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          Find a Location

          U.S. Direct Express has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileU.S. Direct Express

            U.S. Government
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            Better Business Bureau (BBB) is unable to process complaints against Direct Express as it is a government program of the U.S. Treasury - Bureau of Fiscal Service.  BBB encourages consumers with payment issues to contact U.S. Treasury Electronic Payment Solution Center by email at [email protected].  For all other issues, BBB encourages consumers to contact Direct Express Complaint Line directly at 313-222-3435.  BBB will keep a copy of existing complaints on file for internal record keeping, but the complaints will not be reported on the BBB Business Profile for Direct Express.

            Contact Information

            9601 Amberglen Blvd Ste 200

            Austin, TX 78729-1106

            Visit Website
            (800) 333-1795

            Customer Reviews

            1.14/5

            Average of 273 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            U.S. Direct Express has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              9601 Amberglen Blvd Ste 200, Austin, TX 78729-1106
              BBB File Opened:
              7/24/2008
              Years in Business:
              16
              Business Started:
              1/28/2008
              Alternate Business Name
              • Direct Express
              • Direct Express Payment Processing Center
              Business Management
              • Ms. Susan Rutledge-Reeves, Vice President – Corporate Quality Process
              Contact Information

              Principal

              • Ms. Susan Rutledge-Reeves, Vice President – Corporate Quality Process

              Customer Contact

              • Ms. Susan Rutledge-Reeves, Vice President – Corporate Quality Process
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              273 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Antonia W

              04/10/2024

              THIS IS REALLY INSANE. I HAVE READ THE REVIEWS AND OTHERS ARE HAVING THE SAME EXACT PROBLEMS. WHAT THE **** IS GOING ON WITH THIS COMPANY, THIS IS ABSOLUTELY INSANE. PEOPLE HAVE BILLS TO PAY. I AM INDEED BEYOND ****** BECAUSE HERE IT IS THE 10TH OF APRIL 2024, AND I HAVE YET TO RECEIVE ANY TYPE OF HELP TOWARDS MY ACCOUNT. ******************** EMPLOYEES HAVE GIVEN ME NOTHING BUT THE RUN AROUND. THEY DON'T GIVE A DAM CAUSE THEY BILLS PAID. HERE ME AND OTHER PEOPLE AS I READ, IS HAVING NOTHING BUT PROBLEMS TO GET OUR OWN MONEY. I HAVE CONTACTED NEWS STATION AND HOPEFULLY THEY WILL START INVESTIGATING OF WHAT THE **** GOING ON. YEAH ****** EXCUSE MY LANGUAGE BUT THIS MAKES ME IRATE AND MY BLOOD PRESSURE TO THE **** THIS IS NERVE WRECKING WHEN U HAVE BILLS TO BE PAID AND ESPECIALLY RENT THAT HAS TO BE PAID!!!!

              U.S. Direct Express Response

              04/12/2024

              I have forwarded your concerns to Government Electronic *************** for Direct Express to review and reach out to you to assist in resolving your concerns.
              Read 272 More Customer Reviews

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              BBB serving the Heart of Texas

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