Complaints

This profile includes complaints for MicroCache Computer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MicroCache Computer, Inc. has 2 locations, listed below.

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  MicroCache Computer, Inc.

  9125 Airport Blvd Houston, TX 77061

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  MicroCache Computer, Inc.

  1424 E Main St. League City, TX 77573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Asus All-In-One computer to Microcache Computer at 1424 E. Main Street, League City on 11/24/23 to fix the power button. Mr. Don REMOVEDsaid he could replace the power board or he could leave a hole after removing the power button. He said and wrote on an invoice that repairing the power button and doing a tune-up would cost $100. I agreed to that. Also he offered me the following additional options: installing a solid state disc driv and adding stick of ram. Later when he called to verify the repair he said a stick of ram would cost $40. I asked if it would speed up my computer; he said a little. I told him to add it. Later when I checked the ram on my computer I found 8 ram. My original receipt for my Asus indicated 8 ram. I emailed Mr. REMOVEDto ask him the name of the manufacturer of the stick of ram and the amount of ram. When I did not get an email reply, I left a message on his phone; I never heard from him. When I I called him on 11/27, I left a phone message requesting an email response. Later when he called me with the name and amount of ram (4), I noted that I should have 12 ram if he added 4 ram to the original 8 ram. He said he didn't check and that it must have been incompatible. He then offered to put in a stick of ram. Then he said that he would have to spend too much time and that he would give me back $30. I reminded him it was $40. Tuesday when Carol and I went to his shop, Mr. REMOVEDapproached me with $40 cash. I showed him the email I sent him, the original receipt for my Asus, and a copy of the canceled check for $152.62 for repairing the button, the tune-up, and a stick of 4 ram. Also I pointed out he calculated the 8.25% tax incorrectly: over by $1.07. Also that I paid $3.30 tax on the $40 stick of ram. Then he gave me $45. Since I can't trust Mr. REMOVEDw/my computer any more I am asking BBB to have him pay me another $50. My IT friend said Mr. REMOVEDcould have merely popped off the power button w/o adding ram.