Customer ReviewsforSantander Consumer USA, Inc.

I have made payment arrangements with this company that they agreed to now two weeks ago. Since then I have received calls and texts and emails from them sometimes twice a day. I do not understand why they keep calling and harassing me when I was told it is noted in my account for when I can pay them more money. I asked this question two days ago, well again on the phone with them and they just hung up. I just payed them two grand with would bring us to the current month and set up arrangements for that with then yet still call and call and text

Don't bother with this company. I've dealt with many financing companies and this is by far THE WORST! If I could give them zero stars I would.

Santander consumer USA uses a third party service for lien release. They charge $17 for the release of the lien and $31.95 MINIMUM for shipping. They have no alternate way according to service reps of providing the documentation. They basically hold your vehicle hostage until you pay these ridiculous fees, which I am about to do since I am trying to sell the vehicle 4 years after I paid it off...

I got sucked into getting a loan with this company through ***** Nissan . I was young and they took the chance to get me. Iâ??ve been paying on this loan for 6+ years and havenâ??t payed $10,000 off my loan . I hen i got into a bad financial position they told me â??there was nothing they could doâ? also i was told that they couldnâ??t refinance my loan because they donâ??t do that. Most of the money from your monthly payment goes to interest then they look at you like you are in the wrong when the balance isnâ??t down. They sent out a letter stating i owed money 3 days after i paid. The calls pop up as â??identified as spamâ? from trucaller. Something doesnâ??t sit right with me with this company and the way they do business.

Santander Consumer USA will attack you with interest at every chance they get. They will tell you when you get close of paying the loan off and adjust the balance to a larger amount and tell you that you will owe $5,000 or more and get you to extend your loan for 6 months or more with a larger interest rate.

If I could give less than one star, I would. We went through a rough patch in 2018 and our car was repossessed. We were able to reclaim it but havenâ??t ever received the title. I didnâ??t realize we didnâ??t have the title until much later. I have been trying to get this resolved for well over a year and need to get new plates and tags. I canâ??t without the title and am going to have to pay heavy penalties because they canâ??t get their act together. As I stated, this has been going on for more than a year, and today theyâ??re telling me I have to start over at square one. It really makes me angry that if I miss a payment, they can take my car, but they can jerk me around for a year- plus, and I have no recourse. This is insane!

I entered into a contract car loan for repayment of 40,237.00 in 2017; over six (6) years I was paying approx. $928.00 a month+; when I printed out my payment history I noticed that over six(6) years of payment; and five (5) to eleven (11) payments out of 12 payments a year were all going to "Interest." Total amount paid on my loan$57,689.70; which approximately, 1. $11,695.13 applied to Principal; and, 2. 40,809.00 was applied to Interest. Last month Santander USA sent me a settlement letter stating I owe $25,000; after reporting on my credit report default and repossession of my Vehicle.

When I tell you I can't stand this company, I mean it! I purchased a used car through a dealership, who, in fact, doesn't have any records of selling me my car in 2019.... But that's not the issue here. The issue is that I was scammed into buying a used car for a new price, and on top of that. I have to have full coverage on this piece of garbage or I'm breaking my contract, which supposedly gives them the right to take my car and all my money. I've had countless issues with this company and I'm 3 years into my contract with them. They don't offer any kind of help, they call me at least 3 times a day when my payment is late. THEY PREY ON THE POOR AND STRUGGLING, OR IN MY CASE, THE YOUNG AND NAIVE!!!! And they get away with it! This is NOT ok and somebody needs to do something. They're out here ruining peoples lives and they have no remorse, or a single care to give. It's incredibly sad and quite frankly, it disgusts me. I tell everyone I know to stay the **** away from Santander Consumer USA or HAASZ Automall of Ravenna... Both of these companies disgust me!!!!! I've called lawyer after lawyer and nobody can help or even will, they hear the companies name and they won't take the case... The closest I've got answer wise on why they won't take the case is because they have too many loopholes in their contracts and they make it impossible to do anything... I will tell you this though Santander, and mark my words, I'M NOT GOING DOWN WITHOUT A FIGHT! You can delete my credit and ruin my life if you want too, just know that I know you guys straight up suck and I will spend every breath in my body warning others against companies like yours!! Also, you're lucky the BBB makes you choose at least one star, because to me you'd be in the negatives!!

Buyer beware. This is a predatory loan company that preys on individuals that do not have good credit. I paid my payment on time for two years and as soon as I paid the last car payment not including the late fees that they tacked on they reported me to the credit agencies that I was 30 days pas due. I will definitely be disputing this claim.

Literally one of the worst customer service departments I have ever had dealings with! If I could -0 stars I would. The people literally prey on people who are already struggling and it's very disturbing and disgusting!