Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Web Hosting

Hosting.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

This profile includes complaints for Hosting.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hosting.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Headquarters Location

      Hosting.com

      2901 Via Fortuna Ste 175 Austin, TX 78746

    • Hosting.com

      501 South Fourth Street, Suite 300 Louisville, KY 40202

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am filing a complaint against A2 Hosting regarding their misleading refund policy and poor business practices.On june the 27th, I purchased a dedicated server for approximately $6,000 USD from A2 Hosting. Their website clearly stated a 30-day money-back guarantee. However, when I requested a cancellation and refund well within that period, the company refused to honor their own policy, providing excuses that had no legal or contractual basis.This forced me into a four-month-long dispute process with my bank and REMOVEDto recover the funds a process that caused unnecessary stress, time loss, and financial inconvenience, all due to the companys misrepresentation and lack of transparency during checkout.Although I eventually received a refund through my bank, A2 Hostings behavior constitutes deceptive business conduct and a breach of consumer trust. I am therefore requesting a 15% compensation ($900 USD) to cover the time and expenses caused by their unjustified refusal to issue a prompt refund.Sincerely,

    • Initial Complaint

      Date:07/30/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were loyal customers of REMOVEDfor many years with minimal issues. Their service was reliable and consistentuntil Hosting.com took over.Since that transition, our clients websites have suffered repeated, prolonged outages, severely damaging our business and reputation. We prepaid for multiple years under A2Hostings high standards, yet Hosting.com refuses to issue a refund despite delivering subpar, unreliable service that has directly resulted in lost revenue and client departures.Their support team offers little more than vague excuses and canned responses, showing zero accountability or urgency to resolve the ongoing issues. If you're considering Hosting.com for your business, think again. This isnt just a case of poor serviceits a case of being completely disregarded as a customer after trusting them with mission-critical infrastructure.Our experience has been costly and frustrating, and we strongly urge others to steer clear of Hosting.com before your business suffers the same fate.

      Business Response

      Date: 08/07/2025

      Hi REMOVED,
      Thank you for reaching out and sharing the clients concerns. We have carefully reviewed the clients open support ticket and the history of communication regarding this matter.

      We understand that this recent experience did not meet your expectations, and we acknowledge the frustration it has caused. Our intention from the start has been to work with you toward a resolution, and we have explored multiple paths to address your needs.

       

      To date, we have:
      - Worked with you directly through the support ticket to better understand the challenges you are facing.

      -Offered several resolution options, including a partial refund, additional time on your current contract, moving your services

      - We have also explored the option of applying a pro-rata credit toward a new, more robust service with greater control over your hosting environment. This upgrade option was structured so that no upfront payment would be required, as the credit from your existing plan would be applied in full.

       

      We believe these options demonstrate our commitment to acting fairly and reasonably, ensuring that you had practical choices to help restore service stability and confidence.
      We are also committed to continuously improving the technology we use to deliver services and aim to keep all clients up to date via our public status page, so that you always have access to timely and accurate service information.
      While we regret that this experience fell short of your expectations, we want to reassure you that our team remains available should you wish to proceed with any of the solutions offered. We are committed to making the transition as smooth as possible and to helping you get the best from your hosting services.

      Thank you again for bringing your concerns to our attention,  we genuinely appreciate your feedback and the opportunity to work toward a positive outcome.
      Kind regards,

      REMOVED
      Customer Advocacy 

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took over my domain hosting from A2 Hosting and it has been over 2 weeks that I have been asking to be able to access my domain name servers so that I can make adjustments. They keep telling me they can make changes while they are transferring and that it will only be a few more hours until it is done. This is going on 10 days now. When i make changes to my sever settings, I need to have access. If something isn't right or I need to change it quickly, I can. If I go through support it can take them hours. This is NOT the service that I paid for. All of my previous invoices for A2 Hosting were deleted, so I have to go see how much I pay per year in my email. I think about $120? Regardless, I can't get to any of the controls. My website name servers, my ability to connect to REMOVED, my ability to verify that I own the domain are all unavailable to me. I want that back right now!

      Business Response

      Date: 06/18/2025

      It was our goal with the change to hosting.com to keep our clients as up to date as possible with our status page available at: REMOVED
      Because of the change, there were some slight changes to how some clients manage their DNS when they are not already connected to a hosting service. 
      We are always here to support and make updates to DNS records on behalf of our clients if they are not able to. 
      For more urgent updates, clients can call or live-chat with us but for less urgent updates, can raise a support ticket from within their portal. 
      With the new experience, clients are able to add DNS records even easier. 
      As part of the previous support ticket, we offered alternative services as we know how important it is for you to manage your DNS quickly and easily. 

      If there are any followup questions, we would be more than happy to answer them. 
      I have checked and there are not outstanding support inquiries with REMOVEDB and the domains have been transferred away to a different provider. 

    Hosting.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.