Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,283 total complaints in the last 3 years.
- 4,860 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx was established May 5, ****. That's over 50 years of shipping data at their fingertips. Today, when someone ships with FedEx, the moment they print a shipping label, FedEx tells the receiver that they will receive that package on that same day, regardless of the distance between the shipper and the receiver and the customs and sort facilities through which a package must travel. For years, when I've ordered Apple iPhones, which originate in ****** and deliver to me here in *******, the moment the Taiwanese distributer prints the FedEx shipping label on the FedEx system, FedEx sets an ETA of that day. That is a shipping distance of almost ***** nautical miles; one customs processing facility; and at least two FedEx sort facilities and FedEx tells you and I that the package will arrive the moment the label is printed in ******! FedEx does this with every shipment they handle. TaylorMade golf is another example. Today is the 3rd of May and my Taylormade order still shows an ETA of 01 May, two days ago, when my order hasn't left ********** and has over **** miles and two sort facilities to go through yet. This is what FedEx thinks is appropriate. No effort to innovate nor update in over 50 years of operations. Complete incompetence. Apple, to their credit, actually overrides these fake ETA's. The FedEx company is both incompetent and corrupt. FedEx has actually stolen items from me AFTER THEY HAVE BEEN SCANNED IN TO THEIR OWN SORT FACILITY; their drivers walk on my grass and through my gardens, not five feet from my driveway and walkway; they "hang" my expensive packages on the front edge of my porch to get rained on and stolen; FedEx has no complaint system online so they don't care about what customers think; after ****************************************************** using their own data to give an accurate ETA. FedEx continues to prove that they belong in the top worst companies with which I've ever conducted business in my 53 years on Earth.
Business Response
Date: 05/10/2023
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered on 5/4/2023 at 1:33 pm. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,
FedEx
Customer Answer
Date: 05/10/2023
FedEx simply does not care about their customers... me. They refuse to even aknowledge the complaint here and seek only to patronize a customer for a few minutes and then continue with terrible business, as can be seen from this reply.
FedEx is the worst shipping company in business in ******* today.
Business Response
Date: 05/26/2023
Dear ****,
Your report to the Better Business Bureau regarding tracking number ************ was received.
The delivery was completed as scheduled based on the type of service requested for the shipment.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is in regards to Federal Express Tracking No ************, which was slated to be delivered from ****PM on April 27, 2023. At 3:30PM on 4/27/23, I witnessed Fed Ex truck come thru my culdesac and not stop. I have this on my home camera as evidence. Immediately I received an email that delivery had been attempted but no one was home. This was a blatant lie. I called customer service and was told to set up a new delivery. When doing this I was made to pay $5.55 to set up a new delivery time from 6-8PM on April 28, 2023 when I had already paid the vendor a shipping fee. Fed Ex again, was a no show 4/28/23, and has refused to refund the $5.55. This isn't about the money, but about their flim flam scam at lying about making a 1st delivery attempt, and then charging me additional money for another delivery date and not showing up. I have certain disabilities which preclude me from going to their location to pick up packages, load them in my car, and get them inside my house, which is why the flim flam scam they are running is not funny.Business Response
Date: 05/16/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 560557507548.
FedEx money-back guarantee is available for this service when the delivery commitment is not met. I apologize for the internal confusion regarding your refund request and the situation has been corrected. I verified the total charges of $5.55 were credited to your **** on this transaction. Please allow 5-7 days for the transaction to post between the financial institutions, for any credit card used. Because your financial arrangements are with the merchant, you should contact them for further assistance regarding shipping refunds. As a gesture of good will the total shipping charges were also refunded to the payor of record.
On behalf of FedEx, please accept our sincere apologies for any inconveniences you were caused. We look forward to serving you better in the future.
Respectfully,FedEx
Initial Complaint
Date:05/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 1, 2023 a FedEx driver dropped a package for me, on the outside of the building that I live in. I was told by the business that was sending the package, the FedEx employee would deliver the package to me and not on the outside of the building that I live in. Anyone could have retrieve the package and kept it since it wasn't delivered to me. I did not get a phone call or nothing indicating that the package was delivered. This is irresponsible behavior of FedEx. There should be some rules put in place that when FedEx delivers packages to residents who live in apartment complexes, a follow-up call should be initiated. There should never be packages dropped outside of a building. Afterward, I received an email that my package had been delivered to me. That was a lie.Business Response
Date: 05/18/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 397590086215.
Your concerns regarding the release of your package by our driver, have been brought to the attention of local management responsible for our FedEx Ground operations, and local management will be contacting you to discuss your concerns.On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to **, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 05/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****************************************************************************, ** 28027Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
fed ex was suppose to deliver my package on 4/27/23 by end of day and it never came and then we called them and they said it would be her on 4/28/2023 by end of day and it came and went and still nothing and so we called again and was told it would be here 4/29/2023 and again that day came and went then we called again and was told it would be here by 5/1/2023 and again that day came and went and so we called and asked for a supervisor and the supervisor told ** they didn't have a driver to deliver my package and the supervisor promised that on 5/2/2023 that he would guarantee it would be delivered by 6pm and again nothing and we call and we keep getting told that it was on truck out for delivery and then 8pm hits witch is there cut off time and we call back and get told a escalation has been made and that's where it's is being left at and I need my package because it is parts for my car and parts geek sent me an email on 5/2/2023 at 6pm stating fed ex couldn't find my address and when we call fed ex they just say oh it will be 2 ****** before it will be delivered and that day just keeps getting pushed to the next they are 5 days late on delivering my package and every day I don't get it I am loosing money because I can't go to work because I need the wheel bearings that is in there possession that they are refusing to deliver and they have been paid and parts geek won't help me cuz fed ex is telling them the same lies as me oh 2 ****** tracking number ************Business Response
Date: 05/04/2023
Dear ****************:
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **,and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an ongoing issue with FedEx continuing to leave our packages at the wrong address. The last 4 deliveries have all been left at gates along the road. They were only found and retrieved after seeing the tracking showed delivered I would drive up and down the road looking for our items. The last shipment however is still out there somewhere. They said they delivered it however we were home all day they never showed, the next day I looked and it showed they delivered it late in the evening. I drove around and looked but it is still **** Their customer service is terrible they dont even attempt to resolve the issue just say how sorry they are that we are having this issue. I have given FedEx detailed directions to our home, phone numbers without improvement. All I want is my last shipment found and my deliveries made to my home not thrown out by the road. All I want is for FedEx to do their jobBusiness Response
Date: 05/17/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 396957077249.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 05/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.FedEx said they would monitor closely delivery to my address, however we are on an extended RV trip for a couple of months. If I have any issues after we return I will file another complaint
Sincerely,
***********************40820 460TH st******, ** 74966Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've repeatedly asked to be delivered to the door. Being disabled is hard to retrieve the package when they don't follow instructions!I called and the automated system keeps hanging up since I wanted to speak to an agent!XXXXX3147 was delivered outside the Gate, no phone call or call from the callbox!If *** and **** can do this for *** clients, the FedEx should follow suit.Customer Answer
Date: 05/10/2023
61290272479844273147
Tracking number
On my app, there's callbox instructions, phone number, and have called prior to this complaint.
Business Response
Date: 05/18/2023
Dear ******************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ****************************************************************
Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to **, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 05/18/2023
I have been contacted, this being said, I hope to see an improvement in service. Thank you for your willingness to support our community. The response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************************************************************* 8*******, ** 77006Customer Answer
Date: 05/19/2023
They did it once again.
No phone calls, not at my door.
Joaquin
Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Back in December 2020 my neighbor was expecting a FedEx delivery but she was away for the holidays. She gave FedEx my cell phone number so that Id receive a text message when it was delivered and could go get it off of her porch. Every time in the last 2 years and 4 months that she has a FedEx delivery I receive a text message notification (28 deliveries to be exact) and every time it happens I call FedEx and ask them to remove my phone number. Im given the same story every time - the FedEx rep tells me that my number has been removed from that address. I asked my now former neighbor (I moved to a different state 7 months ago) to contact FedEx and ask them to remove my phone number from her address. She told me that she called a few times but couldnt remember what they told her (she will be 93 years old in 2 weeks) and it was upset her. She receives FedEx deliveries from different stores, her health insurance OTC products, packages from her niece, etc.. I have received numerous text messages (sometimes 6 per delivery) from FedEx for each delivery. Thats over 150 texts!!! Ive been awakened early in the morning and late at night and I cant turn off my phone due to a family situation. The latest text notification was at 10:45 PM which is ridiculous! I am beyond frustrated. Here is my former neighbors info:*********************** *********************************************************************** Cell # ************ ********************* All I am asking is for FedEx to remove my cell # ************ and stop texting me every time there is a delivery to *********************Thank you very much for your assistance in this matter.Customer Answer
Date: 05/03/2023
There is more than one tracking number in my complaint. Here are 26 of them:
947406106893
943373784426
933158155482
933181150445
280514162519
281568246496
514926229823
514926229834
986368142840
525708944284
285327581647
545538223470
278633507146
279326123457
279739430675
392530863837
629469912898
61297642139352149511
394283059874
394497607084
395717100028
395810580583
397071009001
637379419807
397607371529
397768450090Business Response
Date: 05/23/2023
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding issues with FedEx Delivery Manager have been brought to the attention of management. As discussed, the account holder must log into FedEx Delivery Manager to update the telephone number in their notification settings. Delivery notifications are sent to the contact telephone number on file.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Initial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday, May 2, 2023 FedEx delivered my package to the wrong address AGAIN. The photo proof is not my door. *** tried contacting them about this as it is an ongoing issue. Other deliveries arrive just fine. I cannot get any help using their virtual assistant and they tell me not to call because its been delivered. I just want it fixed so it doesnt happen again! I had no idea the customer service was so abominable. Photos of where it was delivered and of my own door attached.Business Response
Date: 05/05/2023
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in *********, **. This will be addressed internally with the drivers serving your area.
We understand your concerns regarding the delivery and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************************************** 3, ** 54011Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am extremely frustrated that I arranged my entire schedule today to receive my prepared meals that are made to suit my long list of allergies for the week to be home only for Fedex to lie and say they "attempted delivery" and that I was not home. I've been home all day close to the window and my Fedex driver is supposed to call me when he arrives so I can sign for my packages. None of that happened and now my food is currently going bad because after calling Customer Service they won't attempt re-delivery. I cannot eat many things and I am unsure if I can be around tomorrow when they say they are going to "attempt delivery" again. I am so tired of this, and this is not the first time.Furthermore, their arrangement with my meal prep company is that orders are supposed to be delivered on set and scheduled time frames to maintain the freshness of the food. Therefor this IS now actually a health concern for me, not only am I maybe eating food that has gone bad, but I also am unable to eat till I get said food due to my allergies and other issues. I will be reaching out to every avenue I can regarding this. My ultimate goal is to have my meal prep company drop Fedex entirely, which according to them is being considered due to the high reports of unfaithful delivery schedule follow through. This is very sad that I may now have to look for another option for my allergy free food all because of this terrible company that frankly should have gone extinct in the 90's.Customer Answer
Date: 05/09/2023
Today the same exact thing happened that happened last week. An agent called me from Fedex and nothing changed. The Driver was not spoken to and I had to call like three different places to get them to re-attempt the delivery that the driver did not attempt and said he did. Upon coming to my residence with my package after I called and they made him do so he was rude to me, did not show me his ID and decried; "It's not my route". With which I told him that it's marked right on my order that it is food on ice and is perishable. He also claimed that my Fedex profile did not have a phone number on it to call, but I've had my phone number on there from the very beginning and my driver ALWAYS calls me when he is making a delivery for me to come down and sign for it. The food was almost warm and would have gone bad had I not called again. I would like this driver removed from my route immediately. If this happens again I will be cancelling all of my company orders in the future that refuse to let me pick another delivery company than Fedex. Horrible, horrible experience, and it's not the only problem right now. To identify the driver I have provided what I could get without his assistance. He came back to the residence at 6:00PM EST on Tuesday, May 9th, 2023. Attached is a screenshot I just took of the **** meaning you could easily identify who this is. That number is ***** 265752
I also have another order that was supposed to deliver May 4th and has been at the facility in ******, **, 1.5 hours away from me in traffic and has not been scheduled. I also spoke to someone about this and they claimed the package did not scan and he would mark it for shipping the next day. What is wrong with this company!?
Business Response
Date: 05/23/2023
Dear ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Tracking data reflects that the shipment was collected from the station at 5:12 PM on May 2nd, 2023.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding your poor delivery experience have been brought to the attention of management and will be addressed internally. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 05/23/2023
Complaint: 20009544
I am rejecting this response because: You lost a $1,000 item and package on which a credit card charge back has been filed for and the company I purchased from will be likely initiating an investigation into how you could lose a $1,000 package with dimensions of about 36"x25"x25" and weighing about ***** pounds. Notice how the package tracking number still shows at Fedex Facility May 4th, 2023.
Not Very Sincerely,
***************************Business Response
Date: 05/24/2023
Dear ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *******************************************************************************.
Thank you for your patience in this matter and for shipping with FedEx.
FedEx
Customer Answer
Date: 05/24/2023
Complaint: 20009544
I am rejecting this response because: I will accept it when my claim goes through, I refuse to end what has not been resolved. My issue is with Fedex and I am holding you responsible as a consumer. Financially I have done all I need to do with the company that unfortunately had their item lost by Fedex, but I am most definitely holding you accountable and will continue to reject this response until I hear back from the company I am working with. And I will continue to reject resolutions because Fedex has continually provided inaccurate status updates on all of my packages causing me to miss work waiting for packages multiple days in a row. Aside from this lost package the last several times packages were delivered over $600 with signature required, no signature was collected and the item was left outside. And with a separate group of packages with a meal prep company called Factor 75 were delivered a day late causing the food to go bad. I had to change my whole meal plan because of Fedex. AND the driver, which I highly doubt has been reprimanded got into an argument with me and refused to show me his ID or tell me his name so I could report him intentionally not delivering packages that are perishable. Here is the truck info and the date and time this occurred, I implore you to look into it, the information is right here, shouldn't be too hard. I will accept proof of him being reprimanded as a partial resolution, but I aim to keep this open till any kind of adequate responsible resolution is provided.DELIVERY DATE & TIME: 5:54PM, May 9th (Delivered after calling Fedex in ****** repeatedly after he first drove by and was apparently told to return, funny how I was told that they have no contact with the drivers and he returned, huh? It's almost as if this should exist for Customer Service purposes)
TRUCK INFO:
PAPG *************** ******,** - ********** Service Provider Operated By Fedex Ground - ***** ****** (Also in attached picture)
Sincerely,
***************************Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package order online sent via Fed Ex. It was not recived although tracking says it was. I called Fed Ex at ************** to complain and was told the package was handed off to **** and I had to call ************* to inquiry about the package. After informing the Fed Ex agent that the package started out with Fed Ex and thus Fed Ex is responsible for the package. The agent opened a complaint case #C-107101010 and it is unknown when it will be resolved or when I will be contacted.I want Fed Ex to contact their liaison at **** and locate and delivery my package to: ***************************************************** ONCOLOGY **** HEALTH ****************************************************************** ********** ***** Fed EX tracking #********************** Shows delivered **** April 20 2023 @ 11:39am Thank you ********************Business Response
Date: 05/09/2023
Dear : *****************************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipment # ********************************** traveling to the address of ****************************************************************. ***** delivered on 4-20-2023 at 11:39 AM.
Local management has researched the delivery information and has advised that this was delivered to the correct location. After receiving your email you advised that you did reach out to the recipient's location and spoke with the signee and they verified that the package was received at their facility.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to **, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
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