Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 990 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed thru *************************** to PING in *******, **. I was provided a tracking number for FedEx to track the order. The package was originally scheduled to be delivered.by end of business day Thursday between the hours of 2-6pm. When checking the FedEx website Tuesday there was an update that delivery was changed to an earlier day today (Wednesday) by end of business today between the hours of 2-6pm. That time has passed. The status has not changed from Departed FedEx location *******, ** 6/6/2023 9:01 AM.but now there is an alert from the FedEx website stating: No scheduled delivery date available at this time. Tracking order information: Order #: ****** SHIP DATE: 06/05/2023 FEDEX TRACKING NUMBER: ************. There is no one to contact or speak to at FedEx. I am submitting this information for assistance to resolve this issue as soon as possible.. Thank you.

  

  Business Response

  Date: 06/13/2023

  Dear : ******************** :
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  It appears that the shipment traveling on package tracking number ************ was updated in our automated system of a delivery change date for Ground ***************** The shipment original commit was for 6-8-2023, it was updated to an adjusted date of 6-7-2023 but, still not delivered until 6-8-2023 upon its arrival. The delivery was completed at 4:48 PM on June 8,2023.
  
  We understand your concerns regarding the information you received on the status of your shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Information regarding various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to **, and we hope you will allow ** other opportunities to serve you.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have shiped a package via FEDEX which has been lost and I have contact you guys for help. After a few month discussion FEDEX emailed me to give me 500 CAD but until today I have not receive the money yet.FEDEX tracking number is ************ shipped on 11/Feb/2022. Some one from FEDEX emailed me about this claim but I could not find the email now for the 500CAD.Please help on this issue.Thanks *****

  

  Business Response

  Date: 06/13/2023

  Dear: *****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret the problems you encountered while attempting to file a claim for the shipment traveling on package tracking number ************. The claim has been filed and forwarded to our Cargo Claims Express ****** personnel for review. A response was forwarded to you from our Claims personnel. They have offered Goodwill of $500.00 CAD which you accepted.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx made a fraudulent charge of $1465.77 to my *********** credit card.They never delivered the package to the original destination and then they charged me the $1465.77 to reroute the package and they never told me they would charge a single ***** to do that. Since they wouldnt deliver the package to the original destination they said they could reroute it to a different address with a FedEx account number. They deceptively told me to create a FedEx account to reroute the package to the new destination and this they claim give them the power to charge whatever they want in their terms and conditions. Again they never mentioned any additional charges other than original $400 to ship the package from ************* to ******************* ******.I have all kinds of emails and proof that they never mentioned any additional charges and that I was tricked and coerced. I want my money refunded. This is fraud.I will provide all documentation if needed.

  

  Business Response

  Date: 06/13/2023

  Dear *****,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, credit of $1465.77 has been applied to the shipment on FedEx tracking number 617834300765.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully
  FedEx

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company had a charge of $119.74 that was actually brought up as fraud by FedEx in March 2023. On March 31st we had a Fraud Case ID created. I later received another invoice telling me that this invoice was late and I needed to pay it. When I called customer service they had me email ****************************************** because they could not help me at that level. I wanted to close my account, but couldn't with a balance. I then received a late charge of $9.58 on May 8, 2023. Once again I call and they tell me to email the ******************************************. When I got an answer back they had only removed the late fee. Next, I received a notice of the $119.74 being very late PLUS another fraudulent invoice for $59.87. AGAIN, I had to write another email. I wanted my account closed, but AGAIN I could not because of balances due. I was trying to prevent further fraud charges. They did "rebill" the $119.74 and took that off. I went ahead and paid the $59.87 so that I could have a zero balance and could close the account. NOPE! ********************** can't close my account because they want to confirm it's me by asking my personal address and personal phone number after I gave them multiple normal business items they could confirm. Now I am awaiting a call from the fraud department that *** take 48 hours if ever to receive. I have multiple calls in to a Ms ****** that they gave me that was supposed to be assigned to our case. FedEx needs to CLOSE my acct immediately and refund the $59.87 before our attorney has more charges to be added. I have every document, conversation, etc. The lady I talked to today after the rude guy I talked to could not guarantee that someone could not charge against my account. So.... I can't close my account because of fraud, but someone doing the fraud can use my account. That makes perfect sense. Her words were "I know you want me to be able to tell you that, but I can't" (I wanted to hear that no one could use my account while we are awaiting the fraud depart to call.

  

  Business Response

  Date: 06/09/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau

  The appropriate management has been notified of your concerns regarding the  

  tracking number ************ and related invoice number ***********.

  The charge of $59.87 has been credited.  Please allow 3 to 5 business days.

  Also, your FedEx account must go through a successful verification process

  before it can be closed and that has not been completed  The Fraud department

  is reviewing the situation and can be contacted at **************, M-Fri, 8:00 a.m.

  to 5:00 p.m.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  

  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around the middle of May 2023 I ordered a pair on waterproof boots from fingerhut fetti. I provided the ************************* address apt B along with the **************,**** zip ***** address. At either rate, my package was delivered to the wrong apt on May 23 2023. The photo taken by FedEx proves this matter without dispute as it shows the front door of my neighbors apt with the packages on the porch. I asked the neighbors about the package on May 31 2023 which is when they were originally supposed to be delivered. The neighbors in Apt A denied any knowledge or that they were in possession of the package. Fingerhut provided an affidavit form which I filed on or about may 31 2023. I elected instead of store credit that the package be redelivered. On June 7th 2023 I recieved notification by text alert that the package had been delivered. I looked outside there was no package. I walked to the front of our building and once again the package was left at the wrong address. I complained to fingerhut who provided me with additional credit and I also spoke with FedEx fir a second time with noted the complaint and was told that I would recieve a text regarding the results. As I explained to FedEx it is not my responsibility to retrieve packages from the neighbors residence. To walk on some else's property to inspect or retrieve packages in dangerous as the property owners could easily mistake you for someone stealing packages from their property I believe responsibility lies with FedEx as all billing address and or information contained in my fingerhut fetti file also matches my current address of record. Also as a note this is the 4th time that FedEx has left packages at the wrong address.

  

  Business Response

  Date: 06/14/2023

  Dear *********************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx driver (same driver every time) continues to deliver mail to the mailbox in flagrant violation of mailbox restriction law, 18 u.s.c. ****. Complaints to FedEx do *nothing*. They say they will "recommend" the driver, as opposed to taking any action against the driver for failing to adhere to federal law. Driver yanks open mailbox, ditches package, leaves mailbox door open to the street. FedEx is not allowed to use mailboxes and continues to do so anyway, with driver causing mailbox damage. Contacted USPIS to leave complaint as well and was recommended to make a BBB complaint in addition since contacting FedEx provides no resolution.

  

  Business Response

  Date: 06/15/2023

  Dear ***************************,

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20156479
  
  I am rejecting this response because: "Continue to monitor" is not a response. Driver retraining? Driver penalty? Your literal response is that we will watch the situation, which is no response at all.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/19/2023

  Dear *****************************,

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Friday, fed ex refused to pickup a shipment 2) Saturday at 3:30p, after acquiring a cardboard shipping container, I returned to the drop off point to find that the shipment had already been accepted about an hour prior to my return. Wont pick it up, picked it up 3) tracking was changed to say overnight across the country 4) tracking was changed to say damaged in shipping. 5) after it was broken, my package was boxed up, and instead of shipping it, fed ex returned the repackaged shipment to me. Why not ***************? I paid $150 to ship it, they wouldnt take it, then they would. Then they broke it, reboxed it, and sent it back to me.6) following receipt, attempted to locate customer service on their website. This appears to be intentionally difficult to find, and when the customer support number is called, a non-native speaker answers. Non-native speaker is not 100% intelligible. Given direction to file a claim instead of complaint, but to my knowledge, package isnt broken 7) hidden in a read more link to expand is a link to adjust billing. 8) click link to adjust billing, sign in, enter tracking and credit card number. Site returns a message saying its down or broken or something, suggesting to me to try again later. 9) try the link again, still doesnt work, same message. At this point, several hours of my time are wasted, and it appears Im out $150 shipping. They refused to take a package, they then took the package before I could get it to. Broke it, reboxed it, sent it back to me instead of delivering it. Hid customer support, connected me to a non-native speaker, redirected me to a hidden link that appears to be broken for many consecutive days. If its all an accident or my fault, thats on me. Its a terrible experience, however, I suspect that this many layers is subtlety insulating the corporation from actual customer support, and its done in a possibly deceptive way

  

  Business Response

  Date: 06/23/2023

  Dear ***********************
  
  Thank you for bringing your concerns to our attention. I attempted to contact you and was unable to reach you.   We regret your disappointment, and I would like to personally speak with you to address this matter.  Please contact me at *************************.   
  
  We appreciate your patronage, and I look forward to hearing from you soon. 
  
  Best Regards, 
  
  FedEx
  ************

  

  Business Response

  Date: 06/28/2023

  Dear **********************; 
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.  
  
  A credit of $368.46 was processed on June 28, 2023 to the billed credit card for FedEx tracking number number 772308085305. 
  
  For any additional information, please contact your credit card financial institution.  
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  
  Respectfully,  
  
  FedEx 

  

  Business Response

  Date: 07/07/2023

  Dear **********************; 
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.  
  
  A credit of $368.46 was processed on June 28, 2023 to the billed credit card for FedEx tracking number number 772308085305. 
  
  For any additional information, please contact your credit card financial institution.  
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  
  Respectfully,  
  
  FedEx 

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex has lost yet another package of mine, charged me $ & will not locate the package. They seem to never want to deliver packages out to my area because their shipping hub is in *******, ** about an hour away from me however this is NOT MY PROBLEM! Track # is ************ but NOBODY wants to lift a finger ***********************************************************************************************************************

  

  Business Response

  Date: 06/20/2023

  Dear **************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Your concerns have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My delivery for wine was scheduled to deliver on Saturday. My husband and I were both here all day. I received a text saying there was nobody home so they will try again on Monday. Monday I see the truck IN MY DRIVEWAY so I send my husband out and the driver left with him standing there. Now I've received a 2nd text that I was not home. Today, I receive a 3rd text saying I wasn't home. I work from home. My desk is facing the window that faces the driveway and front door. We also have 4 dogs. It was IMPOSSIBLE that FedEx was here for the 3rd and final attempt. I called FedEx on Monday and told the person the truck was in my driveway but no delivery was made. The person apologized and said, "We will educate our driver to knock or ring the doorbell." What? Today when I called I asked to speak to a supervisor and was told they're all in meetings. The guy just kept repeating that the drivers notes say we weren't home. I definitely raised my voice because he wasn't listening. He hung up on me. I called back and got a woman who again reiterated what the notes said. I said, "I don't care what your notes say, the person writing them is being dishonest." My guess is, the box is heavy and the driver doesn't want to lift it. I suggest they find a different job. I want my delivery. I don't want to go pick it up somewhere else. The same wine has been delivered to my house probably 20 times.Tracking - ************

  

  Business Response

  Date: 06/09/2023

  Dear ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 10:42 a.m. on June 8th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area along with the issues with customer service and will be addressed internally.

  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday May the 31st I had a person sent me a package. He dropped it off at 4:49pm at the local FedEx store in ************** **. The label that was created by FedEx said it would be delivered on Friday June the 2nd by 8pm. Due to that information the Black Cherry Philodendron was packaged for a two day trip by the shipper. When he dropped it off at the local office he dropped it off and was never told that it was past the cutoff point for two day shipping. After receiving the package FedEx created a new label after the fact that said it would now be delivered on Monday June the 5th. On May the 31st, I contacted FedEx to figure out what was going on because at the time the shipping label that we had a copy of said Friday the 2nd but the tracking said Monday the 5th. Every time I talked to someone I was told a different story. I asked multiple times about FedEx upgrading the shipping to get it to us faster due to the error but they said I would have to pay an extra $50 or more to upgrade it after already paying $31 to ship it 2 day. I didn't want to pay extra because of it being FedEx's error. To compound to all that it was labeled as a perishable but FedEx let it sit in an office for 24 hours before sending it out then let it sit for 48 hours at ************* before delivering it. After finally receiving it the plant was "damaged" it showed obvious signs of stress. The entire root structure was killed and it lost several leaves due to the delay. Due to the entire issue FedEx caused the entire value of the plant around $150 has been lost.

  

  Business Response

  Date: 06/09/2023

  Dear **************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 772308220050.   In accordance with FedEx Terms and Conditions, "All packages must be prepared and packed by the shipper for safe transportation with ordinary care in handling in an express-transportation environment. Any articles susceptible to damage as a result of conditions that *** be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging".
  
  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx