Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a camera lens from ***************, a store in *************, on May 25, 2022. The lens was to be sent to me via FedEx at my hotel in *********, *******. (The FedEx tracking number was: 580730170138.)A FedEx employee in **********, ******* phoned my ********* hotel on May 28 saying that the lens was being held in ********** pending my payment of ******** customs duties. But after sending that email, the FedEx employee incorrectly entered on the FedEx tracking record that the lens had thus already been delivered to me in ********* (and used the email correspondence as proof of delivery).I telephoned FedEx in ********** that day to settle the customs fee, but they told me they didnt accept either credit cards or cash as payment, and since those were the only options convenient to me, I asked *** to request return of the lens to their ******** store.*** has told me that on three occasions in June 2022 they filed a claim with FedEx for return of the lens, but that on each occasion FedEx told them (erroneously) that they had delivered the lens to me in *********.As a result of FedExs failure to return the lens to ***, after 45 days the lens ultimately ended up being confiscated by ******** customs in **********.During that 45-day period, I repeatedly telephoned FedEx. I asked FedEx to return the lens to the ******** store but they told me only the store could make such a request (see above). I also asked FedEx to correct the erroneous delivery entry on its tracking record, but they told me that once information was entered it could not be changed. Thus, the misunderstanding persisted, leaving me at a financial loss through no fault of my own.Thus, I am here requesting that FedEx pay me the full cost for the lens -- $1,048 (a **** FE ****** mm f 3.5/6.3 lens).

  

  Business Response

  Date: 06/28/2023

  Dear Valued Customer: According to our records of this shipment it has been seized by customs. Unfortunately under FedEx's terms and conditions of carriage we assume no such liability of a claim. We again apologize and hope to serve you more favorable in the near future. 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20202839
  
  I am rejecting this response because:

  Your (FedEx's) response is very perplexing.  Are you saying that you bear NO liability WHATSOEVER for the mistakes that you yourself make and their consequences for a designated recipient?  It is FedEx that entered incorrect tracking information and refused to correct it, ultimately resulting in the confiscation of my camera lens by Moroccan customs.  Please send me relevant excerpts of FedEx's policy terms that state such a position.  (I don't think that such terms -- under which a company would take no responsibility for its own mistakes -- could be legally defensible.  We are not talking about "acts of God" here.

  And the shipper/store ******************* insists that they sent FedEx claims for return of the lens on three occasions.  (See my earlier statement that provided one of the claim numbers.). Did or did not FedEx deny B&H's requests?

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/05/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your

  concerns regarding the handling of the shipment traveling on package

  tracking number ************ and after their complete review it appears

  package was seized by customs officials in destination country on June 

  11, 2022. 11, 2022.  Unfortunately under FedEx's terms and conditions of
  carriage we assume no such liability of a claim
   
  Please accept our sincere apologies for any inconvenience you have

  encountered. We value the trust our customers place in us, and we

  look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20202839
  
  I am rejecting this response because:

  The most recent FedEx response seemed to be simply an evasive form letter that replied to NONE of the questions I have asked them.

  I would like a reply from FedEx on the questions I have asked.  In plain terms, I want FedEx to read my earlier correspondence and REPLY WITH SPECIFICS: not least as to what responsibilities they assume when they contract to deliver an item and whether they ever responded to *******************'s requests for return of the lens.

  If they continue to be non responsive on this matter I'll have no option other than to take them to court, and at that time I'll be seeking compensation not only for the full cost of the camera lens caused by their negligence, but also for all the time, affiliated costs and emotional distress I've suffered due to their negligence.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking # ************ Greetings. I'm writing with a rather frustrating dilemma. My brother sent a package to me on 6/02/2023 from the ***************** (***) Utilizing Fedex. Unfortunately a ******** Fedex employee put a $1 value on the shipping Box. (Value of package, $4,899.) When the package arrived in ******** the **** customs authority put a $4,076. fine on the package. This is no fault of my own nor my brother. This is the fault of the fedex employee. I am humbly requesting that the fine be paid to the **** customs authority and the package released and delivered. I eagerly await your assistance and response. Thank you.

  

  Business Response

  Date: 06/23/2023

  Dear **************************************:

  Currently, we are working to obtain an update from Customs regarding your request. We will continue to work towards a resolution and provide updates  to you when they become available.   
  

  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you may have been caused. 
  
  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex stated my package was delivered and the picture they took to show that the package was delivered look a pic on a truck or warehouse. My package was either delivered to the wrong address or stolen from a fed ex employee because I have a ring doorbell and no package was delivered but I did screenshot showing the picture by fed ex stating that my package was delivered

  

  Business Response

  Date: 06/29/2023

  I have spoken to the recipient. They confirmed that they have received a replacement item that was delivered. The service provider is sending a driver to investigate and attempt to recover misdelivered item to return to the shipper.

  

  Business Response

  Date: 06/30/2023

  Dear *******************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an envelop via FedEx Priority, the tracking# is ************. Per FedEx the delivery date was 5/22/23. But it was not actually delivered until 5/26/23. FedEx told me that I can request a refund or adjustment of the bill by going to a FedEx website, but that website is non functional, despite my multiple tries on different devices at different time, all I got was this message "Sorry we are currently unable to process your request. Try again later". And FedEx live representatives keep telling me the only way for FedEx to look at the matter by me submitting a request on their website. I have sent an email with my refund request to ************************************ on 6/8/23 but as of the time being, no one replied.

  Customer Answer

  Date: 06/17/2023

  Total (charged on my credit card) for the shipment: $75.17

  

  Business Response

  Date: 06/20/2023

  Dear Tin,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, credit of $ ***** has been applied to the shipment on FedEx tracking number 772192566570.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully
  FedEx

  

  Business Response

  Date: 06/21/2023

  Dear Tin,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, credit of $ ***** has been applied to the shipment on FedEx tracking number 772192566570.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully
  FedEx

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1/23 a 100 pound plus sofa was left at my mailbox on the road. The mailman helped my 70 year old husband load it in the truck. Case #C110337490 opened on 6/1/23. No follow up to date. This was not my first complaint. Case #C1120207863 opened today regarding 2 boxes left at my mailbox (noted as delivered to gated driveway.) Before they could be retrieved they were taken by someone. This is an ongoing issue with 390, 404, and *********************. I have been calling, responding to delivery surveys, and wrote a letter. Still no resolve. Ive attached some photos of items delivered and my delivery instructions.

  

  Business Response

  Date: 06/22/2023

  Dear *********************************,
         
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************ (C-112070863) and ************ (C-110337490).
   
  We are very concerned to learn of your dissatisfaction with the handling of your shipment.  As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area.  Our records indicate package tracking number ************ (C-112070863) was received on June 16, 2023 at 10:47 a.m. and tracking number ************ (C-110337490) was received on June 1, 2023 at 11:25 a.m.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
     
  Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
   

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Packages for home address have been misdelivered by the ************** hub and FedEx has not made any attempts to investigate or reimburse for costs associated for merchandise. Since package was received and delivered by FedEx the retailers refuse to open claims which leaves the consumer holding the bag to seek restitution. Attempts to get assistance are now useless since the automated system requires tracking information to redirect calls. But FedEx has purged tracking details from their systems without contacting us or reimbursing for loss.

  

  Business Response

  Date: 06/23/2023

  Dear *********************
  ?
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Per our telephone conversation, ******************** was delivered September of 2022? We are concerned to learn of your report that the shipment was not located.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx Tracking # ************, driver failed to walk up two flights of stairs and knock on my door to get a signature for a package delivery!

  

  Business Response

  Date: 06/30/2023

  Dear ******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FEXEX did not deliver my last 2 packages. The last package i was at home fixing the front door, i saw the FedEx driver driving around the neighborhood, then i got an email that the package was delivered . I filed 2 claims with FedEx and after several days i was told the items were delivered , nothing else. I was able to get a picture of one of the deliveries and the FEDEX driver left them at somebody's garage , but i live in a HOA with hundreds of garages and they all look the same case with fedex= ************ and second case =************. In the end they said , If you have not located your package please contact your shipper to initiate lost package procedures

  

  Business Response

  Date: 07/06/2023

  Dear ************************************* :
  
  
  Your report to the Better Business Bureau regarding tracking number ************ and ************ was received.
  
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, as you stated your packages ************ was not delivered 6-11-2023 to garage and ************ on 6-12-2023 at 8:21 to side door.
  
  If the shipment has not been located and per our conversation today you do not have the packages. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20196628
  
  I am rejecting this response because: EVEN THOUGH FedEx has their own picture for one of the packages, showing the package was NOT delivered to my door, they claim they cannot do anything unless i call ********** so they would start an investigation . And when i call ********** they say call FedEx .
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/10/2023

  Dear ************************************* :
  
  Your report to the Better Business Bureau regarding tracking number ************ and ************ was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, as you stated your packages ************ was not delivered 6-11-2023 to garage and ************ on 6-12-2023 at 8:21 to side door.
  
  If the shipment has not been located and per our conversation today you do not have the packages. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. As I have advised the matter cannot be resolved until the shipper of both packages file the claims if they do not want to file the claims they would need to provide FedEx a LOA letter of authorization advising us to settle with you on their company letterhead.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20196628
  
  I am rejecting this response because: FEDEX has a picture of the package that was MID delivered and in response they tell me to go call ************** and ********** tells me i need to call fedex ... blaming game where i am in the middle 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** lived in my apartment for 3 years and have NEVER received a FedEx package. Every other delivery service is able to deliver with no issue. FedEx does not ring the bell, knock on the door, or update their tracking app. Every customer service representative I spoke to gave a different answer. Just today I was told my package was ready for pickup, out for delivery AND destroyed all within 15 minutes. All of their information is inaccurate. I have lost a significant amount of money paying for fast shipping on packages never delivered. Fedex does not provide a phone number OR ADDRESS for the facility that holds peoples items. I have to spend more money to go all the way across town and HOPE that my package will be there. The process is extremely inconvenient and disrespectful. Their employees are NOT trained and are RUDE to customers. This has been going on for years with no resolution.

  

  Business Response

  Date: 06/30/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipments that have been attempted to your address.  The appropriate management has been notified of the situation concerning specific delivery instructions.  An internal review was conducted with the drivers responsible for serving your area . 

  We certainly regret any inconvenience you have encountered.  If the shipments have not been located or received and because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  
  Respectfully,

  FedEx

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20196284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/30/2023

  If a shipment requires an Adult or Direct signature it has to be signed for and will under no circumstances be released or delivered to any other recipient or address to sign.  When these types of signatures are needed a door tag is left and the shipment will be reattempted.  For additional information please go to fedex.com to view signature options. 

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products we have ordered have not arrived to our new address. We have used our new address with different vendors. The label on the boxes have our new address, but the FedEx drivers continue to deliver packages to our old address.On one particular delivery, they had a signature and they claimed it was my husband signature. He did not sign for that package. The package was delivered to our old address.In May of this year, a delivery of flowers went to my old address by mistake. The second Mothers Day gift was also delivered to my old address. It took me a week to go to my old address after FedEx had no idea where our package went. It wasnt until after the vendor sent a picture of the package delivered. Did I realize they had delivered it to the wrong address. I left work early today to receive two packages through FedEx because the vendor was requiring a signature. I saw the update online, but no one came to my door. I drove to my old address, and there was no sticker on the door. I have no idea where they tried to deliver the package. My husband filed a complaint through FedEx two weeks ago. I filed a case today. I attempted to have the package held at the location, but the customer service representative was unable to make that happen over the phone, and I was unable to do it online.My delivery for Mothers Day is were screwed up and now my deliveries for Fathers Day will also be screwed up. FedEx needs to fix this process so that I can receive my packages for the rest of the time that I live in this location.

  

  Business Response

  Date: 06/30/2023

  Dear *********************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Please call me at ************ ext.  999974 for assistance.

   Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

   Respectfully,

   FedEx