Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a high priced jewelry item ordered from ***'s Club that required me signing for delivery. The box was out for delivery on the scheduled day and then was delayed and rescheduled for the following day. Once delivered, while opening the box, I saw the box was tampered with and had a second type of tape resealing it. After opening it there was a *** bubblewrap in the box, but nothing else. After getting a refund and filing a police report, I reordered the item and this time we opened the package in front of the driver previous to signing for it. Again, the box was tampered with the item was missing from the box. I would recommend avoiding FEDEX at this location if at all possible. Especially, for high priced items. I suspect there is someone that packs the trucks that stole the items or the driver. Or quite possibly a culture problem if there are multiple people in on this theft. Either way it should be easy to figure out and I have heard nothing back from FEDEX regarding this.

  Customer Answer

  Date: 04/27/2023

  Here are the 2 Tracking Numbers

  397040273819
  771763184560

  

  Business Response

  Date: 05/23/2023

  Dear *************************; 
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.    
  
  Per our conversation, you advised this package arrived empty at the time of delivery attempt on April 18, 2023 .  After exhausting all our search options, we regret that we are unable to locate the contents. Local management along with Security were notified about the issues regarding this delivery and have completed an investigation. The outcome of any investigation is confidential.   
  
  As discussed, the shipper provided you with a refund. While we understand your continued concerns, at this time we consider the matter closed.  
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in **, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future. 
  
      
  
  Respectfully, 
  
  FedEx   

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ****************************** FedEx Executive ******************** and Executive Chairman. I am writing to you and or your designee in regards to my package that supposed to be delivered on Wednesday April 26, 2023 under tracking # ************. Upon receiving a text this morning (4/26/2023) that my package was out for delivery between 10:40 am and 2:40pm I cancelled my Doctor's ************ Around 5:31 PM I received a message on my email indicating (Delay Adult recipient unavailable age and required identification vary by country) which is a lie. Your driver who work on the delivery truck today failed to deliver my package. Therefore, I called the ************ and spoke to a representative and explain my issue about your driver. She noted the complaint and I received complaint #**********. In addition, to this I had taken photos from my cell phone to show the times. At 13:49PM the package states it was still out for delivery and I continued to review the status until it stated I wasn't home. I am very upset to the fact that the delivery driver never came to my apartment and ring my bell. There are cameras all over my apartment buildings. So, if the driver claims he/she came here, where is the door tag? I want my package that I paid for there should be no delay the driver was just being lazy and failed to deliver my package. I would like an explanation from the deliver driver as to why he claims it was a delay. This is disappointed because I cancelled my Doctor *********** and this is totally unfair to me.

  Customer Answer

  Date: 04/27/2023

  Update: Upon making the complaint on 4/26/2023 I asked FEDEX representative if the FEDEX delivery driver can deliver my package to me before 10PM which stated on the Travel history.

  Today (4/27/2023 I received a notification that my package will be deliver between 10:40 - 2:40pm.

  At 14:43pm I took a photo of the tracking and it was change to 4/27/2023 before 10:00pm. I believe my complaint from yesterday is retaliation. 4/26/2022 my package was unable to be delivery by 10:00pm but today 4/27/2023 the time change and it wasn't feasible for me 4/26/2023 upon request.  I am very much displeased with FEDEX. I need an explanation from them. Thank you Customer *******************************

  

  Business Response

  Date: 05/01/2023

  Dear *******************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 397256105493.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We order equipment for ********* from a company who agreed to pay all shipping fees. When a bill was received from FedEx we verified that in fact the o equipment company will take care of the charges and per FedEx instructions sent an email stating to send the bill to the other company, address, and a contact for said company was included . We get another bill so we contacted the company who agreed to pay the bill. on 4/6/23 ***** at the equipment company intervened and advised sent necessary info to email: ********************************** to *************************** at FedEx. ******* assured was taken care of. We received additional collections dated 4/7 and 4/8 but thought was ok since ******** at FedEx just handled on 4/6.. on 4/26 we received a letter dated 4/21 stating your companys credit privileges have been terminated . I called the revenue recovery toll free number ont he letter and was referred to a case worker , ****** - yes all they said was ****** . His number ****************************. Of course no one answers and you cant leave a message because the voicemail is full. On this same date 4/26 contacted ***** at the equipment company. She forwarded this information AGAIN and to 2 different emails for FedEx. FedEx has absolutely dropped the ball on this and we are not waiting any longer as they drag their feet on this. THIS SHOULD NOT BE ON MY CREDIT NOR SHOULD OUR credit privileges with FedEx be REVOKED. This issue needs to be resolved , billed to the proper party, and removed from my credit file, also need something in writing from FedEx revoking any negative credit information on my file. I have tried to attach the documents but the BBB system would not take them, kept getting an error message

  Customer Answer

  Date: 04/27/2023

  Your site is not working when trying to send attachments!

  FedEx account # *********

  

  Business Response

  Date: 05/08/2023

  Dear *****************************,

  After further research, we have confirmed the transportation charges for FedEx tracking numbers **********, have been billed correctly to the shipper. Any billing on this tracking number assisted to *************************** have been closed out.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19987175
  
  I am rejecting this response because:
  We want something in writing stating that my credit privileges are REINSTATED.
  the last letter we got said my credit privileges were terminated. Your system will not let me attach the letters.

  we want something IN WRITING  that says it is reinstated so its in file and there are no future issues
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/31/2023

  Dear ***************************,

  Per our conversation, credit privileges for FedEx Freight account ********* have been reinstated.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Respectfully,

  FedEx

  Customer Answer

  Date: 06/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and with reluctance ,  accept their proposed resolution.
  They were quick  to send in writing that our privileges were revoked  but we were  told we cant get it in writing that they are reinstated and this  is the best we can get due its through BBB so need to print it out yourselves from here  We accept we are not going to get any better response then this . Sincerely, 

  
  ************************;

  **************
  *********************
  ********, ** 18640

  
  

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th 2023 I ordered a canopy through Amazon from a third party seller. I checked the tracking through Amazon and saw that on April 10th it said " Carrier picked up the package". (I have a screenshot of this) From then on it never showed any movement. I contacted the seller and they said that they shipped it out on April 10th. I used FedEx's automated phone services and it said that a shipping label was created but it was never received. I called a couple different days to see if anything had change and it never did. I finally talked to a real person at FedEx ***** and when she looked it up at one point she said that it was on FedEx grounds then later changed it to they never received it. She then told me to contact the seller and have them file a claim against FedEx for the missing package. I'm just curious that if FedEx never received the package then why have the shipper file a claim for a lost item if it was never received by FedEx in the first place? She then asked if I would mind taking a one question survey and before I could answer she transferred me to the survey. I called back to file a complaint about the different stories I got from her and to try and get to the bottom of this and the fact that she pretty much hung up on me only to be told by the person I talked to that FedEx does not accept complaints unless they fall under 4 different categories and apparently mine didn't fall under any of them. At this point I either want my canopy delivered or have the seller compensated for the loss.

  

  Business Response

  Date: 05/02/2023

  Dear Smiley:  
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.?  
  
  We are concerned to learn of your dissatisfaction with shipments. Our records indicate a shipping label was created for package, however the package was never tendered to FedEx. 

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  

  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package containing MEDICATION was due to be delivered on Tuesday, 4/25 by 12 pm via Overnight Delivery. There was the first alleged delivery attempt that morning however my husband was home all day waiting for the delivery and there was no sign of the driver and no door tag. I was told a myriad of things from multiple Customer Service Representatives over the course of the entire day - different addresses my package may be held at for pick up in lieu of "attempted" deliveries, different times those locations may be open for pickup, different case IDs for my complaint about this package debacle, and different restrictions on said package (some said I could have it held at a FedEx center while speaking to my husband but others told me I couldnt have it held at a FedEx center and would need to contact the shipper to have those restrictions lifted). After being told, in the afternoon, the team had confirmed they would come back to my home to deliver the package, I was told that the evening, I could come to the center to pick it up but only between 8 pm and 9 pm. The center is near ***********, not wildly convenient to get to that time of night on short notice. On the morning of 4/26/23, I call the shipper and even they cant get FedEx to agree to hold the package at the center! In desperation, I choose to have the package rerouted to be dropped off at a local FedEx center for pick up and said it would be available by the end of the day. After that call from the shipper, there were two more alleged attempts that morning with no door tags (again, my husband is home, waiting). Not one person, despite whatever shows in the tracking, attempted to deliver this package. I am encouraged to wait endlessly for a package that now, after I was told it would be the end of today, will probably be delivered to said alternative center on 4/27 or 4/28, as it takes ***** hours for the request to be processed something the shipper wasnt told when the request was made. As

  Customer Answer

  Date: 04/27/2023

  The shipper has recalled this package and resent the medication via another courier, at my request.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm filing this for myself and for my work. This has been ongoing and we frequently find FedEx packages at outside the building and just left there and no door bell was rang at all. Our door bell rings throughout the whole building so we will hear it to come meet the driver. Worse yet we are open when it's delivery time. I had a personal package delivered to my work and it was left at the back door. No door **** was rang for ** to meet the driver and to open the door. Driver could also have went to the front door of the building as we were open and given it directly to the staff person. Unfortunately this time it was stolen. That's to say that's the only one we noticed being stolen. Address of business is ********* Public Library, **********************************************************. We need your drivers to give packages to a staff person as we are always open when they deliver minus the Sundays. In that case come back and see ** when we are open instead. Do not leave outside unattended on the ground anymore. Tracking # ************

  

  Business Response

  Date: 05/12/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  We are concerned to learn of your dissatisfaction with shipments that have been released to your business. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.  We certainly regret any inconvenience you have encountered.

  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  *****************************************

  *****************************

  *********, ** 94066

  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I had a FedEx package that was set to be delivered to my home. It is drugs on dry ice. It needed a signature but I wrote in the app instructions to leave it at the door due to it being drugs on dry ice. The driver did not leave it at the door. On the app it told me to go to ********************************************************* to pick it ** after 6:30 PM. I went there and this is a closed facility in an area with no people around at that hour and is dark. This could have been an unsafe situation I was put in. I then went to the FedEx Ground location that I was aware of on ************* in *******************. Everyone there but one guy ignored me or turned around when they saw me. Even when I knocked on the window and he was in front of me. It was rude and weird. The one guy who did address me said it was too late to pick up. I told him it is drugs on dry ice. He did not care and said it was too late. I then left and called the 800 number who then tells me the package is actually at *********** location in *******************. I drove there and those people were nice and I did get my package there. But before calling the 800 number this situation was a mess. Please fix your app to show where the actual pickup location is so it's not a wild ***********, fix the customer services issues at your ************* location and have the driver understand that maybe for once leave the package at the door as instructed since they normally don't care anyways. I have a stolen package I will be opening up another case for it.Tracking #: ************

  

  Business Response

  Date: 05/24/2023

  Dear *****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate tracking number ************ was picked up at 7:28 p.m. on March 9, 2023.  We understand your concerns and deeply regret the difficulties you encountered while calling our toll-free number and using the app.  We value this feedback for process improvements and thank you for bringing it to our attention.  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.  

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.  Your business is very important to **, and we hope you will allow ** other opportunities to serve you. 
  
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  *****************************************

  *****************************

  *********, ** 94066

  
  

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 4/26/23 I received notification for a delivery scheduled for an address where I was out of town. I contacted the shipper immediately to let them know and cancel the delivery but I checked FedEx's website which said I could leave a note on my door to refused the package, or contact customer service for pickup after the item was delivered. Other customer experiences said that FedEx can let the driver know to not deliver the package.It was extremely difficult to contact customer service and no option was presented to address my issue. When I got a hold of customer service initially, the agent was unpleasant and ignored when I told them I already contacted the shipper. They told me I could refuse the delivery at the door and I believe they confirmed the leaving the note at the door. They repeated themselves, refused to escalate the call, and seemed disingenuous when I asked to file a complaint. They also had no reference for the call, only giving their name as Jesy.I didn't trust the agent so I called again to file a complaint, and the same unpleasant affect was shared by the other agent.The delivery driver ignored my note that I had a friend leave at my door, so I called to refuse the delivery per the FedEx website:"If no signature is required:If no signature is required, you can still refuse delivery once the package has been delivered Call customer service at 1.800.GoFedEx ************** and provide the customer service representative your tracking number A representative will either help schedule a pickup or direct you to a FedEx dropoff location to complete the return"This agent ignored the delivery driver's mistake, ignored the apparent mistake from the last agent, insisted the website was wrong, and offered nothing to fix the issue citing "security", then summarily hung up on me. For as much as the first agent excused their practices due to "process" FedEx ignores their own processes when inconvenient. Truly awful.

  

  Business Response

  Date: 05/23/2023

  Dear *************************
  
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. ?We regret any inconvenience you experienced as a result of this situation. 
   
  
  Our records indicate your packages were delivered on April 26, 2023 at 12:10 p.m. Per our telephone conversation, the packages have been retrieved to the shipper per your request. 
  
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  
  FedEx  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a shipping ticket on the Fedex website on my Fedex account with the step by step telephone advice from one of Fedex's representatives to have a shipment picked up at ********** Appliance warehouse. I had purchased the item from ********** Appliance and arranged with Fedex to pick it up from ********** warehouse for shipment, ********** had no involvement in creating the shipment, I was the shipper) and shipped to my home in *****. When the shipment arrived at my ***** residence, we examined it on the truck we could see extensive damage. The Fedex driver advised us to refuse accepting the shipment and file a claim. I refused accepting the shipment and promptly filed a claim and included photos of the damage. My claim has been denied with the Fedex statement, "According to our records, the shipper must file all claims as per our contract agreement with them. Please contact the shipper for further information."I contacted Fedex to dispute their decision (as I am the shipper) and was told the underwriter would review the case and get back to me. I have never heard from the underwriter. I have contacted Fedex repeatedly, including their ********************* (April 26) and in spite of informing them that I created the shipment and am therefore the shipper, they continue to deny my claim. I am requesting the value of the shipment $4,741.44 and the cost to ship, $822.53 be refunded. I have been actively trying to resolve this for almost a month and need your help.

  

  Business Response

  Date: 04/27/2023

  On behalf of FedEx, please accept my apology for the experience.  We received and processed your claim request.  Unfortunately, upon completing our investigation we must respectfully decline your request.  FedEx's contract of carriage is with the shipper. According to our records, the shipper must file all claims as per our contract agreement with them. Please contact your shipper for further information.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19986221
  
  I am rejecting this response because:

  LET THIS BE CLEAR:  I AM THE SHIPPER AND FILING THIS CLAIM.

  
  I purchased this package from *******************, took ownership of it, and personally arranged for the shipment.  I am both the shipper and receiving party.  The package has Image **** on it, which is my proof of purchase from *******************.  The shipping instructions, Image ****, I prepared under the direction of a Fedex representative on my Fedex Account *********, contains the pickup location, and my contact information/phone number.  **************************** takes no responsibility for this shipment because I am the shipper who made all shipping arrangements and paid for the shipment. 
  As the shipper and owner of the damaged property, I am looking for reimbursement for the value of the damaged property and the shipping costs I incurred.  

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/03/2023

  Thank you for submitting your claim.  Prior to resolving a claim with a party other than the shipper.  FedEx requires written and signed authorization by the shipper waiving their right to pursue a claim and them authorizing FedEx to settle the claim with you.  We regret any inconvenience this may cause.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19986221
  
  I am rejecting this response because:

   

  I state again and certify that I am the shipper and Customer.  I contracted with FedEx for the shipment.  I purchased the dishwasher from Friedmans Appliance, as proved by Image 055. Rather than pick the item up myself from Friedmans warehouse, I contracted with FedEx, using my FedEx account ***********, and created a ticket (Tracker **** **** ****) under the advisement of a FedEx employee, to have FedEx pickup my property and ship it to my home in *****. The package arrived damaged and I was advised by the FedEx driver to refuse the shipment, which I did.   I am requesting repayment for the value of the dishwasher and the shipment cost which was charged to my credit card ($822.53). 
  
  FedEx response states, FedEx requires written and signed authorization by the shipper waiving their right to pursue a claim, I have been referred to the FedEx Terms and Conditions, which do not define a Shipper. I am the Customer as defined in the Terms and Conditions.  I own the product FedEx damaged, I arranged for the shipment (Shipper), and I paid for the shipment, charged to my credit card on my FedEx account.  ********************** made a contract with me as Customer, according to their Terms and Conditions.   FedEx needs to pay me (the Customer) for the damages, as I am the contracted party who suffered the financial loss.  Who does FedEx think the shipper is that they keep referring to?
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/05/2023

   
  Date Sent: 5/3/2023 9:39:22 PM
  

   
  Complaint: 19986221
  
  I am rejecting this response because:

   

  I state again and certify that I am the shipper and Customer.  I contracted with FedEx for the shipment.  I purchased the dishwasher from Friedmans Appliance, as proved by Image 055.  Rather than pick the item up myself from Friedmans warehouse, I contracted with FedEx, using my FedEx account ***********, and created a ticket (Tracker **** **** ****) under the advisement of a FedEx employee, to have FedEx pickup my property and ship it to my home in *****.  The package arrived damaged and I was advised by the FedEx driver to refuse the shipment, which I did.   I am requesting repayment for the value of the dishwasher and the shipment cost which was charged to my credit card ($822.53). 
  
  FedEx response states, FedEx requires written and signed authorization by the shipper waiving their right to pursue a claim, I have been referred to the FedEx Terms and Conditions, which do not define a Shipper. I am the Customer as defined in the Terms and Conditions.  I own the product FedEx damaged, I arranged for the shipment (Shipper), and I paid for the shipment, charged to my credit card on my FedEx account.  ********************** made a contract with me as Customer, according to their Terms and Conditions.   FedEx needs to pay me (the Customer) for the damages, as I am the contracted party who suffered the financial loss.  Who does FedEx think the shipper is that they keep referring to?
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/09/2023

   
  Date Sent: 5/5/2023 10:23:28 AM
   
  Date Sent: 5/3/2023 9:39:22 PM
  

   
  Complaint: 19986221
  
  I am rejecting this response because:

   

  I state again and certify that I am the shipper and Customer.  I contracted with FedEx for the shipment.  I purchased the dishwasher from Friedmans Appliance, as proved by Image 055.  Rather than pick the item up myself from Friedmans warehouse, I contracted with FedEx, using my FedEx account ***********, and created a ticket (Tracker **** **** ****) under the advisement of a FedEx employee, to have FedEx pickup my property and ship it to my home in *****.  The package arrived damaged and I was advised by the FedEx driver to refuse the shipment, which I did.   I am requesting repayment for the value of the dishwasher and the shipment cost which was charged to my credit card ($822.53). 
  
  FedEx response states, FedEx requires written and signed authorization by the shipper waiving their right to pursue a claim, I have been referred to the FedEx Terms and Conditions, which do not define a Shipper. I am the Customer as defined in the Terms and Conditions.  I own the product FedEx damaged, I arranged for the shipment (Shipper), and I paid for the shipment, charged to my credit card on my FedEx account.  ********************** made a contract with me as Customer, according to their Terms and Conditions.   FedEx needs to pay me (the Customer) for the damages, as I am the contracted party who suffered the financial loss.  Who does FedEx think the shipper is that they keep referring to?
  
  Sincerely,
  
  ***************************

   

  *****,

  
  

  Good morning.  I have attached a Signed Letter from ********** Appliance waiving their right to pursue a claim on my damaged shipment.  I hope this brings closure and prompts FedEx to work with me to provide payment for my losses.

  
  

  Best,

  
  

  *******************

  ************

  

  Business Response

  Date: 05/11/2023

  Dear Valued Customer, 

  We recevied and processed your claim.  A claim for processed in accordance with our contract of carriage for the full declared value of the shipment.  We sincerely apologize for any inconvenience the matter may have caused.  Please allow 7 to 10 business days for receipt of payment. 

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their customer service avenues will not let me talk to a customer service representative to resolve my issue. their phone number will hang up on me before letting me speak to someone and their options don't have my issue listed.

  

  Business Response

  Date: 05/10/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding issues with accessing your FedEx account have been brought to the attention of management. As discussed, you were provided contact infomation to address your concerns.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  769 ***********

  *****, ** 75166