Complaints

This profile includes complaints for Kandi America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kandi America

  8050 Forest Ln Dallas, TX 75243-3819

• 

  Kandi America

  3101 W Miller Rd Garland, TX 75041-6107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not purchased this item but was thinking about it. I am also a technician. It sure is strange that most of the problem started in November of said year with a one year warranty. Can they roll out updates? It's also cold so it sounds like there could also be a problem in the charging system that could kill batteries prematurely or mess up other charging components. Something seems strange and judging by the customer service replies, they hide behind law. They are not a business and are most certainly a scam.

  Business Response

  Date: 01/22/2025

  Thank you for reaching out and sharing your concerns!
  While we do not offer updates for our units, we continuously work on improving our products and addressing any issues that arise. Your observation about the cold weather potentially impacting the batteries and charging system components is valuable, and we appreciate the feedback.
  We are sorry to hear that your impression of our company is negative. We strive to provide excellent customer service and are committed to addressing any issues our customers face. If you would like to discuss your concerns in more detail, please feel free to contact us at ************************************************************.
  We look forward to assisting you and addressing any questions or concerns you may have.
  
  Thank *************************************************

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Kandi Golf cart brand new in June 2024. Had a wobble when driving. Having 30 years experience in the automotive industry, I knew immediately that it was the tires. I figured I would ride on them for a bit hoping the flat spot would fix itself. It did not and it only got worse when the weather turned. I contacted Kandi America about a fix or if known issue. No comment from them. I was told that I would have to get it to a local repair facility. The closest one is 1.5 hours away from me. I also would have to rent a trailer to get it there at my own expense. I would also have to be without the kart for however long. In doing research online, this is a know issue on these carts. Also the time frame to have Kandi address and fix is several months. I have offered them a solution. I would pay half plus mounting fees to get a set of tires. All I am really asking for is a new set of tires to be sent to me. I can even show the old to be destroyed. All they would have to do is send them to me. I am getting no response from Kandi on this issue as is a lot of others on issues.

  Business Response

  Date: 01/10/2025

  Good morning,
  Thank you for your feedback on the issue and your proposed solution. While tires and transport are not covered under the Kandi warranty, using the contact information provided we will review for prior communication and case standing and reach out again if we are able to offer additional solutions. If you would like to email ********************************** with your unit VIN and the information in this complaint, it may expedite our results.
  We appreciate the feedback regarding your experience with our team.
  Thank you
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two candy Cowboys honor about September 1, 2024 after using the units approximately two times started having issues with auxiliary battery holding a charge after reading all the comments it seems that is a issue with all the units from my understanding. Is that the units dont charge the auxiliary battery, also both units lose power on any type of incline have to be turned off turned back on to go again. I think that these units were brought into the market and not properly tested. Also, I am having an issue with the units being cold below 30 having no power and intermittent throttle response. I have read some information about last week needs a computer reboot but from everything Ive been reading it looks like the customer service really doesnt respond to anybody and theres no solutions to these common problems with most of the units, I wouldnt really like to have my units refunded. I paid approximately $11,000 for each one from from Farm and Fleet in **********, ********* I have not contacted customer service. These problems are just brought to my attention as of late. I have not used the units and have not had the time to spend all these problems. I think they need to bring all these units back and re-do some of these small problems, but affect the units on a large scale. They are overall well constructed, but I think theyre computer systems reworking

  Business Response

  Date: 01/09/2025

  We appreciate your enthusiastic research and feedback regarding your experience with the Kandi Cowboy E10K and their reviews online. Our aim is to ensure satisfaction with the performance of the units purchased for full enjoyment and reliability. Any return would need to be discussed with the retailer of purchase and would be subject to their policies. Regarding the concerns with the unit, we would be happy to review for warranty support or provide information to help resolve any questions or concerns you may have. Please reach out to ********************************** to initiate contact with a representative, or visit ****************************** to register the units, and even submit a pre-warranty service request. Any photos or descriptions of performance or failure are welcome to be submitted to ********************************** or the pre-warranty form: ********************************************************************;
  
  Your feedback is very valuable to us and we look forward to assisting with these concerns.
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Submitted my first 2 warranty claims back in July of 2024 the cart was purchased in August of 23. The cart was not starting and a weird noise coming from the front of the cart only when ridding. The battery issue was a known defect which Kandi sent a battery to replace with wiring and a video to install the battery, the noise was dismissed as normal noise as things can be loose in a golf cart.- November 2024. The battery died again, and the noise *********** tech sent another battery and advised me the wiring sent first time needed to be installed. There was no video on wire install first time and no one told me to install that wiring. Fair enough. Installed wiring and new battery cart works again with noise. I report the noise and again told normal to hear noise. However, the horn started intermittently working and the power steering goes out any given time. DANGEROUS! They walked me through the horn adjustment process, that is now fixed.I remove the dash and take a picture and send it to them as requested. The tech is confused. Asks me to shine a flashlight in further and take another pic.He stated that my steering box is sitting on top on the charging fan and is just in there loose! Not mounted! ****** said he would ask his manager if they would approve this as warranty as this was NOT assembled properly from either ***** or the factory. The manager tells ****** the cart is out of warranty and there is nothing they will do. He won't send the machined screws to mount it. They won't cover a repair. They won't cover the parts if something else. They are wiping their hands clean I have to pay to get it fixed. All they did was give me a place to order parts and a service center 40 miles away to do work. ****** for a cart that was never properly assembled and is dangerous now to drive. loss of power steering has made it unsafe and unusable The steering did not just unmount from use, this was not mounted. See pics silver steering box laying on fan

  Business Response

  Date: 12/19/2024

  Thank you for reaching out and sharing your concerns. The warranty process may result in denial and we understand this can be a frustrating experience.
  
  Regarding the issues mentioned, the initial problem with the battery was addressed and resolved through the warranty claim process, including an exception to the process in that we provided an additional starter battery to help ensure your satisfaction. The additional concerns, including the noise and the steering box, were thoroughly reviewed by our Warranty Director and technical team. Our technician assisted and addressed all concerns brought to his attention and provided the information that the limited warranty had expired and so additional parts or service coverage would not be applicable for this issue. The purchase and attachment of the necessary bolts, which can be found on ************* as provided directly through text, will resolve the issue with the disconnected component.
  
  Unfortunately, upon the expiration of the warranty, parts coverage and service coverage are no longer available under the Kandi warranty terms.
  Please note that the warranty on this unit still covers the batteries, which will end two years after the date of purchase 8/8/25.
  
  We appreciate your understanding and sympathize with the disappointment you are facing. If you have any further questions or need additional information, please let us know. We are always happy to provide parts information, or technical troubleshooting.

  Customer Answer

  Date: 12/27/2024

  I am rejecting this response because:   
  I mentioned the noise in question Within the warranty period  

  I was told that is a normal noise that these cards make.

  It is now known that the noise was an improperly installed  Steering box  

  It is also known that this is now causing loss of power steering

  It is now completely obvious that the cart was never assembled properly.

  This is not a warranty issue. This is A manufacturer assembly issue. 
  
  Your response said , I should pay for parts that were never given to me with my initial purchase  parts such as mounting screws for a part that shouldve come mounted

  It is also indicating I should assemble something that was not assembled when I purchased this product  

  If improper steering installation wouldve resulted in injury or death, I would have a major lawsuit on my hands. 
  

  You are basically suggesting that the warranty period is up And because of this basic installation that was not completed, should fall back on the consumer shoulders. . Even though it was reported with both battery warranty issues that there is some sort of a noise coming from The cart.  Again, both times it was mentioned I was told that is normal noise  No one offered to inspect the car or check anything out

  We are not talking thousands of dollars.
  We are talking about two mounting bolts, and Kandi will not make good on them.  
  

  The bolts shouldve been mailed the second. I identified the issue with the tech.  He then shouldve either walked me through installation or had a service center do proper installation and the check of the steering  
  

   

   

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Kandi Kowboy atv electric unit in April of 2024 from ***** in *********. It was delivered to our farm in ** the last week of April. The unit died 3 weeks later, it will not charge nor will it run. I contacted Kandi in May in regards to this problem. It is now November 23 and we still do not have a unit that runs. The unit has been at the Kandi recommended mechanic since September. Kandi has not delivered parts in a timely manner if they have sent the parts at all. I have requested to speak to a supervisor several times to no avail. Kandi will not work with us, it has been nine (9) months since this nonworking unit was purchased. The unit's warranty was registered. It appears they are running the clock down within the warranty 12 month schedule. We have zero recourse to return this nonworking unit. The customer *** that I have been dealing with is the worst. He will pretend not to know me after hanging up on me and me calling right back. His name is **** *******, he is the worst. I have been given nothing but lip service from the terrible company with a terrible product that they will not ***air nor ***lace. We have been told the unit has a phantom battery drain, that sounds promising doesn't it? I have emails dating back to May through November 22, 2024. We are at our wits end attempting to resolve this issue. Nothing seems to work, I can be nice, I can be a ***** cussing mad, and nothing works. Thank you in advance for accepting this complaint.**** ****-****

  Business Response

  Date: 11/25/2024

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your Kandi *************** UTV.
  
  We understand how important it is to have a fully functional unit, and we are committed to resolving this issue as quickly as possible. We have and will continue to provide parts and service as needed to repair the unit. We acknowledge that delays in repair can be very frustrating, and we are taking steps to address this.
  
  Internally, we will review your case again to ensure we are up to date on any requests from the service center. Our goal is to provide you with a satisfactory resolution and get your unit running smoothly.
  
  We appreciate your patience and understanding as we work through this matter.
  Thank you

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kandi cowboy in april of 2024. It has a 1 year warranty. The on board charger failed on 10/17/24. I contacted kandi costumer service and informed them of the problem. They said that they would send me a replacement. I have called them several times inquiring about the shipmrnt of the replacement charger and to please get back to me with an update. They do not return my calls or enails.

  Business Response

  Date: 12/04/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We apologize for any inconvenience caused by the delay in completing your order due to an out-of-stock item.
  
  We understand how frustrating this situation can be and are committed to resolving it promptly. We are pleased to inform you that your order has been fulfilled today and is ready to be shipped. A customer service representative will reach out to you shortly with the tracking information for the item.
  
  Thank you for your patience and understanding.

   

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Kandi golf cart with a 2 year battery warranty. Before the 2 years was up the batterys failed and will not charge. The cart is branded by ******* so I started by calling them and was immediately prompted by a recording if I was calling about a warranty on a golf cart to call Kandi the manufacturer. So i couldnt get anyone on the phone or get a call back so I reached out via email to service and finally got a response that they are not responsible that ******* is responsible. After checking the web it is obvious that they have several claims against them. So I am sitting with a cart that just turned 2 that wont run and both companies blaming each other on warranty.

  Business Response

  Date: 11/08/2024

  After reviewing the details of the complaint, we would like to clarify the following:Warranty Responsibility: The unit in question is a ******* Powersports product, sold by ************************** to the retailer/dealer. Kandi America has no agreement with ************************** to assist their consumers with their warranty claims. Warranty Claims: According to the products owners manual, ************************** is responsible for honoring the warranty on their products. We recommend that the consumer contact ************************** directly to file a warranty claim. According to the warranty, ************************** would be responsible for identifying the nearest service center and covering parts replacement and repair expenses under their warranty policy.Customer Guidance: Our understanding of the ************************** warranty agreement indicates that ******* ***** model owner's should refer to the owner's manual (page 43) for detailed information on the warranty policies offered by ***************************We understand this situation must be very frustrating. What we are able to offer is technical information and parts compatibility information. Please reach out to ********************************** for this type of assistance should you need it in the future.
  

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf cart I was sold worked for a month or two and will not work now. I have tried to contact them multiple times. And they will not service unit, exchange it or refund the golf cart. Does not work at all and was brand new bought in April.

  Business Response

  Date: 10/21/2024

  Thank you for bringing this matter to our attention. We understand how frustrating it must be to have your new golf cart stop working after just a couple of months, and we apologize for the inconvenience you've experienced.
  We are committed to resolving your concern with the unit. Although transport for the repair is not covered by the warranty, we will cover this cost in relation to this service. We have also received confirmation from the service center that they will take the unit for repair.
  Thank you for your patience and understanding as we work to resolve this issue!
  

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kandi manufactured ******* golf carts and soldthemat *****. ******* stopped selling and warranteeing the Kandi golf cars. Kandi announced they would step in and back up their product Now that ******* disappeared Kandi is not supporting their $10,000+ product and the golf cart is now a boat anchor And additionally we have had numerous problems with this cart qualifying it as a Lemon

  Business Response

  Date: 10/21/2024

  We understand how frustrating this situation must be for you, and we truly empathize with your frustration.
  We would like to clarify that Kandi warranty coverage applies exclusively to Kandi branded items. Unfortunately, this means we cannot process warranty claims for ******* branded units. While we are unable to assist with the warranty claim for your ******* carts, we can still provide parts information or technical support to help answer any questions you may have.
  
  For more clarity, these units were purchased from ******, who in turn purchased them from **************************; therefore the service and after-sale support would be provided by ************************** as outlined in the owners manual that we presume would be supplied with the unit by ******. We have made no announcements indicating change of coverage for non Kandi branded units, and have not been given notification that responsibility for warranties has been turned over to Kandi. ******* Powersports, by all accounts, are providing warranties on products they sold. The reason or justification for such an unauthorized shift is unclear. We strongly recommend contacting the ******* brand support or management team directly for further assistance with your warranty claim.
  Thank you for your understanding.

  Customer Answer

  Date: 10/21/2024

  I am rejecting this response because:   

  Both Kandi and Lowes unleashed the horrific ******* on consumers. And Kandi manufactured this LEMON. 

  Now both deny any responsibility. Even if not legally then act morally.

  We have need for a 6 seat cart right now but it surely won't be a Kandi or come from Lowes.

  All of our friends will be warned. 

  Keep your batteries. 

  Business Response

  Date: 10/21/2024

  We are truly sorry to hear about your experience and understand your disappointment. Your feedback is important to us, and we will take it into consideration as we strive to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. We can still provide assistance with parts information or technical expertise for your ******* branded unit.
  Thank you for sharing your thoughts with us.

  Customer Answer

  Date: 10/21/2024

  I am rejecting this response because:   

  BLAH BLAH BLAH 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I purchased 11 ******* golf carts from ******. All of the carts are experiencing battery issues. I filed a warranty claim to have them repaired, but ******* denied the claim, stating that they are not responsible for the warranty. ******, as a retail store, also refuses to address the issue. Both the ******* brand owner and the Kandi manufacturer have denied the warranty claim.

  Business Response

  Date: 10/17/2024

  We understand how frustrating this situation must be for you, and we truly empathize with your frustration.
  
  We would like to clarify that Kandi warranty coverage applies exclusively to Kandi branded items. Unfortunately, this means we cannot process warranty claims for ******* branded units. While we are unable to assist with the warranty claim for your ******* carts, we can still provide parts information or technical support to help answer any questions you may have. If you have any concerns with your Kandi branded units, we are more than happy to initiate a new claim process for those covered items.
  
  For more clarity, it appears that these units were purchased from ******, who in turn purchased them from **************************. According to the vendor agreements and the warranty agreements, the service and after-sale support would be provided by ******* Powersports as outlined in the owners manual that we presume would be supplied with the unit by ******. We are able to review each VIN to determine the point of origin; for example, the Manufacturer's Certificate of Origin (MCO) provided indicates ******* Powersports as the assigned party.
  
  We have not been given notification that responsibility for warranties has been turned over to Kandi. ******* Powersports, by all accounts, are providing warranties on products they sold. The reason or justification for such an unauthorized shift is unclear.
  
  We strongly recommend contacting the ******* brand support or management team directly for further assistance with your warranty claim. Thank you for your understanding.