Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,322 total complaints in the last 3 years.
- 4,875 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The item I returned is the chair. Amazon clearly indicated the weight is ****lb on the website. I remove several packages so the weight would be lower than the original. But your invoice shows more than double the weight which is 100% inaccurate. please adjust the rate and refund the difference
Business Response
Date: 08/25/2023
Dear *******************:
This is in response to your inquiry addressed to the Better Business Bureau.
After further research and speaking with you concerning this matter, you have advised that you have been in contact with our ********************************** and that the matter has been resolved on FedEx tracking 772236937400.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the past 5 months I have complained to FedEx about this driver. He sees alot of cars out in our lot & refuses to even come in our apartment complex he just drives right on by. There's room for him to go all the way through to the other side but he doesn't even attempt it. He puts the business is closed . We are a apartment complex. This is the 4th time I watched him with my own eyes drive straight by. We are a senior & disability complex. We deserve to get our packages when we're suppose to. I've complained & complained no one cares. This time I waited in 95 heat for him to come because another senior was waiting for a phone she needed. Now she can't leave her apartment to even know he passed us right by. Please help I don't even know if he'll stop tomorrow. Their working on our garage so the cars will be in all the parking spots again but again he can drive right through. My tracking number is ************ please helpCustomer Answer
Date: 08/11/2023
This tracking number is also supposed to be delivered with the other order. I thought they had the same tracking number but their just going to be delivered together. The tracking number is ( ************ ) their both from fingerhut but from different distributors. But to be delivered together. Thank you I know it's not life or death but I'm disabled & no car. The other lady never leaves her apartment except for church ( I'm not kidding ).Business Response
Date: 08/11/2023
Dear ***************************,
Your report to the Better Business Bureau regarding tracking number 782071016582 was received. ??
After further research, our records indicate your package was delivered on 8/11/23 at 1:57 P.M.
Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer Answer
Date: 08/11/2023
Complaint: 20452484
I am rejecting this response because: this is not a one time incident, this driver does this all the time. He should not be allowed to choose when he will deliver our packages. Like I unfortunately have another delivery coming up. I hate that people use your service because I don't know if I'll get my package. The tracking number is ( ************) now who knows if I'll get it on the 12th or not. This employee should be suspended for so many days for doing this.
Sincerely,
***************************Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a FedEx package and the tracking number is ************. It said it will be delivered on 8/10/23. I am waiting for it in my home to do the signature all that day. But no one contact me to sign on the package and they just said they cannot find me in my home. It is not possible because they never call me or knock my door. They lie on their system. I would like to let Fedex to punish the driver or local fedex location who lied and apologize to me and give me some compensation.Business Response
Date: 08/16/2023
Dear ************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was picked up on August 12, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a robot shipped to my home from Embodied. The tracking details says that it is a robot. I never received my package. The item says delivered and signed by "CCamps." That is not me. There is no proof of a signature or a picture. The robot cost me $1548. This robot is for my son.I filed a claim and the shipper, ******** filed a claim. When I called to get an update from FedEx about my package. The associate said that they did not hear back from FedEx after 3 days and so the case was closed. They told me to tell the shipper to file a claim. I got no information on the driver or finding my package. I can not get any answers!My claim number with FedEx is C-********* The shipper's claim number with FedEx is C-********* I am seeking answers and for them to retrieve my son's robot or pay Embodied to give me a new robot. {Please note that this is the second time that I did not receive my package from FedEx and a bogus name put as signed by. I confirmed with the *** store where I get my mail that there was no employee named by that name which was written in the proof of delivery by FedEx. This package was an apparel item (low value). The company ******** sent me another one.Business Response
Date: 08/31/2023
Dear *********************,
This is in response to your recent inquiry addressed to the Better Business Bureau regarding FedEx Ground tracking label ************.
We are concerned to learn of your dissatisfaction with your shipment that was scanned as delivered. The appropriate management has been notified of the scanning situation for an internal review with the drivers responsible for serving your area. After exhausting our search options, we regret no alternate recovery information was available for shipment with tracking number ************. Corrective actions are being made to improve future deliveries to your university campus.
Per the FedEx Ground shipping agreement, because your financial arrangements are with the merchant, assistance regarding reimbursement, return or replacement should be made to the shipper. The shipper may contact FedEx for any support needed with claims. As requested, we have updated any existing claims on behalf of the shipper.
On behalf of FedEx, please accept our regrets for any inconveniences experienced.Your business is very important to us, and we hope you will allow us other opportunities to serve you.Respectfully,
FedEx
Initial Complaint
Date:08/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We deliver packages that include laptops, monitors and other tech items to our mortgage branches all over the **. Packages have been showing up incredibly damaged and mishandled that it prevents our Loan Officers from working once receiving equipment. This hurts our Loan Officer production and opportunity to make their paycheck as well as the company to pay more to ship yet another package that will most likely be damaged. FedEx does not want to take responsibility for damaging of the packages or it's contents after submitting a claim directly to them with these photos and proof of value.Business Response
Date: 08/15/2023
On behalf of FedEx, please accept my apology for the experience. After reviewing your initial documents and our records, we need additional documentation to consider your claim. Please provided a copy of the original purchase invoice and estimate of repair. Please upload these documents to your claim case online. We regret any inconvenience this issue may have caused.Customer Answer
Date: 08/15/2023
Thank you for the response. The requested documentation has been uploaded to the FedEx portal under the tracking number.Customer Answer
Date: 08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************************** Suite 200****************, ** 80920Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped my package off at the FedEx location listed above. After a week I noticed that the package hadnt made any movement. I got in contact with the manager of the location and after reviewing cameras she said that an employee misplaced the packed. She told me to file a claim in order to be refunded. I filed the claim and FedEx denied my claim because according to them an addendum was added to my contract stating that I agree not to file claims regarding FedEx transportation service. Ive never agreed to such a thing and it doesnt make sense how no one is being held accountable for their employees mistake.Business Response
Date: 08/15/2023
August 15, 2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional investigation.
Based off our records this item was being shipped using a label that had been provided to you by the shipper. Per the contractual agreement we have with this shipper they would need to file/dispute this claim on your behalf. I do understand your frustration with this matter and assure you that if the shipper would like to contact me directly, I will be glad to address any concerns they may have on this shipment.
On behalf of FedEx Management, I apologize and assure you that your concerns have been documented and will be addressed with the shipper, when they contact FedEx.
Thank you
Hope I / ******************** / FedEx Ground ***************** / *************************************************
Business Response
Date: 08/17/2023
Date Sent: 8/15/2023 3:12:13 PMAugust 15, 2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional investigation.
Based off our records this item was being shipped using a label that had been provided to you by the shipper. Per the contractual agreement we have with this shipper they would need to file/dispute this claim on your behalf. I do understand your frustration with this matter and assure you that if the shipper would like to contact me directly, I will be glad to address any concerns they may have on this shipment.
On behalf of FedEx Management, I apologize and assure you that your concerns have been documented and will be addressed with the shipper, when they contact FedEx.
Thank you
Hope I / ******************** / FedEx Ground ***************** / *************************************************
Customer Answer
Date: 08/24/2023
Complaint: 20450310
I am rejecting this response because:
Ive contacted the shipper that provided the label multiple times and all they keep telling me is that the package is still in transit so theyre not taking any action. This is extremely frustrating as this was caused by your employee and now I have to pay the price for it.
Sincerely,
*************************Business Response
Date: 08/28/2023
August 28, 2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional investigation.
Based off our records it appears that you are the recipient of this package and per our Terms and Conditions the shipper will need to file dispute any claim(s) for/on behalf of their customer (recipient).
I apologize and assure you that the claim has been noted of your concerns and when the shipper contacts FedEx on your behalf the claim will be processed accordingly.
Thank you
Hope I / ******************** / FedEx Ground ***************** / CargoClaims.Support-90@fedex,com
Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order from The Children's Place on August 2, 2023. It was due for delivery on August 5, 2023. It was originally sent back to the facility and scheduled for delivery on August 6, 2023 due to a package exception. I called to see what the exception was about and was told it was a mis-printed label. It occurred again on 7th of August. So I called FedEx again and let them know that it may be because of the missing apartment number. I was told that it was ok, the driver would call me for the apartment number. The package was still returned due to exception. I called FedEx again, they told me that **** has my package and I have to take that up with them. I called **** and they never received a package from FedEx. So I called FedEx again on the 9th and was told that I needed to contact the shipper in order to edit the address. On August 10, 2023 i contacted The Children's Place. They informed me that since FedEx has the package, there's nothing they can *** unless they send it back. So I called FedEx on the 10th requesting that the package be returned. FedEx said they wouldn't be able to do that. I asked to speak with a supervisor and was denied.Business Response
Date: 08/15/2023
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
The shipment traveling on package tracking number 61290328974235881737 was delivered at 6:13 p.m. on August 14, 2023.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:08/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx in ********* ******* CONTINUES to overwrite and change the address thats on my packages from the shipper to an incorrect address CAUSING unnecessary delays in receipt of my packages. FEDEX CONTINUES to do this despite me putting in Delivery Manager that my address is correct as written on my packages! Tampering with mail and addresses is against the *** and FEDEX in GREENWOOD ******* is the only company that consistently does this with my packages !! This is extremely incompetent on behalf of FEDEX!! DElIVERY MANGER is THEIR OWN SYSTEM And they dont even bother to pay attention to the DELIVERY instructions thats on there! When my packages gets delayed I have to call them and spend time on the phone with their CSRs due to their own mistake!!! I cringe when I see that a company is using FEDEX as a carrier for my packages. It is causing me extreme frustration and anxiety, and I think the next course of action will be to File a lawsuit for the emotional distress being caused by the incompetence of FEDEX in GREENWOOD *******Business Response
Date: 08/14/2023
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************ to **** ***************. ************, **. 46237.
Your concerns that the address on the package is being changed at our local facility has been addressed internally with local management responsible for your FedEx Ground operations and has been updated.
Management has advised they made contact with you and provided their contact information should you have a need in the future.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 08/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************5032 ***************************, ** 46237Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RE: LOST OR STOLEN PACKAGE TRACKING NUMBER: ************ TO FEDEX VIA BBB:Where is my package? We have called your customer service line, used your online chat system, and tried to file a claim using your online system -- ALL USELESS and not once have we been given any information about the location of our package. DO NOT CALL ME TO RESOLVE THIS PROBLEM.Send your response via this BBB complaint system. *****************************Business Response
Date: 08/11/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regardingthe handling of the shipment traveling on package tracking number 781893809446.
Our records indicate a proof of delivery on August 10, 2023, at 1:00 p.m. Ground
package commitment dates are estimates and can change if package is still in transit.
Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 maintenance tanks from Epson America with deliver date of 8/7. The Fed EX driver did not deliver the package to my location. You really need to hire someone from ******* with some compassion. The agents dont care and the company doesnt either so I feel a class action lawsuit coming due to the negligence of FED EX and how they allow the drivers to take pictures of other people's delivery and **** it as delivered when they never came to my home. This is 1 of many times this has happened. Because of this the company is refusing my refund and my busin6ess has been affected becuase my package was delivered somewhere else or stolen by the driver. The picture sent WAS NOT MY ADDRESS. I LIVE IN A HOUSE WITH NO GATE, THE PICTURE SENT FOR PROOF OF DELIVERY WAS A CHEWY BOX. THAT IS NOT WHAT I ORDERED. BECAUSE IT WAS MARKED AS DELIVERED I CAN NOT DISPUTE TO GET MY MONEY BACK AND FED EX DOESNT GIVE A F*** TRACKING ********************. I CAN UPLAD A PICTURE OF MY HOUSE AND IT IS NOT GATED IN THE ***** AT ALL!!!!!Customer Answer
Date: 08/17/2023
The tracking number was in the complaint!!!! And the picture that shows its not my house or my package 61290989863850653544Business Response
Date: 08/30/2023
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 61290989863850653544. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
Per our conversation you have reached out to the shipper for a refund/replacement.
On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
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