 , But there was NO follow up after that, I called multiple times to kill Pests outside and inside the home. Please ask Moxie to refund $69 paid on the date of service and remove the current $384 ( Not paid So Far) due, As i have canceled their service in with in 2 weeks of the first service.Date:09/13/23Completed At:12:40 pm Technician:************************ #:19650109 Service Total:$69.00Balance:$0.00

  

  Business response

  01/22/2024

  Thank you for reaching out.  There is no refund owed and the only money that we billed was for a service we provided.  Thank you in advance and have a great day.

  Customer response

  01/23/2024

  I am rejecting this response because:   

  The service provided didn't satisfy the purpose or doesn't solve the pest problem, I called and informed to come and recheck up the pest controlled area, But the company didn't send anyone to solve the problem, So I am requesting full amount refund and NO future billing dues as i already sent a email communication to terminate the one year subscription 

  

  Business response

  01/23/2024

  As previosuly stated, our contract remains standing and we will not refund any charges for services rendered.  Feel free to review the contract and outline what portion you are disputing..  Please review the commitment to our contract.  Have an amazing day. No money is owed back nor will be refunded

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩