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Business Profile

Computer Software Developers

Absolute Software Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A subscription renewal was charged to my REMOVEDaccount. REMOVEDonly accepts to cancel if the person who made the subscription cancels the subscription. They are unable to tell me who made the subscription. Can you help in getting this subscription cancelled and charges reverted. They will keep on charging renewals every year until a solution is found.Absolute Technical Support - Case # REMOVEDThank you Hello, Philippe REMOVEDYou authorized $38.87 to Verifone Payments B.V.MerchantVerifone Payments REMOVEDTransaction dateDec 26, 2024 Order ID247060788 REMOVED(Renewal)Qty: 1$38.87 Subtotal$38.87 Total$38.87 USD Authorized with ETrade Checking 2955 $38.87 USD If the payment method above doesn't work, we'll use Mastercard-7942.Youll see this purchase as pending in your payment status until Verifone Payments B.V. processes it. We'll send you another receipt if the final payment amount is greater than this authorization amount.Transaction ID: 7S614102JX323202G View payment status Your payment was sent from REMOVED

    Business Response

    Date: 01/02/2025

    Hi Philippe,

    My name is REMOVEDand I am the Technical Support Team Lead here at Absolute.

    We apologize for any confusion or inconvenience this may have caused in regards to the auto renewal and refund request.  I have read through the support case REMOVEDthat you opened and it looks like our agent has responded and let you know that the auto renewal has been cancelled.

    I am working with our E-Commerce Manager on refunding the last charge of USD $38.87.  He is currently on vacation and returns Monday January 6, 2025 but is aware of the request.  I am working to help expedite this if possible.

    I will also send you a response from the support ticket with the same information in this response.

    We will update you once we have additional information on the refund.

    Regards,

    REMOVED
    Absolute Software
    Team Lead // Technical Support

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Regards,

    Philippe Herve

Absolute Software Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.