Business ProfileforU.S. Direct Express

On January 3 I contacted Direct Express to obtain my balance it was zeroed out. I reached out to a representative to find out what had happened. 2 charges were made that I neither made nor authorized. The card was cancelled and a new one issued. The Representative stated he was going to send ****** to fill out and return in 10 days. Never got them. Received new card and within in a week that card was compromised. The new card issued was being seito California. I don't know anyone in **********. Another card was issued and provisional credit was given that I was not informed of. On April 3 I contacted Direct Express to obtain my balance and it was zeroed out. Apparently they informed by the merchant that I purchased a $1100 piece of jewelry at an old address that I had not lived at in a year. I immediately contacted local law enforcement and filed a report on the initial January 3. I spoke to several representatives again being totally dismissed. I got the merchant information but there was no phone number just a website. I googled the merchant nothing came up it didn't exist. I googled the address only to discover the address on file was used to commit FRAUD. The address was also under investigation by the *********************************. I file a report with them and 2 reports with the **** Direct Express is very hostile towards it's cardholders who are victims of internet crimes they are dismissive. This is not the first time my card has been compromised with Direct Express since being a cardholder. They have no interest in protecting their members, absolutely no security protocols in place or refuse to do so. I suggest people close their accounts with Direct Express and move their money to a ***************** institution.

I have forwarded your concerns to Government Electronic *************** for Direct Express to review and reach out to you to assist in resolving your concerns.