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Business Profile

Auto Repairs

Bridgestone Retail Operations, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Important information

  • Customer Complaint:

    Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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    Customer Complaints Summary

    • 2,356 total complaints in the last 3 years.
    • 814 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, September 25, 2022, I went into the Vestavia Hills, AL location because my tire pressure warning light was on. I had gone to this location before without a problem; however, I waited for about 10 minutes and the manager came out and stated that someone would ***ist me in about 10 minutes. The guy comes out and I relayed that I needed my tire pressure checked. In the state of Alabama tire pressure checks are free and are given high priority. I wasn't thinking -- the guy just, supposedly, started checking the pressure and using the air gadget and stated I was all set. I noticed right away that the tire pressure warning light was still on and was ***uming once the car was turned off and back on the light will go away. That did not happened, and I also remembered that the Firestone guy should have checked the readings from the inside of my car door -- that did not happen. In short, the guy did a half-*** job and I am not sure whether due to race and that I was driving a nice car. I ended up taking my car to my usual tire place and right away the guy asked to see the readings and filled the air where the warning light immediately clicked off. Horrible service!!

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13/2022 THE AMOUNT 510.98 SET OF TIRES. WHEEL BALANCE AND ALIGHNMENT IS WHAT MYSELF AND THE MANAGER ***** DISCUSSED. I CONTACTED ***** THE MANAGER A FIRESTONE PROSPECT AVE IN CLEVELAND OH TO INFORM HIM THAT MY CAR'S TIRES PSI WERE ALL DIFFERENT NUMBERS AND THAT MY CAR WAS PULLING TO THE RIGHT AND DRIVING ALL OVER THE ROAD. I TRAVEL THE FREEWAY TO AND FROM WORK AND ALSO TO TAKE MY SON TO SCHOOL DURING THE WEEK. THE MANAGER STATED THAT THE CAR WAS PUT ON THE MACHINE IN REFERENCE TO THE ALIGNMENT. HE STATED THAT I SHOULD BRING MY CAR IN ON SATURDAY THE 24TH AT 1PM HE WOULD CHECK THE CAR OUT. HE STATED HE WOULD PUT THE CAR ON THE MACHINE AGAIN TO CHECK THE ALIGNMENT. WHEN I ARRIVED AT THE STORE. ***** WAS NOT THERE THE INDIVIDUAL THAT I HAD AN ENCOUNTER WITH WAS THE SERVICE MANAGER PER WHAT HE SAID.. HE STATED THAT THE INFO WAS NOT IN THE SYSTEM AND THE MANAGER WAS OUT DUE TO HIS MOM PASSING. THE SERVICE MANAGER STATED THAT I NEEDED TO START FROM SCRATCH I STARTED TO EXPLAIN WHAT WAS GOING ON. AS I WAS EXPLAINING THE SITUATION HE STATED I NEEDED TO CALM DOWN MY ATTITUDE I STATED I DID NOT HAVE A ATTITUDE AND I ASKED FOR THE MANAGER *****. HE SAID HE WAS OUT AND THAT THERE WAS NO WHEEL ALIGNMENT DONE ON MY VEHICLE. I BEGIN TO DISPUTE THAT BASED ON THE CONVERSATION THAT I HAD WITH THE MANAGER ***** ON 9/13/22 THE DAY I GOT THE WHEELS INSTALLED. THE SERVICE MANAGER SAID THAT HE WAS DONE AND THAT HE WAS DONE HELPING AND WALKED AWAY. I ASKED THE WOMAN THAT WAS THERE FOR THE CORPORATE NUMBER SHE SAID TO GOOGLE IT. I HAD A PREVIOUS ENCOUNTER WITH HER THAT WAS NOT PLEASANT IN THE PAST. I ASKED FOR THE PAPERWORK BECAUSE I DID NOT HAVE MINE PRESENT. THE SERVICE MANAGER CAME BACK OUT AND PRINTED THE PAPER WORK WHICH DIFFERED FROM THE PAPERWORK I HAD AT HOME. I LEFT IT THERE AND WAS ON MY WAY OUT THE DOOR. THE SERVICE MANAGER WAS ACTING OUT AND BEGAN TRYING TO TAUNT MYSELF AND MY DAUGHTER WHILE LIGHTING UP A CIGARETTE IN THE STORE. I BEGAN RECORDING THEIR BEHAVIOR.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/13/2022 THE AMOUNT 510.98
      SET OF TIRES. WHEEL BALANCE AND ALIGHNMENT IS WHAT MYSELF AND THE MANAGER ***** DISCUSSED. I CONTACTED ***** THE MANAGER A FIRESTONE PROSPECT AVE IN CLEVELAND OH TO INFORM HIM THAT MY CAR'S TIRES PSI WERE ALL DIFFERENT NUMBERS AND THAT MY CAR WAS PULLING TO THE RIGHT AND DRIVING ALL OVER THE ROAD. I TRAVEL THE FREEWAY TO AND FROM WORK AND ALSO TO TAKE MY SON TO SCHOOL DURING THE WEEK. THE MANAGER STATED THAT THE CAR WAS PUT ON THE MACHINE IN REFERENCE TO THE ALIGNMENT. HE STATED THAT I SHOULD BRING MY CAR IN ON SATURDAY THE 24TH AT 1PM HE WOULD CHECK THE CAR OUT. HE STATED HE WOULD PUT THE CAR ON THE MACHINE AGAIN TO CHECK THE ALIGNMENT. WHEN I ARRIVED AT THE STORE. ***** WAS NOT THERE THE INDIVIDUAL THAT I HAD AN ENCOUNTER WITH WAS THE SERVICE MANAGER PER WHAT HE SAID.. HE STATED THAT THE INFO WAS NOT IN THE SYSTEM AND THE MANAGER WAS OUT DUE TO HIS MOM PASSING. THE SERVICE MANAGER STATED THAT I NEEDED TO START FROM SCRATCH I STARTED TO EXPLAIN WHAT WAS GOING ON. AS I WAS EXPLAINING THE SITUATION HE STATED I NEEDED TO CALM DOWN MY ATTITUDE I STATED I DID NOT HAVE A ATTITUDE AND I ASKED FOR THE MANAGER *****. HE SAID HE WAS OUT AND THAT THERE WAS NO WHEEL ALIGNMENT DONE ON MY VEHICLE. I BEGIN TO DISPUTE THAT BASED ON THE CONVERSATION THAT I HAD WITH THE MANAGER ***** ON 9/13/22 THE DAY I GOT THE WHEELS INSTALLED. THE SERVICE MANAGER SAID THAT HE WAS DONE AND THAT HE WAS DONE HELPING AND WALKED AWAY. I ASKED THE WOMAN THAT WAS THERE FOR THE CORPORATE NUMBER SHE SAID TO GOOGLE IT. I HAD A PREVIOUS ENCOUNTER WITH HER THAT WAS NOT PLEASANT IN THE PAST. I ASKED FOR THE PAPERWORK BECAUSE I DID NOT HAVE MINE PRESENT. THE SERVICE MANAGER CAME BACK OUT AND PRINTED THE PAPER WORK WHICH DIFFERED FROM THE PAPERWORK I HAD AT HOME. I LEFT IT THERE AND WAS ON MY WAY OUT THE DOOR. THE SERVICE MANAGER WAS ACTING OUT AND BEGAN TRYING TO TAUNT MYSELF AND MY DAUGHTER WHILE LIGHTING UP A CIGARETTE IN THE STORE. I BEGAN RECORDING THEIR BEHAVIOR.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/09/26) */
      I'm sorry she had such a bad encounter with this particular Firestone store. I'm an independent dealer in Hendersonville, Tn. and have nothing to do with other Firestone stores. I believe she has issued a complaint against the wrong store. I hope she gets the issue resolved. Sincerely, J**** ********** owner

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged for this service monthly for a vehicle I no longer have. I was asked to send in proof of my total loss. I sent in paperwork in two different forms for proof and was told to go into my local Firestone and update the account with the new vehicle for replacement on the account. Customer service assured me that this was all I needed to do. When I went in to do this I was informed that I would need to receive and email for approval before this could happen. I spoke with customer service and they confirmed this was the process that need to occur. I had to pay out of pocket for service at this time and Resolv said they cannot promise reimbursement. This is very inconvenient for myself and very poor customer service.

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my **** in for an oil change and the shop dropped my **** on the Lyft while it was in the air. A claim was filed to
      Have it repaired. I went and received estimates per request. The shops informed me that they can not give an accurate detailed quote other then cosmetic without taking it apart. They stated once they take it apart At that point I'm responsible for the bill. I informed bridge stone and they tried to bully me out of repairs with legal talk. I have a ***** **** version of the ***** ********.Which has a suspension system that needed to Be assessed. They wanted me to sign a form waiving them of responsibility for any other damages outside of the cosmetic. I declined and went through insurance. Insurance has been trying to recoup the repairs and my deductible since January but bridge stone has not answered or returned any of their calls. I have emails of them accepting responsibility for the accident. The shop where the incident took place stated the claim is no longer visible to them in store so they can not assist me. I am trying to recoup the money OWED to me. They physically dropped my $40k **** causing damages that I can prove we're not that prior to. This will be my last attempt before filing a law suit to include my wasted time, intimidation and inconvience. I can provide emails as well as detailed maintance records and documentation where the area damaged was completely repaired from a previous wreck months prior too by *********** insurance. I can also provide all relative claim information to the prior repair with *********** and the one geico has been trying to recoup. This is highly unprofessional on their part! I would also like a refund the oil change they still charged me for after damaging our property!

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried calling Firestone / Bridgestone corporate numerous times regarding claim # *******. This is regarding a "wheel off" incident on Friday, 8/26/22. Several weeks have passed and I've heard little from Firestone, aside from contacting the shop in Lisle, IL (******* - Store #******) who performed the work and talking to the customer service ************** service agents.

      Customer service provided a name and phone number for the claims agent - who is apparently the only person in the company who can adress this. He is not returning any calls. This is about a car repair and they failed to attach the tire properly, in which a wheel-off occured and the car needs to be repaired .

      We are now approaching 4 weeks since the incident and I've heard nothing from the agent assigned (****). I am requesting (1) **** promptly return my calls and provide me an update on this situation, (2) an assessment of the vehicle and information on when this assessment will occur, (3) repair of my vehicle at no cost to me, (4) a rental car provided by Firestone during the time my vehicle is in service, and (5) reimbursement for all costs related to this incident (original service, as well as costs in which I have incurred such as cab / **** fees, mileage, etc). I can provide this information to my insurance agent and it is likely that they will seek reimbursement for the tow services.

      I have photos of the vehicle, an incident summary, and a call log available upon request which detail the actions I have taken on my part. Soon I will have to involve a lawyer and my insurance company if this is not resolved.

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 30, 2022, I took my 2017 ******* ******* for an Oil change. When I came back from my vacation on September 20, 2022 and drove my vehicle to work as usual, my vehicle started making noises. I stopped at a near by ******** and checked my oil and saw that there was no oil in the vehicle. My vehicle is not undrivable. Firestone was the last place that touched my vehicle. I had to tow it to their shop and it has been there the last couple of days. I just received a called from Firestone Claimed department and they are denying to fix/repair my vehicle. They are NOT taking responsibility for their action. I am new to town and this my only reliable vehicle that me and my family have. This effecting our lives and our jobs to get to work.

    • Initial Complaint

      Date:09/20/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Okay. Try this:

      On July 29, 2022 at 10:10 AM, I took my 2014 ***** ******* to Firestone to have a standard oil change. The amount that was paid was $104.01. On August 3, I noticed a burning smell and smoke coming from underneath my hood. I pulled over, and saw smoke coming from my oil filter housing. I tried starting the truck, but it would not turn over. After a few attempts, I had the vehicle towed over to Firestone. September 1, was when they were able to take a look at it and I was told to come and pick it up; they couldn't get the vehicle started and said there were a bunch of codes. They suggested I take it to *****. I was given the information concerning the codes they found. I had the ******* towed to my business, unscrewed the oil filter housing and noticed the filter was placed in wrong; It was placed in upside down. It was melted and smelt burnt. The same burning smell that is in my car. I have not gone back to Firestone. Instead, I contacted you.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Firestone did an oil change on my car the oil filter was very loose leaked all of the oil took it back to them the advised me that they tightened everything up and everything was good that the turbo was leaking I had to take it to the dealership I took it to the dealership they advised me it was a gasket cover that Firestone replaced that was leaking so I took it back to Firestone this was a Friday it's out there all weekend they called me Monday and told me the car was done oil leaked into the engine

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car into this business on 8/22 to have a water pump replaced on my car. The job was completed on 8/24. When I received my car back the air was no longer working the car is shaking really bad and misfiring. I took the car back the next day and they were unable to fix the issue. I took the car to another firestone to see if they were able to determine what happened to the car. They were unable to determine what happened and now the car is no longer running it will not stay crunk. I filed a complaint for a refund with the main office over a week ago. I have gotten nothing but the run around the area manager was supposed to contact me 48hrs after I made the complaint here it us 2 weeks later I am still without a car and no call back from the regional manager. I have been talking to the store manager **** who is not following through with anything on my complaint for a full refund. The company has placed me on the back burner after I have spent over $**** in repairs they have put other customer needs before mine all why inconviencing me. I have missed time from work due to no ride as well as paying for rides to get around. I went in gor a service and solution and left cheated with no car and no way to get the car repaired. On top of that the head office is doing nothing to resolve the situation immediately.

    Bridgestone Retail Operations, LLC is NOT a BBB Accredited Business.

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