Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProCollect, Inc.

  12170 Abrams Rd STE 100 Dallas, TX 75243-4579

• 

  ProCollect, Inc.

  9550 Forest Ln., #420 Dallas, TX 75243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 KNOWER PROPERTY MANAGEMENT. I don't not have a a contract with PRO COLLECT, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/10/2024

  Procollect received the consumer's account from our client Knower Property Managment on 09/24/2020. The consumer owes a balance of $2,676.25 for apartment number 4. On 1/30/2021, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/10/2024.  The consumer may contact Procollect @ ************** to pay the balance of $2,676.25 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent this company a cease and desist this company has refused to adhere to the federal guide lines by ignoring my request in my attempts to resolve this matter. The company has also been found to impose as a collection agency when it is listed that this company is not legally blinded/registrated and or insured to collect in the state of ******** (**). Please have this company cease all collection activities this is my last attempt to complain outside of court.

  Business Response

  Date: 06/05/2024

  Procollect received the consumer's account from our client ********************************* on 9/22/2022. The consumer owes a balance of $7,328.33 for apartment number *****. Procollect has made several attempts with no resolve to speak to the consumer to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/5/2024. The consumer may contact Procollect @ ************** to pay the balance of $7,328.83 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get a hold of this company and they have not responded. I do not know if they are real. I have sent emails and letter and called multiple times.

  Business Response

  Date: 06/07/2024

  Procollect received the consumer's account from our client Sol At *****************; Apartments on 12/29/2021. The consumer owes a balance of $4,170.00 for apartment number c104-d2. On 4/30/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/7/2024.  The consumer may contact Procollect @ ************** to pay the balance of $4,170.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

  Customer Answer

  Date: 06/07/2024

  I am rejecting this response because: I called and emailed and mailed letters requesting a responce. Never did I receive a written response. 

  Business Response

  Date: 06/11/2024

  The BBB complaint has been responded to and was closed prior. Procollect received the consumer's account from our client Bravo/ Springfield Apartments on 1/23/2019. The consumer owes a balance of $4,304.09 for apartment number 294. On 2/28/2022, Procollect made contact with the consumer to inform of the debt and the consumer was to work a settlement solution that day and no payment. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has emailed the consumer per the email attached with this BBB complaint the move out notice that confirmed the balance owed on 4/18/2024. The consumer may contact Procollect @ ************** to pay the balance of $4,304.09 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You 

  Business Response

  Date: 06/11/2024

  Procollect received the consumer's account from our client Sol At *****************; Apartments on 12/29/2021. The consumer owes a balance of $4,170.00 for apartment number c104-d2. On 4/30/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. We have received the consumers offer and based on the balance we aren't going to be able to accept the solution. The consumer's dispute has been noted and the account has been updated, the consumer need to contact Procollect @ ************** to pay the balance of $4,170.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is in collections. I received an offer letter for deletion from credit with a 66% discount dated May, 13, 2024. Ive been trying to settle with the company since the beginning of 2024. With the employees being so rude and in a hurry to collect money without hearing what the customer has to say hasnt gotten me nor the company anywhere. I would like higher management with a bit more customer service and respect to get ahold of me so we can get this account resolved as soon as possible. I shouldnt have to feel disrespected by employees. Just because my account is in collections, dont make me less human.

  Business Response

  Date: 06/03/2024

  Procollect received the consumer's account from our client Topaz Villas Apartments on 12/21/2018. The consumer owes a balance of $2,000.12 for apartment number c064. On 2/28/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/3/2024.  The consumer may contact Procollect @ ************** to pay the balance of $2,000.12 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnJanuary 2, 2024, I sent a dispute letter to ProCollect, Inc. regarding account number **********, requesting verification of a debt they claim I owe. Prior to noticing this account on my credit report, I had no knowledge of its existence. I have no recollection of any financial obligation to them and doubt their legal authority to collect from me.Under the Texas Finance Code, the debt collector is obligated to respond to my verification request within 30 days. However, there is no evidence of their compliance with this requirement. Therefore, I kindly request the removal of this disputed and unverified account from my credit report.

  Business Response

  Date: 06/03/2024

  Procollect received the consumer's account from our client The Estara Apartments on 12/22/2022. The consumer owed a balance of $1,115.83 and paid a payment to our client of $1,029.83 that left a balance of $126.00 for apartment number ******. On Procollect has attempted contact with no resolve to speak with the consumer to inform of the balance. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/3/2024.  The consumer may contact Procollect @ ************** to pay the balance of $126.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 TOWER5040 APARTMENTS CLS. I do not have a contract with PRO COLLECT and they did not provide me with the original contract as requested.

  Customer Answer

  Date: 05/27/2024

  Email of correspondence to Procollect. Awaiting response!

  Business Response

  Date: 06/29/2024

  Procollect received the consumer's account from our client Tower5040 Apartments on 10/31/2023. The consumer owes a balance of $9,178.76 for apartment number 509-c. Procollect has attempted to make contact with the consumer to inform of the debt with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/29/2024.  The consumer may contact Procollect @ ************** to pay the balance of $9,178.76 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
  

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 Rise at Plantation apartments. I do not have a contract with Pro Collect **** they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 05/23/2024

  This debt is reflecting on my credit report from this collector which doesnt belong to me or i have no knowledge about it. I have no contract with them and they havent provide any contract or details regarding this debt. 

  Business Response

  Date: 06/03/2024

  Procollect received the consumer's account from our client Rise At Plantation  Apartments on 12/27/2021. The consumer owes a balance of $11,349.97 for apartment number 721. Procollect has attempted contact with no resolve to reach the consumer to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/3/2024. The consumer may contact Procollect @ ************** to pay the balance of $11,349.97 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called today (May 20, 2024) to settle a debt that I dont even believe I owe, but since I need to move into a new place Im willing to settle for half of the remaining debt just to be done with this company. They called me a year or two back about paying a debt. I set up a payment plan because I didnt have a place to stay and no one would give me an apartment because of the debt. I was legit homeless until someone gave me a chance; a personal owner in ****. I was confused though because I had never missed a payment with my old apartment complex in ******** and I gave them proper notice before I left the home. But because pro collect gave me no choice, being very rude at that; I set up a payment plan despite knowing I didnt owe anything, but my back was against the wall. I felt pressured to set up the payment plan and I should have stood on the fact that I didnt owe but again my back was against the wall, I was a single father and homeless. I was also pressured to give my social then and again today when I was told by my very rude customer service rep. **** it was either that or an account number which I definitely didnt know. I felt like she could have found what she needed with my name. Long story short, I offered to pay half of what was left because again I need a place to stay and since I dont believe I owe anything I felt that I could offer half just to get them off my back so I can get into a place. I really believe this company should no longer exist because they illegally obtained personal information about me through a third party without my consent, and blindsided me when they knew I was down. The offer still stands to pay half of the remaining balance but I wont pay a ***** more.

  Business Response

  Date: 05/30/2024

  Procollect received the consumer's account from our client Timbers At ******** Apartments as of 8/17/2021. The consumer owes a balance of $1401.92 for apartment number 3690f. On 5/20/2024, Procollect made contact with the consumer to inform of the debt balance after payments he made in 2021. He stopped the payments due to stolen debit card and he never completed the payment plan, the consumer has refused to pay the balance of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer needs to contact Procollect @ ************** to pay the remaining balance of $1401.92 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
  

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ProCollect regarding account number *******************.On March 18, 2024, I sent a dispute letter to ProCollect requesting verification of a debt they claimed I owed. Under the Texas Finance Code, they are required to verify the debt within 30 days. ProCollect continued collection activities without providing the necessary verification within this period.I do not believe I owe this debt and had no knowledge of it before seeing it on my credit report. ProCollect's actions have violated my rights and negatively impacted my credit.I demand that this invalidated account be removed from my credit report. I seek the BBB's assistance to resolve this matter promptly.Thank you.

  Business Response

  Date: 06/03/2024

  Procollect received the consumer's account from our client Hawke Apartments Apartments on 11/29/2023. The consumer owes a balance of $4,534.76 for apartment number 1204. Procollect has attempted contact with no resolve to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/3/2024. The consumer may contact Procollect @ ************** to pay the balance of $4,534.76 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently obtained my credit report back in April 2024 on my credit there is one item on my rental bureau report that was negative which says its managed by ProCollect, I filed a dispute and was told the data was verified which makes no sense of course its verified but doesnt mean its not fraudulent. May 14th 2024 I called ProCollect went thru 2 representatives that retrieved the account in question I was then transferred to a representative who is a supervisor on the file stating he sees something on my file which I asked him to elaborate on. He refused until I provided him the last 4 of my social which I said sir can you provide more depth of what you see before I proceed. He continually and rudely ignored me which led to an argument and he hung up later. I called back and went thru the same prompts and everything and ended up directly back with the same supervisor which he immediately says ******** identified a mistake on our end and will be removing this from your report is there anything else I can do for you I said no and thank you. Mind these calls/interactions are recorded. The following day May 15th I speak to ******************************* to see if its been updated they advise me to get a letterhead in PDF form or mailed to provide to them via Fax. I called ProCollect immediately after the call,I end up with the same supervisor whom told me the item was being removed the day before on May 14th. I provide him my name and then he proceeds to tell me he cant send me a letterhead because its my charge and I need to pay my bills. Im like ***** called for a letterhead of the removal as you stated he then starts yelling and arguing with me I need to file a police report and accompany it with my ID. Im like so you lied to me how does this make sense, if I dont call for the letterhead all I know the matter is resolved there was no further communication. This business needs to stand on principles and listen back to that call. **** poor cust.service

  Business Response

  Date: 05/23/2024

  Procollect received the consumer's account from our client Bezel Miami Worldcenter Apartments on 3/8/2022. The consumer owes a balance of $255.00 for apartment number 2403. On 5/14/2022, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt, we advised what information we will need to validate a possible fraud. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 5/23/2024.  The consumer may contact Procollect @ ************** to pay the balance of $255.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

  Customer Answer

  Date: 05/23/2024

  I am rejecting this response because:   
  

  ProCollect and ***************** failed to mention any true recap of the situation at hand and the fact *** never resided in *******,never have applied for a unit in ******* Ive always resided in the ************* metro area. ProCollect never contacted me before I have never had prior communication with this company or individual until I seen this flagged on my credit report. I contacted Experian which they allowed me to dispute and provided the information to this company ProCollect. In my first call speaking to ******* who overseas my account he got into an arguing match with me as I asked a basic question. He hung up on me and I waited 10 minutes to call back hoping to speak with a professional representative unfortunately it was him again which immediately after I stated my name he says youre correct ******************* its a mistake and will be edited correctly. Calls are recorded and documented you can hear this take place. The next day I contacted Experian to see if it was removed it wasnt and they advised me to get something on a letterhead from them so they can remove it immediately. So I reached back out to  when ProCollect to get the letterhead and then ***************** decides to flip what was stated from his end saying it will be removed 24 hours. How am I in the wrong here? Thats why they dont want to further elaborate on what truly transpired cause its all documented on their recorded line. Move this off my credit as it was agreed upon and we go our separate ways. Very unprofessional business here for example what if I did live at that property in your reply you provided an entire address of someone on a public forum. They have no decorum and etiquette at this business. 

  Business Response

  Date: 05/30/2024

   Procollect received the consumer's account from our client Bezel Miami Worldcenter Apartments on 3/8/2022. The consumer owes a balance of $255.00 for apartment number 2403. The consumer is correct he never lived there, he completed and application and it was returned insufficient funds just the balance and charges. On 5/14/2022, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt, we advised after reviewing the information we have, it confirms the debt and advised what information we will need to validate a possible fraud. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @ ************** to pay the balance of $255.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

  Customer Answer

  Date: 05/30/2024

  I am rejecting this response because:   
  

  Ive lived in ************* metro my entire life and have never attempted to live in the state of ******* nor the city of *****. ProCollect has never made any type of communication with me ever so theyre lying saying they contacted me. I contacted them after results was provided and showed their business and thats when the interaction took place and the representative confirmed youre correct ******************* its a mistake were removing it. Calls are recorded THAT REALLY HAPPENED. So to attempt to not acknowledge that part and admit to never having communication with me prior is terrible business ethics and exactly why this business has the rating and reviews they have now. REMOVE THIS OFF MY FILE AS STATED WOULD BE DONE.

  Customer Answer

  Date: 07/25/2024

  This company said they were moving the false info off my report and now when I challenged them on here BBB they want to ask about police report for identity theft that makes absolutely no sense at all. Ive attached the recording of the call.