Business Profile

Collections Agencies

ProCollect, Inc.

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Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

656 total complaints in the last 3 years.
213 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon checking my Experian report, I noticed a collection account opened Jan 1, 2025. Unknowingly to me, I was sent to collections by NTX Apartments without notification of what it I was being charged for and I am now told the amount owed is $190.00. I do not believe I own this debt, however I would like to come to a mutual agreement to settle this debt and have the collection account DELETED off all 3 credit reporting agencies. Please reach out to me via email or phone.
Business Response
Date: 01/28/2025
Procollect received the consumer's account from our client NTX Apartments on 11/8/2024. The consumer owes a balance of $190.00 for apartment number 210-a. On 1/17/2025, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/28/2025. The consumer may contact Procollect @ ************** to pay the balance of $190.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

Customer Answer
Date: 01/28/2025
I am rejecting this response because:
I am asking that this account be removed from all of my credit files upon payment. I am paying for removal on all credit accounts

Business Response
Date: 02/05/2025
Procollect received the consumer's account from our client NTX Apartments on 11/8/2024. The consumer owes a balance of $190.00 for apartment number 210-a. On 1/17/2025, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has mailed proof of the debt to the consumer. The consumer may contact Procollect @ ************** to pay the balance of $190.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Customer Answer
Date: 02/11/2025
I am rejecting this response because: I have asked for the documentation of who and what I have been charged for. I still have not received any documentation on this debt. It has been over a month. I am willing to work out a pay for removal of this account off of all credit bureaus once the document is sent to me and I am able to verify account and charges.
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem is one company gave my personal information to another company and that company is trying to collect .me personally know that 15usc and 1681 is validation of debt. They never validate the debt they never gave me a copy of the original debt the account is not mind Ive asked them to validate the debt and they couldnt
Business Response
Date: 01/27/2025
The consumer needs to contact Procollect @ ************** for further assistance, based on the information provided we can not locate the account. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of my apartment in KCMO back in 08/2021. I wasnt able to provide a 30 day notice as i moved to ******* due to employment. Fast forward to 2023, i received a notice from ProCollect for $1,810.62. I called several times to settle the amount for less as I couldnt pay the full amount. Each time, i was told, you need to pay in full and if i couldnt, it would be a refusal to payi never said i was refusing to pay, i said i couldnt pay it all. Who has an extra $1800 lying around?! But anyway, i have called 3 times over the last year trying to settle this amount for less. I have never encountered a collection agency that doesnt offer to help people.i went on ****** to check reviews and saw that a handful of people received letters offering a Receive 50% discount and deletion from your credit ********* why isnt this an option for everyone? I have received 3 letters at my address and not one of them offered a 50% settle.i attached a screenshot of the offer that someone else has received.
Business Response
Date: 01/17/2025
Procollect received the consumer's account from our client Wild Oak Apartments on 6/15/2023. The consumer owes a balance of $1,810.62 for apartment number 7931-A. On 9/12/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/17/2025. The consumer may contact Procollect @ ************** to pay the balance of $1,810.62 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Initial Complaint
Date:01/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to discuss about having a collection removed from my account. I had paid the bill previously and was told at that time that it would be removed from my credit history. It was never removed. The person on the other end of the phone gave me a fake name along with refusing to even discuss my question. They hung up in the middle of the conversation.
Business Response
Date: 01/17/2025
Procollect received the consumer's account from our client The Scarlet Apartments on 12/22/2023. I apologize for any inconvenience this may have caused. The consumer contacted Procollect on 7/1/2024 and paid the balance in full and the credit was updated correctly. Procollect will extend an offer of deleting the account from the consumer's credit bureau reports as a courtesy. Procollect will update all 3 major credit bureaus on Febuary 1, 2025, to have the account deleted from the consumer's credit bureau reports. The consumer must allow ***** days for all three credit bureaus to make the update. If the consumer requires additional assistance they may contact me directly, Mr ******** @ **************
Initial Complaint
Date:01/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint concerns a debt attributed to me, originating from a fraudulent lease agreement at **************************** in *********, *****. This situation is the result of a mismatch in identities, which I discovered in Jan 2023 while residing in ******, MA.Upon learning about this issue, I requested a copy of the leasing contract to investigate whether my identity had been stolen. To my surprise, the documents included a copy of a passport belonging to another individual with a different nationality, date of birth, and identityclearly not me.On ***************, I filed an official police report regarding this identity theft. I also reported the issue to Experian on January 10, 2023, which resulted in a fraud alert being placed on my credit file.Pro Collect was notified of this mistake in January 2023 when I initially contacted them to report the issue. Despite this, the matter remained unresolved.On January 7, 2025, I received a lease denial from an apartment building, citing a civil case regarding an eviction. Upon further investigation, I realized that the issue with Pro Collect had never been resolved and the case had been taken to *********, Texas court.I contacted Pro Collect, and after numerous phone calls, they verbally confirmed that I was not the individual associated with the debt. However, they have refused to provide a written statement acknowledging the error, nor have they offered a timeline for resolving this issue. I have continued to call for updates, but their representatives have been unhelpful, rude, and dismissive, stating only that I must wait.On January 7, 2025, I also sent Pro Collect an email with supporting documentation (copy of passport, proof of residency of the past 3 years, police report). Additionally, I recently filed a complaint with the **** and General Attorney of Texas.
Business Response
Date: 01/17/2025
Procollect received this account from our client ***************** Apartments on 9/30/2022. After reviewing the account and the information that the consumer has provided, Procollect concludes that although the consumer's name is similar, this account does not belong the above ***** *****. Procollect has updated our records and all credit reporting. If the consumer requires additional assistance they may contact me directly, Mr ******** @ **********************. Thank You.
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not liable for this debt with Landing at ******************. I do not have a contract with **************************, the did not provide me with the original contract as i requested
Business Response
Date: 01/16/2025
Procollect received the consumer's account from our client Landing At ******************* on 11/26/2024. The consumer owes a balance of $1,780.00 for apartment number 1221. Procollect has sent a letter advised the consumer of the balance. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/16/2025. The consumer may contact Procollect @ ************** to pay the balance of $1,780.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Initial Complaint
Date:01/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They reported to credit bureau incorrect information supposedly Ashford Apartments in ***** they think I rented an apartment when Ive had the same job for over 16 years and I own a house and a victim of identity theft they put this on my credit report and its not even mine. I tried disputing it and they said they sent the right credentials to experience, I would be more than glad to give a copy of my drivers license and compare that to because I did not rent an apartment when I own a house in ********* and Ive had the same job for 16 years so they are falsifying information to the credit bureau
Business Response
Date: 01/16/2025
Procollect received the consumer's account from our client ******************************* on 2339. The consumer owes a balance of $2,500.01 for apartment number 2339. On 5/24/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/16/2025. The consumer may contact Procollect @ ************** to pay the balance of $2,500.01 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

Customer Answer
Date: 01/21/2025
So I filed a police report with my local *************** because ****** does not have the correct information. This case file number will be ready on Friday for review and released by the *******************. You can call them if you have any questions or concerns I didnt pay the bill because its not, Ive been a victim of identity theft for quite some time. I will send you a copy of the police report when I get it.
Customer Answer
Date: 01/22/2025
I am rejecting this response because:
because it is not me Im a victim of identity theft so I called my local sheriff department and filed the police report so like I said in the beginning, these are false claims against me you think if they had my Social Security number, they would have a picture of me also to go with the file the deputy will release the police report next Friday and then I will send you a copy the ************************ a copy am pro collect a copy And the credit bureaus, after all this, I sure hope Procol can take it off my credit report and next time do a quality job and research on the people are trying to get money on putting that on somebodys credit report really affects their life. It cost me more for everything insurance health insurance, everything cost more so no thanks to them. I would just like it off my report like I said I will send the police report next Friday.
Customer Answer
Date: 01/29/2025
Filed police report because Im a victim of identity theft. Heres the copy
Business Response
Date: 01/31/2025
Procollect received the consumer's account from our client ******************************* on 2339. The consumer owes a balance of $2,500.01 for apartment number 2339. On 5/24/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has mailed proof of the debt to the consumer on today 1/16/2025. The consumer has been advised what is needed to fully review the account for validation. The consumer may contact Procollect @ ************** to pay the balance of $2,500.01 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Customer Answer
Date: 01/31/2025
I am rejecting this response because:
Im a victim of identity theft I filed a police report because its not mine
Customer Answer
Date: 01/31/2025
This a report I filed with the police I sent my I D. I want to see the picture from application for apartment and federal tax papers
Customer Answer
Date: 01/31/2025
Ive sent everything to everybody. I will get an attorney if this isnt cleared up thanks
Customer Answer
Date: 01/31/2025
Ive sent everything to the parties I will get a attorney if I need to thanks
Customer Answer
Date: 02/03/2025
This is from my employer like I said Im a victim of identity theft and I want this off my credit report. I dont think its fair that the Better Business Bureau just takes the other side of the story because theyre just a debt collector criminal because debt collector doesnt have the right information here is certified the right information.
Initial Complaint
Date:01/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i do not have a contract with procollect, i am not liable for this debt. They did not provide with original contract as requested.
Business Response
Date: 01/16/2025
Procollect received the consumer's account from our client **** ****** Apartments on 4/19/2024. The consumer owes a balance of $480.00 for apartment number 628. Procollect hads attempted contact with the consumer to inform of the debt with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/16/2025. The consumer may contact Procollect @ ************** to pay the balance of $480.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I didnt recieve the correct information and was charged the wrong amount. I requested A debt validation and never received it.
Business Response
Date: 01/15/2025
Procollect received the consumer's account from our client The ****** Apartments on 9/20/2022 The consumer owes a balance of $6,172.04 for apartment number 2330. On 6/24/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/15/2025. The consumer may contact Procollect @ ************** to pay the balance of $6,172.04 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Customer Answer
Date: 01/15/2025
I am rejecting this response because: I asked for proof of vertification back in 2023 and was never received.. This debt was sold to you ProCollect without my knowledge or agreement.
Business Response
Date: 01/17/2025
Procollect received the consumer's account from our client The ****** Apartments on 9/20/2022 The consumer owes a balance of $6,172.04 for apartment number 2330. On 6/24/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/15/2025. The consumer may contact Procollect @ ************** to pay the balance of $6,172.04 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
Customer Answer
Date: 01/20/2025
I am rejecting this response because:

All Rights Reserved. Without Prejudice. Without Recourse. Non-Assumpsit
Customer Answer
Date: 02/03/2025
I have yet to received a letter from this company.
Initial Complaint
Date:01/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Procollect, *** did not provide me with validation or the original contract that I owe them money ; because I never had a debt with them . I am not liable for the debt with ******** Ventana at *******. Its been 60 days and they have yet to provide me with validation under 12 CFR 1006.34(b)(5) but yet placed a collection on my consumer credit report . Correct my credit report and remove from credit reporting .
Business Response
Date: 01/14/2025
Procollect received the consumer's account from our client ******** Apartments on 5/23/2023. The consumer owes a balance of $4,352.53 for apartment number 4521-c. Procollect has attempted contact with no response with the consumer to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/14/2025. The consumer may contact Procollect @ ************** to pay the balance of $4,352.53 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

Customer Answer
Date: 02/10/2025
PROCOLLECT **** Dispute debt : 2491 To Whom
It May Concern
Your company PROCOLLECT ***** is not licensed to collect debt in the state of *********** according to The ****************************************************** (****) is the agency responsible for regulating debt collectors in ***********. If you do not receive the license details from the ************************* agency, you can contact the **** directly to verify whether the agency is properly licensed. You are fraudulently collecting or attempting to colllect your not authorized to collect. You are not registered or licensed also **** Verify Through the National Database does state you are not licensed to collect debt . Please provide your debt collection license and expiration date .Also the name on the debt collectors license Consumer Protection and Legal Counsel: If the collection agency cannot prove they are licensed to collect debts in ***********, they may be violating state laws.

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ProCollect, Inc. is NOT a BBB Accredited Business.