Customer ReviewsforBridgestone Retail Operations, LLC

Let me 1st say, I've been a customer since 2020. I spoke with your representative on the 3rd of April 2024,making sure I have the correct information to pay off my account. Soon as I completed the call I rushed to the ****. It was less than 2 miles away. All this was done before 12:00 pm. Keep in mind, this was a cashier's check from my credit union. My payment wasn't due until the 10th of April. My balance was $103, minimum payment a month was $29, I always paid $50. When I did a follow up call,I received a recording, I owe $29, due on May 10th. When I inquired about it, I was told it was a late fee. No problem, let's get ready to closes this account. This is a Firestone scam, you can look a the date stamp on the envelope and see I sent payment in good faith from a reputable financial institution. I'm disappointed you found more value in $29 and not a repeat customer. Can you buy anything for $29 at Firestone? You do the math, I'll do the research and find a company, more customer friendly..............

Went to the Oak Lawn Firestone for screw in tire and was told I needed four new tires. That my tires were shot and that they couldnt repair the tire. I told them my tires were from Firestone and were three years old w a warranty. They told me my warranty was null and void. I was mansplained and duped into buying four tires that i did not authorize. I was taken advantage of because I am a woman. They never even returned my call. I showed up after work and my car had four ugly tires on it with a bill of $1000 and no one to talk to. I told the girl I felt llke I was being taken advantage of because Im a woman and she told me "Welcome to her world, everyday " **** **** *

I am a female who just bought a used car at a small local dealership in **********.It had a 30-day warranty so, doing my due diligence, I made an appointment at the 90th ************* a place I thought were reputable, to do a full inspection. Aside from finding regular maintenance items, their mechanic said the right front strut was broken and it would cost around $1,200 to replace both front struts. Because I had the 30-day warranty, I took it back to the dealer and gave him a copy of the ********* paperwork showing what they found. The dealer said they'd fix it, no problem. I left it with them for repair and went to work. Within a half hour, got a call from the dealer. Their mechanic had put it up on the rack to begin work, checked it out, then walked into the dealership office and asked the dealer if this was a test and if he was being tested. There was no broken strut on either side and shocks were fine. So I picked it up later that day, and took it to *** **** the next day to have them do a full inspection, telling them about the 2 conflicting stories . After a full inspection, they said they agreed with the dealer - there was no broken right strut and they took pictures to show me. A one inch minor split in the bellows was all they found and said it would not justify replacing it or the left side strut. After 3 inspections, it was evident that the scam mechanic at ********* 90th St was trying to get a $1,200 repair on a non-existent problem! Be wary of any opinion you get from the mechanics at ********* 90th St. Typical "scam a female because she won't know any differently" scenario." Guess they didn't figure I'd get a second, and third, opinion that would uncover their $1,200 **** Needless to say at this point, but I'm saying it...don't do business with ********* at 90th St.

I went to the one in Montgomeryville mall, and was told that I needed rear brakes and rotors. When I went there to have 4 tires done. Spent 1500.00 on my services to find out that I needed front brakes and rotors not rear. Please be careful with getting work done now, especially if you are a woman, and have a second or even a third opinion.

I spoke with Rick at the 7808 N Military Hwy, Norfolk, VA 23518-4011 store to get a quote on two tires, front and rear brakes and routers, two new tire sensors, and to get my brother set up with a Firestone account and lifetime alignment. Rick was extremely rude when we initially came in and asked questions to start with a quote. He got upset when I wasn’t sure of the current tire size and was making comments under his breath when walking out to the car to check the tire size. I went with him and asked how to check the tire size for future reference and he scoffed and said, just read the side of the tire. Again, very rude and unnecessary. He asked if I had disc or drum brakes. I wasn’t sure, it’s my brothers car and he wasn’t with me. I asked if we could look it up with the VIN or if we could go look at it to see. He said they would have to take the tires off to look or I would just have to know. He said he’s been doing this for 20 years and you can’t look it up by the VIN. I started googling how to check and he said “don’t bother. You won’t be able to do it”. Again, very rude, condescending, and also untrue. I asked if he could give a quote for both the disc brakes (since he wouldn’t bother to try and help me check), he said it would take a long time.. then only gave me a quote for disc brakes. Did not include the lifetime alignment or tire sensors in the quote. Only tires and brakes. I left and sat in my car and googled how to check if it’s disc or drum brakes and it’s very simple and you can literally just look and now I know they are drum brakes so the quote is irrelevant to what I need. This store is known for discriminating against non-white people, which makes sense for how I was treated and has harassed customer for filing complaints in the past.

On March 3, 2024 at 9:51 I went to this location because my car was vibrating when I drove over 65MPH. I was told that I needed all new struts and a left lower control arm. The quote was $2,923.59 for the repair service. I went to another local mechanic in Wentzville and my vehicle was thoroughly examined. The honest mechanic told me I need a new tire only and charged me $414.54 Service advisor #88 Thomas lied and attempted to commit fraud and charge me for service I did not need. This was a shameful hustle. I will never return to this facility. People must know not to visit this location because of the dishonest practices.

Very bad service at the Loganville location, I took my vehicle to fix the brakes, they charged me $450. , and the vehicle had the same issue. I took it back, they replaced the parts again only to find out the same issue. When I took it back the 3rd time, the lead technician told me that they don’t know how to solve the problem. I should take it to the dealer. The manager gave me a full refund and told me not to bring back the vehicle at Tire Plus for any service. I found this very disappointing and cannot understood, why a huge corporation like Tire Plus would do something like this. Fixing a brake job , is supposed to be the simplest thing on a vehicle. This showed me that, they don’t have good technicians and the manager doesn’t know any mechanic. When I asked him to drive the vehicle, he told me that he is not a technician. So I don’t understand why someone who is not a mechanic is a manager for a huge mechanic shop. This is why they are having so many bad reviews. I took my vehicle to friend who is a mechanic, replaced the same parts ( rotors and pads and the vehicle worked perfectly) I believe that this company is discriminating on employees. They are many individuals who are well qualified with many years of experience, but will never get a job at tire plus. I will never take any of my vehicle to any of their locations anymore and would also encourage everyone not to go there for repairs.

Horrible, I will be filing a lawsuit against them , I have been to 2 locations in Pensacola. The one on 9 mile rd. and Davis hwy location. I use my car for work with elderly travelers. My car it's safe. Iv literally been 2 both locations 7 times with same issues. The took my money even with tire warranty. First sold me recalled tires, fixed my rotors they said were bad, then ways tires were bad 2nd set were cupping now my car is shaking just like it was to start. The guy Mike test drove my car each time and still has failed to fix issues. I have spent over $1800 and still same results

I took my car for an old change as I arrived to Firestone my battery died, they jumped my vehicle backwards which caused for the DTCs to loose communication with the PMC causing catastrophic failure of the PCM and the engine control harness. I have to pay $9000 to get my car fix. Not go to Firestone in 500 S SCHMALE RD IN CAROL STREAM, IL !!!!!

I had an appointment at 8:00 AM on April 6, 2024. I walked into the Firestone Complete Auto Car at 7619 Richmond Hwy in Alexandria, VA. The marijuana smoke was so thick you could see it. I was a police officer for 30 years and worked narcotics for 24 of the 30 years so I know what marijuana smoke smells like. I went to the counter and asked the women behind the counter if someone was smoking weed in the business. The lady at the counter looked at me and said no one is smoking in there. If their mechanics have to get high before they work on a car, they are not working on mine. If i was driving down the road and the tire came off and I ran into a tree my family would never know why. I sending a request for the district manager to call me. I had to mark one star becasue the system would not let me mark none. One star is too much credit. These people will get someone killed.