Reviews

This profile includes reviews for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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  Bridgestone Retail Operations, LLC

  200 4th Ave S Nashville, TN 37201-2255

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  Tires Plus

  1301 E Gude Dr (MONTGOMERY) Rockville, MD 20850

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  Tires Plus

  8217 Lee Hwy (FAIRFAX) Fairfax, VA 22031

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  Bridgestone Retail Operations, LLC

  15911 Crain Hwy (PRINCE GEORGE'S) Brandywine, MD 20613

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  Firestone Complete Auto Care

  6699F Springfield Mall (FAIRFAX) Springfield, VA 22150

Review Details

• Review fromGary F

  Date: 08/01/2025

  1 star
  I brought my ***** Equinox in because it had a check engine light on. They told me it was an o2 sensor and replaced it. They said they checked to make sure that was the problem and that it was OK. The next day the check engine light came on again and I brought it back in. They then informed me that it
  was possibly a couple more o2 sensors on the catalytic converter (which they didn't say anything about the first time). I replaced the catalytic converter a couple months ago (aftermarket) and they say those vehicle's don't accept aftermarket converters well (excuse). Firestone didn't offer me anything in return except for $150 towards a new catalytic converter. **!!

• Review fromSergio v

  Date: 08/01/2025

  1 star
  My latest visit…I didn’t understand why I had to pay almost $90 for an oil change, my car does not require high-end oil, and in fact the manufacturer for this vehicle recommends a typical normal oil change
  The store explained that it was a matter of liability and they recommended me to get a synthetic blend. When I question the cost and my coupons, they said that they can only apply $10 coupon, because whatever coupon/discount I have through my tires plus credit card could not be applied to the oil change(?).
  So I ended up paying over $80 for an oil change, and if you look at complaints online for the same shop, this “hiking up the prices” appears to be a typical trend.

• Review fromJerelle C

  Date: 07/30/2025

  1 star
  On June 7th I had a 10am appointment for a set of 4 new tires and I added on an alignment service at the FireStone Winston Salem NC ***** **** location. It took about 5 hours to complete the service. I noticed after a week of driving that I would feel trembling on the front left drivers side when I would get up to 60 mph. My car never did this before the new tires. Because of the long wait the first time I had to make time to take it back. I took it back on the June 20th to have the trembling issue inspected. An inspection was completed and charges were waived. I was told everything checked out, no problems were found. With in an hour of driving off my check engine light came on and the trembling continued. Because the check engine light never came on before the service I thought it would go off, but it didn’t. I called and spoke with who I now know is ***** the store manager, the next day. I told him my situation and he told me to bring my car by any time. I came, he lifted my hood in the parking lot and told me there was something that was loose and to drive the car for a couple of days, if the engine light doesn't go off bring it back. It didn’t, I took it back. He came to the parking lot this time with a hand held diagnostic, and asked if I could drop my car off the following Monday so he could spend some time with it and he’ll charge me half price to run the diagnostic. After paying $900 for new tires I didn’t have spare cash to give for unexpected repairs on a car that was running perfectly prior to Firestone doing a tire service. The trembling continued, the check engine light never went off and now MY CAR WILL NOT START. I just can’t understand how I came for tires and begin experiencing all these malfunctions I never had before Firestone did a tire service on my car!

• Review fromKATHLEEN S

  Date: 07/30/2025

  1 star
  I am absolutely disgusted! I went to the wilksbarre store for an oil change on June 16th 2025 and they never put the oil in my car! I drove back and forth from Deleware for vacation with no oil in my car, thinking I can trust this place I had no idea until July 26th when I was driving from Moscow pa after visiting with my mother, the oil light blinked a couple times. I figured I'd better check it, as my car has been bucking and not going up hills very well. Turns out absolutely no oil. I have no leaks my husband and father checked it. I just don't understand how you go for an oil change and a fluid fill up and you come out with no oil, the only thing you went in for. Its absolutely ridiculous and when I asked for the supervisor phone number I was given a scam number who was going to transfer me to the supervisor but for my issues they were giving me $100 but I had to give my credit card number first. I'm not stupid so I hung up. He didn't give a care, about my problem he was more concerned that he had been there 4-5 hours already. I sent an email to the BridgestoneSupport and all he could say, was i had no proof they didn't put oil in my car and that he gets 2-3 calls per day about my make and model with oil and engine problems. Its bull I paid all that money but still had to put 4.5 quarts of oil in my car! I'm more than dissatisfied with this company I've trusted this long.

• Review fromAnnie H

  Date: 07/26/2025

  2 stars
  Be aware of this business the mechanics are not professional. And there are no accountability for the incompetence of servicing your vehicles and no refund policies for satisfaction. They are not members of the BBB, and my car was not repaired properly we almost wrecked because the A mechanic did check behind the B and C mechanics to ensure proper work. we had no choice but to take our car to the dealership and wait and was force to pay more money. we were given the corporate's email address that didn't work. We talked to the Asst.mgr and he was no help. Called and spoke with the receptionist and left a message for the store manager he never called. consumer be aware.

• Review fromJesse H

  Date: 07/22/2025

  1 star
  I brought my truck to Firestone Steele Creek in November 2024 for an overheating issue. They replaced the radiator, hoses, and thermostat. The truck continued to overheat and was returned three times. A Firestone employee admitted the hoses were not connected properly, which likely caused further damage. After being told the issue was fixed, the truck overheated within 4 miles and was later diagnosed with a blown head gasket. Firestone now denies responsibility, and corporate has not followed up despite multiple escalation attempts. I am seeking reimbursement for the engine damage caused by their negligent service.

• Review fromDavid L

  Date: 07/17/2025

  1 star
  I had a deeply troubling experience at this Firestone location. My wife called me after getting a flat tire while driving with our young children. She pulled in here for help. The manager told her the tire was unrepairable and that her only option was to buy a $300 replacement tire.
  When I arrived and showed him that the Firestone website listed several tire options available for delivery within 24 hours, he dismissed them and insisted they weren’t available. I asked him just to put the spare on so we could leave.
  Here’s where it gets shocking: as I was walking out, one of the mechanics quietly pulled me aside and said that he had actually patched and balanced the tire — and that it was totally fine. He warned me not to tell his manager or he could get fired.
  That means the manager was trying to upsell a tire we didn’t need, even though the tire had already been repaired and was safe to drive on. I can’t begin to express how upsetting this is — not just as a customer, but as a father. We were being taken advantage of in a stressful moment.
  This kind of dishonesty is completely unacceptable. I hope corporate takes a serious look at the practices happening at this location.

• Review fromTodd B

  Date: 07/17/2025

  1 star
  Do not take your car here. Complete rip off....
  Friday June 27th 2025. 0800
  No short nor sweet.
  Had an appointment to have my A/C drained and recharged. June 27th 2025. 0800
  I was told maintenance would be complete in 45 minutes to 1 1/2 hours.
  Stuck in waiting room for Four + (4) hours.
  They then stated it was "completed".
  (They attributed the A/C cycling to a "wiring short" )
  An incorrect diagnosis.
  On the drive home the air conditioning started shooting out HOT air.
  Checked under the hood and could see where the cooling fluid was leaking.
  Took vehicle to **** dealership.
  They diagnosed part of the problem : both A/C Pressure switches (High and Low) needed to be replaced.
  Called T Plus to alert them to the problem. Incompetent / incomplete Service.
  Spoke with T Plus on Sat. June 28th to reschedule an appointment for Monday 06-30-2025 @ 0800 to remedy their failure to repair the issue and pointed out the leak in the system they did not correct.
  Waited for 1 1/2 hours for the "air tech" to arrive at T Plus.
  He was 1 1/2 hours late to the job.
  Proved to him there was not a wiring "short". Used multi meter on the pig tail.
  I could engage the A/C clutch at will. Proving is was not a "wiring short".
  I was told it would be done in 4 hours. I called 6 hours later for status.
  Was told they were waiting on my approval for the cost of the maintenance.
  That call never came. At that point I approved the cost of the repairs.
  And was told installing the two parts costing $30 each from Autozone would cost $300 dollars
  Told them the A/C clutch cycles on / off every 10 seconds or so.
  (I thought the cycling was from low refrigerant. Hence the complete drain and recharge)
  To date the problem has not been fixed nor has any help been offered.
  Still NO A/C.
  I want a refund. Period.

• Review fromValerie W

  Date: 07/13/2025

  1 star
  Purposely disabled my car by disconnecting the throttle body clamp. This caused my car to turn on and immediately shut off. I had to get pay 177.00 to get my car towed. My mechanic checked it out and said this was done purposely.

• Review fromLinda G

  Date: 07/09/2025

  1 star
  I had to tow my car on Ft. Eustis to the Firestone on Fort Eustis because my battery was dead according to the tow truck driver. When Firestone called me about my car they told me my battery and/or my alternator needed to be replaced. After they looked at it , they called me and told me that it was the battery after all and that it wasn't the alternator. So after a week went by since Firestone replaced the battery, my battery light came back on and I took my car back to Firestone and told them my battery light is coming on. They looked it over and told me, "Oh well yeah it was the alternator after all that's draining the battery......it's going to cost you $851.00" which I told them I didn't have in the beginning!!! So I'm out of $266 for a battery that should have been inserted by **** **** that would have just cost me $80!!!