Complaints

This profile includes complaints for Hosting.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Hosting.com

  2901 Via Fortuna Ste 175 Austin, TX 78746

• 

  Hosting.com

  501 South Fourth Street, Suite 300 Louisville, KY 40202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Hosting.com In 2025, I purchased the domain REMOVEDthrough REMOVED. After deciding to discontinue my website project, I logged into my account and disabled auto-renew because I did not want the domain to renew.After Hosting.com acquired A2 Hosting, I received renewal reminder emails stating "Auto Renew Enabled: N." I understood "N" to mean "No," confirming that auto-renew was disabled, consistent with the change I had previously made.Despite this, Hosting.com renewed the domain and charged me for another year. When I contacted customer support, I was told auto-renew had been enabled and that no refund would be issued. This directly contradicts the renewal emails they sent REMOVEDbelieve this is a deceptive business practice because customers should be able to rely on the renewal status shown in the company's own emails. I requested that Hosting.com review the account history and explain the discrepancy, but my refund request was denied.Desired Resolution: A full refund of the domain renewal charge and cancellation of the renewal.

  Customer Answer

  Date: 08/05/2026

  Summary of Domain Renewal Dispute REMOVED
  I am seeking legal advice regarding what I believe was an unauthorized renewal of my domain name, REMOVED, and I would like to provide the following summary for your records.
  
  
  Last year, I purchased the domain name REMOVEDthrough REMOVEDfor a website project I was developing. Approximately one month later, I decided to discontinue the project because I no longer intended to pursue it. Since I no longer needed the domain, I logged into my A2 Hosting account and went to the domain management section.
  
  
  At that time, I disabled automatic renewal for REMOVED. The only domain I intentionally left with automatic renewal enabled was REMOVED, because that was the only domain I wanted to continue renewing. I am certain that I disabled automatic renewal for REMOVEDbecause I had no reason to continue paying for a domain associated with an abandoned project.
  
  
  Sometime after I made these changes, A2 Hosting was acquired by Hosting.com, and customer accounts were migrated to the new platform.
  
  
  On August 2, 2026, I received the following email from Hosting.com:
  
  
  Dear Customer,
  
  
  Your domain name(s) will expire in 5 days. Act now to avoid any disruption to email or website services and avoid losing your chosen name(s).
  
  
  The domain name(s) due for renewal are:
  
  
  Domain Name: REMOVED
  Expiry Date: 08-07-2026
  Days Until Expiry: 4
  Autorenew Enabled: N
  
  
  IMPORTANT
  
  
  If the domain name(s) are not renewed during the next 5 days, the domain will no longer work. This will affect all email and websites that use the domain as they will no longer be available.
  
  
  To avoid disruption to your service, PLEASE RENEW AS SOON AS POSSIBLE.
  
  
  The most important part of this email is the line that states "Autorenew Enabled: N." Under the heading "Autorenew Enabled," the value shown is "N," which any reasonable customer would interpret as meaning No. This was completely consistent with my understanding because I knew I had previously disabled automatic renewal for this domain.
  
  
  The remainder of the email reinforces that interpretation. It warns that my domain would expire if it was not renewed and encourages me to renew it in order to avoid losing service. Nothing in the email suggests that Hosting.com intended to renew the domain automatically or charge my payment method. Based on the email and my prior account settings, I reasonably believed the domain would simply expire if I took no action.
  
  
  Despite this, I was subsequently charged $32.38 for a one-year renewal of REMOVED. I believe this renewal was unauthorized because I had disabled automatic renewal and had no intention of renewing the domain. I also believe the renewal fee was excessive, and it was one of the reasons I stopped using A2 Hosting and moved my services to other hosting providers.
  
  
  When I contacted Hosting.com to dispute the charge, I was given explanations that I believe are inconsistent with both the email I received and the facts surrounding my account.
  
  
  First, I was told that the REMOVEDlisted under "Autorenew Enabled" did not actually mean automatic renewal was disabled. I strongly disagree with that explanation. The email specifically labels the column "Autorenew Enabled," and the value displayed is "N." A reasonable customer would naturally interpret that to mean No, indicating that automatic renewal was disabled.
  
  
  Second, I was told that if automatic renewal had truly been disabled, I would not have received the reminder email at all. I also disagree with this explanation because the email itself contradicts that claim. The purpose of the email is to notify customers that their domain is approaching expiration and to encourage them to renew it manually to avoid losing service. In fact, the email specifically states "Autorenew Enabled: N," reinforcing that automatic renewal was not enabled. If Hosting.com's position is that customers with disabled automatic renewal never receive these notices, then the email they sent to me directly contradicts that position.
  
  
  Another concern is that A2 Hosting had transitioned to Hosting.com before this incident occurred. While I cannot state with certainty what occurred during that migration, I believe it is possible that account settings or renewal preferences may have been altered during the conversion process. If legal discovery becomes necessary, I would seek records showing whether my account settingsincluding automatic renewal preferenceswere changed at any point during or after the migration from A2 Hosting to Hosting.com.
  
  
  Adding to my concerns, I am currently unable to log into what was my original A2 Hosting account because my account appears to have been migrated into a different Hosting.com account. This has prevented me from independently verifying my previous settings and further raises questions about whether the migration process preserved customer account information accurately.
  
  
  I am currently pursuing a complaint through the Better Business Bureau in an effort to resolve this matter. If Hosting.com does not resolve my claim satisfactorily, I am prepared to file an action in small claims court.
  
  
  My goal is not only to recover the unauthorized charge but also to determine exactly what occurred with my account. I firmly believe I disabled automatic renewal for REMOVED, and the email I received clearly states "Autorenew Enabled: N," which confirmed my understanding that the domain would expire unless I chose to renew it manually. Instead, the domain was renewed automatically, and I was charged without my authorization.
  
  
  If it is ultimately determined that account settings were altered during the migration from A2 Hosting to Hosting.com, it is possible that other customers experienced the same issue. Through legal proceedings, I would seek documentation showing the history of my account's renewal settings, any changes made to those settings, and any migration records that explain how automatic renewal became enabled despite my prior actions.
  
  
  To the best of my knowledge and recollection, I disabled automatic renewal for REMOVED, never intended to renew the domain, reasonably relied on the information contained in the August 2, 2026 email, and believe the subsequent automatic renewal and charge were improper.
  
  
  
  
  
  
  Thank you,
  
  
  REMOVED
  

  
  

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a complaint against A2 Hosting regarding their misleading refund policy and poor business practices.On june the 27th, I purchased a dedicated server for approximately $6,000 USD from A2 Hosting. Their website clearly stated a 30-day money-back guarantee. However, when I requested a cancellation and refund well within that period, the company refused to honor their own policy, providing excuses that had no legal or contractual basis.This forced me into a four-month-long dispute process with my bank and REMOVEDto recover the funds a process that caused unnecessary stress, time loss, and financial inconvenience, all due to the companys misrepresentation and lack of transparency during checkout.Although I eventually received a refund through my bank, A2 Hostings behavior constitutes deceptive business conduct and a breach of consumer trust. I am therefore requesting a 15% compensation ($900 USD) to cover the time and expenses caused by their unjustified refusal to issue a prompt refund.Sincerely,

• Initial Complaint

  Date:07/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were loyal customers of REMOVEDfor many years with minimal issues. Their service was reliable and consistentuntil Hosting.com took over.Since that transition, our clients websites have suffered repeated, prolonged outages, severely damaging our business and reputation. We prepaid for multiple years under A2Hostings high standards, yet Hosting.com refuses to issue a refund despite delivering subpar, unreliable service that has directly resulted in lost revenue and client departures.Their support team offers little more than vague excuses and canned responses, showing zero accountability or urgency to resolve the ongoing issues. If you're considering Hosting.com for your business, think again. This isnt just a case of poor serviceits a case of being completely disregarded as a customer after trusting them with mission-critical infrastructure.Our experience has been costly and frustrating, and we strongly urge others to steer clear of Hosting.com before your business suffers the same fate.

  Business Response

  Date: 08/07/2025

  Hi REMOVED,
  Thank you for reaching out and sharing the clients concerns. We have carefully reviewed the clients open support ticket and the history of communication regarding this matter.
  
  We understand that this recent experience did not meet your expectations, and we acknowledge the frustration it has caused. Our intention from the start has been to work with you toward a resolution, and we have explored multiple paths to address your needs.

   

  To date, we have:
  - Worked with you directly through the support ticket to better understand the challenges you are facing.

  -Offered several resolution options, including a partial refund, additional time on your current contract, moving your services

  - We have also explored the option of applying a pro-rata credit toward a new, more robust service with greater control over your hosting environment. This upgrade option was structured so that no upfront payment would be required, as the credit from your existing plan would be applied in full.
  

   

  We believe these options demonstrate our commitment to acting fairly and reasonably, ensuring that you had practical choices to help restore service stability and confidence.
  We are also committed to continuously improving the technology we use to deliver services and aim to keep all clients up to date via our public status page, so that you always have access to timely and accurate service information.
  While we regret that this experience fell short of your expectations, we want to reassure you that our team remains available should you wish to proceed with any of the solutions offered. We are committed to making the transition as smooth as possible and to helping you get the best from your hosting services.
  
  Thank you again for bringing your concerns to our attention,  we genuinely appreciate your feedback and the opportunity to work toward a positive outcome.
  Kind regards,
  
  REMOVED
  Customer Advocacy 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over my domain hosting from A2 Hosting and it has been over 2 weeks that I have been asking to be able to access my domain name servers so that I can make adjustments. They keep telling me they can make changes while they are transferring and that it will only be a few more hours until it is done. This is going on 10 days now. When i make changes to my sever settings, I need to have access. If something isn't right or I need to change it quickly, I can. If I go through support it can take them hours. This is NOT the service that I paid for. All of my previous invoices for A2 Hosting were deleted, so I have to go see how much I pay per year in my email. I think about $120? Regardless, I can't get to any of the controls. My website name servers, my ability to connect to REMOVED, my ability to verify that I own the domain are all unavailable to me. I want that back right now!

  Business Response

  Date: 06/18/2025

  It was our goal with the change to hosting.com to keep our clients as up to date as possible with our status page available at: REMOVED
  Because of the change, there were some slight changes to how some clients manage their DNS when they are not already connected to a hosting service. 
  We are always here to support and make updates to DNS records on behalf of our clients if they are not able to. 
  For more urgent updates, clients can call or live-chat with us but for less urgent updates, can raise a support ticket from within their portal. 
  With the new experience, clients are able to add DNS records even easier. 
  As part of the previous support ticket, we offered alternative services as we know how important it is for you to manage your DNS quickly and easily. 
  
  If there are any followup questions, we would be more than happy to answer them. 
  I have checked and there are not outstanding support inquiries with REMOVEDB and the domains have been transferred away to a different provider.