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Business Profile

Pest Control Services

Terminix

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see

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Terminix has 444 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 1,113 Customer Reviews

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    Review Details

    • Steven F

      Date: 10/20/2022

      After being unable to complete the initial service appointment due to a faulty sprayer, the local ******, ** branch has no-call, no-showed on three different occasions to complete their end of the contract. Calling the branch redirects you to the national call center. There is no way to speak to anyone at the local branch. After being told I would be charged a full year's worth of money for a contract that they can't fulfill, I have no choice but to file for arbitration. I'm sure a federal arbitrator would agree that a company that can't ever show up or answer a call is in breach of contract.

      Terminix

      Date: 10/24/2022

      Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

      Terminix Executive Services

    • Corey H

      Date: 10/19/2022

      Had terminix for several years always paid on time. They performed a service I specifically told them not to because no one would be home. When I called to dispute service told they would look into it. Sent my bill to collections and told it was a valid charge. Should have called the authorities and reported a trespasser. This is criminal theft.

      Terminix

      Date: 10/20/2022

      Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

      Terminix Executive Services

    • Patrick S

      Date: 10/19/2022

      No star at all but, to leave a comment I had to choose a star. For those who read this complaint I wanted to leave them a t*** emoji. I would hire them only on a needed basis. Well, that was until today after one of the rude managers of customer service hung up on me for asking to make sure that this non-standing contract was cancelled. This is after the fact back in late 2021 I got a text that my Amex was charged for service, and I called and ask that my service be canceled. I was still being charged and wasn't going to pay it off instead I did just to get rid of them and to make sure my credit wasn't affected by their lack of customer service with the customer in mind. two things that bothers me about this companies' practices. Firstly, they show up then call you and let you know they are there to treat your home and only treat the outside of my home with "SUGAR WATER" no pest control whatsoever, even after they have come out, I still have the same old friendly neighborhood spider and his friends on my ring camaras. Secondly, the fact that I had to pay something off when I have not seen them in at least three months is disturbing. I will find other means and other services from this point on to treat my home. The manager wanted to freeze my account, but I demanded that she remove it all together she got rude and hung up. Now that's how you keep a customer....NOT!!!!!

      Terminix

      Date: 10/20/2022

      We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with services. We pride ourselves on our service and the high quality standards we maintain. Upon review of your account, I can confirm that your services have been cancelled. This information will be forwarded to our management team to help provide a better customer experience.  

      ********************** Executive Services

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