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Business Profile

Computer Software

Canva

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Canva's headquarters and its corporate-owned locations. To view all corporate locations, see

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    • Headquarters Location

      Canva

      200 E 6th St Ste 200 Austin, TX 78701-3631

    • Canva

      San Jose, CA 95113-1827

    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2026

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never used this website. I have never signed up for an account on this website. I dont even know what this website does. They have been charging my bank account for months and there is no way to get in contact with them.

      Business Response

      Date: 09/03/2026

      Hi there,
      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.
      Please be on the lookout for our email, so we can help resolve this with you.
      Thanks,
      The Canva team

    • Initial Complaint

      Date:09/02/2026

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a Canva trial in February 2026 and I take responsibility for not canceling it before the first renewal. I noticed in April that I was still being charged $21.20 per month and began trying to cancel the subscription.The problem is that I could not determine what Canva account the subscription was attached to. I tried multiple email addresses and login methods, but every Canva account I could access showed that I was on the free plan.I tried several times to reach Canva for help, but the support process kept requiring me to log into the paid account. That was the exact problem I needed help with I did not know what account was being charged or how to access it. I also could not find a practical phone number or direct billing contact that would allow me to get assistance without first accessing that account.The charges continued month after month while I was actively trying to figure out how to cancel. I eventually found the recurring payment authorization through REMOVEDand stopped future payments.I disputed the charges through REMOVEDtwice, but both disputes were denied because Canva showed that the digital service was available. That does not address my actual complaint. I am not denying that I originally signed up. My complaint is that once I discovered the recurring billing in February I tried to cancel and could not access the paid account or get REMOVEDto help me identify it.I am requesting a refund of the charges from March 2026 forward(if possible February also) identification of the Canva account/email associated with these charges, and written confirmation that the subscription and recurring billing have been completely canceled.

      Business Response

      Date: 09/03/2026

      Hi there,

      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.

      Please be on the lookout for our email, so we can help resolve this with you.

      Kind regards,
      The Canva team


    • Initial Complaint

      Date:09/01/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use Canva on my iPhone in 9/3/2024 and was forced to register fora free trial with a credit card and subscription. I was in a rush and agreed quickly my credit card info auto filled from my phone and i selected hide my email so a random apple email was used. i did not have access to the email and from that date going forward for 22 billing cycles i was charged 15$ a month and not given a receipt and i had no way to cancel the subscription because i used apple hide my email. I've contacted Canva support they said they would have me contacted by higher support and i was not and they closed the chat. I've contacted the support multiple times and they just close the chat when i ask about being refunded for more than just the last month. I also filed a dispute with my bank and Canva is contesting it saying i agreed. I was not getting emailed receipts and i couldnt even cancel my subscription it was only canceled when i canceled my credit card

    • Initial Complaint

      Date:08/31/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a Canva free trial and requested cancellation several days before the free-trial period ended. Despite my cancellation request, Canva began charging me $15 per month and continued doing so.The Canva account I am currently able to access shows that my most recently edited design was approximately 10 months ago, around October 2025. I have not used Canva to create or edit designs since that time. My bank statements show that Canva nevertheless began charging me $15 per month in November 2025 and continued charging me every month through REMOVED2026. My bank records document ten recurring $15 charges, totaling $150.I have another Canva account it Start your free trial and no recent designs. Neither account shows the paid subscription or billing history associated with the recurring charges. I therefore cannot retrieve the record of my original cancellation request or determine which account REMOVEDhas continued to bill.I have made additional attempts to contact Canva to cancel the subscription and request a refund. The response I received from Canva Support did not resolve the billing issue and instead directed me back to its Help Assistant, Help Center, support team, or account recovery process.On REMOVED31, 2026, I contacted my bank about all of the Canva charges. The bank blocked additional payments to Canva and is investigating the matter. The July and REMOVEDcharges have been provisionally credited while the investigation is pending.I am requesting that Canva identify the account and email address associated with these recurring charges, cancel the subscription immediately, provide the relevant billing and cancellation history, confirm that no further charges will occur, and refund the $150 charged from November 2025 through REMOVED2026.

      Business Response

      Date: 09/01/2026

      Hi there,

      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.
      Please be on the lookout for our email, so we can help resolve this with you.

      Thanks,
      The Canva team

    • Initial Complaint

      Date:08/30/2026

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/28/26 $25.00 signed up for free trial REMOVEDafter deadline Charged additional fee Denied refund or credit for a service used once.

      Business Response

      Date: 08/31/2026

      Hi there,

      We appreciate you reaching out. Upon checking, we can see that a refund has been issued and the issue has been addressed.

      Please feel free to reach out to us should you need any further assistance.

      Thanks,
      The Canva team

      Customer Answer

      Date: 08/31/2026

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

      Regards,

      REMOVEDG REMOVED

    • Initial Complaint

      Date:08/23/2026

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago I saw two transactions from Canva. One was $1 and then they refunded the same amount. I called my bank since Ive never had an account with them or signed up for anything. My bank cancelled my card and sent me a new one. A week later, Canva charges my account again for $15. I am requesting Canva to remove all my info. Im also calling my bank to investigate this further.

      Business Response

      Date: 08/23/2026

      Hi there,

      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.

      Please be on the lookout for our email, so we can help resolve this with you.

      Thanks,
      The Canva team

    • Initial Complaint

      Date:08/20/2026

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A terminated employee set up a Canva account using our organizations payment information without authorization. Since their departure, Canva has continued to charge us $14.99 every month. We do not have the login credentials for the account, and REMOVEDsystem requires access to the original email address to cancel or manage the subscription.Canva does not offer a customer service phone number, nor does it publish a direct support email. Their REMOVEDprovides only automated responses and does not allow escalation to a live representative. As a result, we have been charged for more than three years with no viable method to stop or dispute the charges directly with Canva.We recognize that recovering all past charges may not be possible. We therefore request a refund of the charges incurred during the current year, which is a reasonable and fair resolution given the circumstances.Attached is the most recent invoice.

      Business Response

      Date: 08/20/2026

      Hi there,

      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.

      Please be on the lookout for our email, so we can help resolve this with you.

      Thanks,
      The Canva team

    • Initial Complaint

      Date:08/20/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company Canva (aka Canva REMOVED) has been charging my credit card multiple times since July. I do not, and have never had, an account with this company, or made any purchases from them. My bank has been declining these transactions, but they keep reoccurring. This is obviously fraud. Their website makes it nearly impossible to find a way to contact them without having an account with them. I want my name removed completely from their systems.

      Business Response

      Date: 08/20/2026

      Hi there,
      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.
      Please be on the lookout for our email, so we can help resolve this with you.
      Thanks,
      The Canva team

    • Initial Complaint

      Date:08/13/2026

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Canva account March 2025. It shows on my Canva history that my account was REMOVEDtook out 17 transactions from my account after without my consent.They are refusing to pay me back.

      Business Response

      Date: 08/13/2026

      Hi there,

      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.
      Please be on the lookout for our email, so we can help resolve this with you.

      Thanks,
      The Canva team

    • Initial Complaint

      Date:08/03/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a domain yesterday. Did not like the domain access. To access my domain the subpath name must be included also, which I didnt like. I reached out to Canva customer service department and asked to cancel my domain asap and issue a refund. The domain was purchased through Tucow on Canva. REMOVEDpolicy states a refund can be issued within 4 days of new domain purchase and Canva policy states they issue refund for domains based off of Tucows refund policy.

      Business Response

      Date: 08/03/2026

      Hi there,
      We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.
      Please be on the lookout for our email, so we can help resolve this with you.
      Thanks,
      The Canva team

    Canva is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.