Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,101 total complaints in the last 3 years.
234 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a free parking lot. There are not any signs up by Metropolis stating that a parking fee is due or instructions on how to pay. I should not owe $6 for parking & $5 for a statement fee. This is illegal.
Business Response
Date: 06/03/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although indicated in the parking structure there's a 15min ***** period on top of the 2hr validation, and I have proof that I only parked there for 2hr 8min. The company charged me $11. When I contacted them, they danced around and made up excuses to refuse to refund me.
Business Response
Date: 06/03/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 06/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:06/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going back and forth with Sp Plus parking which is now Metropolis since September of 2024. They over billed my account on 3 separate occasions. A former employee even confirmed this and said she was waiting on her manager and then just stopped responding to me overall. A new person came in, said they were going to handle it, and never addressed it or solved it. It's been 10 months. This has been the worst and most dishonest experience I have ever had with a company. I have no idea how many people they do this to and hope they will just give up. There are 40 plus emails back and forth. I've even written to their customer support. The short of the story is that when they were acquired by Metropolis they didn't transition well. They continued billing my Sp Plus account and didn't count it toward Metropolis so they started double billing. I am owed 3 months (potentially more now that I am reading it). Genuinely all I want is to be refunded for the amount. I still need to use their service and I pay for it every month. It's just ridiculous and dishonest and bad business that a company keeps making promises and doesn't go through with it and stops responding. Just refund me.
Business Response
Date: 06/02/2025
Hello,
Thank you so much for contacting Metropolis.
We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 06/09/2025

Complaint: 23403918

I am rejecting this response because they sent me back to the same local team that has not responded or helped me in 9 months. They use these independent locations as a way to divert their responsibility from proper billing and then the local teams never respond or address anything. They said they sent an email to the local manager and the team and they'll respond to me and it's been now over a week an no one has responded. Again, this has been going on since September of 2024. They even told me I was right and have never addressed it or refunded me. I don't know what else to do besides a credit card dispute. This has to be fraud or illegal. I have attached more photos. No one has responded back to me from the "local" office.

Sincerely,

***** *****
Business Response
Date: 06/11/2025
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 06/16/2025

Complaint: 23403918

I am rejecting this response because until this is resolved, which I assume may take more than 10 business days, this should not be closed out. It's been over 10 months I've had to deal with this and once I get my refund, I am comfortable closing this out.

Sincerely,

***** *****
Business Response
Date: 06/18/2025
Hi,
Thank you for reaching out. A Metropolis agent has responded to you directly via email. Please look out for that correspondence.
Customer Answer
Date: 06/20/2025

Complaint: 23403918

I am rejecting this response because I am waiting on the refund. I replied to their email. Once the refund is received, I will close this out.

Sincerely,

***** *****
Business Response
Date: 06/26/2025
Hello,

Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the evening of March 15, 2025, we parked in the lot located at ********************************************************. Upon entering, the gate arm was raised, and there was no attendant on-site. The lot was largely empty, and there were no visible signs indicating that payment was required to enter or park.Given that the gate arm was up and there was no signage regarding fees, we reasonably assumed that parking charges applied only during peak times. Had we been made aware that payment was required at the time, we would have paid accordingly.On May 20, 2025, we received a notice stating that we owe $25.00 for parking and $25.25 in additional fees, totaling $50.25. This charge feels misleading, as there were no clear indications or barriers preventing unpaid entry.We respectfully request that this charge be reviewed and reconsidered. In our view, the lots setup on that date did not adequately inform customers that payment was required, nor did it provide a method to ensure compliance at the time of entry or exit.
Business Response
Date: 06/02/2025
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited a friend in ***** in 2024 and paid for our Metropolis parking one time using my credit card. Without informing me or obtaining my consent, Metropolis linked my credit card to my friends license plate. Ever since, theyve been charging me whenever he parks, even though I have not used their services again.This has been happening for over six months. Most recently, they triedto hit me with a $52.99 unauthorized charge. I never authorized recurring charges or any connection between my payment and another persons vehicle.This is a clear violation of consumer trust and an example of unauthorized billing ************ requesting that Metropolis:Immediately remove my card from the associated license plate.Provide a full record of all charges.Refund all unauthorized charges.Confirm in writing that my card has been disassociated and will no longer be charged.Metropolis must take responsibility for this serious lapse in billing authorization and system oversight. I'll go out of my way to make sure I never park in one of their lots due to their shady practices.
Business Response
Date: 05/29/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:05/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parked at ******************** in ******** on 5/23/2025 at 10:28AM and prepaid for 2 days. Received text notification on 5/25/2025 at 10:14AM that my time was about to expire and was asked to click a link to add time, which I did because I needed another 8 hours or so. However, as I was adding time (only available in days, not hours, which is garbage), there is no way to confirm or check out; I accidentally double clicked to add 2 days instead of only the 1 day I needed. I left the lot at 5:45PM on 5/25/25 but was charged for 4 days instead of 3. I reached out to them through their Zendesk portal and was refused a refund for the additional day that I did not want or need. This UI with no confirmation feels deceptive, if not outright predatory, especially when they refuse to refund the overage charges.
Business Response
Date: 05/30/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:05/27/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a few months back I met with friends downtown and used Metropolis parking facility app to pay for parking. I had no idea that they were keeping my credit card on file. It should have been a one and done. Then on April 20, 2025 I parked in SAT airport garage. As a disabled veteran with disability tags on my vehicle I am supposedly exempt from paying airport parking for up to 30 days. When I exited the parking lot, after showing proper identification and registration, my card was charged $50.99. On April 24, 2025 I had to fly out again to a funeral and again, when I exited the parking garage I was charged $60.99. The airport parking attendant assisted me in removing my credit card from the app (again I was not aware that it was saved there). I contacted the company, requesting a refund and all I've gotten were apologetic emails for the charges. On May 6, I received an email requesting "more information" and per their request I sent a photo of my license plate, my ID, and a copy of my registration which I sent on May 11, 2025. To date I have not had any further correspondence nor received a refund. It's been well over a month. If their technology can recognize a vehicle's license plate in order to charge the owner, it can very well recognize specialty plates and NOT charge the owner. Moreover, I never knowingly authorized these charges on my credit card and told them as much.
Business Response
Date: 05/28/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 05/30/2025
one day after I filed the complaint I received a response from Metropolis, after weeks of trying to get a refund. For that I am happy. What concerns me now is the 5-10 business days for them to return the funds. My credit card was literally charged at the gate before my car even left the parking lot. Being a merchant myself, I know just how easy it is to make a keystroke and issue a refund. With each response I get from Metropolis another 5-10 business days is added. To date it's been 27 BUSINESS DAYS (almost 40 calendar days) and there are no pending deposits to my credit card. Until I see actual $$ deposited to my account, I remain unsatisfied.
Customer Answer
Date: 06/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I have received my refund therefore, this resolution is satisfactory to me. Thank you for your assistance.

Sincerely,

****** *****
Customer Answer
Date: 06/02/2025
I so appreciate your help in resolving this issue. I just hope that I will not have to repeat this complaint as I will be traveling again soon and will have to utilize the same parking facility. Hopefully their system has been updated and/or the process restructured to avoid overcharging customers.
Again, thank you.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metropolis on ******************* I owe them $35.25 for unpaid parking in **********. I do not owe them for parking as my car could not possibly be parked at the Hyatt and their parking at the same time. I don't know how they were able to obtain photos of my car when I only drove into the entrance for Hyatt valet parking. I want them to delete the bill, cease and desist all actions against me.March *****, 2025 I checked into the Hyatt Regency on ****************** and checked my car through valet parking. My car remained with Hyatt valet parking for the duration of my stay. I paid my bill which included the charges for parking.April 24, 2025 I received a Parking Notice from Metropolis stating that I parked in their garage and left with out paying on March *****, 2025.I contacted the Hyatt and they assured me that my car was parked in their garage and all parking fees were paid. They further stated that they don't use other parking sites and don't know anything about Metropolis.I checked the name Metropolis and the phone number they gave to verify it as a legitimate business. The phone number on the the notice showed 1 claim of scam and the other that the number belonged to a medical group in ****. I attempted to call every number given for service/help from the Metropolis site receiving only busy signals. The bill came from a PO Box from ************, Il that doesn't show an active office there. Headquarters for the company are listed in **************************************************, Ca. I would have liked to have spoken to someone from Metropolis to resolve this issue, and it could have been handled days ago if only you could get something other than a busy signal when you call their service/help number. Again, I don't owe Metropolis any money as my car cannot possibly have been valet parked at the ***** (*****************) and their Parking (***********) at the same time. I want Metropolis to delete the bill, cease and desist all actions against me.
Business Response
Date: 05/22/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The parking charge should have been $0 because I shopped at the grocery store associated with the garage and paid over the $15 advertised limit for getting free parking. I shopped at ******* and spent $30.57 (receipt attached) paid at 18:10 (6:10 PM). The validation did not work, and I was automatically charged (a 12-hour rate) of $18.99 plus a service fee for 20 minutes of parking. Date of incident - 5/18/25 Location of garage - ************************************** ******** validation lot)For 20 minutes from 5:52-6:12 PM I reached out to their customer service team and was refused a refund with a poor explanation as to why I was not entitled to a refund.
Customer Answer
Date: 05/21/2025
Refund Recieved!
After another round of emails with the customer support agent (and I assume from the negative rating I gave to them in the Metropolis feedback survey - and possibly even after getting your notice that I filed a complaint with you) they refunded me the parking amount as a one time curtsey, and informed me it would not happen again if I dont successfully validate.
I changed my rating of the agent in the metropolis from bad to good, and this complaint is resolved for the purposes of acquiring the refund.
From this whole experience, I do not think the business is dealing straight with customers, because it shouldnt take this money to begin with and this much effort and feedback to resolve it. Im glad my case was individually handled, but overall Im left with a feeling of mistrust and hesitation to use this companys services again.
Business Response
Date: 05/21/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 16 I came to ********* for a wedding to be held on Saturday. There was a cocktail party for the event the night before. I went to ************************ I entered info at Metropolis parking spot. 1 st hour was supposed to be free. I did move the car to the street before hour was up. Info on QR code redirected me to what I thought was a $3 service to keep my information safe but in reality was an entertainment app called *************** 3 days later I was charged again $34 because I apparently had signed up for a membership I didnt agree to. My complaint is I was just trying to park my car legally. If I was duped into thinking this was part of the parking service. Im sure others have also been done the same way. This company should not allow this deception and redirecting me to other websites as being from them. The phone number on their signs does not work as well.
Business Response
Date: 05/21/2025
Hello,

Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 05/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.