Business Profile

Electric Vehicles

Kandi America

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kandi America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
New krusier bought 12/2023. 51 miles driven and we're having ongoing issues. The seat crooked. The motor over heats. Issues with the over heated motor, the wheels stop spinning, theres a burning smell, and we can't go over 2-4 mph. This is after 15 mins of driving it. We called and have left 3 messages with someone for a call back, and never received a call back. Repair, replace or take back for a full refund! We do have a 1 yr warranty!
Business Response
Date: 07/03/2025
Related Warranty Claim #*****

We are sorry for missing this message last spring. To make sure we're in compliance with the BBB policies, we would like to provide a reply at this time.

The customer purchased a new Kruiser in December 2023 and reported issues with the seat and motor.
The unit was repaired, and invoice payment of ****** was issued 3/8/2024.
As of March 20, 2024, our team confirmed with the customer that the unit was repaired and working properly at their home.
The 1-year limited warranty has since expired, but the lithium battery is still covered under warranty until November 29, 2026.
If the customer is experiencing any new issues, were happy to help under the applicable warranty.
For support with warranty, or any questions at all, please reach out to ************************************************************ or our support line ************.

Thank you
Kandi America
Customer Support Team
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Kandi golf cart on July 11th for $12743.94 form Lowes in ************. January 18th it stopped running. I tried to call the customer service # provided to me at the time of purchase. I reached receptionists on both the 18th and 19th that told me nobody was available to speak to me. I sent an email to scautosports.com on the 22nd. I received a response from customer service on the 24th. Her name was ***************************. She supplied me with a case # *****. I activated a warranty which should cover the entire cart for one year and the battery for 2 years. Since then I have emailed and called on Jan 29th, jan 30th, Feb1, feb 2nd. I reach customer service receptionists who continue to tell me nobody is available and that they will leave a message. As of now, nobody has ever called me back even when I insisted on speaking with a manager. I am beyond frustrated and have a 6 month old golf cart that does not run.
Business Response
Date: 02/05/2024
We would like to apologize for your experience and hope to assist you regarding your inquiry, a member from our team will reach out to you directly to further assist with this issue.
We appreciate your patience and look forward to further communication.
For any more questions or concerns please feel free to give us a call at **************
Customer Answer
Date: 02/06/2024
I am rejecting this response because nothing has been done to repair the golf cart yet. We are moving in the right direction and have finally been contacted with a date that a Kandi technician should be arriving to look at the golf cart. That date is February 16th after 12. I received no confirmation # or any kind of email confirming an appointment. A woman called me named ***** and confirmed the date with no other information. If nobody shows up I am right back at square one with a customer service # with no one "available to talk". If a technician arrives and can diagnose and fix the problem, it will be at that time that I will be satisfied that this complaint has been dealt with.
Business Response
Date: 02/06/2024
service is scheduled for 2/16 and confirmed with a Kandi Tech.
Thank you
Customer Answer
Date: 02/14/2024
The Kandi representative left me a voicemail this afternoon telling me that there is a TECHNICAL issue and no technician will be coming. So back to square one. So glad I didn't allow this case to be closed.
*****
Customer Answer
Date: 02/19/2024
I am rejecting this response because:
The Kandi representative left me a voicemail this afternoon telling me that there is a TECHNICAL issue and no technician will be coming. So back to square one. So glad I didn't allow this case to be closed.
*****
Initial Complaint
Date:01/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Is anyone having significant problems with Kandi customer service. We bought a cart in May 2023 that has barely run before it just stopped charging. Initially customer service tried to troubleshoot and subsequently sent a new battery that still doesnt work. My husband has called them nearly everyday to try to get a resolution and finally asked them to just take the cart 2023 - 6 passenger back. The initial purchase was at Lowes. Who informed us to attempt resolution with the manufacturer. We have made multiple calls to KandiAmerica to no avail. Each time we are told the person we need to speak to is not available, at lunch, or not there and we NEVER get a return call. We filed a dispute with our Lowes credit card who opened a complaint. We tried going to the Lowes store to ask about returning it but told the manufacturer has to send a particular authorization code before they can take it back but KandiAmerica refused to provide the authorization. We financed the golf cart and have been consistent about making our payments on time. We are extremely disappointed about the company not standing behind their product and instead of resolving the problem, they avoid the customer. Buyer beware. We are trying to avoid legal action but ultimately may have no other option.
Business Response
Date: 02/01/2024
This is in response to an inquiry through the Better Business Bureau.
We would like to apologize for your experience and hope to assist you regarding your inquiry, a member from our team will reach out to you directly to further assist with this issue.
We appreciate your patience and look forward to further communication.
For any more questions or concerns please feel free to give us a call at **************
Customer Answer
Date: 02/08/2024
I am rejecting this response because:
we have continued to be in contact with KandiAmerica to resolve this matter. Recent emails tel us they will try and fix the cart as our only option. We have messages from them telling us they werent able to find anyone in our service area who could fix it. Now they put us back in their never ending queue of disservice. They sent us a email that they would honor the refund and told us to start the process then refused to provide the authorization code to Lowes to accept it back. We only demanded a refund after they failed to follow through on every action.
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Kandi Cowboy e10k from Lowes last September 2023. It works great however the front panel display and backup camera has frozen up and won't start up again. I have no idea how much the *** has been charged up or the speed or range available. I have tried to call Kandi America several times to get this fixed and they state that a technician will call me back and they never do. Also I ordered some door hinges from their parts site PartsBoss and it has been 3 months and nothing has been delivered. - **********
Business Response
Date: 01/19/2024
Thank you for escalating your frustrations to our team. On behalf of Kandi America, I would like to apologize for your experience and hope to resolve this issue in a timely manner. A member from our team will reach out to you directly to gather further information in regards to your order and the frozen display/ backup camera. We appreciate your patience and look forward to further communication.
Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 2 plus years I have called this company to get some information on our Bennche Warrior 800. We purchased this in ***** and no-one there knows how to fix the problems we have had with it. We just need a couple of codes and the tech refuses to return calls or to even speak with us. He is either out of town or busy every time we call.We just need some help in resolving this issue. We purchased this in 2020 and it has been in shops for the better part of two years. We just would like a call back or a call to ************ who has it at this time.We have $23+thousand just sitting and not being able to use it.We have not spent any money with Kandi but are willing to, to get some answers.Just seems to me if you are representing a product you would be willing to help solve its problems and make it right. Which they don't seem to be willing to do.
Customer Answer
Date: 01/22/2024
There was nothing sold or purchased. No money exchanged. Just wanting people to know this company does not stand behind their products.

****************
Customer Answer
Date: 01/25/2024
There was nothing sold or purchased. No money exchanged. Just wanting people to know this company does not stand behind their products.

****************
Business Response
Date: 01/29/2024
RE: Case #: 21163784

This is in response to an inquiry through the Better Business Bureau.
We would like to apologize for your experience and hope to assist you regarding your inquiry, a member from our team will reach out to you directly to further assist with this issue.
We appreciate your patience and look forward to further communication.
For any more questions or concerns please feel free to give us a call at **************
Thank you
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Purchase: July 21, 2023 Place of purchase: Lowes Amount of Item: $13,090 (tax included)Item: KANDI 2 ************* UTV with Lithium Battery- Gray Item #******* |Model #CBE10K-GY ***************** is not replying to request for warranty replacement repair or return. Outside return period with Lowes so I am forced to deal with Kandi America per Lowes yet I can not get any help with excessive issues on a brand new $13,000 UTV. The tailgate was damaged when I picked it up at Lowes and I they did reply to my email enough to send me a replacement part for that but as far as all the major issues they have gone dark and will not reply.Issues: I will try to summarize the issues. Im not sure if this is a lemon or if this UTV was rushed to market but not having any support much less local service options for warranty makes this a very bad purchase. I am extremely disappointed and cannot believe you are carrying these from this company. Here is the list of issues I can think of.1. When picking up the tailgate handle was broken. ***** said contact Kandi. Eventually they did send that part but that is where their help ended and now they are ghosting me.2.The AWD is not working properly. When carrying a load up an incline 1 wheel will spin and the rest do not turn. Put us in an unsafe situation having to back out on an uneven incline.3.50% of the time when you try to move it will go very very slow. You will have to stop completely and start going again to go normal speed.4.Frequently the machine will become completely unresponsive. Will not move forward or backward until completing turning the machine off and back on again to get going again.5.Driver door randomly pops open even if it is fully closed and latch. Almost caused damage to a new vehicle when it popped open unexpectedly.6.Received not instructions on how to log into the app for the machine (it has wifi and an app). There is no information about what user name and password to use. ********************** told me they would assist with logging in but I never heard back.7.I feel like something is wrong with the steering. It has an extremely large turning radius compared to 3-4 other UTVs I have owned so it is difficult to maneuver unless you are on a farm. They also said they would be in touch but never heard back.8.Steering also binds up frequently midway in the turning radius. 9.Range. Full charge showed 60 mile range. Drove it 3 miles away and the range was down to 27 miles. ******** battery issue?
Business Response
Date: 11/08/2023
Dear customer,
Sorry for the issues you have. We have scheduled our travel technician to visit your place on 11/16/2023.
Thank you,
Fion
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2021, I put $100 deposit on a K27 vehicle from Kandi America. The deposit was represented as refundable. On numerous occasions when I requested a refund for the deposit the company ignored my request,
Business Response
Date: 10/20/2023
Dear customer,
We have emailed you to confirm your refund method. Please reply to the email and we can process the refund.
Thank you,
Kindi
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear gentle people,Last July 28, I bought a brand new Kandi Cowboy e10K from ***************** in *******. The UTVs VIN is *****************. This vehicle was placed on a Karavan trailer and sent directly from the dealer to JAX port were it was shipped to ***********.The Cowboy finally arrived to my home on September 1st. I started it and dismounted from the trailer. As you can imagine, after waiting for a month I was anxious to try my new UTV. I spent around 20 minutes driving around my sub-division and everything was right.I then parked the Cowboy and plugged it to charge. After that, the car will not start or do anything else. I started communicating with ***************** on Tuesday September 5, but it seems that there is this problem with several other UTVs of the same model. Still, they assured me that the vehicle was covered by warranty, and that I should not worry about receiving their technical support in ************** know that the dealer contacted Kandi America, as they have another Cowboy on their lot with the exact same problem. Knowing that Kandi America is a reputable company (I saw that they are a BBB registered business), on September 11 I wrote an email to them explaining the situation. On September 13, I sent a second request. As of today, September 18, they have not answered to any of my communication efforts. The dealer also informed me that Kandi was flying an Expert from Asia to *****, as it seems to be a programing issue. Still, all this is secondhand information to me, as Kandi America has not answered any of my inquiries.I paid $14,407.94 at the dealer (including ** taxes) plus shipping and PR taxes for a total cost of $17,343.75. This for a brand new UTV that worked for about 20 minutes and has been sitting uselessly for the past two weeks, with no response from the manufacturer.I'd appreciate a formal answer from Kandi America, stating their next steps and establishing a reasonable timeframe to solve this issue.
Business Response
Date: 09/29/2023
Good evening,

Our team will work steadily to resolve this issue for you. At this time we are unable to provide a formal time-line as the unit is now out of country. We do not have a service network in ***********, nor do we have official shipping time frames for that location. I can state that we will work with a service center or technician, as well as *****************, to diagnose and correct the problem the cart is experiencing. We apologize for this experience and look forward to helping resolve this matter.
Customer Answer
Date: 09/30/2023
Greetings,
Id like to point out a few facts:
The *** was bought from a Kandi America authorized dealer. They knew that the car was to be shipped directly from their dealer to ***********. They even offered a last-minute discount to close the deal and help to balance my shipping costs. A Karavan trailer was brought to the dealer, and they loaded the car into the trailer and (as instructed by me) allowed the shipping service representative to pick the merchandise to take it to JAX port. No mention of any impact in terms of service or warranty was ever made to me.

Please do not describe *********** as out-of-the-country. Regardless of how we may feel about it, *********** is a territory of ********** ************* are American citizens, the ** dollar is the only official currency in P.R., commercial flights from the mainland to P.R. are considered domestic (not international) flights, there is no customs or immigration required for travel between the mainland and the Island. You could move to *********** (or I could go live to ******) tomorrow without any **** or immigration requirements. It would be no different to moving from ****** to ******** or *************.

The statement of not being able to provide a formal time-line contrasts with recent (29-sep-2023) communications with Mr. ****************** from Kandi America, where he informed me that Kandi will be replacing the *** controller unit and that the new parts are expected to arrive in 7 to 10 days.

As for shipping time, please be aware that parcel companies like *** and ***** offer next-day service between ******, ** and *******, **. **** probably has a similar service available. My shipping address in *********** has already been provided to Kandi America, through their ******* dealer. Of course, there are cheaper and slower delivery options, but I urge you to use the fastest service. Please keep in mind that I have a brand-new Kandi *** thats been sitting uselessly in my back yard for more than three weeks now.

Regarding the service options in ***********, as per ************ request, I sent three alternatives of local golf carts maintenance and repair shops, all within reasonable distance from my home. Please keep in mind that I have no knowledge about their operations, and that it is up to Kandi to determine their eligibility to perform the required service and make the appropriate arrangements.

I do appreciate your efforts to solve the situation, and hope for a quick solution. I must confess that, as a Mechanical Engineer (licensed in PR and the **************) with over 30 years of experience dealing with machinery, Im currently having serious concerns with the manufacturers quality control system and their products overall reliability. I understand that mine is not a unique issue, and that there are several more Kandi Cowboy e10V ***s out in the market with the same problem.
Customer Answer
Date: 09/30/2023
I am rejecting this response because:
Greetings,
Id like to point out a few facts:
The *** was bought from a Kandi America authorized dealer. They knew that the car was to be shipped directly from their dealer to ***********. They even offered a last-minute discount to close the deal and help to balance my shipping costs. A Karavan trailer was brought to the dealer, and they loaded the car into the trailer and (as instructed by me) allowed the shipping service representative to pick the merchandise to take it to JAX port. No mention of any impact in terms of service or warranty was ever made to me.

Please do not describe *********** as out-of-the-country. Regardless of how we may feel about it, *********** is a territory of ********** ************* are American citizens, the ** dollar is the only official currency in P.R., commercial flights from the mainland to P.R. are considered domestic (not international) flights, there is no customs or immigration required for travel between the mainland and the Island. You could move to *********** (or I could go live to ******) tomorrow without any **** or immigration requirements. It would be no different to moving from ****** to ******** or *************.

The statement of not being able to provide a formal time-line contrasts with recent (29-sep-2023) communications with Mr. ****************** from Kandi America, where he informed me that Kandi will be replacing the *** controller unit and that the new parts are expected to arrive in 7 to 10 days.

As for shipping time, please be aware that parcel companies like *** and ***** offer next-day service between ******, ** and *******, **. **** probably has a similar service available. My shipping address in *********** has already been provided to Kandi America, through their ******* dealer. Of course, there are cheaper and slower delivery options, but I urge you to use the fastest service. Please keep in mind that I have a brand-new Kandi *** thats been sitting uselessly in my back yard for more than three weeks now.

Regarding the service options in ***********, as per ************ request, I sent three alternatives of local golf carts maintenance and repair shops, all within reasonable distance from my home. Please keep in mind that I have no knowledge about their operations, and that it is up to Kandi to determine their eligibility to perform the required service and make the appropriate arrangements.

I do appreciate your efforts to solve the situation, and hope for a quick solution. I must confess that, as a Mechanical Engineer (licensed in PR and the **************) with over 30 years of experience dealing with machinery, Im currently having serious concerns with the manufacturers quality control system and their products overall reliability. I understand that mine is not a unique issue, and that there are several more Kandi Cowboy e10V ***s out in the market with the same problem.
Business Response
Date: 10/10/2023
Hi,

I apologize for the inconvenience you're experiencing.Unfortunately, our warranty policy is only applicable in the 49 contiguous *************. This limitation is due to the fact that our certified dealers and service centers are only located within those states, and we do not have coverage in ***********.

Sincerely,
Fion
Customer Answer
Date: 10/12/2023
I am rejecting this response because:
Since I notified Kandi America and their authorized dealer about the problem with the car they sold me, I've been assured that they will solve the problem promptly. Never before has anyone mentioned that there was any problem with warranty coverage in ************** must emphasize that the dealer was fully aware of my intention of moving the car to the Island and no warranty conflict was ever mentioned.
Below you will find a summary of just a few of these assurances:
- On September 25 I received a text message from ***************** (Manager at Kandi America) assuring me that the newly re-programed controllers (apparently this is a major component that has failed on several of these cars)were expected to arrive on early October and that they were working on "the best/quickest way" to have my Cowboy issue resolved. (see text message #1 attached)
- On September 26 I received another message from Kandi America assuring me that they were "pushing to have my repair completed as quick as possible. (see text message #2 attached)
- On September 29 I received a message from the dealer citing a communication from Kandi America indicating that the problem was to be solved in 7 to 10 days (see e-mail #1 attached)
- On September 29 I also received a text message from Kandi America indicating that Kandi was going to make arrangements with a local cart repair shop to coordinate the repair works. ************ asked if I knew any local shops and I sent him three alternatives, making clear that I have no relation with any of these shops, nor could I vouch for any of them. It was up to Kandi to qualify whomever they were going to have doing the repair. (see text message #3 attached)
- On October 4 I received another e-mail from Kandi America acknowledging the service centers I sent them and again assuring me that the situation was about to be quickly resolved and that they will have me well taken care of. (see text message #4)
PLEASE NOTE THAT ALTHOUGH IVE BEEN RECEIVING ALL THESE ASSURANCES FROM KANDI AND THEIR REPRESENTATIVES, NONE OF THESE WERE RECORDED WITH THE BBB.
The only statement of Kandi America on this forum is: 1) that they were having doubts on how to bring parts and service to *********** and, just a couple of days ago that, 2) that their warranty was limited to the 49 contiguous states. Please note that this is contrary to all previous communications.
- On October 11, after this surprising statement, Kandis Authorized dealer wrote them asking for clarification as the warranty paperwork does not disclose any such exclusion for ***********, reminding them that Kandi already promised a remedy, and that Kandi did not notified the authorized dealer about *********** not being covered under the US warranty (see e-mail #2)
- Today, October 12, I received an e-mail from Kandi stating that Kandis top travelling tech, Reggiewill be in *********** before November 14. Im assuming this Nov 14 date is taken as I informed the dealer that I will be out of my home on vacations for three weeks after this date. (see e-mail #3)
In summary, in order to consider this claim solved I need two things:
1 My car has been out-of-service for six weeks now. Waiting an additional month to receive repair services is not acceptable. If replacement for the defective parts is available, why cant they send the technician next week. I think that *** waited long enough.
2 I would like Kandi to document their commitment to solve the issue here on the BBB site, as theyve been promising me a quick resolve where the BBB is not involved, but a very different story is being placed on record here.
Business Response
Date: 10/23/2023
Hi
Our tech will have a service visit *********************** in PR on 11/9/2023.
Thank you,
Fion
Customer Answer
Date: 10/28/2023
I am rejecting this response because:
We need to wait until November 9, 2023 to see if the technician arrives to my home. Once he gets here, we need to see if he is capable of solving the issue, before considering the complaint solved.
I'd like to leave on record that the *** has been sitting out-of-service for nearly two months now. If Kanki America is able to finally solve the issue, it will be 9 weeks after I reported the problem.
Finally, I've informed Kandi America representative that I'll be travelling overseas on November 14 and will not be back until December 6. I asked them to have the technician come sooner, but they responded that November 9 is the soonest date he can come. My biggest concern at this moment is that if, for any reason they need to delay the technician trip for a few days, then it will set the schedule back for nearly another month. So, please, be sure not to change this November 9 date.
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2022, I put $100 deposit on a K27 vehicle from Kandi America. The deposit was
represented as refundable.

On January 8, 2023 I requested a refund for the deposit. The company has not responded to
my request,
Business Response
Date: 03/23/2023
Business Response /* (1000, 9, 2023/02/28) */
Hi Customer,
After carefully reviewing your account our records indicate that the authorized pending charge was never deducted from your account on our end, we recommend contacting your bank to verify that information.
If you still find that charge on your account you may dispute the charges.
Thank you

Consumer Response /* (2000, 11, 2023/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your work. I will check my end and dispute with the bank if I find a charge.

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Kandi America is NOT a BBB Accredited Business.