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Business Profile

Payment Processing Services

PiePay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for PiePay's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PiePay has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PiePay

      9741 Preston Rd Ste 103 Frisco, TX 75033

    • PiePay

      1316 Hunter Ln Celina, TX 75009-3798

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the owner of a small business in REMOVED. In late 2025, my business entered into an agreement with PiePay, LLC (also doing business as GetPiePay / Go Free Pay) for merchant processing services, a Clover POS system, and related services.During the sales process, PiePay represented that they would provide marketing support, gift cards, assistance transitioning from Square to Clover, and a business website for an additional monthly fee. No large upfront website payment or strict limitations were disclosed at that time.After the agreement was signed, several promised services were not delivered. The marketing program was never provided, gift cards were delayed or not delivered, and the assigned sales agent repeatedly failed to show up for scheduled visits to resolve issues.After the original contract was executed, PiePay introduced a separate website invoice requiring a $1,000 down payment, which was not disclosed during the sales process. Despite paying this amount, no completed website or usable preview was delivered within the promised timeframe.I later discovered that PiePay had signed my business up for third-party REMOVEDand website subscriptions using my business name and email. One plan was limited to 100 products, which is not workable for my business and was never disclosed or agreed to. I did not explicitly authorize PiePay to create or manage third-party subscriptions on my behalf.When I raised concerns and requested cancellation and documentation, PiePay responded with payment demands and threats of legal action rather than resolving the issues. I am seeking cancellation of services, confirmation that all third-party subscriptions have been canceled, return of equipment, and a refund for services that were not delivered as promised.

      Customer Answer

      Date: 02/16/2026

      Have repeatedly contacted the company to request statements and pricing breakdown leading to their (originally) REMOVEDdemand letter, which has now somehow risen to REMOVEDin their latest demand letter. Ive been told multiple times a manager will contact me and none have, and have requested REMOVEDof their equipment and have been met with silence.

      I have since received a demand letter drafted by an attorney stating I owe REMOVEDnow, and that I have failed to reply to them, and that I have failed to return their equipment.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Go Free Pay is my credit card processing company. I recently found that they have been over charging me for the fees. I tried to cancel my service wit them since April, 2025. But they are not responding my emails, phone calls, or text messages at all. I cannot get ahold with GoFreePay.I would really like to cancel the service with the them and move on.

      Customer Answer

      Date: 06/20/2025

      Here are some more information shows that I dont get any responses from them. 
      i emailed the email they told me too. And I emailed and texted all the agents I know to cancel my service. But they didnt respond at all. 
      it has been like this since April, 2025

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract to have my credit card processing done by this company but decided to terminate the contract a few days later. I have been trying to cancel my account with the company for over 4 months now and they havent done so. They have now stopped replying to my emails. However, I keep getting monthly charges to my bank account.

      Business Response

      Date: 05/06/2024

      This lady is REMOVEDinsane. 

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business uses this company to process transactions for a small fee. A few months ago started taking almost 30 percent of every transaction and wont say why. Wont return calls or emails. Have taken thousands and thousands of dollars.

    PiePay is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.