Business ProfileforNCsoft Corporation

In reference to an effected member of my community in-game. NCSoft is handing out strangely sensitive, even first time infraction, 3 day bans to players for one inoffensive word in a single sentence without thoroughly making sure their chat report system is not being abused. After some members of our community were affected and we had multiple people file support tickets to defend their innocence, including the people actually involved in the conversation that was reported, NC's support very quickly doubled down on their decision to still suspend *********** over a single word, which was neither a swear nor offensive. These mass reports are easy to trigger and get caught in what appears to be an automated system. There is no way someone actually looked into this and decided this warranted a 3 day ban. You need to check which accounts are triggering your chat report system because it's clearly abused. The player lost 3 days of Premium membership and benefits they are paying for and you refused to give them adequate support. I would like to note that NCSoft does nothing regarding hackers out in the open world within their games either or caught on video and chooses to spend resources on their easily abused chat report system. If they are not out banning actual players that deserve it, what is keeping them from doing actual investigations on these fraudulent reports? This company has the nerve to add a $600 outfit into their store this month, which many called out as outrageous. The price was clearly an error but they left it up for two whole days before "fixing" it, after making some players already recharge $600 worth of their in-game currency. It should have been top priority to fix this huge error. Then they offered to "fix" it for those who spent by simply refunding them back in NCoin, thus banking on the "mistake" regardless and taking advantage of those who recharged that much already. Extremely shady and disrespectful company that needs to be looked into.