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            ComplaintsforProCollect, Inc.

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            Additional Complaint Information

            Customer Complaint:
            Due to the volume of complaints filed against this business, BBB only publishes the details for 30% of the total complaints filed.
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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am not liable to this debt with ********************* , I do not have a contract with Pro Collect. They did not provide me with the original contract requested.

              Business response

              03/08/2024

              Procollect received the consumer's account from our client ******************************** on 06/26/2023. The consumer owes a balance of $2,909.68 for apartment number 826. Procollect has attempted contact with the consumer to inform of the debt with no resolve as of yet. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/8/2024. The consumer may contact Procollect @ ************** to pay the balance of $2,909.68 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am not liable for this debt with Ridgewood Village, I do not have a contract with ProCollect **** they did not provide me with the original contract as requested. I demand this collection removed from my credit report.

              Customer response

              03/05/2024

              I have no email history from this exchange with Ridgewood because the emails were originally sent from a School Email Address: ********************* is the email on file. ********* also experienced a change of management during this period and all contact info and staff was changed without notice. 

              Business response

              03/07/2024

              Procollect received the consumer's account from our client Ridgewood Village Apartments on 11/11/2021. The consumer owes a balance of $1,043.69 for apartment number 1002. On 7/20/2022, Procollect made contact with the consumer to inform of the debt and the call dropped. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/7/2024. The consumer may contact Procollect @ ************** to pay the balance of $1,043.69 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On February 27, 2024 the debt owe to *********** Trail Apts was paid through ProCollect. Since then they have failed to provide me with proof of payment, I keep calling and they continue to give me the runaround. I have provided them with my email address along with a secondary email for them to send the letter of proof for payment. At this point I feel they have stolen money from because it does not show on my credit history that it has been paid off nor do I have proof.

              Business response

              03/07/2024

              Procollect received the consumer's account from our client **************************** Apartments on 10/30/2023 for apartment 5B. The consumer's account has been Paid in full and the paid in full letter was sent the consumers email address that was provided on 3/4/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @************** for any further questions they may have or contact me directly,******************** @ ************** ext 151.

              Thank You

            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am not liable this debt with PROCOLLECT, I do not have a contract with ***************** APARTMENTS. They did not provide the original contract as requested.

              Customer response

              03/06/2024

              I originally asked January 8, 2024. 

              Business response

              03/07/2024

              Procollect received the consumer's account from our client ***************** Apartments on 10/5/2023. The consumer owes a balance of $415.00 for apartment number 2305. Procollect has made attempt to reach the consumer with no success to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/7/2024. The consumer may contact Procollect @ ************** to pay the balance of $415.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
            • Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I contacted ProCollect regarding a charge on my credit report. I have no knowledge having signed any contracts with ProCollect and when I called them, the gentleman I spoke to told me not to pay any debts on my credit report, but to dispute them all. He signed me up for some IdentifyIQ.com thing, asked me to pay him $300+ to have him dispute everything on my credit and so on. ProCollect needs to remove the entry from my credit report.

              Business response

              03/01/2024

              Procollect received the consumer's account from our client ********* & Power. The consumer owes a balance of $157.27 for account number **********. ********************** has made several attempts to make contact with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/1/2024. The consumer may contact Procollect @ ************** to pay the balance of $157.27 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am not liable for this debt with *********************** ZRS. I do not have a contract with Procollect **** they didn't provide me with the original contract as requested.

              Business response

              02/27/2024

              Procollect received the consumer's account from our client ***************** on 3/8/2022. The consumer owes a balance of $330.00 for apartment number 105. On 2/20/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/27/2024. The consumer may contact Procollect @ ************** to pay the balance of $330 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              As a Veteran applying for a VA home loan, I encountered obstacles in the underwriting process due to Harmony ****** mismanagement of my account. The lender told me that I had a recent collection reported on my credit by Procollect ***** despite having paid a $553.30 on 12-29-23 to Harmony ***** The account was allegedly reported for collection on December 19, 2023, surprisingly, no communication, such as emails or letters, informed me of the outstanding balance by either party.I visited ********************* on 12-29-23 to submit the money order payment, my request for documentation confirming the account's full payment was denied, citing a system outage. Despite my firm insistence, I only received a handwritten confirmation on my money order from a staff member (an older white lady), who circled it as validation.After the lender made me aware of the collection on February 13, 2024, I visited *********************, spoke with the Property Manager, and requested the ledger for my account. Shockingly, the ledger contained false information, stating that the payment was made by money order on January 23, 2024, contradicting the timestamp on my money order, dated December 29, 2023, and completed in person on the same day.I demand that Procollect **** takes immediate action to rectify the inaccurate reporting error by notifying all three credit bureaus and deleting it from all credit reports. My account number with ********************** **** is ******************. The initial contact with the debt collector occurred on February 13, 2024, after being informed by VA lender. Harmony ****** deceptive practices and violation of my rights warrant prompt corrective action. Using a money order later than its issuance date without the issuer's knowledge or agreement is considered deceptive and should carry legal consequences. It is crucial to adhere to the terms and conditions associated with financial instruments to maintain trust and legality in financial transactions.

              Business response

              02/16/2024

              Procollect received the consumer's account from our client *********************** on 12/19/2023. The consumer owes a balance of $555.30 for apartment number 2011. On 2/12/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. We received correspondence from the consumer and have forward the information to the client to confirm. I apologize for any inconvenience this may have caused.If the consumer has any further questions they may contact me directly, ******************* @ **********************. Thank You

              Customer response

              02/16/2024

              Procollect has provided false information regarding making contact with me. How I found out about the debt was through a mortgage lender at LoanDepot who can verify my statement. She was the one who told me that I couldnt proceed through underwriting until I took care of it and she sent me an email showing me my credit report and I got on my Experian app on my phone to obtain further details and I made initial contact with ProCollect, they DID not make initial contact with me. 

              I told the rep that I wasnt aware of it being in collection and that it was paid. She told me to send an email to *************************************************** with a copy of the money of which I did and within the email I put my account # in it. One thing the military taught me was to have integrity and ProCollect needs to abide by the integrity principle.

               

              In the military, integrity is foundational to core values, emphasizing honesty, moral courage, and maintaining ones principles even in challenging situations. It forms the basis for trust among team members and is crucial for effective teamwork and mission success.

               

              If in fact they made initial contact with me, they need to provide the recording or transcript of that call because we only spoke one time. The rep also told me that the person over my collection account last name was ******.

               

              ProCollect is legally required to be truthful and transparent in their communication. Being that theyre lying and  engaging in deceptive practices, I am willing to report them to the attorney general as well and report their behavior to the ************************************ or seek legal advice. 

              I dont have a mailing address, but I do have an email address where I can be contacted and reached. But to blatantly lie to say that they made initial contact is not the truth. If the BBB would like to make contact with the lender I will provide her name and number upon request.

              ProCollect needs to delete themselves off my credit report.

              Customer response

              02/19/2024

              I am rejecting this response because:   

              Procollect has provided false information regarding making contact with me. How I found out about the debt was through a mortgage lender at LoanDepot who can verify my statement. She was the one who told me that I couldnt proceed through underwriting until I took care of it and she sent me an email showing me my credit report and I got on my Experian app on my phone to obtain further details and I made initial contact with ProCollect, they DID not make initial contact with me. 

              I told the rep that I wasnt aware of it being in collection and that it was paid. She told me to send an email to *************************************************** with a copy of the money of which I did and within the email I put my account # in it. One thing the military taught me was to have integrity and ProCollect needs to abide by the integrity principle.

              In the military, integrity is foundational to core values, emphasizing honesty, moral courage, and maintaining ones principles even in challenging situations. It forms the basis for trust among team members and is crucial for effective teamwork and mission success.

              If in fact they made initial contact with me, they need to provide the recording or transcript of that call because we only spoke one time. The rep also told me that the person over my collection account last name was ******.

              ProCollect is legally required to be truthful and transparent in their communication. Being that theyre lying and  engaging in deceptive practices, I am willing to report them to the attorney general as well and report their behavior to the ************************************ or seek legal advice. 

              I dont have a mailing address, but I do have an email address where I can be contacted and reached. But to blatantly lie to say that they made initial contact is not the truth. If the BBB would like to make contact with the lender I will provide her name and number upon request.

              ProCollect needs to delete themselves off my credit report.

              Business response

              03/04/2024

              Procollect received the consumer's account from our client *********************** on 12/19/2023 for apartment 2011. The consumer's account has been Paid in full per the client. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @************** for any further questions they may have or contact me directly,******************** @ ************** ext 151. Thank You
            • Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              ProCollect, Inc.Account# ***************15 USC CODE 1692J - Furnishing certain deceptive forms I request that this DEBT COLLECTOR provide PROOF of the alleged items. I request to be provided with specifically the ORIGINAL APPLICATION, contract, note, or another instrument bearing my signature. In addition, any contract signed between the Debt Collector and the original creditor,notarized and sworn under penalty and perjury granting this Debt collector's ability to collect the debt. Failing that, the items must be deleted from the report as soon as possible.or pay fine of $1,000 per violation. Please have the creditor provide the validation documents to the BBB as certified mail to me. Its extremely important that the one creditor provide the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance.

              Business response

              02/09/2024

              Procollect received the consumer's account from our client The Ivy Apartments on 10/15/2019. The consumer owes a balance of $1,905.69 for apartment number 3620301-d. On 10/27/2020, Procollect made contact with the consumer to inform of the debt and the consumer refused to speak and ended the call. At that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/9/2024.  The consumer may contact Procollect @ ************** to pay the balance of $1,905.69 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

              Customer response

              02/11/2024

              I am rejecting this response because:   I appreciate you prompt response. However, I must reiterate my request for the  documentation i previously asked for. Without the necessary documents, I request the item is removed from my credit report as soon as possible.

              ProCollect, Inc. Account#*************** 15 USC CODE 1692J - Furnishing certain deceptive forms I request that this DEBT COLLECTOR provide PROOF of the alleged items. I request to be provided with SPECIFICALLY the ORIGINAL APPLICATION, contract, note, or another instrument bearing my signature. In addition, any contract signed between the Debt Collector and the original creditor, notarized and sworn under penalty and perjury granting this Debt collector's ability to collect the debt.Failing that, the items must be deleted from the report as soon as possible. or pay fine of $1,000 per violation. Please have the creditor provide the validation documents to the BBB as certified mail to me. Its extremely important that the one creditor provide the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance.

              Business response

              02/12/2024

              Procollect received the consumer's account from our client The Ivy
              Apartments on 10/15/2019. The consumer owes a balance of $1,905.69 for
              apartment number 3620301-d. On 10/27/2020, Procollect made contact with
              the consumer to inform of the debt and the consumer refused to speak and
              ended the call. At that time the consumer refused to pay the debt. The
              consumer's dispute has been noted and the account has been updated. I
              apologize for any inconvenience this may have caused. Procollect has requested the information be mailed to the consumer on 2/9/2024, the consumer
              may contact Procollect @ ************** to pay the balance of $1,905.69
              in full over the phone with a credit or debit card, or to receive
              additional payment options. If the consumer has any further questions
              they may contact me directly, ******************* @ ************** ext 151.
              Thank You
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              The account is not mine. This debt collector has not provided me proper debt validation for this allege debt. I have not been given the original copy of this contract as I requested. Please delete this from my credit report.

              Customer response

              02/08/2024

              I have no business with this company. Would like charges to be removed from my credit and to be provided a original contract from creditor 

              Business response

              02/15/2024

              Procollect received the consumer's account from our client East Lake Apartments on 9/9/2021. The consumer owes a balance of $50 for apartment number K3. On 10/10/2022, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay. We also received the consumer's account from our client The Village Apartments on 6/10/222. The consumer owes a balance of $8,464.52 for apartment number 903. On 10/10/2022 we also made contact on this account at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proofs of the debt to the consumer on today 2/15/2024.  The consumer may contact Procollect @ ************** to pay the balance of $8,465.02 to resolve both debts in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
            • Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              On Thursday Feb. 1st, I first spoke w/ *************** to get a Validation of Debt letter after checking my credit report seeing that I owe. She told me the letters are "sent randomly" and doesn't know when the next one will be sent. So I asked for my account # w/ ********************** and updated my mailing address . She gave me the account # & then proceeded to tell me since I'm not making a payment right now , she reported me as "refusal to pay". She told me it is due by Feb. 4th. I asked for clarity and was told to have a nice day.Since this is time sensitive & I no longer want to deal with this company , I asked my husband to pay for me on my behalf on February 5th. The supervisor "*************" told me that is not allowed .I told him I do not have a card with my name as I am a stay at home mother . He said "that's not my problem" . I asked for other options , he gave them to me , then our call was disconnected. I call back 10 minutes later only to find out , from *************, that he LOCKED my account and the only way I or anyone at ProCollect can access it is if I email him directly .We IMMEDIATELY went to Ace Cash Express to pay my full amount of $2,074.79 . We sent $2,075 with MY NAME on it . I emailed him about 1 hour later with my reference number and he promptly emailed me back saying he has not received payment . I asked him to unlock my account so I can call anytime to check on my payment and receive my $0 balance ********** have YET to get a response. I'm am now led to believe that since he was nasty to me , and locked my account without reason , there is foul play with my payment. The place I sent my money order from said that it would be received today . I waited 30 minutes to confirm and another 40 to check back . Now I feel like I need a lawyer moving forward because of the limited communication and locked account. I need a $0 balance *********** credit report fixed asap or legal action will be taken as I recorded all conversations & just wanted to pay my balance

              Customer response

              02/07/2024

              I was able to contact the business again directly . My account has been unlocked , paid in full , and they sent a zero balance letter . I'm just waiting for my credit report to be updated , which they have not done yet .

              Business response

              02/08/2024

              Procollect received the consumer's account from our client Manor at Castle Hills Apartments on 2/18/2018 for apartment ****. The consumer's account has been Paid in full and the paid in full letter was sent the consumers email address that was provided on 2/6/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @ ************** for any further questions they may have or contact me directly, ******************** @ ************** ext 151. Thank You

              Customer response

              02/08/2024

              I have reviewed the business response and accept this resolution. 

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