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Business Profile

Computer Software Developers

NCsoft Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NCsoft Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 complaints in the last 3 years.
    • 4 complaints in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2026

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to appeal the permanent ban on my Aion 2 account. My account was permanently suspended for alleged unauthorized activities. This accusation is completely REMOVEDaccount information is as follows:Account email: REMOVEDServer: Taiwan Server Magic 7 Phone number linked to the account: REMOVEDI am a legitimate, normal player. I was banned while I was crafting a brooch a routine in-game activity. I have never engaged in any unauthorized activities, nor have I ever used any bots or automation programs. I do not sell in-game currency for real money. I simply enjoy playing Aion 2 like millions of other players.I believe NCSOFTs automated system mistakenly flagged my account for suspicious behavior. This is a common false positive that happens to many innocent players. I have already seen several similar cases online where normal players were banned for the same reason without any evidence.I have contacted NCSOFT support multiple times through official tickets. I politely requested a manual review of my account history and asked for the specific evidence behind the ban. Unfortunately, I have only received automated or template responses. No human agent has ever looked into my case or provided any proof. A permanent ban based on a false automated flag without any human investigation is extremely unfair.Losing my account for a reason that is not true has caused me great distress. I have invested a lot of time and effort into this game. I am not asking for special treatment I am only asking for a manual review by a real person who can see that I am not a cheater and lift the ban.I respectfully ask the BBB to request NCSOFT to perform a manual review of my account, confirm that I am a legitimate player, and restore my account.Thank you for your help.

    • Initial Complaint

      Date:06/08/2026

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to appeal the permanent ban on my Aion 2 account. My account was permanently suspended with the reason gold farming / illegal operation . This accusation is completely REMOVEDaccount information is as follows:Account email: REMOVEDServer: Taiwan Server Magic 8 (Brihtra)Character name: Bai Changqing (???)Main character combat power: 730k Two alt characters: 680k and 630k Phone number linked to the account: REMOVEDI am a legitimate, dedicated player. I have spent thousands of hours on these characters. The main character alone represents over two years of daily gameplay. I have completed numerous difficult raids, crafted rare items, and built strong friendships within the game community. These characters are not gold-farming bots they are the result of my personal time, effort, and passion for Aion 2. Losing them for no valid reason has been devastating.I do not run any gold farming operations, nor do I use any bots or automation. I have never sold in-game currency for real money. I simply enjoy playing the game normally, like millions of other players. I believe NCSOFTs automated system mistakenly flagged my account because I sometimes trade with friends or move items between my own characters. This is common behavior for any active player, not evidence of illegal farming.I have contacted NCSOFT support multiple times through official tickets. I politely requested a manual review of my account history and asked for the specific evidence behind the ban. Unfortunately, I have only received automated or template responses. No human agent has ever looked into my case or provided any proof. A permanent ban based on a false automated flag without any human investigation is extremely unfair.

    • Initial Complaint

      Date:06/06/2026

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am filing a complaint against NCSOFT regarding the permanent ban on my Aion 2 account (email: REMOVEDTaiwan server).I have always played Aion 2 fairly. I have never used any cheats, hacks, or unauthorized third-party programs on this account. I do not know why my account was permanently banned. The ban occurred while I was crafting a brooch (doing normal in-game activities). Before this ban, I never received any warning or temporary suspension.I have contacted NCSOFT support multiple times through official channels. I politely asked for the specific reason for the ban and requested a manual review of my account. Unfortunately, every time I received only automated or template responses. No human agent has ever explained what rule I supposedly violated, nor has anyone provided any evidence or specific details about the ban. It seems that my case has never been looked at by a real person.A permanent ban without any clear explanation or prior warning is extremely unfair to a player who has done nothing wrong. I have invested a significant amount of time and money into this account. Losing it forever for an unknown reason is devastating.I am not asking for special treatment. I am only asking for a manual review by a real person who can look into my account history, tell me what actually happened, and decide whether the ban is justified.I respectfully request the BBB to ask NCSOFT to perform a manual review of my account and lift the permanent ban if it was a mistake, or at the very least provide me with a clear, specific reason for the ban.Thank you for your time and assistance.

    • Initial Complaint

      Date:11/14/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,NCSoft has always used regional pricing unfairly charging certain people more from other servers. This has never been something I have complained about because I have to spend more but I dont compete against those getting cheaper pricing. With the launch of the global project I am now competing against the other regions of the world and now they have an unfair advantage making regional pricing more of an issue. I have looked into the legality of regional pricing and because it gives an unfair advantage to other regions is not supposed to be allowed. When these servers were getting ready to launch it was put out that all pricing would be the same for every region and then that was rescinded. I would like something to be done about this.

    • Initial Complaint

      Date:10/04/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a REMOVEDplayer for nearly 10 years. Recently, my account was permanently banned, despite already serving a 7-day suspension for using multiple accounts during the Twitch Drops event.This behavior had been happening months earlier in the community. NCsoft gave no warnings, statements, or clear rules against it. I assumed it was allowed, especially since no prior action was taken. I accepted the 7-day suspension and believed the matter was resolved.Over two weeks later, I was suddenly permanently banned for the same issuewithout any new offense, explanation, or evidence. This feels deeply unfair and inconsistent.More serious violations, like the Steam stolen card incident where players gained thousands of Divine Gems, only received 3-day bans, and none were permanently REMOVEDmake things worse, some high-spending users reportedly had similar bans reversed. While I lack hard proof, the community widely witnessed this before posts were deleted. It raises concerns about inconsistent REMOVEDfriend also submitted a support ticket and it was closed without reply. This lack of transparency is unacceptable.I am requesting a clear explanation, fair review, and consistent rule enforcementregardless of spending. After a decade with this game, I feel punished unfairly and ignored.

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi there i recently bought two items in an online mmo game called Blade and soul made by NCsoft.Items in question were an outfit set called urban legend and a set of keys for fortune favor bought on 02/21/2025 and 02/10/2025 for some reason the items were refunded without my permission, and the account was terminated in Kr REMOVEDAccount ActionPermanent Closure Reason???? translate to Payment Refusal

    • Initial Complaint

      Date:03/22/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, My name is REMOVED, I used to play "Blade and Soul" online mmorpg game with my friend back in 2017. I quit playing because all my friends were leaving the game. This year, I was trying to get back to the game and I realized that my account was not able to be logged in. I contacted NCsoft REMOVEDa dozen of times and they couldn't solve my issue. and the last ticket they emailed me the following "We have reviewed this account and found it participating in, or directly associated to actions that violate our operating policy. Therefore, this account has been closed and is ineligible to be reopened for any reason, under any circumstance.The decision to close this account is final. As such, any further replies or new support tickets regarding this account or issue REMOVEDnot receive a response." This is unacceptable to me. First of all, I think they were being lazy and did not want to solve my issue, Secondly. I know I did not do anything that violate their policy. I was able to login and play the game until I decided not to play. I do not even know when my account was banned. please help. I believe this is a violation of my right. I will attach an image showing the email they were sending me. I personally stopped playing the game back in 2017, but NCsoft was still sending me emails about my character REMOVEDback in 2021. How come I violated their policy if im not even participating in the game? This is unbelievable.

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At some point, around October 2023 (possibly earlier), I stopped being able to log into my account on REMOVEDwebsite. This has happened before a few years prior and it was resolved by contacting support to reopen the account, which was closed due to my account being compromised (to prevent further activity being conducted by the account is my guess).Because I am not given any explanation other than that I apparently violated their terms of service, they are not extending me the same courtesy that they did before despite the fact that the same thing has happened in the past which was again this time around, through circumstances out of my control.What's more is that I have not played any of their games in years, so I have no idea what I could have possibly done to warrant a ban. All I've been doing lately has been redeeming the codes I get for their games (Lineage 2, REMOVEDetc) from Amazon Prime Gaming.On top of this, in my initial communication with their support, they say that I am not banned (file: "Gmail - Not banned 11-7-23.pdf") and that it is likely due to a browser or VPN error, but the problem persisted regardless of the device or browser I was on, and I do not use VPNs. When I asked again nearly a month later, (file: "Gmail - Banned 12-6-23.pdf") they turn around and say that I am in fact banned and refuse to give a reason why. I mentioned that something similar has happened before, yet they insist that whatever it was that I apparently did has been reviewed and confirmed and that the ban would not be lifted (file: "Gmail - Banned 12-11-23 (2 tickets).pdf").Left without any other options, I am filing this complaint in hopes of at least getting back the $99.99 I spent in 2016 on their REMOVEDdeluxe edition, though ultimately I would just like to have my account reinstated in which I plan to further secure to prevent anything like this from happening again.

    BBB Accreditation: None

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