ComplaintsforProCollect, Inc.

Collections Agencies

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Customer Complaint:

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Initial Complaint
03/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The Confluence building in ****** sent a debt collection to Pro Collect for a person with my same name but different Social security number. I have never lived at the Confluence and neither the Confluence nor ProCollect can show me a contract in which I signed. I have explained this to Pro Collect, have filed a police report per their request, and they still have me listed as the holder of this debt for $6000. Accnt number ***************. *************** or ***** is also listed on the rent agreement but I do not know this person.
Business response
03/14/2024
Procollect received the account from our client The Confluence Apartments on 1/11/2022. We have received the dispute possible ID theft from Mr *********************** and are in the process of reviewing and confirming the information. The dispute was noted and the account was updated. I apologize for any inconvenience this may have caused. The Consumer needs to contact Procollect so we can advised them on the next steps, If the consumer has any further questions they may contact me directly, ******************* @**********************. Thank You
Initial Complaint
03/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company trying to accuse ** living at apartment complex in ************* from Feb 2022 - June 2022. We have not lived there in over a decade. They a threaten to put on my credit report if I don't pay the bill. I am not paying from something I didn't do.
Business response
03/14/2024
Procollect received the consumer's account from our client South Shore Apartments on 8/12/2022. The consumer owes a balance of $1,868.42 for apartment number 7. On 3/8/2024, Procollect made contact with the consumer chat systems and was advised to call in for further assistance. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/14/2024. The consumer may contact Procollect @ ************** to pay the balance of $1,868.42 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Customer response
03/16/2024
I am rejecting this response because: When I talked to them, and they ask me last four of my SS# that didn't match. Then they ask me to provide a police report and copy of my driver license when I went to police department they suggested not to because it could be fraud and not to put my personal information out there. The only other thing I can do is get a copy from my employer that showing my work history for those days or how long I have been employed with them. They are not willing to send me nothing showing me proof it were me. I want to see the application I supposed to have filled out, a receipt or how I paid the deposit or something. It is not me and I am nothing going to pay for something I didn't do. I hate we can't resolve this matter so I guess if we can't I will have to get a lawyer.
Business response
03/20/2024
Procollect received the consumer's account from our client South Shore Apartments on 8/12/2022. The consumer owes a balance of $1,868.42 for apartment number 7. On 3/8/2024, Procollect made contact with the consumer chat systems and was advised to call in for further assistance. Without the needed information we can't confirm the fraud and have this a a true and valid debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/14/2024. The consumer may contact Procollect @ ************** to pay the balance of $1,868.42 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/07/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with 09 ********************* ****, I do not have a contract with PROCOLLECTINC. They did NOT provide me with the original contract with my wet signature as requested.
Customer response
03/12/2024
I have disputed this item with the credit reporting agency, and they reported you confirmed the account as valid.
In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or
other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct
any erroneous reports of this past debt as mine.
I am writing to request that you, please provide the following information:
1. Please evidence your authorization under 15 USC 1692(e) and 15 USC 1692(f) in this alleged matter.
2. What is your authorization of law for your collection of information?
3. What is your authorization of law for your collection of this alleged debt?
4. Please evidence your authorization to do business or operate in this state.
5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature.
6. Please provide a complete account history, including any charges added for collection activity.
You have thirty (30) days from receipt of this notice to respond. Failure to respond in writing, hand-signed, and promptly,
will be considered a waiver to any and all of your claims in this matter, and will entitle me to presume you placed this on
my credit report(s) in error and that this matter is permanently closed. Provide the proof, or correct the record and remove
this invalid debt from all sources to which you have reported it.
For 15 USC 1692 et seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the
validity of your claims. This Notice is an attempt to correct your records, and any information received from you will be
collected as evidence should further action be necessary. This is a request for information only and is not a statement,
election, or waiver of status.
*******************************
Business response
03/15/2024
Procollect received the consumer's account from our client ********************* on 1/10/2023. The consumer owes a balance of $4,320.35 for apartment number 1011. On 6/19/2023, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/15/2024. The consumer may contact Procollect @ ************** to pay the balance of $4,320.35 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Customer response
03/20/2024
I am rejecting this response because:
I have disputed this item with the credit reporting agency, and they reported you confirmed the account as valid.
In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or
other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct
any erroneous reports of this past debt as mine.
I am writing to request that you, please provide the following information:
1. Please evidence your authorization under 15 USC 1692(e) and 15 USC 1692(f) in this alleged matter.
2. What is your authorization of law for your collection of information?
3. What is your authorization of law for your collection of this alleged debt?
4. Please evidence your authorization to do business or operate in this state.
5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature.
6. Please provide a complete account history, including any charges added for collection activity.
You have thirty (30) days from receipt of this notice to respond. Failure to respond in writing, hand-signed, and promptly,
will be considered a waiver to any and all of your claims in this matter, and will entitle me to presume you placed this on
my credit report(s) in error and that this matter is permanently closed. Provide the proof, or correct the record and remove
this invalid debt from all sources to which you have reported it.
For 15 USC 1692 et seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the
validity of your claims. This Notice is an attempt to correct your records, and any information received from you will be
collected as evidence should further action be necessary. This is a request for information only and is not a statement,
election, or waiver of status.
*******************************
Business response
03/23/2024
Procollect received the consumer's account from our client ********************* on 1/10/2023. The consumer owes a balance of $4,320.35 for apartment number 1011. On 6/19/2023, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. We continue to confirm all information per the driver license on file and the information the consumer sent per this complaint. If they would like to further dispute this account they need to call Procollect so we can assist them with the process, if not everything we have shows this to be a true and valid. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/15/2024. The consumer may contact Procollect @ ************** to pay the balance of $4,320.35 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable with this debt with LEASE TERM INSURANCE GROUP. I do not have a contract with PROCOLLECT **** they did not provide me with the original contract as i requested.
Business response
03/14/2024
Procollect received the consumer's account from our client ************************** for ************* Apartments on 2/8/2022. The account show to be PIF as of 7/20/2022. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer can me directly if they have any further question, ******************* @ **********************. Thank You
Initial Complaint
03/05/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable to this debt with ********************* , I do not have a contract with Pro Collect. They did not provide me with the original contract requested.
Business response
03/08/2024
Procollect received the consumer's account from our client ******************************** on 06/26/2023. The consumer owes a balance of $2,909.68 for apartment number 826. Procollect has attempted contact with the consumer to inform of the debt with no resolve as of yet. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/8/2024. The consumer may contact Procollect @ ************** to pay the balance of $2,909.68 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I contacted Procollect, Inc. on 3/26/2024 in regards to a debt collection of $65.11. I requested documentation that was sent from the property management. I was read a few of the charges and was told that theyd have to reach back out to the property themselves to send me a document. I requested it be sent by email for faster delivery. I was cut off on the call a number of times and was told this is a refusal to pay. Upon calling the business back within the same day I was told my account was placed on restricted and I can only speak to ************* via email ****************************** I emailed the address that was provided and have received no further information. I sent an email with the account number provided on February 27th, 2024. I called several times since then to clarify what brings an account to be placed on restricted and none of the agents would provide any information. Account Number that I was given was *************** I have reached out to the ****************** and was told the collection company has copies of the account ledger and final account statement. I have this in writing but was told by Procollect that theyd have to reach back out to the apartment complex for the information. This leads me to believe I was never sent this document in the first place. And proper protocols compliant with state regulations were not followed.I specified via email and verbally over the phone that I would like to pay the balance and move forward. This company is horrendous and highly unprofessional.
Business response
03/13/2024
Procollect received the consumer's account from our client ****************** Apartments on 7/1/2022. The consumer owes a balance of $65.11 for apartment number 1312. On 2/27/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/13/2024. The consumer may contact Procollect @ ************** to pay the balance of $65.11 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Ridgewood Village, I do not have a contract with ProCollect **** they did not provide me with the original contract as requested. I demand this collection removed from my credit report.
Customer response
03/05/2024
I have no email history from this exchange with Ridgewood because the emails were originally sent from a School Email Address: ********************* is the email on file. ********* also experienced a change of management during this period and all contact info and staff was changed without notice.
Business response
03/07/2024
Procollect received the consumer's account from our client Ridgewood Village Apartments on 11/11/2021. The consumer owes a balance of $1,043.69 for apartment number 1002. On 7/20/2022, Procollect made contact with the consumer to inform of the debt and the call dropped. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/7/2024. The consumer may contact Procollect @ ************** to pay the balance of $1,043.69 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
Initial Complaint
03/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a victim of identity theft. I discovered it last few weeks ago upon reviewing my credit report. I found accounts that are not mine, addresses that I never resided, inquiries I never authorized and even variation of my name such as ***********************, ***************************, *******************************. I also found this account that I believe not mine:Acct name: ******************** (Original Creditor: 09 40FIFTY LOFT APARTMENTS CLS)acct no. ***************date opened 05/03/2021 balance $4,528.00 I am not liable for this debt and I do not have a contract with:Company: PRO COLLECT Address: *********************************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to *********** and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *************************************************************** and email at kwillis.*****@gmail.com.I need a response from the company.
Business response
03/18/2024
Procollect received this account from our client 40Fifty Loft Apartments on 5/3/2021. After reviewing the account and the information that the consumer has provided,Procollect concludes that although the consumer's name is similar, this account does not belong to ***************************. Procollect has updated our records and have removed all of the consumer's contact information from the account. If the consumer requires additional assistance they may contact me directly, ******************* @ **********************. Thank You.
Initial Complaint
02/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 27, 2024 the debt owe to *********** Trail Apts was paid through ProCollect. Since then they have failed to provide me with proof of payment, I keep calling and they continue to give me the runaround. I have provided them with my email address along with a secondary email for them to send the letter of proof for payment. At this point I feel they have stolen money from because it does not show on my credit history that it has been paid off nor do I have proof.
Business response
03/07/2024
Procollect received the consumer's account from our client **************************** Apartments on 10/30/2023 for apartment 5B. The consumer's account has been Paid in full and the paid in full letter was sent the consumers email address that was provided on 3/4/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @************** for any further questions they may have or contact me directly,******************** @ ************** ext 151.
Thank You
Initial Complaint
02/28/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable this debt with PROCOLLECT, I do not have a contract with ***************** APARTMENTS. They did not provide the original contract as requested.
Customer response
03/06/2024
I originally asked January 8, 2024.
Business response
03/07/2024
Procollect received the consumer's account from our client ***************** Apartments on 10/5/2023. The consumer owes a balance of $415.00 for apartment number 2305. Procollect has made attempt to reach the consumer with no success to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/7/2024. The consumer may contact Procollect @ ************** to pay the balance of $415.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

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