Complaints

This profile includes complaints for Kandi America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kandi America

  8050 Forest Ln Dallas, TX 75243-3819

• 

  Kandi America

  3101 W Miller Rd Garland, TX 75041-6107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kandi America manufacturer is NOT honoring their two year warranty on two 4P ******* electric golf carts. They are stating warranty is under ************************** who distributes for Kandi America. ******* watersports states all warranty claims are handles through Kandi America. Two months with no resolution on newly purchased 4P Kandi golf carts April 29 2025. From: ***** ******* ********************** Subject: Fwd: ******* Powersports: MCO Information Request Date: May 12, 2025 at 10:14:51AM CDT To: ***** **** ********************************** Hello ***** Having battery issues with both units VIN # ***************** and *****************. Need your support. Thanks ***** ******* ************

  Business Response

  Date: 06/03/2025

  Thank you for sharing the details and VINs for both units. We understand how important it is to get this resolved, and well review the information and follow up again soon directly regarding any specific support we are able to provide.
  
  We would like to clarify the following:
  Warranty Responsibility: The unit in question is a ******* Powersports product, sold by ************************** and CMG (**************************) acting as an authorized distributor or licensee to the retailer/dealer. Kandi America has no agreement with ************************** or *** to assist their consumers with their warranty claims.
  Warranty Claims: According to the products owners manual, ************************** is responsible for honoring the warranty on their products. We recommend that the consumer contact ************************** directly to file a warranty claim. *** (**************************), as a licensee of **************************, would be responsible for identifying the nearest service center and covering parts replacement and repair expenses under their warranty policy.
  Customer Guidance: Our understanding of the ******* Powersports warranty agreement indicates that ******* ***** model owner's should refer to the owner's manual (page 43) for detailed information on the warranty policies offered by ******* Powersports as supported by *** (********************************).
  We understand this situation must be very frustrating. We appreciate the opportunity to work with you further.
  Thank you
  Kandi America - Customer Support
  ************ - **********************************

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a dealer of the Kandi ******* brand golf carts. We just recently sold a unit to a family that is in love with the golf cart. But they have been having a problem with the screen on the unit since they purchased. They have been in contact with kandi have submitted all of the proper documents and information. And they just stopped responding to emails and calls. The customer has been calling our store everyday trying to get an answer or a solution to how this problem will be resolved. I have been emailing them and calling every contact that is available to us as a dealer. And I have also not gotten any responses. Every number that I call just dead ends. Never connects me to an actual person or even to another line or extension. I select my option and the call just ends. This is absolutely unacceptable, especially considering that we are the dealer selling this product for them. My customer is highly disappointed in the company response and the product. and now he is getting upset with my business and it has nothing to do with us. we are going to need someone from this company to do something soon. Or we won't have any option on our end but to tell the customer to take whatever legal actions they deem necessary. I would hope to hear from someone before the end of next week. But this is going on 2 months now. This is ridiculous for any company. Definitely will not recommend we get any more of these products on our lot if this is the amout of customer support we recive from the company as a dealer. Makes me feel bad for the everyday average customer

  Business Response

  Date: 05/30/2025

  Thank you for reaching out. We understand how frustrating this has been for both your customer and your team.
  Weve checked our records and currently only see one call to our support line on April 10th. We are concerned to hear that the line just cuts you off, and will be looking into this. As a note, the best number to reach out to is ************. Regarding your customer, to help us dig deeper, please send the following to **********************************:
  
  -Customers name
  -Unit serial number or VIN
  -Brief description of the issue
  -Any reference numbers or contact dates
  
  Just to clarify, Kandi America doesnt provide warranty coverage for *******-branded units.
  Warranty Responsibility: The unit in question is a ******* Powersports product, sold by ******* Powersports and *** (**************************) acting as an authorized distributor or licensee to the retailer/dealer. Kandi America has no agreement with ************************** or *** to assist their consumers with their warranty claims.
  Warranty Claims: According to the products owners manual, ************************** is responsible for honoring the warranty on their products. We recommend that the consumer contact ************************** directly to file a warranty claim. *** (**************************), as a licensee of **************************, would be responsible for identifying the nearest service center and covering parts replacement and repair expenses under their warranty policy.
  Customer Guidance: Our understanding of the ******* Powersports warranty agreement indicates that ******* ***** model owner's should refer to the owner's manual (page 43) for detailed information on the warranty policies offered by ******* Powersports as supported by *** (********************************).
  
  That said, were still happy to help however we can. While we cant process a warranty claim, we can offer: 
  -Technical guidance
  -Parts info and access to our public parts site (*****************)
  -Help determining if a screen replacement is necessary (we recommend checking connections first)
  We know this situation isnt ideal, but were here to support you with the resources we have. Once we have the customer information, well do our best to assist.
  
  Kandi America Customer Support
  ?? ********************************** | ?? ************

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an E10K at Lowes on 9/18/23. They gave me ***** hours to return it if I had any issues. Within a week of the purchase, I experienced several problems. Lowes was absolutely no help. They claimed to know nothing about the E10K & would offer no further assistance. Not so much as a phone number to call for help. I located Kandi online, and registered the E10K, & contacted their ********************* regarding its issues. After months of emailing back ******* & Kandi representatives stalling, I got a case number to get the E10K checked out for warranty repairs. I located the ************** nearest me, which is 3 hours away. I took it there while it was still under warranty. I'm told that while there a number of larger issues arose, involving bad batteries, and failure to start, & other issues I do not fully understand. Now according to the service center, it will not work at all. Kandi will do nothing to resolve the problems. It has been at J&R Trailer Sales in **** for 6 months! And nothing is being done! And they do not respond to my emails asking for help! For going on 2 years, I have gotten nothing for the $13244.36 & more I spent on this piece of junk! Not to mention the transportation costs, stress and sleepless nights I have had as a result of this mess. I want my money *********** can go get the E10K where it sits at J&R Trailer Sales in ****. Kandi knows all the issues as they have been repeatedly emailed about them. No point to add them again here.

  Business Response

  Date: 05/30/2025

  Thank you for your detailed message and for your continued patience throughout this frustrating experience. We understand how difficult this situation has beenespecially after the time and effort associated with repair.
  
  We want to assure you that we are committed to resolving this. Our team is preparing to retrieve the E10K unit from J&R Trailer Sales and bring it to our facility, where it will be evaluated and repaired by a certified Kandi technician. At this time, we are unable to guarantee a return or refund. However, if our technicians are unable to successfully repair the unit, we will escalate the case and explore alternative resolution options.
  
  We recognize that the unit has experienced a range of issues, including battery performance concerns and failure to start, which have made diagnosis and resolution more complex. We are taking this seriously and will do everything we can to move this forward. We will be reaching out to J&R Trailer Sales on Monday to request their invoice and arrange pick-up for your unit. In the meantime, we truly appreciate your persistence, your patience, and the time you've spent trying to get this resolved. We hope to bring this to a close for you as soon as possible.
  Thank you
  Kandi America
  Customer Service
  ************************************************************ 
  ************

  Customer Answer

  Date: 05/31/2025

  I have reviewed the business response and accept this resolution, assuming that they follow through with their commitment.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Kandi Cowboy in August 2024. Shortly after the purchase the *** would lose power. I opened a warranty case and it took 4 months to get them to identify a repair facility. It has been there for 4 weeks, the repair facility diagnosed bad battery, notified Kandi and they wont repair, just keep saying its normal for the batteries to not perform in below 70degree weather. The repair facility, that they chose, is insisting this is not the case but they just wont respond. Ive called them too many times to count over the past 6 months and they wont resolve, always say they are working on it but nothing gets done. The unit is covered under warranty but they wont deliver the repair.

  Business Response

  Date: 04/14/2025

  Thank you for your patience and understanding regarding the issues with your Kandi Cowboy. Our Director of Customer Success spoke with you after the submission of this complaint, and we have discussed potential resolutions, including a possible return of the unit to the store of purchase. While it is true that temperature and hill grade can affect performance, we acknowledge that the claim process has been frustrating. We are actively working to resolve this issue as soon as possible.
  We appreciate your continued patience and the opportunity to find additional resolutions.
  

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase: 09/14/2024 Amount Paid: $6,634 Product ******* Golf cart **We have barley been able to ride this golf cart, we contacted Lowes where we purchased it, and they gave us Kandi America # ************. ***** informed us that Kandi will be the ones that needs to give authorization for them to send it out and get it fixed. Kandi claims it's not their responsibility and the ****** is responsible. Lowes and ******* see to be on the same page that Kandi is responsible for the warranty on our golf-cart. Kandi refuses to give us anyone higher to speak to and tell us there is nothing they can do about it. We would like this issue resolved and for them to fix what they should on our golf cart.

  Business Response

  Date: 03/14/2025

  Thank you for reaching out to us regarding your ******* Golf Cart. We understand how frustrating this situation must be, especially given the direction you received from ******. While we strive to support all customers as much as possible with technical support information and parts compatibility details, we must clarify that we are not responsible for the warranty terms on your unit.
  Warranty Responsibility: The unit in question is a ******* Powersports product distributed and supported by *** (**************************) to the retailer/dealer. Kandi America has no agreement with ************************** or CMG (**************************) to assist their consumers with their warranty claims.
  Warranty Claims: According to the product's owners manual, ************************** is responsible for honoring the warranty on their products. *** (**************************), as a licensee of ******* Powersports, would be responsible for identifying the nearest service center and covering parts replacement and repair expenses under their warranty policy.
  Customer Guidance: Our understanding of the ************************** warranty agreement indicates that ******* DR48V model owners should refer to the owner's manual (page 43) for detailed information on the warranty policies offered by ******* Powersports as supported by *** (**************************).
  We will reach back out to you to see how we can assist with diagnosing the issues with your unit and provide any technical information or parts compatibility details you may need. We will also provide any local shops that may be familiar with your unit. We appreciate your patience and understanding as we work through this matter.
  Best regards,
  Kandi Support Team

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a two-seater electric UTV from ****** on 10-27-23 paying $13,301.48 for the Kandi Cowboy. I decided to try the electric because I am ******************************************************************************************************************* to charge. It worked great for about 3 months. Then the battery would not stay charged. Every time it had to be used, it had to have the whole front removed and charged to keep the other batteries charged. I contacted customer service numerous times. Finally, on September 9, 2024, I started emailing them, then the worked with ***** and ***** who told me to crawl under the vehicle for the *** which I did and then they gave me instructions which I tried. After over 30 emails and calls that put me on hold and then hung up, I am still without a resolution with a $13,000.00 vehicle sitting in my garage that cannot be used. This is unacceptable behavior from this company. I did everything they asked me to and then they ghosted me on 11-27-24. Last month, they send me an email that they are closing the complaint since I have not responded?! WHAT?! I then started working with ***** who told me she would send someone but the warranty case number they finally gave me was for ***** dated 2-20-25 so they could not pay for it. I would be responsible for the charges! So now I am turning to the BBB to help me. I don't know what to do to get this fixed. I worked with ****** ****** and ***** and I have all the emails and efforts to show I was entitled to the warranty, and they should honor and fix my vehicle or refund my money. Shame on them for taking advantage of a 64-year-old widow! I don't think anyone should buy anything from them ever again. I am also very disappointed in ****** as I have been a customer all my adult life and trusted them to represent a product that was worth buying with a warranty that they honored. I went to them and they said it was Kandi Americas' job to fix my machine! So what now?!

  Business Response

  Date: 03/14/2025

  Thank you for reaching out and sharing your experience with us. We deeply regret the inconvenience and frustration you have faced with your Kandi Cowboy UTV. Your dedication to resolving this issue is evident, and we sincerely apologize for the challenges you've encountered.
  
  Due to your initial contact being within your warranty term limit, we are happy to proceed with your claim. We apologize for the miscommunication. Our internal policies are very clear that claims created prior to the expiration date can be completed, and that no claims should be supported if created after the expiration date. Unfortunately, due to the initial supporting team member leaving our staff before the claim was submitted, the new supporting team member provided the denial several months later. We will search for the prior contact within the term limitation you've mentioned and update the claim start date in order to proceed with support.
  
  Our team will follow up internally to expedite movement on your case and provide you with a solid update and our next steps. It's important to note that transport is not covered under the warranty. If our attempts for service are denied due to transport costs, we may be unable to provide further assistance. However, we will look into any new options available in your area to best support you.
  
  We apologize for the inconvenience caused by the claim process and the impact that changes in our staff have had on your particular case. Please rest assured that we are working hard to rectify this issue and will be reaching out to you again as soon as possible.
  
  Thank you for your patience and understanding. 
  Kandi Support Team

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kandi referred me to a local shop to warranty a motorized Bike from Lowes - the agent ******* ****** has been less the. Helpful or direct and the shop advised Kandi hasnt sent the parts required to fix the bike covered under warranty. Its been at the shop for over 5 months with no information or updates.The shop owner has been communicative but Kandi isnt being cooperative.

  Business Response

  Date: 03/11/2025

  Thank you for bringing this matter to our attention.
  We apologize for the inconvenience regarding the repair of your electric bike. We regret the delays and lack of updates over the past five months.
  It appears there has been miscommunication, or difficulty exchanging feedback, between the shop and our warranty team, which led to the claim being closed. We have now re-opened the claim and are coordinating with the shop to obtain the necessary evidence for the replacement parts. Please note that each replaced component requires photos and a description of the diagnosis, and that the service center may still need to submit paperwork. Rest assured; we will prioritize this matter until its conclusion and work to provide more updates and clear communication with you as we complete the repair on your e-bike.
  Thank you
  

  Customer Answer

  Date: 03/11/2025

  I am rejecting this response because:   The shop has taken each of my calls and including today - that has not been the action of Kandi - I asked today when I spoke with ******* ****** from Kandi who said he was placing the order for the motor to send to the shop - I waited on hold while he contacted them and they once again answered and were responsive as ******* called me back and advised that the parts were being ordered and sent to the shop. 
  

  This BBB complaint was before that phone call but Kandis response was well after. So once again I have two different pieces of information being provided from Kandi without clarity - 

  Your response states you still may need additional information from the Local shop - this is the location Kandi recommended  - 

   

  I bought this for my kids for Christmas in 2023 - It was at the shop in October of 2024 - its March 2025 - 
  

  Kandi hasnt responded with any clarity of the exact status and took a cheap out with an ambiguous response - after the same agent who obviously doesnt see repairs through closed the repair while the bike is still sitting in down town ******* at a repair facility they suggested I take it to and didnt even let me know. 
  

  Sorry Kandi - gotta be better than that / stand behind your product and put resolution and certainty to this matter. ASAP.

  J

  Business Response

  Date: 03/14/2025

  Thank you for your patience and for bringing this to our attention. We apologize for any miscommunication that has added to your frustration. We are currently coordinating with the service center for the final notation on your case. We have pushed through approval for the replacement motor and are working to get it out to you as soon as possible. We understand your concern about receiving different pieces of information from Kandi. We apologize for any confusion this has caused. Our goal is to provide you with clear and consistent updates moving forward. We also acknowledge that the shop has been responsive and that you have been in contact with ******* ******, who confirmed that the parts are being ordered and sent to the shop. We appreciate your patience as we work through this process.
  
  We deeply apologize for the delays and any lack of clarity regarding the status of your repair. Now that your case is reopened, we will focus on resolution and ensure that you receive timely updates.
  We understand the importance of resolving this issue promptly, especially since you purchased the vehicle for your kids for Christmas in 2023 and it has been at the shop since October 2024. We are committed to standing behind our product and providing a resolution as soon as possible.
  We look forward to resolving these concerns.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Kandi *************** utility vehicle on 9/23/******* November it thru a warning that it had not been charged since we bought it. I charged it on a daily basis. I filed a complaint with the Kandi. They told me it was a software issue and everything was alright, 2 weeks later the vehicle went from 89% charge to 0% and shut Down completely. I filed another complaint, they said they would send a tech out. then they told me they wanted me to trouble shoot it again. i told them it is dead no power nothing to trouble shoot. I have not received a response. My case #s are ***** and 24718.Please help

  Business Response

  Date: 02/17/2025

  We apologize for the inconvenience caused by the delay in addressing your claim. We are truly sorry for any frustration related to our warranty process. Our technical team has taken your case for additional review and is working diligently to find an escalated solution.
  We appreciate your patience as we work to resolve this issue. Rest assured, we will keep you updated and provide our direction for resolution as soon as possible.
  Thank you for your understanding and patience. We look forward to resolving this concern!

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because: It has taken them forever to do anything and now it feels like the same run around

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing the warranty division of your company for a repair since October 9, 2024.This is for a warranty repair on a golf cart we purchased in May of 2024 for $8,437. The Case #*****. I have provided All the information your warranty department requested. I have provided photos of receipts, voltages, model number, serial number, and photos of the defective charging port on the golf cart. I have to call to get follow-up from **** or *******. The last email I got from ******* was asking for the model number and serial number of the other golf carts that do not require any warranty work nor service at this time. I do not see why that is of any importance when I have one non-working Kandi America cart that has been down since October 9th of 2024 and it is now February of 2025. I have tried calling last week and this week but the on hold queue times out.

  Business Response

  Date: 02/05/2025

  First and foremost, we deeply apologize for the inconvenience and frustration caused during this process. We understand that your golf cart has been non-operational since October 2024, and that you have provided all requested documentation including receipts, voltages, model number, serial number, and photos of the defective charging port.
  Due to an unforeseen change, the original team member assisting you is no longer with us. In accordance with our privacy protocols, we were unable to access any of the information you had provided prior to this, ensuring the security of your personal data. We understand how this has significantly affected the progress of your claim and apologize for the delay.
  Please note that our warranty process necessitates confirmed registration with a receipt to verify the date of purchase. Given the circumstances, we are proceeding with the necessary service to support your unit. However, further clarity may be needed to confirm registration to the appropriate VIN with the correct receipt.
  Again, we sincerely apologize for the difficulty you've experienced, and we are committed to resolving this matter as swiftly as possible. We look forward to assisting you further and restoring your golf cart's performance.
  Thank you

  Customer Answer

  Date: 02/05/2025

  I am rejecting this response because:   As stated in the reply I have provided EVERYTHING they have asked for since October 2024. ***** ******** is no longer with Kandi America but I have been emailing all documents and pictures to ******* ****** since January 10th. I do Not understand what further documentation or clarification they need at this time. We purchased 3 Golf carts last year Only ONE has a charging issue. That is the one I have provided ALL the information for repairs; Pictures of the model number, serial number, voltages, area that has failed (where the charger plugs into the golf cart and the charger). I have explained on the phone and email to ******* ****** and **** as detailed by the pictures what the problem is, and Kandi America needs to provide a local service company to repair the charging port. I was asked on the Phone by **** could they 'send me the part and I install it?" I declined that offer since I am not a golf cart repair technician. I can forward every email I have sent to Kandi America that includes all the information I explained above. 

  I have not received any correspondence from Kandi America since January 30th, but I have emailed them 3 times since and made 4 phone calls to the warranty line with no answer. This is why I am declining their response. I want cart repaired I do not see any effort on their part to get anything accomplished.

  Business Response

  Date: 02/07/2025

  Dear Mr. ***************** you for your patience and for providing detailed information regarding the issue with your golf cart. We sincerely apologize for any inconvenience and the delay in resolving this matter.
  We understand your frustration and are committed to addressing your concerns. Here's an update on the current status:
  
  We have received all the documents and pictures you provided since October 2024, detailing the charging issue with your golf cart. We acknowledge the communication delays that have impacted your claim and apologize for any confusion during this period. Your thorough documentation, including model number, serial number, voltages, and pictures of the failed area, has been very helpful. We understand that you are unable to install the part yourself and have proceeded arrange service for your unit while we work to clarify and confirm the registration details.
  
  We regret that there has been a lack of communication from our, despite your attempts to reach out via email and phone. We are working to improve our communication processes to ensure such delays do not happen in the future.
  
  Current **************************** has now been confirmed to assist in resolving the issue with your unit.
  -We currently have multiple purchase receipts and need to identify which receipt corresponds to which unit. This information is crucial for completing the registration of the unit, which has been the latest cause of delay.
  
  We understand the process has been frustrating and deeply apologize for your experience. Our team follows strict policy guidelines and needed this specific information to proceed. We have granted them the approval to proceed with service while we work to resolve the remaining details.
  
  Here are the details we have on file:
  -VIN on Claim: *****************
  Purchase Information Dates:
  11/3/2023 - 14379654-00
  5/18/2024 - 15621944-00
  
  Please confirm the corresponding purchase receipt for each unit. This will help us expedite the registration and repair process. You can update us here, or reply again to the communication with ******* to clarify this.
  We appreciate your understanding and cooperation and look forward to resolving this issue promptly!

  Customer Answer

  Date: 02/10/2025

  Thank you for your repose and assistance. The 3 golf carts that were purchased from Kandi America through ********* supply were purchased by the previous management company at this property. I do not know which invoice corresponds to which golf cart and its corresponding serial number. If you look at the invoice there is no serial number nor model number associated with it. So at this point is it that important which invoice and serial number is associated with the corresponding golf carts? The three golf carts were bought from Kandi America and we have invoices as proof of purchase. The warranty claim was executed within the warranty period. It is their faulty product that needs to be repaired according to their warranty policy. I am hoping to get this closed out as much as the BBB of ************ 

  Customer Answer

  Date: 02/19/2025

  I am rejecting this response because:   Thank you for your repose and assistance. The 3 golf carts that were purchased from Kandi America through ********* supply were purchased by the previous management company at this property. I do not know which invoice corresponds to which golf cart and its corresponding serial number. If you look at the invoice there is no serial number nor model number associated with it. So at this point is it that important which invoice and serial number is associated with the corresponding golf carts? The three golf carts were bought from Kandi America and we have invoices as proof of purchase. The warranty claim was executed within the warranty period. It is their faulty product that needs to be repaired according to their warranty policy. I am hoping to get this closed out as much as the BBB of ************ 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ******* Powersports 4 seat electric golf cart manufactured by Kandi America on October 7, 2023. From Lowes Started problems 3 months ago, all within 2 year Warranty per page 43 of ******* Powersports manual.Called Kandi and ******* Powersports 3x each! All pointed fingers as the other guys problem! Called Lowes, says I need a refund authorization code from Kandi to return non running golf cart!Kandi refuses to authorize return! ********************* refuses to help blaming Kandi! ***** is defrauding purchasers of these golf carts because there is no Warranty from the manufacturer then Wholesaler ************************** Im more than pissed! I bought it because of the Warranty!

  Business Response

  Date: 01/31/2025

  We would like to clarify the following:
  Warranty Responsibility: The unit in question is a ******* Powersports product, sold by ************************** and *** (**************************) acting as an authorized distributor or licensee to the retailer/dealer. Kandi America has no agreement with ************************** or *** to assist their consumers with their warranty claims.
  Warranty Claims: According to the products owners manual, ************************** is responsible for honoring the warranty on their products. We recommend that the consumer contact ************************** directly to file a warranty claim. *** (**************************), as a licensee of **************************, would be responsible for identifying the nearest service center and covering parts replacement and repair expenses under their warranty policy.
  Customer Guidance: Our understanding of the ******* Powersports warranty agreement indicates that ******* ***** model owner's should refer to the owner's manual (page 43) for detailed information on the warranty policies offered by ******* Powersports as supported by *** (********************************).
  We understand this situation must be very frustrating. What we can offer is technical information and parts compatibility information. 
  If you would like any technical support, please reach out to us with a description of the issue and the unit VIN to ************************************************************
  
  Thank you