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Business Profile

Computer Software

Canva

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Canva's headquarters and its corporate-owned locations. To view all corporate locations, see

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    • Headquarters Location

      Canva

      200 E 6th St Ste 200 Austin, TX 78701-3631

    • Canva

      San Jose, CA 95113-1827

    Customer Complaints Summary

    • 178 complaints in the last 3 years.
    • 78 complaints in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REMOVEDFormal Complaint Against Canva Failure to Resolve Nonprofit Account OwnershipREMOVEDI am filing a formal complaint on behalf of REMOVED. (REMOVED), a registered nonprofit organization.A former employee established a Canva for Nonprofits account under our organization's nonprofit status. That employee is no longer employed by REMOVED, and we no longer have access to the email account associated with the Canva membership.I have repeatedly contacted Canva requesting that the nonprofit membership be transferred to my account as an authorized representative of CMHP.Canva has already confirmed that our organization's nonprofit status has been verified. Despite this, I have repeatedly been asked to provide the same documentation, which I have already submitted multiple times.I have also explained on several occasions that contacting the former employee is not an option. Nevertheless, Canva continues to suggest contacting that individual rather than providing a reasonable alternative for an authorized representative to regain control of the organization's membership.The responses have been inconsistent, repetitive, and extremely frustrating. This ongoing issue has prevented our organization from properly managing its nonprofit membership and providing access to authorized staff.REMOVEDRequested Resolution:REMOVEDI am requesting that Canva immediately escalate this matter to someone with the authority to resolve account ownership issues, recognize the verification documents already submitted, and transfer administration of REMOVED's Canva for Nonprofits membership to my account.I am also requesting a clear written explanation of any remaining verification requirements and a reasonable timeline for resolution.Our organization should not continue to be denied administrative access to its nonprofit membership simply because the original account holder is no longer employed here.

    • Initial Complaint

      Date:10/01/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding a $250 annual Canva Business charge that I did not knowingly intend to purchase or authorize. I opened my account about two years ago and used it only occasionally for limited, exploratory purposes. I never operated a business through Canva or received meaningful value from Business features.On March 14, 2026, I accessed Canva through a 30-day free trial to explore possible Marketplace listings. I made about five project attempts; four were blank or incomplete, and Measuring Success was used only to learn the platform. While navigating, I explored the Business-plan area but did not intend to enroll in an annual subscription. I believed I had canceled during the trial. About 30 days later, Canva charged $250 for an annual Business plan.When I tried to cancel, I was told I was committed until 2027. My bank denied my dispute because I used the site, but limited trial use is not proof that I knowingly consented to an annual business plan. Canva denied my refund request.I request a full $250 refund and written proof of the date, time, price, terms, and affirmative action Canva claims established my consent.

    • Initial Complaint

      Date:09/28/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its been more than 6 months Canva has been drafting money from my account and my daughters account every month. My daughter said she cancelled the account with REMOVEDand they keep taking $15 dollars every month. We need a full refund for all the months Canva stole our money. I need the bank drafts stopped immediately and money refunded.

    • Initial Complaint

      Date:09/23/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canva charged my account $250 for a service I never used. I had mistaken Canva for Canvas and did not realize I was signing up for Canvas service. I contacted Canva about the charge but received no response. Ive seen multiple complaints from others describing similar charges. Having $250 taken from my account and then being ignored feels like theft.

    • Initial Complaint

      Date:09/23/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently I was charged for the past few months for an account that I have never made I never knew existed I don't even know what canva is I incurred a lot of interest charges and my FICO score went down REMOVEDmy life this is 100% fraud and there have been many reports of it apparently I don't know why this business is even still open at this point they are scam artists once again I did not and would never sign up for a subscription for anything let alone something like this I investigated into it and I wouldn't even know how to use a program like this

    • Initial Complaint

      Date:09/22/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $15.00 per month paying by REMOVED. I have never signed up for REMOVEDI have tried emailing their support and the email address on my REMOVEDreceipt with no reply.Cancel this subscription immediately and reimburse be these funds.

    • Initial Complaint

      Date:09/19/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Canva Support,I am writing to formally dispute 49 charges of $19.44 each, totaling $952.56, that have been charged to my payment card.I cancelled my Canva paid subscription a long time ago. I do not currently have a paid Canva subscription; my account is only a free account. I did not authorize these charges and have not agreed to any ongoing paid subscription or recurring billing arrangement.I am therefore requesting an immediate full refund of all 49 charges, totaling $952.56.Please investigate this matter and provide written confirmation of:1. The account or subscription associated with these charges;2. The dates and details of all 49 transactions;3. The basis on which Canva claims these charges were authorized;4. Confirmation that there is no active paid subscription associated with my payment method; and 5. Confirmation that no additional charges will be made.I have records of these transactions and can provide documentation showing each charge if required.Please treat this as a formal billing dispute and refund request. I expect Canva to investigate the matter promptly and return the full $952.56.If the matter cannot be resolved directly with Canva, I will consider disputing the transactions with my card issuer and pursuing any other remedies available to me.Please confirm receipt of this request and provide me with a case/reference number.Sincerely,

    • Initial Complaint

      Date:09/16/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding a $50 subscription charge from Canva? that was processed on September 16, 2026.I had previously requested cancellation of this subscription. Despite that request, Canva continued the subscription and charged me another $50.After noticing the charge, I contacted Canva and explained that the subscription should already have been canceled and requested a full refund. Canva initially acknowledged that I had been charged after requesting cancellation and confirmed that my subscription was finally placed in a cancelling state with future automatic renewals disabled.However, Canva has now formally denied my refund request. In its most recent response, Canva stated that the September 16 charge was processed automatically based on the billing cycle and that they are unable to issue a refund. They have instead confirmed that the subscription will be canceled only at the end of the current term.This does not resolve my complaint. My issue is not whether Canva will charge me again in the future. My issue is that I had already requested cancellation before the September 16 renewal charge occurred. The fact that Canvas system automatically processed the renewal does not address why my previous cancellation request was not properly implemented.I should not be required to pay for another subscription term because Canva failed to properly process my earlier cancellation request.Desired resolution: I am requesting a full refund of the $50 charged on September 16, 2026, along with confirmation that the subscription has been permanently canceled and that no additional charges will be made.

    • Initial Complaint

      Date:09/08/2026

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You stole $30 from my account.

    • Initial Complaint

      Date:09/06/2026

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CANVA has fraudulently charged my REMOVEDaccount and card over the past 6 months ($19.99 per month) and refuses to acknowledge this as fraud and refund my money. I dont even have an account, I NEVER signed up for a subscription or membership and CANVA has as a courtesy agreed to only refund some of those charges. I demand that ALL CHARGES be refunded IMMEDIATELY and any and all info relating to myself be deleted from their servers including my credit/debit card information.

      Business Response

      Date: 09/07/2026

      Hi there,

      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.

      Please be on the lookout for our email, so we can help resolve this with you.

      Thanks,
      The Canva team

      Customer Answer

      Date: 09/08/2026

      Complaint: 25245651

      I am rejecting this response because:
      I see nothing in my account regarding a refund and do not accept this until all funds are returned in full 
      Regards,

      REMOVED

      Business Response

      Date: 09/08/2026

      Hi there,
      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.
      Please be on the lookout for our email, so we can help resolve this with you.
      Thanks,
      The Canva team

      Customer Answer

      Date: 09/08/2026

      Complaint: 25245651

      I am rejecting this response because:

       

      still have not received FULL REFUND for ALL charges. 

      Regards,

      REMOVED

    BBB Accreditation: None

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