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Business Profile

Consumer Finance Companies

Santander Consumer USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Santander Consumer USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Consumer USA, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 2,014 total complaints in the last 3 years.
    • 743 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle August 15th that was financed by Santander. My first payment was due October 7th 2024 for $477.00. I paid my first payment on September 4th 2024 for $595. There system shows that they accepted the payment but there not crediting it to my account and have assessed a late fee. The payment was not reversed, bounced, was not dishonored etc. This has accumulated additional interest and fees on the account. I am also now going to make an additional payment so the account is not past due even though it should not be.

      Business Response

      Date: 10/29/2024

      Dear ****** ******, 

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request. 

      Sincerely, 


      SANTANDER CONSUMER USA, INC. 

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with the company, in April of 2024 the car was repo due to past due payments. I then made a payment to the company on April ******* in the amount of ******** which it does not show in my payment history. How the company charged my car to the credit bureaus. I have been about to see that there are 2 payments not showing in payment history. The company is currently notifying that the car is up for repo again and not allowing me to make partial payments on the car to bring myself current.

      Business Response

      Date: 10/29/2024

      Dear ******* *******:

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request.

      Sincerely,

      Santander Consumer USA ****

    • Initial Complaint

      Date:10/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with santander consumer usa. I do not have a a contract with santander consumer usa, They did not provide me with the original contract as I requested.

      Business Response

      Date: 10/30/2024

      Dear ***** ********:
      We appreciate the opportunity to address your concerns.Please see our attached response with our complete review and resolution to your request.
      Thank you.
      Santander Consumer USA ****

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off this car in August. Apparently they can only take so much money on the *** which I was never informed of. So while Im thinking, my car is paid off. They are charging me simple interest for four months that shouldnt have happened and each one of those payments is $457.52 and I was trying to be fair with them and say Ill pay one or two, but I shouldnt be responsible for all of these since I was told the car was paid off back in August August 23 to be exact. Every customer service Ive person Ive talked to has either hung up on me or not known what theyre doing. They need more training and they need to know what theyre doing. Told me I didnt just make a payment that I made two minutes ago, so this is getting out of hand theyre taking food out of my mouth and out of those that are dependent on me. I hope they realize what theyre doing by extort people and predatory lending like theyre doing with interest rate no matter what if I pay off and I only owe a dollar , my payment is $457 that to me is highway robbery. Lets see you guys do something about it.

      Business Response

      Date: 10/25/2024

      Dear ****** **********,      

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request. 

      Sincerely, 


      SANTANDER CONSUMER USA, INC. 

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to pay off my mother car since she passed away and have the title transfer into my name

      Business Response

      Date: 10/29/2024

      Dear ******** ********,    

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request. 

      Sincerely, 


      SANTANDER CONSUMER USA, INC. 


    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/14 I attempted to contact Santander to discuss the fact that I was affected by both hurricanes in ******* and unable to get through. I then contacted the chat, and they told me that I had to speak to someone and was hung up on and disconnected. That was the 3rd time the chat disconnected me because they were not able to help me. I tried call the toll-free number again to no avail.I need someone to help! I do not know what is wrong with Santander. My Account #******** and my call back number is ************

      Business Response

      Date: 10/29/2024

      Dear **** ******:
      We appreciate the opportunity to address your concerns.Please see our attached response with our complete review and resolution to your request.
      Thank you.
      Santander Consumer USA ****

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called this company 3 times explaining to them that I can no longer pay for a vehicle that they financed for me. The vehicle is overpriced and by the time the term is up I will be paying double for it. Each time that I have called, Ive asked them to come and get their property. Its been almost 2 months and the property is still at my address.

      Business Response

      Date: 10/22/2024

      Dear **** *******:

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request.

      Sincerely,

      Santander Consumer USA ****

      Customer Answer

      Date: 10/24/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Account#: ********** I paid off my truck before the payment was due. They sent me a paper with zeroes on it. I sent them a check for $27,872.62. The bank said it will take 25 days to get my title. I still don&#**;t have my title. They said that we owe $631.69 but the truck was paid off. I got 3 confirmations that the truck was paid off. I would like my title from them asap.

      Business Response

      Date: 10/29/2024

      Dear ******* and ***** ******:
      We appreciate the opportunity to address your concerns.Please see our attached response with our complete review and resolution to your request.
      Thank you.
      Santander Consumer USA ****

    • Initial Complaint

      Date:10/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying since May 2024 to get my title transferred to ****. This company refuses to transfer my title. My car has been sitting illegally at my apartment building due to not being able to register it. I am going through cancer treatments and need a vehicle to get to my appointments and am unable to drive my car due to no registration.

      Business Response

      Date: 10/22/2024

      Dear ***** ******:
      We appreciate the opportunity to address your concerns.Please see our attached response with our complete review and resolution to your request.
      Thank you.
      Santander Consumer USA ****

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to terminate my lease early as I've found myself unemployed for two months now. I called Santander and got an estimate of 1500$ to terminate it, but then associates kept transferring me back and forth and I couldn't even get more info on how to proceed. I've also messaged through the online portal, only to have my case closed without any answer whatsoever.

      Business Response

      Date: 10/24/2024


      Dear ******* Blasek ********,     

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request. 

      Sincerely, 


      SANTANDER CONSUMER USA, INC.

      Customer Answer

      Date: 10/25/2024

      I am rejecting this response because:   

      Santander tried to contact me twice while I was busy and couldnt take the call. The number provided to return the call is their regular number that takes me to an automated system and I can never reach who I need to. I need to either be contacted by emailto discuss the matter or set a time for the callor be provided a direct number, not a number thatll take me to an automated system. It feels like Santander is just trying to make this hard. 

      Business Response

      Date: 11/01/2024

      Dear ******* Blasek ********,    

      Thank you for the opportunity to address your concerns. Please see our attached response with our complete review and resolution to your request. 

      Sincerely, 


      SANTANDER CONSUMER USA, INC. 

    Santander Consumer USA, Inc. is NOT a BBB Accredited Business.

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