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Business Profile

Collections Agencies

ProCollect, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ProCollect, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 656 total complaints in the last 3 years.
    • 212 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against ProCollect regarding a collection account that has been placed on my credit report without proper verification. This collection does not belong to me, and despite my requests for validation, the agency has failed to provide legally sufficient proof that this debt is mine.I have contacted ProCollect to dispute this account and requested proper documentation under the Fair Debt Collection Practices Act (FDCPA). However, they have not provided any valid evidence, such as a signed contract or original creditor statements, proving that I am responsible for this debt. Instead, they continue to report it to the credit bureaus, negatively impacting my credit score.I am requesting that this collection be removed from my credit report immediately due to the lack of proper verification. If the agency cannot legally verify this debt, they have no right to continue reporting it. Please investigate this matter and assist in ensuring that ProCollect complies with federal and consumer protection laws.

      Business Response

      Date: 02/14/2025

      Procollect received the consumer's account from our client Catalyst Apartments on 2/9/2023. The consumer owes a balance of $15,713.65 for apartment number 1317. On 7/8/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/14/2025.  The consumer may contact Procollect @ ************** to pay the balance of $15,713.65 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under the Florida Consumer Practices Act (FCCPA), section *******, all debt collectors must be licensed to collect debts in *******. Please investigate this account and remove it from my credit report.

      Business Response

      Date: 02/07/2025

      Procollect received the consumer's account from our client Cover At Pennsula Apartments on 11/8/2023. The consumer owes a balance of $3,531.75 for apartment number 014A. Procollect has attempted contact with the consumer to inform of the debt with no success. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/7/2025. The consumer may contact Procollect @ ************** to pay the balance of $3,531.75 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered a $912 collection account from my previous apartment complex, **********************, on my credit report. Prior to this, I was never notified of any outstanding balance by the apartment complex or Pro Collect. Had I been made aware, I would have handled the matter immediately.On 1/29/2025, I contacted Pro Collect to discuss the account and inquired about a pay-for-delete arrangement. During the call, the representative was extremely rude, aggressive, and unprofessional. They:1. Threatened me by stating that I had only two days to pay before they would pursue legal action, which I believe is an unlawful threat under Texas and federal law.2. Hung up on me when I attempted to explain my situation.3. Left me feeling harassed and intimidated, ultimately reducing me to tears.

      Business Response

      Date: 02/05/2025

      Procollect received the consumer's account from our client ********************** on 10/31/2024. The consumer owes a balance of $911.00 for apartment number 612. On 1/29/2025, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/5/2025.  The consumer may contact Procollect @ ************** to pay the balance of $911.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No notice, agreement, or information was provided to allow me to research this issue. Legal process of fair trade laws and consumer protection laws were not followed by this company. The original company charged 4 times the fee for another roommates fee. One roomeate.was the last to leave and left a trash bag. 4 roommates were charge the same fee for a single issue.

      Business Response

      Date: 02/05/2025

      Procollect received the consumer's account from our client Campus ******************* Apartments on 11/8/2024 for apartment 301-A. The consumer's account has been Paid in full and all credit agency have been notified. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @ ************** for any further questions they may have or contact me directly, Mr. ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      doing covid 19 i was evicted because i lost my job and fell behide on rent was asked to leave

      Business Response

      Date: 02/05/2025

      Procollect received the consumer's account from our client Landmark Apartments on 12/9/2020. The consumer owes a balance of $2,368.23 for apartment number 904. On 2/4/2022, Procollect made contact with the consumer to inform of the debt and set up a payment plan that after the first payment the next payment declined. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @ ************** to pay the balance of $2,368.23 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** Apartments / S2. I do not have a contract with Procollect, *** , they did not provide me with the original contract as requested

      Business Response

      Date: 01/31/2025

      Procollect received the consumer's account from our client The ****** Apartments on 10/24/2022. The consumer owes a balance of $7,079.16 for apartment number 3124. Procollect has attempted contact with no resolve to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/31/2025.  The consumer may contact Procollect @ ************** to pay the balance of $7,079.16 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have already paid the debt with the collection but I need it to be deleted from the credit bureaus, it is affecting the possibility of having a rental home

      Business Response

      Date: 01/31/2025

      Procollect received the consumer's account from our client The Vantage Apartments on 10/16/2024. The account shows to be PIF as of 1/13/2025. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. All credit reporting will be updated and could take 30 to 90 days on their end to effectively update. A PIF letter was sent to the consumer on 1/13/2025. The consumer can contact me directly if they have any further questions, Mr ******** @ **********************. Thank You 

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ProCollect, I do not have a contract with ProCollect **** they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 01/23/2025

      I have been on the phone numerous times with agents regarding this debt asking to provide proof and they have only sent details of a leasing agreement between ******** Crossings and I

      Business Response

      Date: 01/31/2025

      Procollect received the consumer's account from our client Village ************************* Apartments on 2/1/2024. The consumer owes a balance of $430.28 for apartment number 1011-c. On 7/2/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/31/2024.  The consumer may contact Procollect @ ************** to pay the balance of $430.28 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

      Customer Answer

      Date: 01/31/2025

      I am rejecting this response because: The business ******** Crossings has failed us prior to moving in. Originally, our unit at ************ (another complex they own) was not ready to move into due to uncleanliness, pest infestation, along with black mold on appliances. We agreed to be housed at the Village given the circumstance. We resigned a lease in good faith for the apartment with understanding that the apartment was in bad shape i.e. the patio door cosmetic damage, dents on the front entrance door, and a hanging guard rail. The property manager and leasing agent agreed to note the apartment in its current condition and did not give us any form to notify them of the damage. Since our stay at either apartment, they have since switched property managers numerous times. Damages were cause by natural disaster(s) (flooding) noted at the time of our walkthrough. If this were truly MY debt, then why would they try to charge both the actual tenant in 1011-C and I who was in unit 1011-B?

      Customer Answer

      Date: 01/31/2025

      These are the original lease agreements along with responses to the issues that were wrong with our original unit

      Customer Answer

      Date: 01/31/2025

      These are the original lease agreements along with responses to the issues that were wrong with our original unit

      Business Response

      Date: 02/07/2025

      Procollect received the consumer's account from our client Village ************************* Apartments on 2/1/2024. The consumer owes a balance of $430.28 for apartment number 1011-c. On 7/2/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has mail proof of the debt to the consumer on today 1/31/2024.  The consumer may contact Procollect @ ************** to pay the balance of $430.28 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

      Customer Answer

      Date: 02/07/2025

      I am rejecting this response because: The business has simply reiterated their first message not providing any additional information. They have not clarified why they are seeking me, tenant of 1011-B to pay charges that were existing to the unit prior and natural flooding during our stay. The room swap was approved by the previous managers of The Village at *************************, so I am not sure why there is an issue. I am not the original owner of the debt nor did I admit to any debt owed. This is not my debt and I did not reside in 1011-C. These charges against him and I are fraudulent, since they were based off of preexisting damage in the apartment. Also, they seem to only respond toward the end of day on weekends, further prolonging this investigation.

      Customer Answer

      Date: 02/20/2025

      I also disputed this incident with Transunion and it has since been removed. We have yet to hear from the collection agency and it's been almost 2 weeks

      Customer Answer

      Date: 02/20/2025

      I also disputed this incident with Transunion and it has since been removed. We have yet to hear from the collection agency and it's been almost 2 weeks

      Customer Answer

      Date: 02/20/2025

      Their client contends that their information is true, yet we (the actual tenant of 1011-C and I) are being charged for: pet damage though we had no pets inside the unit, two final electricity bills, door damage that is clearly pre-existing, and miscellaneous charges titled 'Other Income' or 'Final Other Income'. Our deposit was supposed to be held for the month of July and used for final payments, yet the amount held was $0

      Business Response

      Date: 03/10/2025

      Procollect received the consumer's account from our client Village ***************************** Apartments on 2/1/2024. The consumer owes a balance of
      $430.28 for apartment number 1011-c. On 7/2/2024, Procollect made
      contact with the consumer to inform of the debt and at that time the
      consumer refused to pay the debt. The consumer's dispute has been noted
      and the account has been updated. I apologize for any inconvenience this
      may have caused. Procollect will mail proof of the debt to the consumer
      on today 1/31/2024.  The consumer may contact Procollect @ ****************** to pay the balance of $430.28 in full over the phone with
      a credit or debit card, or to receive additional payment options. If
      the consumer has any further questions they may contact me directly, Mr ************ @ ************** ext 151. Thank You

      Business Response

      Date: 03/10/2025

      The consumer may contact Procollect @ ************** to pay the balance of $430.28 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You
       

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in response to your letter dated January 2, 2025, regarding the alleged debt associated with Wolf Run Apartments (Account Balance: $7,020.00). While I appreciate your acknowledgment of my dispute and your intent to provide proof of the debt, your actions thus far fail to meet the requirements outlined under federal law.Violations and Outstanding Issues:1. Failure to Provide Adequate Debt Validation (15 U.S.C. 1692g):You are required to furnish verifiable and complete documentation that substantiates this alleged debt, including:Case Law: ****** *. *******, 745 N.E.2d 862 (Ind. App. 2001): Debt collectors must provide sufficient proof of liability when requested.2. Improper Handling of Disputed Debt (15 U.S.C. 1692e):Your letter offers payment options while the account is actively disputed. This constitutes a deceptive practice aimed at coercing payment before validation of the ********* Law: ***** *. Capital ********************************** Servs., 460 F.3d 1162 (9th Cir. 2006): Misleading communication about disputed debts violates the FDCPA.3. Failure to Acknowledge Protections Under 15 U.S.C. 1681c-3:As I have previously stated, this debt is directly tied to coercive and involuntary circumstances associated with my status as a victim of *** trafficking. Reporting or collecting on this account violates federal law, which prohibits the reporting of such debts.4. Incomplete Credit Reporting (15 U.S.C. 1681e(b)):This account does not appear on my Experian report, reflecting incomplete and inaccurate reporting. Under the ****, credit reporting agencies and data furnishers must maintain accurate and consistent records.Demands for Resolution:Immediate Validation of Debt:Immediate Cease-and-Desist (15 U.S.C. 1692c(c)):Cease all communication regarding this alleged debt, including calls, letters, or other forms of contact. All further communication must be limited to providing validation or confirming compliance with this demand.

      Business Response

      Date: 02/05/2025

      Procollect received the consumer's account from our client Wolf Run Apartments on 1/9/2020. The consumer owes a balance of $7,020.00 for apartment number 406A. On 1/4/2022, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt and dropped the call. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has mailed proof of the debt to the consumer on today 1/2/2025.  The consumer may contact Procollect @ ************** to pay the balance of $7,020.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:01/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Procollect **** i do not have a contract with this collection agency and they did not provide me with the original contract as requested

      Customer Answer

      Date: 01/21/2025

      I never signed a contract nor do i know what or why this company is reporting a debt on my credit report without my knowledge. 

      Business Response

      Date: 01/28/2025

      Procollect received the consumer's account from our client Skyline At ******* Apartments on 12/16/2022. The consumer owes a balance of $600.00 for apartment number 0522. On 05/3/2023, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 1/28/2024.  The consumer may contact Procollect @ ************** to pay the balance of $600.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    ProCollect, Inc. is NOT a BBB Accredited Business.

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