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          Find a Location

          Santander Consumer USA, Inc. has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSantander Consumer USA, Inc.

            Consumer Finance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1601 Elm St. STE 800

            Dallas, TX 75201-4701

            Get Directions
            Visit Website
            (888) 222-4227

            Customer Reviews

            1.12/5

            Average of 282 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,047 complaints closed in last 3 years

            647 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Auto Financing

            Business Details

            This is a multi-location business.

            Find a Location

            Santander Consumer USA, Inc. has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1601 Elm St. STE 800, Dallas, TX 75201-4701
              BBB File Opened:
              2/26/2008
              Years in Business:
              38
              Business Started:
              9/1/1985
              Business Started Locally:
              3/16/2006
              Date of New Ownership:
              12/1/2006
              Business Incorporated:
              9/1/1985
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Roadloans.com
              • Santander Auto Finance
              • Roadloans
              • Chrysler Capital
              • Drive Financial
              • HelpingLoans
              • Maserati Capital
              • Drive Financial Services Lp
              Additional Contact Information

              Fax Numbers

              • (214) 237-2421
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              2,047 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Financed car through them and ************* group ******, **. Cannot get any paperwork. Called multiple times. Last time on March,21,2024 I spoke with *****, employee ID ******. She said a company complaint was filed for me. Number 850-4088 and someone would call me within 24hours and paperwork would be on its way. No call,no paperwork. I was supposed to be set up for auto pay also, that was not done either. I got an email for Santander to do auto pay. It is from Chrysler Capital. I need to know that paperwork and loan information is correct.
              Read More
              Read 2046 More Complaints

              Customer Reviews

              282 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Angela M

              04/12/2024

              I paid of a car and I want them to mail me my title. They refuse! Said **** is an electronic state, I have to go get it from BMV. All false! I've had many titles mailed to me and I can't go to bmv I just want them to give me the title I paid off the loan and they refuse, said go to bmv and pay for it. I have an email from them saying choose if u want it in the mail or electronic, I tried to pick mail and it won't let me fill it out.This is all lies because I've had other titles mailed to me but they will not do it. I have no time to go to bmv when they can mail it. I paid the loan! Highly recommend any other company you can find but them.
              Read 281 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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