Business Profile

Exercise Programs

Camp Gladiator, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Camp Gladiator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

30 complaints in the last 3 years.
2 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am following up on my previous complaint regarding Camp Gladiator, as I have not yet received a REMOVEDthe time of my original request, I explained that I had contacted Camp Gladiator by phone to cancel my membership and was assured that my account would be canceled. However, this was not done, and I continued to be charged, which ultimately led to my account being sent to collections.I am requesting that Camp Gladiator review their call records, as this cancellation was handled over the phone and should be documented on their end. I do not have access to those records, but they should be able to verify that I made a cancellation request.Given these circumstances, I am asking for a fair resolution, including removal of this account from collections and correction of any negative credit reporting associated with this matter.Additionally, I would appreciate a prompt response, as I have not yet received any communication regarding my initial complaint.Thank you for your time and attention to this matter.
Business Response
Date: 03/26/2026
Hello,
We did respond to the previous complaint. With the following
"We have proof of 1 phone call that we left you a voicemail letting you know that your account was in a pre-collections status. That call cannot be uploaded via the BBB. We also have proof that you have time remaining in your contract therefor you were not eligible to cancel anyhow. If for some reason you were cancelled even with time remaining in your contract, you would have a cancel confirmation email sent to the email on file. Which we do not show we sent but since you are stating you canceled, you would have received that. The account will remain in collections unless you can provide the cancel confirmation email. However, we have no such record on our end. "

Customer Answer
Date: 03/26/2026
Complaint: 24682666

I am rejecting this response because:

In May 2023, I contacted your company to cancel my membership and was explicitly told by your representative that my account was cancelled. At no point was I informed that I did not qualify for cancellation or that additional time remained on my contract. I also never received any cancellation email you are now claiming should have been sent.

Your position directly contradicts what I was told on the recorded call. I request that you review this recording immediately, as it will confirm that I was informed my membership was cancelled.

I will not accept responsibility for charges incurred after I was told my account was closed. This balance is the result of your companys misrepresentation, not any failure on my part.

I am demanding the following:

Immediate removal of the $910 account from collections
Deletion of any negative credit reporting associated with this account
Written confirmation that my balance is $0

Regards,
REMOVED
Business Response
Date: 03/31/2026
Hello,
We understand it can be frustrating when you are not getting the outcome you want. Here is what we have...
"We have proof of 1 phone call that we left you a voicemail letting you know that your account was in a pre-collections status. That call cannot be uploaded via the BBB. We also have proof that you have time remaining in your contract therefor you were not eligible to cancel anyhow. If for some reason you were cancelled even with time remaining in your contract, you would have a cancel confirmation email sent to the email on file. Which we do not show we sent but since you are stating you canceled, you would have received that. The account will remain in collections unless you can provide the cancel confirmation email. However, we have no such record on our end. "
Initial Complaint
Date:03/03/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally file a complaint regarding two collection accounts that have been reported on my credit without proper notification or documentation.The account is from Camp Gladiator in the amount of $910. I contacted Camp Gladiator to cancel my membership and was reassured by a representative that my membership had been successfully cancelled. However, it appears my account was never actually cancelled, and I continued to be charged without my knowledge. I was never informed that this account was sent to collections, nor did I receive any written notice regarding a balance owed.I am requesting a full investigation into the account. I would like verification of the alleged debts, including copies of any contracts, billing statements, cancellation records, and proof that proper notice was provided before this account was reported to the credit bureaus.This collections has negatively impacted my credit, and I am seeking resolution and removal if the accounts cannot be properly validated.Thank you for your time and assistance in this matter. I look forward to your response.
Business Response
Date: 03/04/2026
REMOVED,
Thank you for bringing your concerns to our attention. We understand how frustrating billing matters can be, and we appreciate the opportunity to clarify the situation.
Our records indicate that at the time your account was referred to collections, there were 14 months remaining on your membership agreement with Camp Gladiator. Based on the terms of the membership, the agreement was not yet eligible for cancellation, which is why the account continued to be billed and was ultimately forwarded to collections after non-payment.
If you feel this is an error, you would have received a cancellation confirmation email from Camp Gladiator at the time the cancel was processed. We kindly ask that you provide a copy of that confirmation email so we can review the details and evaluate the matter further. We are more than willing to investigate if documentation is available.
Our goal is always to ensure fairness and clarity for our members, and we are happy to work with you to review any additional information you can provide.
We look forward to your response.

CG Member Support Team
Customer Answer
Date: 03/04/2026
Complaint: 24593251

I am rejecting this response because:
I do not have any access to my previous account and unfortunately I was told the account was cancelled over the phone in May 2024 by one of your customer representatives. I believe if we can go through the recorded calls we can find where I was advised it was cancelled and was not told over a cancellation email nor a time period to terminate membership.

Regards,

REMOVED
Business Response
Date: 03/05/2026
We have proof of 1 phone call that we left you a voicemail letting you know that your account was in a pre-collections status. That call cannot be uploaded via the BBB. We also have proof that you have time remaining in your contract therefor you were not eligible to cancel anyhow. If for some reason you were cancelled even with time remaining in your contract, you would have a cancel confirmation email sent to the email on file. Which we do not show we sent but since you are stating you canceled, you would have received that. The account will remain in collections unless you can provide the cancel confirmation email. However, we have no such record on our end.
Customer Answer
Date: 03/05/2026
Complaint: 24593251

I am rejecting this response because:

I do not have any information or access to the previous account or a call regarding my membership being sent to collections. If you have recorded calls Im requesting to go through and collect the call where your representative told me he had cancelled my account with miss information.
I was not advised over a cancellation period and or cancellation confirmation.
Regards,

REMOVED
Initial Complaint
Date:09/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was a service presented at an event in REMOVEDTX that indicated they provided a personal trainer. 1) there is no individual trainer, it is a class outdoors with many other people and not a good place for someone with an injury and health issues that needs an individual trainer 2) i tried to cancel immediately after i determined this was not at all what I was asking for and was told no. I reached out to them many times asking for a way to end this and they said no. The advert at the event in REMOVEDindicated there would be a personal trainer. I spoke to the representative REMOVEDat the event and was led to believe this was something very different than what it is.
Business Response
Date: 09/18/2025
Good Afternoon,
Thank you for bringing this concern to our attention. We do provide a personal coach and trainer. Our Website where you register explains upon sign up what you are getting with this membership and before accepting terms and conditions at check out. I have attached the terms where you clicked to sign the agreed terms and contract for a 2 year agreement. That stated, we certainly want you to be connected with the trainer that best supports your needs. We do have many online options and if you would like to swap your membership to online only for the remaining time of your contract and switch trainers you can do that. This would also reduce your monthly rate. A live member support representative will be happy to assist you with that if you would like to visit our chat to change trainers and or swap to online only. Thank you for being a valued CG Member and we encourage you to visit us at chat to address your membership questions. Thank you.
Initial Complaint
Date:09/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in their services in 2020. I am no longer interested in the services as I do not use them. The original contract I signed was 12 month commitment going month to month which ended in 2021. I was unknowingly forced into a new contract in 2023, without any communication, back into a 12 month contract. I want the contract to end. They do not answer chats, phone calls or any communications to at least discuss the issue.
Business Response
Date: 09/18/2025
Upon investigating your concern we can see that you chatted in with a representative this week and cancelled your membership per your request. I see the screenshot you are sharing and all this is stating is that you are active until your cancel date is in effect which is 9/24/25 per the cancel confirmation email we sent you. Please see that attached document for your reference. We kindly asked that you update your complain as resolved as this action was taken at the time you contacted us via chat. Thank you for your time spent at camp gladiator and we wish you well moving forward.
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been tryng to cancel my membership with no success. I have contacted my trainer but her phone number is no longer in service and she does not answer my texts via the app. I have reached out multiple times via the website chat bot with no response and I have called/left voicemail using the company's phone number with no response. How do I cancel my membership if no one will respond or help me??
Business Response
Date: 09/15/2025
Thank you for reaching out. We responded to your request through our chat bot on 9/8/25 and solved your request. Please see the attached screenshot. We would appreciate it if you would update your complaint to resolved since this was addressed already through the proper communication channel. Thank you
Customer Answer
Date: 09/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:08/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I became a member of CG in 2021 (9/1/21) & my designated trainer was wonderful & I actually knew her because we had played college female soccer in the past, hence why I decided to join her virtual classes and support her fitness journey. It was end of REMOVEDtimes & virtual workouts were the best way to workout in w/o having any contact w/ anyone. I was an avid athlete w/ the program until late 2023 I began experiencing health issues. At the time, I didn't want to quit the program & kept my trainer informed w/ REMOVEDof what I was dealing REMOVEDadvised I could "pause" for a couple of weeks the program so then I wouldn't loose my membership. So I did choose that option at the time without knowing or understanding the terms in regards to cancellation policy. On 2/21/2024, I ended up having major surgery & a few complications that disabled me from continuing to perform any classes with CG. I spoke with my REMOVEDadvised to go through the company page and email & provide documentation to justify cancellation. I did that at least 3 times and got nowhere with the chatbots & when I called the customer service hotline, I was told I could only pause my acct. until my documents were reviewed. No one ever called me back, my trainer couldn't help and eventually I just stopped trying to cancel my account. Now I got a notification that CG reported a collection to my credit report for an amount of $495 on 4/29/25. I pray and hope that this complaint gets seen so noone else goes through what was suppose to be a great motivational experience to cREMOVEDand then after being loyal for years & trying to comply to their process to handle getting out of a membership that they make so easy to get but impossible to get out and noone to talk to for help and then get hit w/ surprise derogatory REMOVEDon your credit report. I will be pursuing a dispute on my credit report also. Do NOT sign up with this company.
Business Response
Date: 08/25/2025
We understand that financial situations can sometimes be challenging, and we want to acknowledge the efforts we made to work with you. In September 2023, we placed a freeze on your account as a courtesy and explained the terms of that freeze at that time. As a member, you also agreed to our Terms and Conditions, which can always be reviewed on our website at REMOVED
Despite several attempts to connect and resolve the balance after the freeze period, we did not hear back from you. As a result, your account has now been transferred to our trusted third-party collections partner.
To resolve your balance or discuss available options, please contact REMOVED- FCS .They are best equipped to assist you from this point forward.
We truly value your past business and hope this matter can be resolved smoothly.

Sincerely,
CG HQ
Initial Complaint
Date:08/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to cancel a 1-month FREE trial of Camp Gladiator
Business Response
Date: 08/06/2025
Thank you for advising of us of the complaint. After further review we see that you chatted in with us while under the free month promotion and we advised that you would need to cancel prior to your bill date. We did send several updates regarding the past due amount. Once the payment is past due 3 or more months, the past due is sent to collections. You are welcome to dispute the payment through the 3rd party collections and we can provide the documentation along with terms and conditions agree to upon sign up. We regret this was your experience and sending members to collections is our very last resort. Members received multiple messages and notifications regarding the past due prior to HQ to taking additional action like collections. We understand this news can be troubling and we encourage you to connect with the 3rd party collections company to resolve the past due. Thank you, CG HQ Team
Customer Answer
Date: 08/06/2025
Complaint: 23690134

I am rejecting this response because:

Thank you for the response, but I must respectfully reject it.
I signed up believing I was receiving a free one-month trial, but I was confused by the signup process and never clearly opted into a paid membership. The attached transcript shows that I was uncertain about being charged and even said Never mind after receiving unclear, repetitive responses from the chatbot.
A few days later, I received a buried message stating I would be charged if not canceled, but no direct confirmation was ever sent, and I never used the service again after attending one session due to an injury.
I reasonably believed that no payment would be due since I never provided updated credit card information and never used the service. I only discovered a $436 balance when I received a letter from REMOVEDa debt collector, which was distressing and completely unexpected.
I made multiple attempts to resolve this, but never received meaningful support from CG. I have filed a dispute with the debt collector and with the REMOVED
I continue to request that CG cancel any balance and withdraw this from collections.
Regards,

REMOVED
Business Response
Date: 08/07/2025
Thank you for your message. After careful review, while wed like to note that our terms and cancellation process are clearly outlined during checkout and available on our website, we understand your concerns and have taken action accordingly.
As of this morning, we have contacted our third-party collections agency to request that your account be removed from collections. Additionally, your past due balance has been waived, and your membership has already been cancelled.
We trust this fully resolves the matter to your satisfaction. In light of this resolution, we kindly request that you update your complaint as resolved and satisfactory, and confirm that no further action will be taken, including withdrawal of any pending complaints with the BBB or any other entity.
We appreciate your attention to this and thank you for allowing us the opportunity to resolve your concerns.
Customer Answer
Date: 08/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed on for a trial month of training with Camp Gladiator for $29 on April 4. I used the month to determine if this is something I wanted to continue but discovered I have some current health concerns that keeps me from exercising at the pace these classes demand. On May 3, I reached out to cancel the membership which the website states can be done "at any time". But when I logged into the account, there is no easy process to cancel. There is an option to discuss membership with my trainer and there is member support. I chose to cancel via the member support chat session. At the end of the chat session, it assured me that membership would be cancelled, and I would receive a ticket number for the request. I was emailed a copy of the chat but no ticket number. On 5/4, I then reached out to the trainer to let them know I received no response on my cancellation request and explained I wanted to cancel prior to a new billing cycle. I received no response from the trainer until Monday morning after a new month of charges at $130 had been billed. I was told the cancellation would be set for the next month (June 3) and no way to refund the auto billing. I initiated another chat session to find out why my request was never processed and was told they are still going through messages and I should have reached out to the trainer. None of these things were explained when I signed up and it feels like they are creating unnecessary hurdles to prevent canceling and siphoned a month of billing despite my attempts to cancel in the correct billing cycle. I asked to have the program cancelled effective 5/3 and receive a credit for the $130 billed erroneously.
Business Response
Date: 05/06/2025
Thank you for your feedback. We did provide you an escalation form yesterday and had asked for 1 business day to respond. We ask for 1 business day to try to resolve your concern since your request is outside of our terms which were agreed upon by you the consumer. I have responded to your escalation request and upon review of that, please circle back to provide an update to the resolution on your BBB complaint. We thank you for your time at Camp Gladiator and wish you well moving forward.
Customer Answer
Date: 05/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me (as long as they honor the refund as stated).

Regards,

REMOVED
Initial Complaint
Date:03/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked to cancel my membership due to me no longer working from home. I have only one location where I live and Im unable to make it to her camp times due to my work schedule. REMOVEDhas refused to cancel my membership. Since returning to the office, I havent used the membership for several months. After chatting with an agent, I was then instructed to send an escalated message, which I did but havent received a response back from CG. PLEASE cancel my membership.
Business Response
Date: 03/21/2025
We did reply to your escalation request. Please see attached proof of our follow up to your request. We do regret to see you are unable to continue your membership. If there is a location within 10 miles of your home, this is why an early cancel was denied. We have other options available when your schedule changes as we want to be as flexible with customers and at the same time honor the contract. If you would like to respond to my email, I'm happy to set up a call with you to discuss these options with you. Thank you
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to get promotional emails from CG after multiple attempts to unsubscribe
Business Response
Date: 01/07/2025
Thank you for bringing this to our attention today. It looks like you chatted in with us earlier today and we unsubscribed you from further marketing emails. This should have been accessible from your end after receiving the email, sorry to hear you were having trouble. You should not receive any other emails unless you opt in to receive them again.
Customer Answer
Date: 01/17/2025
Complaint: 22779075

I am rejecting this response because I am continuing to receive emails. The attached is just one example.

Regards,

REMOVED
Business Response
Date: 01/21/2025
Good Afternoon,
Thank you for sharing the screenshot. It looks like this email was personally sent from a trainer but you have the option to unsubscribe from her emails also as it reads at the bottom. I have emailed her to let know to remove you from her list, You have already been removed from all CG HQ lists. thank you
Customer Answer
Date: 01/21/2025
Complaint: 22779075

I am rejecting this response because:
I should not have to track down multiple different lists that I might have been put on. This is an unacceptable aggressive marketing tactic and needs to be changed.
Regards,

REMOVED
Customer Answer
Date: 01/23/2025
Complaint: 22779075

I am rejecting this response because:

My initial complaint about CG was that they would not stop emailing me. This is a broader complaint about how they do business. In the course of my last complaint I was told that individual trainers maintain their own email lists and that I would have to unsubscribe from those. Just yesterday I received an email from a trainer I have never given my contact information to directly and had to tell her to stop emailing me. This means that my contact information is being shared among trainers without my consent, and that it is impossible for me to know who has that info and how to stop receiving emails. This business practice needs to be ended, and CG needs to clean up how they use and share customer data.

Regards,

REMOVED
Business Response
Date: 01/23/2025
if you would like to share with us another screenshot of who is still sending you emails that would be great and we can look into it. But we have removed you from all known lists. You also have the capability to unsubscribe. Sorry for any inconvenience, the best we can do is just remove you from the list, which we did.
Customer Answer
Date: 01/24/2025
Complaint: 22779075

I am rejecting this response because:
I already asked this person to stop emailing me. She responded that she would and I received this email today. You need to stop the practice of allowing individual trainers to maintain their own email lists. Obviously they are not handlingh data securely or responsibly. You need to take responsibility as a business for the personal data your trainers collect and use.

Regards,

REMOVED

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Customer Complaints Summary

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