ComplaintsforProCollect, Inc.

Collections Agencies

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Customer Complaint:

Due to the volume of complaints filed against this business, BBB only publishes the details for 30% of the total complaints filed.

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Initial Complaint
04/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 3/28/2024 I paid off a $200.00 balance to Procollect (debt collector) and Im having trouble getting anyone to assist me with obtaining a reciept/pay off letter. When i call the office number/Main line for Procollect they tell me "sorry only a manager can access your account" and they tell me to email the Manager then when I email the Manager they tell me to call the main line so back and forth, around in circles, the manager now ignores me even though his staff tell me they cant assist that only he can see my account , hes ignored me the last 3 emails when I told him what his staff said and i havent been able to obtain a receipt/pay off letter from anyone and i noticed a chat box on their website so i asked how long does a reciept take and they said ***** hours as you can see so its been longer then that, all i need is this pay off letter.
Business response
04/08/2024
Procollect received the consumer's account from our client **************************** Apartments on 1/23/2024 for apartment 208A. Then we also have another account from our client ***************************** on 3/5/2024 for apartment 4-4111. The consumer's accounts has been Paid in full as of 4/2/2024 by check, we have a waiting period before we can release the paid in full letter of 15 business days. As of 4/23/2024 the paid in full letter can be sent to the consumers email address if provided. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @************** for any further questions they may have or contact me directly,******************** @ ************** ext 151. Thank You
Initial Complaint
03/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good Afternoon **********,I am not sure if you have been reading my paperwork and emails, but I have said so many times that this lease contract has never been consummated. We never accepted a key or a room and unit number, never showed up to this apartment complex and never had utility bills. Last Aug.12,2021, my daughter ****** mistakenly signed a lease agreement with Avalon ********** Apartment, thinking that this is ********** ********** where she is going to college. This was an honest mistake, and she called the next day to tell the Manager to cancel the signed contract. The Manager promised her that he will call his corporate office and have this contract VOIDED. She has been calling repeatedly to follow-up this cancellation, and attached is an email to prove that. We are taking all legal steps to dispute this collection.Thank you,Indika ************
Business response
04/09/2024
Procollect received the consumer's account from our client ************************ Apartments on 11/10/2022. The consumer owes a balance of $9,058.58 for apartment number 2812-D. On 07/3/2023, Procollect made contact with the consumer to inform of the debt and that it has been validated and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 4/9/2024. The consumer may contact Procollect @ ************** to pay the balance of $9,058.58 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pro Collect claims to have bought debt from the apartment complex ******* at Midtown, though the apartment complex tells me they have no record of me owing anything. I was never informed of delinquent charges, not have I been sent information regarding what I allegedly owe, or instructions on how to dispute, despite requesting multiple times both via phone and email.
Business response
04/03/2024
Procollect received the consumer's account from our client ********/******* at Midtown Apartments on 4/10/2023. The consumer owes a balance of $2/088.32 for apartment number 4540-w. On 2/22/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 4/3/2024. The consumer may contact Procollect @ ************** to pay the balance of $8,158.69 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
REF: ProCollect Account # ***************** FOR: Apartment rental through MAXUS / **************************, ********** **.DATE: January 29th 2024 date of last communication and request for documentation showing validity of collection. I have disputed this collection activity in writing directly with ProCollect and their client Maxus numerous times and have yet to receive documentation showing validity of collections they are seeking. The only Documents they provided is / was a letter from their client (*****) referencing a statement of charges. This letter and statement of charges is inaccurate and has numerous errors. I have requested back up documents showing validity of these charges. MAXUS / ProCollect have NOT provided any of the disputed items showing validity of the charges. They only additional item that ProCollect / Maxus has produced was a Rental Application that I signed when applying for rental accommodations. This application does NOT show anything other than I had once applied for rental accommodations. As a matter of fact, The $2,025.38 (of the $2,398.15) they are seeking is substantially greater, not contractually supported or allowable in the Lease Contract that governs this type of charge, even IF they had a valid claim to it.On January 29th 2024 I spoke to a ********** at ProCollect. During that conversation ********** stated that my account is noted in a disputed status in ProCollects system. Notating and reporting an account is in disputed status and actually providing documents or information to the disputed collection are very different things, when all the while this collection activity appears on my credit report. On the January 29th 2024 phone call, ********** said that he would be replying to my dispute in writing within 30 days. I have yet as of the date of this submission received correspondence back from ********** and or ProCollect. A rental application in NO way shape or form shows or constitutes validity of the charges they are seeking, and the Statement of Charges is factually incorrect and not supported by the executed Lease Contract with their client. I am requesting that this collection activity is halted and removed from my credit report to the credit reporting agencies.
Business response
04/09/2024
Procollect received the consumer's account from our client ************************************* on 6/2/2023. The consumer owes a balance of $2,398.15 for apartment number 609. Procollect made contact on 1/29/2024 with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 4/9/2024. The consumer may contact Procollect @ ************** to pay the balance of $8,158.69 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against a debt collection agency, ProCollect, concerning their handling of an alleged debt and the negative impact on my credit score and mental health. This matter pertains to an incident that began in late January and continued into February of this year.Unreceived Debt Notifications: The creditor, an ******* apartment complex, reportedly sent debt notices to an address where I never lived, leaving me uninformed.Automated Calls Without Clarification: In late January to early February, I began receiving automated calls from ProCollect ***************), urging me to contact them. Upon returning the call, I encountered an automated voice loop that provided no information about the reason for the call. Efforts to obtain clarity only led to prolonged waits and no resolution, raising concerns of a potential scam.Collection Notice on Credit Report: By February 3rd, without any prior validation or proper communication from ProCollect, a collection notice was added to my Experian credit report. This action has significantly harmed my credit score, affecting my eligibility for a student loan and my plans for graduate school.Poor **************** and Communication: My attempts to resolve this issue with ProCollect, including discussions with their collection manager, **********, were met with rudeness and a lack of cooperation. Requests for payment settlements, or a goodwill arrangement were curtly denied, reflecting a broader pattern of unhelpful and threatening customer service practices within the agency.Payment Under Duress: Despite my belief that the alleged debt was not fair, I opted to pay the account in full on February 18th, solely to cease interactions with ProCollect.I am seeking a thorough investigation into the practices of ProCollect, specifically regarding their debt notification processes and customer service conduct. I request assistance in removing the unjust collection notice from my credit report.
Business response
04/01/2024
Procollect received the consumer's account from our client *********** Apartments on 12/22/2023. The account shows to be PIF as of 2/23/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer can contact me directly if they have any further questions, ******************* @ **********************. Thank You
Customer response
04/02/2024
I am rejecting this response because:
I am requesting a removal of the collection from my 3 bureau credit report, because ProCollect caused the delay in my payment which eventually led to it being reported to the credit bureaus. You mentioned the account initially reached you on 12/23, but when I attempted to call ProCollect to figure out what it's for, I was put on long holds and no verification of the debt, no customer service person to let me know what the call was for. I finally received an email with the debt information in earth February but that didn't nearly leave me enough time to respond before it's reported to Experian, TransUnion and Equifax. If your business could of provided these information earlier, I could of made payment plans to avoid it being reported on my credit history altogether. In addition, the terrible attitude and condescending tone of your "customer service" people is unacceptable. This is a terrible interaction with your business over all.
Business response
04/04/2024
Procollect received the consumer's account from our client *********** Apartments on 12/22/2023, as accounts come to us they are report the credit. The consumer was aware as they called us on 1/2/2024. Then once resolved we update the credit report as PIF on 2/23/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer can contact me directly if they have any further questions, ******************* @ **********************. Thank You
Initial Complaint
03/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ProCollect. I do not have a contract with ProCollect. They did not provide me with the original contract as I requested.
Business response
03/26/2024
Procollect received the consumer's account from our client *************************** on 8/19/2022. The consumer owes a balance of $4,745.77 for apartment number 211. On 2/26/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/26/2024. The consumer may contact Procollect @ ************** to pay the balance of $4,745.77 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a notice that I have a collection from PRO COLLECT on my credit report. It says it was opened on 7/19/2023 for $1,587 with account number starting in *************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.
Business response
03/26/2024
Procollect received the consumer's account from our client ************************** on 7/19/2023. The consumer owes a balance of $1,587.00 for apartment number 26. On 9/25/2023, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/26/2024. The consumer may contact Procollect @ ************** to pay the balance of $1,587.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/18/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with ********** apartments/core. I do not have a contract with procollect, **** they did not provide me with the original contract as I requested.
Customer response
03/21/2024
Here is the evidence of me reaching out to the company regarding my debt with them. I have requested validation of the debt, since I have never entered a contract with procollect.
Business response
03/29/2024
Procollect received the consumer's account from our client Oliv Tempa Apartments on 10/27/22. The account has been paid in full and has been updated and letter have been sent to the consumer for apartment number 1303. On 12/1/2022, Procollect made contact with the consumer to inform of the debt and the balance was paid in full. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. If the consumer has any further questions they may contact me directly, ******************* @ **********************. Thank You
Customer response
03/29/2024
I am rejecting this response because: I am still requesting the collection be removed from the credit report since i hadnt entered any contract with the business mentioned.
Business response
04/01/2024
Procollect updated the information to all credit reports as received from our client Oliv Tempa Apartments on 10/27/22. The account has been paid in full and has been updated correctly as paid in full and letters have been sent to the consumer for apartment number 1303. On 12/1/2022, Procollect made contact with the consumer to inform of the debt and the balance was paid in full. The consumer's dispute has been noted and the account has been updated. I apologize for any
inconvenience this may have caused. If the consumer has any further
questions they may contact me directly, ******************* @ ************** ext
151. Thank You
Customer response
04/01/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
03/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i am not liable for this debt with ******************** S2 i do not have a contract with Procollect **** they did not provide me with the original contract as i requested.
Customer response
03/18/2024
Debt with the Bowie apartment
Business response
03/18/2024
Procollect received the consumer's account from our client ******************** on 3/1/2023. The consumer owes a balance of $7,180.88 for apartment number 1008. On 5/2/2023, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/18/2024. The consumer may contact Procollect @ ************** to pay the balance of $7,180.88 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt as it was improper and unjustified. I do not have a binding contract with the collection agency, 'ProCollect, **** and was never provided with original information as requested.
Customer response
03/13/2024
The request was sent via mail letter. Therefore I dont have anything tangible that can be shown. However, I do know that the letter was mailed out at the end of February and *** received no replies.
Business response
03/19/2024
Procollect received the consumer's account from our client The Vic I Apartments on 11/28/2023. The consumer owes a balance of $118.75 for apartment number 3A-4. Procollect has attempted contact with the consumer to inform of the debt a with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/19/2024. The consumer may contact Procollect @ ************** to pay the balance of $118.75 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

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