Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I generated a shipping label with fed ex. The label did not generate, I called them they told me to make another one and that I can file for a refund in a weeks time. I make another label for overnight express. I need the package fast. They make a delivery attempt, the driver does not ring the door bell or leave a door tag. I call them to see what I can do to get another attempted delivery. I give door code, phone number ect. They reattempt to re deliver. Do not use door code, phone number or the note i left of the door with my phone number. I call to get the package sent to a fed ex location. They assure me it will arrive by Saturday. It is now Monday, and the package is still being attempted to deliver at my home address. With no door tag being left. I call and they tell me it will be at the location I selected tomorrow, but it will also be attempted to deliver at my house. I now do not know where this package is. I'm not confident they know where it is. I have now paid to send two packages and havent received it. It is a urgent package for my wedding. As the consumer I did everything I could, and they have failed me. This is most stressful part of my wedding now!

  

  Business Response

  Date: 09/15/2022

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  
  Our records indicate the shipment on tracking number 777880320694 was delivered at 11:57 a.m. on September 13, 2022.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple items which have passed through the *********, ** FedEx facility that have not been delivered, however the FedEx delivery person is marking the items as being delivered. I have attempted to work with FedEx to resolve the issue, however they have taken no action to resolve the underlying issue. I am concerned that the same management/employee practices which lead to the incident where a FedEx delivery person was dumping packages in a ravine in ** is at work in the *********, ** facility. Link to story: https://www.usatoday.com/story/news/nation/2021/12/10/*******-man-allegedly-dumped-fedex-packages-ravine/**********/I have opened cases with FedEx concerning these incidents.FedEx case number : C-******** Shipping Vendor : Vevor Date: 9/10/2022 FedEx Tracking Number : ************ Case was opened at the time, I do not have the case number now.Shipping Vendor : Amazon Date of shipment: 7/26/2022 FedEx Tracking Number : ************ I would like for FedEx to investigate this facility to ensure that they do not have a driver(s) which are dumping packages. They should be able to track to the individual who was in charge of the package when it was allegedly delivered.

  

  Business Response

  Date: 09/16/2022

  Dear **************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277565416100. 

  Our records indicate a proof of delivery on September 10, 2022, at 1:18 p.m.  The local Ground manager has attempted to call you several times and left

  voice messages.  Also, case notes indicate we received an automated text from you confirming delivery.  We can assure you that no packages are being discarded.

   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving

  you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My pet got stuck in ***** as he is sick due to some issue which require a blood test can only be done in *** to know if he got critical condition which is life threatening or not. My vet in ***** use Fedex expedite service on my behalf to ship the package tracking no 8134-9491-8941 to 261 *********************, **** *********, ****** UNIVERSITY, **. Package suppose to be delivered to this last last Wednesday as package is time sensitive due to certain guideline for that sample with in a time frame it need to be delivered and when we check the status it is stuck in GA and I called twice once last week on Friday 9th around 12:26 pm eastern time zone and 09/12/2022 @ 9:41am eastern time zone emphasize on how important that delivery is for my pet health. first time representative told me I will get to know via phone from Fedex with in 48 hours why my package delayed and I am still waiting on that call. I called on 12th September to check status now representative told me they are looking for package it may be lost. my pet is important to me may be for Fedex its just a business but as per my contract for this delivery, it should be delivered by last week 09/07/2022. I request BBB to get me justice on this matter. I have spent hefty amount to get my pet (around 5000$) and waited several year to get this pet. I trusted Fedex to deliver this package on time which they failed and may be I will end up loosing my pet because of Fedex. I am emotionally disturbed due to Fedex delay of package and grieving because of Fedex delay in delivering the package I may end up loosing my pup.

  

  Business Response

  Date: 09/16/2022

  Dear *********************:
  
  Your report to the Better Business Bureau regarding tracking number 813494918941 was received. We regret any inconvenience you experienced as a result of this situation. 
  
  Per our conversation as the shipment has not been delivered on time, the contents are no longer viable. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html. 
  
  Thank you for your patience in this matter and for shipping with FedEx. 

  Respectfully,
  

  FedEx  
  

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I was at my home in ***** for vacation, I shipped my Santa **** guitar to my home here in *****************. I've had this guitar for over 10 years. It's precious to me. The guitar arrived in *******, ** on August 5, 2022. I inquired with FedEx about the status on August 8, 2022, and was told it was with customs. I called each day after to inquire about it. Each time, I was told it was with customs. On August 21, my wife called customs in *******, ** and spoke to Officer ***********************. He told my wife that it had not been brought to customs. Though, he advised us to send a Form **** to FedEx, and said that he would have his officers remove the need to inspect the item.Each day, I continued following-up with FedEx. They had a person from the Trades Department (********) that was to be assigned to tracking down the item. I was told she would call me. No one had called me from FedEx.On September 2nd, I was told that the package had cleared customs and was on its way. On September 6, I was informed that the package could not be located in the warehouse in *******. On the same day, I inquired with Officer *********************** again to see if the package was cleared through customs on Friday, as I was told it was. He told me that customs had not received it, and that there has been no further scans on the package since August 5. My guitar was in the possession of FedEx. This guitar is worth thousands of dollars. This guitar has sentimental value, and they lost it.Was it stolen? I don't know this.

  

  Business Response

  Date: 10/19/2022

  Dear *************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 276142221779. 
  
  We regret any inconvenience you experienced as a result of this situation.  FedEx continues to experience delays due to the explosive growth of e-commerce.  We know how important it is that your packages are delivered on time, and we remain committed to work with you on ways to leverage our network flexibility.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
     
  Respectfully,  
     
  FedEx

• Initial Complaint

  Date:09/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Important package purportedly had delivery attempted Friday 9/2 - Inexplicably claimed the package was "refused" (The intended recipient, and apartment management both deny this ever happened)- Spoke with 5 different customer service representatives via phone, and was told 4 times that delivery would be reattempted, only to find out by the 5th phone call that delivery CANNOT BE REATTEMPTED TO THE SAME ADDRESS IF DELIVERY WAS "REFUSED"- Instead have to have the package sent to a FedEx Office location downtown where the recipient will now have to spend her gas, time and pay for parking to retrieve the package herself - Entire situation seems an awful lot like FedEx never even attempted to deliver the package, and are cutting corners in the hopes that their customers incur expenses for them

  

  Business Response

  Date: 09/29/2022

  Dear *****************************:
     
  Your report to the Better Business Bureau regarding tracking number ************ was received.  
     
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.  
     
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
     
  Respectfully,  

   

  FedEx

  
  

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a package with fed ex a week ago and their driver failed to scan the package into their system. Now a week later my package is missing and fed ex is refusing to help me. I have contacted them several times and their customer service is useless.

  

  Business Response

  Date: 09/29/2022

  September 26, 2022
  
  Dear *****;
  
  FedEx Ground Shipment #************
  
  A copy of your letter regarding the above referenced tracking was forwarded to ******************** for review.
  
  In order for me to review and provide a resolution on this matter I will need for you to fill out the attached claim form.  Once you have filled it out please return it back to this email address and also include a copy of the proof of value for the watch that was being shipped. 
  
  Once I receive the information I will be able to review and process your claim accordingly.
  
  Thank you in advance and I apologize on behalf of FedEx ******************** for the inconvenience you have encountered.

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Please note I received a direct email from Fed Ex as well and I provided this same information on 09/26/2022. I have not heard back from Fed Ex after providing the requested information.
  

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on **** and purchased FedEx shipping from their site as a part of the transaction. The kitten was valued at $270 plus a $35 seller fee. The item was delivered by the buyer completely destroyed even though it was packaged with plenty of packing material. Fedex only refunded $100 even though all the invoices and proof were submitted. I am have spent over a month trying to resolve this and neither **** or FedEx will fix it.

  

  Business Response

  Date: 09/12/2022

  Dear: 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the tracking number  27614183486.

  Our records indicate a proof of delivery on August 6, 2022, at 11:00 a.m.  A claim was opened, due to concealed

  damaged, and paid for the maximum limit of liability of which is $100 + shipping due to no declared value when

  shipped.  Your claim was escalated for reconsideration of payment amount however the decision was maintained.

  Per Ground Executive Claims team: value not declared on shipment. **** allows declared value added under

  additional liability coverages.  The photos provided appear to not be sufficient enough to protect items in transit. 

  Also, a voice message was left on August 31, 2022, with same details of decision.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our

  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 18010602
  
  I am rejecting this response because:

  I did not see a response to the complaint and did not want to accept without understanding the response clearly.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/18/2022

   
  Complaint: 18010602
  
  I am rejecting this response because:

  When I purchased three shipping through ebays selling process I was not given the option to add the value of the contents, presumably because it is stated in the listing/invoice.

  I have submitted all documents and evidence including the **** invoice.... **** refuses to do any thing to rectify the situation. Both point the finger at the other... With  no further progress.

  I have had to pay over $300 for my distroyed goods, fees, and shipping.. minus the $100 credit I received from FedEx. Unacceptable.

  I did receive the supervisors message and have tried calling back repeatedly to no avail.

  **** and fedex work together.... To sell services.... But not to rectify a problem? 

  I will be attempting to contact them again as well and look forward to this being resolved.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/22/2022

  Dear: ******************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of your concerns regarding the tracking number  276141843486.
  Our records indicate a proof of delivery on August 6, 2022, at 11:00 a.m.  A claim was opened, due to concealed
  damaged, and paid for the maximum limit of liability of which is $100 + shipping due to no declared value when
  shipped.  Your claim was escalated for reconsideration of payment amount however the decision was maintained.
  Per Ground Executive Claims team and there will be no exceptions.

  *It is recommended that when shipping any item valued over $100 that declared value is noted and paid for to have additional coverage.

  Also, a voice message was left on August 31, 2022, with same details of decision.
  

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 18010602
  
  I am rejecting this response because:

  The shipping label was purchased via **** and did not ask for a content value or offer extra insurance. I would assume it is because the item value is listed on the invoice/transaction.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tracking number is ************ and my claim number is C-********. I placed an order from ******************, and I was told it was shipped on 5/30/22 and delivered on 6/6/22. The package has no signature required and it is showing delivered. However, I never received my package that I purchased in the amount of $654.31. I have contacted ********************* multiple times along with FedEx to re-open the claim because I still to this day despite what the previous claim stated delivered. I do not have my package. After speaking with FedEx, I was told that they could not re-opened it unless the shipper re-opens the claim on my behalf. I immediately contacted ****************** and they stated because the first claim decision stated the items were delivered, they are having a hard time re-opening the claim again. I was told by a supervisor at ****************** that for me to be fully refunded the $654.31. FedEx would have to re-open and approve the claim then payment will be sent to me. This is totally unacceptable! This has been going on for months now and I have been extremely patience, but I still do not have my refund for a package that I did not receive. ****************** stated that no signature is required for the package, but when I went to track the package looks like it was signed by someone named ********. I have never heard of this person in my life because I am in a building and no one signs my packages on my behalf. Can you please have this claim opened again and approved so that I can receive my $654.31? I am livid that I have escalate this situation to the BBB to get resolved.

  

  Business Response

  Date: 09/19/2022

  Dear ***********************
  
  This is in response to your inquiry, addressed to the Better Business Bureau, regarding the shipment traveling on package tracking number 273863111832. 
  
   
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 
  
  
  Respectfully, 
  
  FedEx  

• Initial Complaint

  Date:09/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have garbage trucks, delivery drivers from **** etc. as well as various work trucks that come into our neighborhood to do work, to deliver packages, etc. however FedEx refuses to deliver on several occasions not just my packages but my neighbors to the front door of Our homes. Instead they have tossed the packages on a street side that isnt even our address. Leading to confusion, complaints, and destruction of property. We have tried to resolve this with FedEx driver and have yet to see a solution.

  

  Business Response

  Date: 09/20/2022

  Dear *********,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:09/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sale of products no intent to deliver. I purchased priority overnight from a FedEx dealer on Friday the 9/9/22for express response package will be there Saturday. I am told today priority over night will not be there Monday the 12th they are selling overnight shipping with no intent of delivering on a weekend no additional cost was mentioned no extra fees or wait time priority over night is false advertising and needs to be addressed. I now have lost valuable assets due to this. I have paid 75 dollars for 4 papers to be shipped overnight not 3 days later. There must be some accountability for false advertising and living and stealing money. This is outrageous and egreous 50 dollars they stole over normal 3 day shipping like they are treating it

  

  Business Response

  Date: 09/29/2022

  Dear ***********,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number ************. The FedEx Authorized ShipCenter, Postnet, has been advised of your concerns and will perform an internal review.
  
  Our records indicate this shipment was delivered to a business address on September 12, 2022 at 8:43 a.m. The delivery commitment for FedEx Express Priority Overnight shipments to this address is next business day by 10:30 a.m. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  According to FedEx Express Terms and Conditions, for U.S. package shipments, Saturday delivery is available with FedEx First Overnight, FedEx Priority Overnight, and FedEx 2Day for an additional charge.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  FedEx