Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 3. 2023 the second part of my package was delivered and clearly my car was in the drive way the FedEx driver decided to leave my package in the rain instead of ringing the door bell. This is a constant and not my first complaint with BBB about Fedex and moving forward I will be continuing to tell people not to use FedEx.

  

  Business Response

  Date: 03/17/2023

  Dear ***********************, 

  
  This is in response to your recent inquiry addressed to the Better Business Bureau.

  We are concerned to learn of the issue regarding a shipment being delivered and released in an inappropriate manner. Our picture proof of delivery records, indicates two shipments were released on the porch, to protect form the elements. We apologize if the bell was not used.  The issue has been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the driver serving your area.

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

   

  FedEx

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my local Fed Ex print and ship on January 20th. I was sending a new Iphone 13 and Ipad for sale to a company in ********, *******, ****************. I printed the label and asked the clerk to put the two separate boxes (one with phone and one with Ipad) into a larger box, attach label and then ship. I watched the clerk do this, and I know that both boxes were in the larger box. Upon receipt by Back Back Tronics, they let me know that someone had tampered with the box, pictures attached, and had taken the smaller box out, removed the iphone and put the empty box back into the larger one. They video opening of packages so I am confident that it was not tampered with by one of their employees. They filed a claim with their Fed Ex rep, but all I received was $100. This was a brand new Iphone that is worth $725. I am NOT accusing the store employee of theft, but - someone in the chain of shipping at Fed Ex stole this phone. I have no idea if it was a driver, etc. I am not satisfied with receiving $100 for a $725 phone. Here is the email I received from ****************: We are very sorry to hear about this. When the package arrived only the iPad once inside. You can view the opening of your package on by clicking (there is a link here but not sure how to attach). Upon taking a closer look at the packaging, it looks like someone may have opened it and retaped it from the bottom of the package as shown in the images attached.Unfortunately, we don't cover missing devices and can only help file a claim with FedEx for the missing device.

  

  Business Response

  Date: 03/07/2023

  Good afternoon ************************, 

  
  Your concerns have been escalated to the ******************** Office for review and response. Per our records, the company that you were returning the items to, provided payment for the shipping costs as well as the value of the package at the time that the label was created. We recommend you reach out to them about your concerns regarding the payment amount because the claim was handled directly with them. I apologize but we are not able to provide any further information other than the information mentioned above. 

  
  Sincerely, 
  **************** | ******************** | FedEx Services | fedex.com 

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19529363
  
  I am rejecting this response because:

  I am aware that **************** has a relationship with Fed Ex, but the $100 per claim is your policy. 
  

  This item was stolen. I sent to the BBB representative today a video that **************** does when opening packages. The phone was missing and the empty box put back into the larger one. Clearly someone at Fed Ex who handled this package stole it. I want the full amount that a new iPhone would cost refunded to me. Otherwise Im filing a claim in small claims court against Fed Ex.

  Sincerely,
  
  *******************************

  Hello,

  
  

  Im forwarding you this email with a link to the package from my complaint being opened by ****************. In the video you can see the empty box that contained the phone and that was placed back into the larger package. 

  
  

  **************************;
  
  Sent from Yahoo Mail for iPhone
  
  

  Begin forwarded message:
  
  On Wednesday, January 25, 2023, 10:01 AM, ************** Support <*************************************> wrote:

  Hello,

   

  We are very sorry to hear about this.

   

  When the package arrived only the iPad once inside.

   

  You can view the opening of your package on by clicking here.
  
  Upon taking a closer look at the packaging, it looks like someone may have opened it and retaped it from the bottom of the package as shown in the images attached.
  
  Unfortunately, we don't cover missing devices and can only help file a claim with FedEx for the missing device.

   

  Should they approve the claim, the most that they would cover is $100.

   

  However, we've removed the expedited fee as well as the insurance fee for the trade-in and added an additional 5% to the offer for your iPad, bringing your offer to $755 which will be processed within the next business day.

   

  In order to continue with a claim with FedEx, please send us the color and IMEI number for he missing device in question.

   

  We also recommend blacklisting the device, that way no one can use the device.

   

   

  
  ************** Support
  

  ******************************* on January 24, 2023 at 4:33pm wrote:
  
  I accept payment for IPad can you please process to my PayPal. 

  
  

  **************************;
  
  
  Sent from Yahoo Mail for iPhone
  
  

  On Tuesday, January 24, 2023, 1:31 PM, **************.com <*************************************> wrote:

  
  

  ******************************* on January 24, 2023 at 4:12pm wrote:
  
  

  I sent you this email at 2:30pm in response to your email that the Iphone I sent was not in the box with the Ipad. It was definitely in that box. I need someone to call me about this as I paid insurance for the shipment, and I know that it was in there. 

  
  

  This is what I sent you at 2:30pm today but no one replied. "I'm on hold now trying to call you, but there was definitely a phone in the same box. I had emailed you guys about using the same label for two packages but you said don't do that. I had the FedEx guy put them in one box. I saw him tape it up and just called them to confirm. He remembered me from Friday and said he did put them in one box, taped it and and it was picked up 

  
  

  Could you please check the box again? They were in brown boxes, separately. I can't imagine how that could be lost if they were in one box."

  
  

  Can someone please respond to me about this? I also want to get my payment now for the ipad. Can you please do that and send to my Paypal. 

  
  

  I really need someone to look for that phone because unless someone from Fed Ex opened the box and just stole that, it was in there. 

  
  

  
  

  
  

  On Tuesday, January 24, 2023 at 04:07:58 PM EST, ************** Support <*****************************************> wrote:

  
  

  
  

  Hello,

   

  Unfortunately we are having some issues with the lines and are currently being fixed.

   

  You can try calling tomorrow as the issue should be fixed this evening.

   

  In the meantime, how may we assist?

  
  ************** Support
  

  ******************************* on January 24, 2023 at 2:48pm wrote:
  
  

  Hi there, 

  
  

  I'm trying to get through on your 855 number but no one is picking up. I've been on hold for 20 minutes. 

  
  

  Can someone please call me at ************?

  
  

  
  

  
  

  On Tuesday, January 24, 2023 at 01:31:11 PM EST, ****************** <*****************************************> wrote:

  
  

  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to **. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

  

  

  
  

  ******************************* on January 24, 2023 at 2:29pm wrote:
  
  

  Hello, 

  
  

  I'm on hold now trying to call you, but there was definitely a phone in the same box. I had emailed you guys about using the same label for two packages but you said don't do that. I had the FedEx guy put them in one box. I saw him tape it up and just called them to confirm. He remembered me from Friday and said he did put them in one box, taped it and and it was picked up 

  
  

  Could you please check the box again? They were in brown boxes, separately. I can't imagine how that could be lost if they were in one box. 

  
  

  **********;

  
  

  On Tuesday, January 24, 2023 at 01:31:11 PM EST, ****************** <*****************************************> wrote:

  
  

  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to **. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

  

  

  
  

  ****************** Support on January 24, 2023 at 1:31pm wrote:
  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to **. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

   
  

  
  

  
  

  ******************************* on January 24, 2023 at 4:08pm wrote:
  
  

  Hi, is there anyway that someone can call me about this? I haven't gotten a reply to my emails and can't get through to your phone number. 

  
  

  *****

  ************

  
  

  On Tuesday, January 24, 2023 at 01:31:11 PM EST, ****************** <*****************************************> wrote:

  
  

  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to **. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

  

  

  
  

  ************** Support on January 24, 2023 at 4:07pm wrote:
  
  

  Hello,

   

  Unfortunately we are having some issues with the lines and are currently being fixed.

   

  You can try calling tomorrow as the issue should be fixed this evening.

   

  In the meantime, how may we assist?

  
  

  ******************************* on January 24, 2023 at 2:48pm wrote:
  
  

  Hi there, 

  
  

  I'm trying to get through on your 855 number but no one is picking up. I've been on hold for 20 minutes. 

  
  

  Can someone please call me at ************?

  
  

  
  

  
  

  On Tuesday, January 24, 2023 at 01:31:11 PM EST, ****************** <*****************************************> wrote:

  
  

  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to us. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

  

  

  
  

  ******************************* on January 24, 2023 at 2:29pm wrote:
  
  

  Hello, 

  
  

  I'm on hold now trying to call you, but there was definitely a phone in the same box. I had emailed you guys about using the same label for two packages but you said don't do that. I had the FedEx guy put them in one box. I saw him tape it up and just called them to confirm. He remembered me from Friday and said he did put them in one box, taped it and and it was picked up 

  
  

  Could you please check the box again? They were in brown boxes, separately. I can't imagine how that could be lost if they were in one box. 

  
  

  **********;

  
  

  On Tuesday, January 24, 2023 at 01:31:11 PM EST, ****************** <*****************************************> wrote:

  
  

  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to **. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

  

  

  
  

  ****************** Support on January 24, 2023 at 1:31pm wrote:
  
  

  Any Questions? Give Us A Call! ***************** Greetings *******************************, Thank you for choosing to trade-in your device(s) with ******************. In order to be fair and offer you good value for your electronics, we ensure that all devices are thoroughly hand tested. Upon careful inspection of your devices by our specialists, the following observations were made: iPad Pro **** inch (6th Gen.) Sealed, WiFi + Cellular, 128GB This device was approved as submitted without any changes. Price: $725.00 iPhone 13 Sealed, AT&T, 128GB This device was not received in the package. Adjusted Price: $0.00 Expedited Service: -$22.00 Insurance: -$13.00 New trade in quote total: $690.00 Kindly note that you have a total of 3 days from the date of this e-mail to accept the new amended trade-in quote either by responding to this e-mail or by using the website. If you choose to decline your amended trade-in quote, we will arrange to have your item(s) shipped back to you. However, if we do not hear back from you within 3 days, we will assume that you have accepted the amended trade-in quote and will arrange to process your payment in the revised amount. If you have any questions or concerns regarding your adjustments, please do not hesitate in contacting us. Sincerely, ************** For any questions or concerns, feel free to reach out to us. ************** 556 ******************** Ste 1016 ********, ** 32750 Phone: ***************** Email: *****************************************

   
  

  
  

  

  Business Response

  Date: 03/09/2023

  Good morning ************************,

  This claim was filed by the company paying for the shipping costs. As the company that contracted FedEx to transport this package, they possess all rights to the claim. It was handled with them directly and you will need to contact them regarding the resolution.  There is nothing more that we can do for you regarding this matter. Please contact them with any further questions or concerns that you may have.

   

  Sincerely,

  **************** | ******************** Office | FedEx services

   

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19529363
  
  I am rejecting this response because: The business **************** nor their employees stole this item from a Fed Ex package. One of your employees did as they were the ones to handle it from shipping to delivery. I will be filing a claim in small claims court since your company will not take responsibility. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a xhorse condor key cutting machine and *** pro programmer from ***************** company and it was shipped with free shipping by FedEx. It was scheduled for delivery February 28, there was a delay and now FedEx doesnt have a clue as to where my package is. I have contacted them and they supposedly started a trace. I havent heard anything from their trace team. Im very concerned my expensive package is lost. I paid over $2200. I would like for FedEx to find my package and deliver it asap or refund me for the items I paid for.

  

  Business Response

  Date: 03/07/2023

  Dear Mr. ************************************ is in response to your inquiry addressed to the Better Business Bureau. 
  
  We understand your dissatisfaction with the handling of the shipments traveling on package tracking number ************ and ************. We are showing that the packages have been picked up by you on 3-6-2023 at 2:54 PM.
  
  FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that your packages are delivered on time, and we remain committed to working with you on ways to leverage our network flexibility.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  

  FedEx

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  1994 *********

  *******, ** 95337

  
  

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $215 to ship some utv shocks to a company in ** and have some work done on them. I packaged them very well in a very good box. I wrap them very well several times with bubble wrap and other materials surrounded the inside of the box with cardboard. I paid for $2000 in insurance $1000 per box shipped. The replacement cost for both packages is over $8000 but I was more worried about them breaking then getting lost and having to replace them. One box weighed 60 pounds the other way a little over 50. both boxes were damaged and busted valves on the shocks that I had shipped and it is $200 apiece to repair them which is why I got the insurance just in case this happened. Filed a claim sent pictures of the damaged boxes and you denied it. You cant talk to a physical human. Do you want to do everything online and you dont clarify the documentation that you want to get this going. it blows my mind that you cant call any company not just FedEx and actually talk to a physical human that speaks English very well where is this world coming to? Why do you give the option for people to pay for insurance and then deny their clients when you destroy their packages?

  

  Business Response

  Date: 03/07/2023

  March 7, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to my desk for response. 

  Upon receipt of the BBB I found that your claim had been processed for payment in the amount of $755.56 ($650 merch and $105.56 freight).  The payment is being mailed to you via **** on check #*******.  

  On behalf of FedEx, I apologize for the loss/damage that occurred and hope that this payment will restore your faith in FedEx. 

  Thank you,

  Hope I / FedEx ******************** / FedEx Ground Claims Department 

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. However, it would be nice to be able to call in and do the claims and get someone who can clearly speak English. Also when sending the emails they should be more clear on what exactly they are looking for when they are denied. 

  
  Sincerely,
  
  *********************************

  8734 *************************************************************************** ***

  
  

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had shipped out a return item from amazon through fedex and I believe I was wrongfully charged. I had printed out shipping labels from amazon to put on my fedex package. Fedex charged me $694.02 to ship out my item to amazon in the ************** despite my shipping label stating that all billing goes to Amazon UK. My package was then returned back to me due to customs turning away my package. I had called FedEx countless times asking for an invoice of the duty and taxes so that I can pay it but they kept telling me that it doesn't exist. The representatives of fedex told me to create an account with fedex and pay online. I had followed instructions and made an account but there was no invoice to pay the duty and taxes. When I called the store I shipped from, the representative let me know that it is Amazon who pays for shipping, not me. I am asking for a refund of my money. Receipts and shipping labels attached.

  Customer Answer

  Date: 03/06/2023

  On March 5th I received an invoice for the return of my package. I am not sure how FedEx was able to promptly send me an invoice of my return, but not for my Duty & Taxes for customs. As a result of a full service not being provided, I am requesting my invoice to be waived. Invoice #***********

  Please let me know if I can provide any further information to resolve this complaint. 
  
  Thank you in advance,
  
  ******************

  
  

  

  Business Response

  Date: 03/15/2023

  Dear *******,
  
  Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  Our records indicate that Amazon requested to have tracking number ************ returned back to you under tracking number ************. You would need to reach out to them in regards to tracking number ************.
  
  As a gesture of goodwill, credit of $532.42 has been applied to the shipment on the return FedEx tracking number ************.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  17618 **************

  *********, ** 92503

  
  

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Fed Ex in *******. They have been accused of stealing several items from customers. When the product you ordered has not been delivered, they claim it has been lost or damaged. Several customers have complained on FB and I have had issues with this location at least 5 times in the past year, the most recent being a IPad purchased from Best Buy that was supposed to be delivered Feb 28, March 1, March 2 and now delivery is shown as pending. Their customer service team is pathetic and do not sympathize with your issue as a paying customer.

  

  Business Response

  Date: 03/17/2023

  Dear ***********************, 

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. We regret that the shipment was not able to be delivered to you in the time frame needed.  Thank you for verifying the shipper has arranged for replacement in the interim. Currently, our instructions are to return the shipment to the shipper of record as the resolution.
  
  We take very seriously your concerns regarding your poor delivery experiences.  We apologize for any inconvenience to our customers as we work to address regional service delays in the ******* **. area caused by, higher population package volumes, and ongoing industry labor shortages. We are leveraging our seven-day operations and securing additional delivery resources to help restore service levels. Please know this has attention of local management responsible for our operations,who continuously provide internal reviews.

  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us,and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

  FedEx

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter to bring to your attention an issue I recently experienced with the delivery of my package. On 1st Mar. I received a notification from FedEx that my package had been delivered to my address. However, upon reaching home, I did not find any package.Furthermore, the notification email sent to me included a photo of proof of delivery. However, this photo did not show any package. I tried to contact your customer service representatives to resolve this issue but to no avail. The representatives only asked me to wait.I would like to bring to your attention that such negligence and lack of accountability by your company is unacceptable. I have been left without my package and no clear answers have been provided to me by your representatives.I demand that FedEx takes responsibility for this issue and undertakes an investigation into the delivery of my package. I would also appreciate it if you could provide me with regular updates regarding the status of the investigation.Please take the necessary steps to rectify this situation and ensure that it does not happen to your other customers in the future.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 03/07/2023

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

   As we discussed, the appropriate management has been notified of your concerns regarding the 

  tracking number 395031086460.  Our records indicate a proof of delivery on March 1, 2023, at

  1:31 p.m.  A picture proof of delivery confirms address although image is blurry.  The couriers

  are allowed to release package if there is no signature requirement by shipper.

  We suggest the shipper is contact for refund and/or replacement.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today was the fifth time in the past month that a package to my house was marked CUSTOMER UNAVALIABLE while I was home- as I work from home I am mostly there. No delivery person came to my door and no delivery vehicle was ever seen on my street. According to the person I spoke to on the phone the driver is to leave a door tag if there is no answer at the residence. No door tag has ever been left and no motion was ever detected on my CCTV at the front door. My house is on a cul-de-sac and the trucks have to turn around in front of my house, at the times the driver noted the package was delivered there were no trucks captured on CCTV.The two previous parcels I had to drive across the county to pick up in person from the distribution center. On those delivery occasions I was also home and no delivery was attempted at my residence.Most current tracking number - ************ for an order from Chewy.com.

  

  Business Response

  Date: 03/03/2023

  Dear ******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, our records indicate this package was delivered on March 3rd, 2023 at 11:21 a.m..
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  The person who called me was very helpful and was able to correct the issue. 

  
  Sincerely,
  
  ***************************

  1139 ***********

  *********, ** 28211

  
  

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,I am in receipt of a statement from FedEx Freight indicating that I need to pay $245.47 for a shipment that was sent to my business freight-collect. We never received such a delivery and I do not know who the shipper is or why they sent something to us. My company does not have an account with FedEx.I have spoken to numerous people in different departments about this and am not getting anywhere with them. They keep on sending me a copy of their Bill of Lading which shows our name and address with a illegible signature and saying this is proof of a delivery, so I must pay them. I feel that I am being extorted by this company. Attached is a copy of their shipping documents and their manifest statement.Also attached is a copy of my email correspondence with one of their representatives named *********************** who is unwilling to help me resolve the issue or escalate my case to FedEx management.I am hopeful that the Better Business Bureau can assist.Sincerely,***************

  

  Business Response

  Date: 03/20/2023

  Dear ***************,

  Your report to the Better Business Bureau regarding tracking number ********** was received.

  Our records indicate this package was delivered, but according to your records, your location never received the package. We have decided to go ahead and credit the freight charges?in the amount of $245.47, which leaves you with a zero balance.??? 

  Thank you for your patience in this matter and we apologize for any inconvenience this may have caused.

  Respectfully, 
  

  FedEx? 

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************

  **********************************************

  *********, ** V6A 1T8 ******

  
  

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, sent First Overnight package from ******** ** to ******* **. It was to arrive on 2/17 before 8am. When it did not arrive, we began calling. At noon it was somewhere in ****. It had a passport in it that I needed to travel home since my purse was stolen while I was in ******* on business. The package did not arrive until 2/20. I was already gone. What I had to go thru with TSA was humiliating because I had no ID. ********************** also said they would go back and pick it up from the Hotel Cambria where it was delivered, to return it to me, which they never did. I had to make arrangements to get it picked up and sent back to me. I've gotten a ton of excuses from them, but they had nothing about why they never picked it back up. Total failure on their part and I don't plan on ever using them again.

  

  Business Response

  Date: 03/06/2023

  Dear ***********************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number ************. Tracking data reflects tracking number ************ was delivered on February 20, 2023 at 06:47 a.m.  As we discussed, in order to balance our focus on service and safety, the FedEx money-back guarantee is suspended when inclement weather conditions impact our operations.  As we discussed for any concerns regarding charges, please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
    
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  
  Respectfully,
  
  FedEx