Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProCollect, Inc.

  12170 Abrams Rd STE 100 Dallas, TX 75243-4579

• 

  ProCollect, Inc.

  9550 Forest Ln., #420 Dallas, TX 75243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Identity was used to rent an apartment in **. I have owned my home in ********** ** for 10 years. As a result, July 2023 a collection reported on my credit report from Procollect, *** for $2,975 from an apartment I found to be in ** called, ********* at ***********************. I have never lived here; this is fraud and I tried to resolve this matter with ProCollect since 08/2023 requesting "validation of debt" never sent. I also sent all correspondence certified mail for the fraudulently opened account and they did nothing about it instead they called me a liar and suggested they never received my email with Police Report information. I have spoken to several different "account managers" from ProCollect, they are extremely rude and refuse to provide validation of debt. They requested I send the Police report for a 4th time even though I already sent it, I have emailed the police information to ******************************* and ************************************************** I also certified mailed this information to: *****************************************************. ProCollect didn't even acknowledge received the Police Report info or ID Theft Affidavit until I spoke to a supervisor ************** 06/24/2024 who said, "they received the Police report information by email but they need another copy of the full police report." (page 5 copy attached). She also stated she would give me until 06/26/2024 to provide yet another police report or I had to pay in full. This is contrary to what **************** w/ ProCollect told me on 01/17/2024. I did not give permission to anyone to use my identity to obtain credit or rent a place. I have never had any collection accounts on my credit file in my 75 years of life. And now I am unable to obtain credit to support my family, due to the fraud. I have also filed an ID Theft report with the **** a complaint with TX Attorney *************** It's been a year of trying to resolve this matter but ProCollect continues to prolong and avoid me.

  Business Response

  Date: 06/28/2024

  Procollect received the account from our client ********* *************** Apartments on 5/11/2022 with a balance due of $2,975.12. On 6/24/2024,Procollect received correspondence from the consumer disputing the account due to ID Theft. The consumer's dispute was noted and the account was updated. I apologize for any inconvenience this may have caused. Procollect is currently in the process of reviewing the validity of the account with our client ******* Place Apartments. Once the investigation for the identity theft has been completed, Procollect will update the consumer directly. If the consumer has any further questions they may contact me directly, ******************* @ **********************. Thank You

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day and to whom it may concern. I am not legally responsible for this debt with 09 THE GRAMERCY APARTMENTS CLS. I also do not have a contract with PRO COLLECT, they did not provide me with the original contract stating that I have, even though I have requested it from them!!

  Business Response

  Date: 06/28/2024

  Procollect received the consumer's account from our client The Gramercy Apartments on 11/25/2020. The consumer owes a balance of $6,146.05 for apartment number 205-D. Procollect has attempted contact with the consumer to inform of the debt with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/28/2024.  The consumer may contact Procollect @ ************** to pay the balance of $6,146.05 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

  Customer Answer

  Date: 06/28/2024

  The burden of proof falls on the collection agency not *********************************. I find it concerning that PRO COLLECT is not complying with legal requests.
  I request PRO COLLECT collection agency provide proof they sent debt validation, as is my legal right. If they cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section
  623. This is my last request before I file a formal complaint with the **** and the ****

  Business Response

  Date: 07/25/2024

  Procollect received the consumer's account from our client Campus Crossing Apartments on 12/4/2023. The consumer owes a balance of $2,425.00 for apartment number 1034-c. On 4/12/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. We are trying to help with a ppa, but the consumer isn't able to work the solution. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has mailed proof of the debt to the consumer on today 4/17/2024.  The consumer may contact Procollect @ ************** to pay the balance of $2,425.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received a phone call from ProCollect advising that I had an unpaid balance due to Westwood Townhomes. Ironically, I had not lived at this for over a year and never received statement showing an unpaid/due balance. After speaking to a representative, I requested documentation be provided wither my mail or via e-mail. The representative advised they were unable to do so and I could either pay over the phone or come in person to make a payment. After confirming with Westwood Townhome that I in fact had an overdue water bill that was never invoiced to me directly because there policy is to have a collections agency have it, I paid this account in full. I was advised to give it 24 hours to receive an paid in full receipt. Not only have I not not received a paid in full receipt, this account is still showing as an unpaid balance on all 3 credit bureaus. I am requesting that this account be completely removed/deleted from all 3 bureaus as my due diligence as a consumer has been fulfilled.

  Business Response

  Date: 06/25/2024

  Procollect received the consumer's account from our client Westwood Townhomes on 9/5/2023 for apartment ******. The consumer's account has been Paid in full and the paid in full letter was sent the consumers email address that was provided on 6/3/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @************** for any further questions they may have or contact me directly,******************** @ ************** ext 151. Thank You
  

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2024, ProCollect, Inc. received my dispute letters requesting verification of the debt they are reporting to the credit bureaus using account number ***************. I did not recall having any obligation to any creditor in the amount they claim I owe. As of today, I have not received a reply to my request for verification of the account the debt ************************ is reporting to the bureaus. In essence, the debt collector violated 392.301(a)(3) of the Texas Finance Code when they continued collection activity on an account they failed to validate after they were notified in writing within the specified 30 days. I am respectfully requesting the prompt removal of the account from my credit report. I am making every effort to resolve this matter without presenting my case before a courtroom jury in my community. I look forward to their cooperation in this matter.

  Business Response

  Date: 06/21/2024

  Procollect received the consumer's account from our client East Texas Rent Homes Apartments on 09/18/2023. The consumer owes a balance of $5,752.57 for apartment number 803-A. Procollect has several attempts to reach the consumer to inform of the debt with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/21/2024.  The consumer may contact Procollect @ ************** to pay the balance of $5,752.57 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed a contract with this company, however I tried to settle with them, and they refused. I then tried to make payments ($112) and they sent my money back. I am a single mother of two young children under three trying to take care of my obligations, but I am being talked to disrespectfully and told oh well if you don't have $5000 in full the account will remain on your credit.

  Business Response

  Date: 06/14/2024

  Pro Collect received the consumer's account from our client ****************** Apartments on 10/14/2022. The consumer owes a balance of $5057.01. Pro Collect does not accept partial payments.  All attempts to make partial payments online would be returned. Due to the age of the debt, we are unable to offer a monthly payment plan.  Balance in full is due and payable in one payment. I apologize for any inconvenience this may have caused. The consumer may contact Pro Collect @ ************** to pay the balance in full over the phone with a credit or debit card. If the consumer has any further questions they may contact me directly, ***************** @ ************** ext 157. Thank You

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/2020, ***** was on the rise I decided not to re-sign my lease and pay month to month prior to that my money order for my rent came up missing and was cashed and they had to investigate this matter and come to find out one of the staff stole it. A few months later the apartment behind us caught fire and our walls had fire damage and it took them a while to handle this situation I had to reach out to ********* for assistance due to the lack of apartment complex not wanting to take care of this. They finally sent maintenance and they painted over the damage. I was really fed up at this point. I informed the new manager that I would pay month to month so I didn't sign a lease again but I had to give them a notice before vacating. ***** was unexpected my hours was cut and I couldnt work much and so I put notice in. The manager at the time tried to make me apply for assistance and it was not much funding available so I didnt want to risk getting behind on rent.Therefore I payed a month advance and notified the manager I would be leaving. The month I payed I didnt even stay in apartment I cleaned up and it was ready for next tenant and they move someone in quickly. I got a bill years later on my credit that was wrong and they refuse to handle this matter professionally. They have been such a headache and unfair and I even called the apartment complex 2022 and the lady was so rude to me and threaten me and was very unprofessional. I just want them to finally remove this from my credit this was all due to natural disaster of covid and Im sure millions of people had the same problem with loosing work and unable to live at least I did what I thought was right and paid and gave notice to vacate. They got a free payment and move someone in that apartment and place these charges on me without me knowing 2 yrs later.

  Business Response

  Date: 06/29/2024

  Procollect received the consumer's account from our client The ******* Apartments on 6/3/2021. The consumer owes a balance of $1,910.98 for apartment number 2121. On 6/7/2021, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/29/2021.  The consumer may contact Procollect @ ************** to pay the balance of $1,910.98 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never sent me any written documentation about the debt. After submitting a dispute with the credit agency, I received an email from *******************. I told her I would call Monday 6/10/24 to pay but when I called, I was told that ********** was my account rep and he was the only one that could view my account. The only way to contact '**********' is by email. I emailed him and he asked me for my account # before he could help me but I do not have that. He told me to call for assistance but when I called, I was again told that I could only talk to '**********' and the only way to reach him was through email. I did a chat on their website and was also told that i could only talk to 'Fox'. The reps are able to find my account with just my name and phone number so I am not sure why 'Fox' cannot. They have me running in circles with no options to resolve this. They are very rude and condescending. They refuse to take payment. They just want to keep it on your credit for as long as possible to hurt your credit. This company is a fraud and should be shut down. Since they refuse to take payment, they should remove this debt all together.

  Business Response

  Date: 06/11/2024

  Procollect received the consumer's account from our client Scotch Creek Apartments on 3/14/2023. The account shows to be PIF as of 6/10/2024. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer can contact me directly if they have any further questions, ******************* @ **********************. Thank You 
  

  Business Response

  Date: 10/10/2024

  Procollect received the consumer's account from our client ************
  Apartments on 3/14/2023. The account shows to be PIF as of 6/10/2024.
  The consumer's dispute has been noted and the account has been updated. I
  apologize for any inconvenience this may have caused. The consumer can
  contact me directly if they have any further questions, Mr ******** @
  **********************. Thank You

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  : This debt collector engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. They furnished this account that we didnt agree upon and I didnt sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so, they didnt follow the proper 5 step validation procedure which make this unfair practices. According to the *****, Im entitled to ***** dollars per violation and clearly they violated my rights.

  Business Response

  Date: 06/11/2024

  Procollect received the consumer's account from our client ************ Apartments on 9/20/2022. The consumer owes a balance of $5,573.62 for apartment number 522. On 10/4/2022, Procollect made contact with the co-consumer to inform of the debt and at that time the co-consumer refused to pay the debt. We have also attempted to reach the ************* with no resolve to advise of the debt. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/11/2024. The consumer may contact Procollect @ ************** to pay the balance of $5,573.62 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROCOLLECT, *** ************************************************************************** ACCOUNT# ****************** U.S. Code ***** - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between *************************** notarized and sworn under penalty and perjury for PROCOLLECT, *** ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address.I have uploaded a copy of my ID showing my mailing address.

  Business Response

  Date: 06/10/2024

  Pro Collect received the consumer's account from our client ************************** on 6/7/2024. The consumer's account has been Paid in Full. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Please have the consumer contact Pro Collect directly at Pro Collect @************** for any further questions they may have or contact me directly, ***************** @ ************** ext 157. Thank you.

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31 2024, I was made aware of an issue with my credit report regarding an issue I am currently dealing with. In order to get access to this report I had to pay a $1 fee and nearly a week later I was charged again for a credit monitoring service. I never signed up for this service and the company FRAUDULENTLY charged my card. There was no mention of this service when I spoke to the representative on May 31 and I believe it is unethical to run charges on accounts they have no legitimate right to access.

  Business Response

  Date: 06/11/2024

  Procollect received the consumer's account from our client Barracks Townhomes Apartments on 3/6/2023. The consumer owes a balance of $230.10 for apartment number B. On 5/30/2024, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. We are not aware of any charges as part of searches the consumer may have done. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 6/11/2024.  The consumer may contact Procollect @ ************** to pay the balance of $230.10 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, ******************* @ ************** ext 151. Thank You