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Business Profile

Computer Software Developers

Absolute Software Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A subscription renewal was charged to my ****** account. ********************** only accepts to cancel if the person who made the subscription cancels the subscription. They are unable to tell me who made the subscription. Can you help in getting this subscription cancelled and charges reverted. They will keep on charging renewals every year until a solution is found.Absolute Technical Support - Case # ******** Thank you Hello, Philippe ***** You authorized $38.87 to Verifone Payments B.V.MerchantVerifone Payments ************************************************* *************** Transaction dateDec 26, 2024 Order ID247060788 ********************************* (Renewal)Qty: 1$38.87 Subtotal$38.87 Total$38.87 USD Authorized with ETrade Checking 2955 $38.87 USD If the payment method above doesn't work, we'll use Mastercard-7942.Youll see this purchase as pending in your payment status until Verifone Payments B.V. processes it. We'll send you another receipt if the final payment amount is greater than this authorization amount.Transaction ID: 7S614102JX323202G View payment status Your payment was sent from ****************

    Business Response

    Date: 01/02/2025

    Hi Philippe,

    My name is ****** ******* and I am the Technical Support Team Lead here at Absolute.

    We apologize for any confusion or inconvenience this may have caused in regards to the auto renewal and refund request.  I have read through the support case ******** that you opened and it looks like our agent has responded and let you know that the auto renewal has been cancelled.

    I am working with our E-Commerce Manager on refunding the last charge of USD $38.87.  He is currently on vacation and returns Monday January 6, 2025 but is aware of the request.  I am working to help expedite this if possible.

    I will also send you a response from the support ticket with the same information in this response.

    We will update you once we have additional information on the refund.

    Regards,

    ****** *******
    Absolute Software
    Team Lead // Technical Support

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    Philippe Herve

Absolute Software Inc. is NOT a BBB Accredited Business.

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