Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,322 total complaints in the last 3 years.
- 4,875 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** I visited a fed ex location to ship a package and include a return label. They told me an account was needed. I was given a receipt for ***** and left. Package delivery was fine. However, I have a receipt for ***** but was charged twice- today for ***** and then Oct 17 for ***** which I didn't authorize. I called *********** and was told to call your revenue ***** That number disconnects if you don't have an account number. I then searched for an account number- called.back to be told.you aren't even open. Very very frustrated. Messaged via ******** and AFTER AN HOUR of painful messaging I was told the store used their account and I had to physically go to the store for a refund of the overcharges. I tried multiple times to create an onlne account and received error after error. Please tell there is an easier way to correct this? I don't want an account and don't want to pay over $50 when my receipt states $17. Pls.help
Business Response
Date: 11/08/2023
Dear *******************************,
Your inquiry to the Better Business Bureau was received and reviewed.
Per your billing information provided, our records verified transit on both shipments noted on your receipts. Tracking number ************, indicate a shipment traveled from ** to NY and was delivered on October 9th at 1:48 p.m. Subsequent receipt with tracking number ************, indicates a (return)shipment traveled from NY to ** and was delivered to you on October 21st,2023. The charges noted were accurate based on the distance and services selected. Our records indicate they were charged to FedEx account ending in 9111.
Regrettably the invoice copies provided did not verify any additional amounts charged, to dispute this issue. We will gladly review any additional documentations you can provide.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/10/2023
Complaint: 20773113
I am rejecting this response because:
They are asking me to provide evidence of charges I am stating I was not aware of. Evidence shows what i thought the charge was. I was given a receipt for 17 and was charged over 50. Also, I would like for them to cancel the account mentioned as I do not want an account with them. I assume this is my account and not their account, as mentioned in my complaint but not addressed in the response.
Sincerely,
*******************************Business Response
Date: 11/22/2023
Dear ********,
Thank you for your reply. Our regrets that we may not have answered to your satisfaction.
Per our discussion, the charges posted on your shipping account were recognized as valid for the services rendered. Feedback has been provided to FedEx Office Print and *********** to help improve rating experiences in the future. As a goodwill gesture, an adjustment credit was made available to you,with the submission of the charges showing on your receipt. Currently, we have not received receipt copies at SRT@ fedex.com. Please considering reduction of file size for future email submissions.On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regarding tracking numbers ************ AND ************ from FEDEX.I received an email from a FedEx representative named ********************* requesting a customs form to be filled out with personal information, including my SSN, in order for the package to get through customs to *****************. The email stated if it wasnt filled out by end of day October 27, 2023, the package would be sent back to the shipper. When I reached out to the merchant I purchased from to verify this email, representatives and supervisors told me the email was fake and not legitimate, and that I should ignore it and not send my personal information. I called FedEx at the same time and spoke to multiple representatives and supervisors in the customs department. They all assured me the email and agent were both legitimate and the document is necessary to receive my package, however all of them refused to send me any emails/written confirmation that this request was legitimate. I spoke to ***** last, who confirmed he put in a request for ****** or someone else from the office to call me directly, but I have not received any contact. Overall, this has been a huge headache and now my money is in limbo until I choose to send my social security number over email or not.Business Response
Date: 10/30/2023
Dear ******,
Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate your package was requested to be returned, and therefore, was returned to the shipper on tracking numbers ************ and 773882093438.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package showed as delivered but was not. FedEx driver was seen driving up and down the street but did not stop at my residence to deliver package. This occurred on Saturday 10/21 around 2pm. I attempted to speak with a representative multiple times via phone but always unable to get a live person on the phone.Customer Answer
Date: 10/24/2023
******************** is the tracking numberBusiness Response
Date: 11/02/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ********************.
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ******************** that our records indicate was delivered on October 21, 2023 at 2:10 p.m. As we discussed, an internal review with the drivers responsible for serving your area was conducted. Please continue to reach out to the shipper regarding reimbursement or replacement, as financial arrangements are with the shipper.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a startup business that just starting shipping and FedEx was my first option. the last few days I have been shipping products to clients and I've taken the packages to a fedex location where sometimes I have my own packages but sometimes I use theirs. The clerk takes my shipping package and enters all the information where I am suppose to be to "charge/bill" correctly. I will say that out of the 4 -6 invoices I have only 1 was charge correctly that the receipt I have on my hands matches to what the invoice is on the fedex website, every other invoice that I have has about a $10 or more difference. I called and spoke to a manager and the same thing she kept saying "the receipt is just an estimate" that's a flat out lie because if I would not be using my business account what I would pay is what the receipt says. The manager kept saying the same thing over and over.Business Response
Date: 11/15/2023
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
The freight charges of $32.68 are valid charges for the shipment traveling FedEx Express on tracking number 785274173894.
FedEx Ground shipments to residential addresses incur a residential delivery surcharge which was not included in the rate on your receipt. As a one-time gesture of goodwill, a total credit in the amount of $17 has been applied to these tracking numbers ************, ************, and 785352589973.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx is claiming they delivered my package on September 28,2023. The locker that it was delivered to has verified it was not ever delivered. I have called GameStop and FedEx several times and filed several cases with both. I just want my package. If FedEx just contacted the LUX locker it was supposedly delivered to they could confirm my package was not ever delivered. I'm sick of fighting with FedEx. They told me it has to go through the shipper and that the driver said they delivered the package. I find this odd to remember my package specifically and believe this to be untrue. Again, it would be so easy to just contact the locker and confirm it wasn't delivered but I can't get any resolution.Customer Answer
Date: 10/23/2023
Both these are screenshots of my tracking number and order number from GameStop and FedEx.Customer Answer
Date: 10/25/2023
Order Number: 1100000061305844
Tracking Number: 784185177810Business Response
Date: 11/20/2023
Dear ***********************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns that delivery information was recorded for the shipment with tracking number ************, although the package was not found by you, have been brought to the attention of local management responsible for our FedEx Ground operations. We have been advised that all packages for Vista Ridge Apartments, that do not require a signature, are required to be left at the designated locker receiving area. The issue was investigated internally with drivers serving your location. The delivery shows released at 11:29 on September 28th, in the designated area and no alternate information was discovered. Selection of a FedEx signature service is recommended for direct delivery to your apartment in the future.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid $108.90 to overnight two iPads. Marked yes when asked if the package contained lithium batteries. Paid and left. I got a call the next day saying package was set aside because of batteries and still hadnt left the facility and to pick it up. FedEx fraudulently showed the package as being delivered on time. Because it was a terminal location they said they couldnt do refunds only charges which didnt make sense. Had to go back a third time to file a case # and was told I would receive a call. No calls or emails in two weeks. FedEx requires an account # to speak or inquire with anyone and I dont have one.Case #*********Business Response
Date: 10/24/2023
Dear Mr. *************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handlingof the shipment traveling on package tracking number 784787964101. A credit has been
processed for $108.90 since package was shipped. Please allow 3 -5 business days.
Please accept our sincere regrets for any inconvenience you have encountered. We valuethe trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.
Respectfully,
FedExCustomer Answer
Date: 11/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************15 *********************, ** 38301Initial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had ongoing issues with this particular FedEx location. Any package that I have that goes through this facility I have had issues with.1. I received a notification that my target package was damaged. Target could not track the package so they placed a new order for me. Once I received the replacement package, my original "damaged" package was marked as delivered (with no photo), but it was NOT delivered. Customer service was not able to track down the package. Target now shows I have received two packages, but I did not receive the second. 2. I have a reoccurring delivery of wine that requires a signature. Every single time the delivery comes, there is an issue with my package. I work from home and am setup with FedEx alerts- so I am always readily available and awaiting the package to be delivered and signed for. The first shipment, I received a notification that an attempt was made, however, NO attempt was made and no slip was left on my door. I contacted customer service and they said an attempt would be made the next day, however, this never occurred. I never received a notice from FedEx except my text message updates, and the wine got shipped back to the facility.3. The next wine shipment I left a hand written note on my front door requesting them to knock or ring the doorbell so I can sign for the package. The same issue occurred where they stated they made an attempt and no one was home- but I was home. I then requested they hold the package and I had to pick it up from the facility. This was not acceptable due to the weight of the package and the simple fact that I was available for signature. I have been forced to use a drop box location and need to carry the heavy package myself monthly. There are a number of ****** reviews with similar problems with this facility. I want to be able to feel confident that my package is not being stolen by FedEx. I want to the drivers to do their jobs and ring my doorbell for a signature.Business Response
Date: 10/31/2023
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:49 a.m., on October 21,2023. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************************************, ** 02127Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The drivers are not contacting anyone at home. They just drive by and do not ring the door. I am missing 4 boxes.Customer Answer
Date: 10/23/2023
Thank you so much! Please find the tracking numbers below:
#************
#************
#************
#************
#************
Please kindly let me know if you need any additional information.
Thanks again!
Sincerely,
****************************
Customer Answer
Date: 10/24/2023
Thank you so much! Please find the tracking numbers below:
#************
#************
#************
#************
#************
Please kindly let me know if you need any additional information.
Thanks again!
Sincerely,
****************************Customer Answer
Date: 10/25/2023
Hello! Thank you for assisting me with this matter. I just want my boxes to be delivered or I will happily pick them up. All of my clothing and work-related material are in them.
Thanks again for your assistance!
****************************
Business Response
Date: 10/26/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handlingof the shipment traveling on package tracking number ************, and the associated
tracking numbers.
The scans indicate the driver has made 3 consecutive attempts to deliver and obtain a
signature, however the recipient was not available, so packages are holding at Ground
facility. The driver will make a final attempt on October 27, 2023. Please make sure an
adult is available to sign for the packages. Also, our drivers are not provided with phones
so calling customers is not an option.
Please accept our sincere regrets for any inconvenience you have encountered. We valuethe trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/26/2023
Thank you for your response! Can you please let me know where I can go to pick up the packages? I worry that with our work schedules, we will miss the delivery and loose our belongings.
Thanks again!
****************************
Customer Answer
Date: 10/26/2023
Date Sent: 10/26/2023 2:56:36 PMThank you for your response! Can you please let me know where I can go to pick up the packages? I worry that with our work schedules, we will miss the delivery and loose our belongings.
Thanks again!
****************************
Business Response
Date: 10/27/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling
of the shipment traveling on package tracking number ************, and the associated
tracking numbers.We called you on October 26, 2023, and you requested to pickup packages if possible. The
Ground facility was contacted, and a voice message was left, however there was no response.
All of the package are out for delivery on October 27, 2023, and require an adult signature.
Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/27/2023
As of now we have not received our packages. My clothing and work material are in them. This is very frustrating. I need to have these boxes TONIGHT.
Customer Answer
Date: 10/31/2023
Date Sent: 10/27/2023 5:19:42 PMAs of now we have not received our packages. My clothing and work material are in them. This is very frustrating. I need to have these boxes TONIGHT.
Customer Answer
Date: 10/31/2023
Date Sent: 10/27/2023 5:19:42 PMAs of now we have not received our packages. My clothing and work material are in them. This is very frustrating. I need to have these boxes TONIGHT.
Customer Answer
Date: 10/31/2023
Date Sent: 10/27/2023 5:19:42 PMAs of now we have not received our packages. My clothing and work material are in them. This is very frustrating. I need to have these boxes TONIGHT.
Business Response
Date: 11/01/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the remaining tracking numbers:784919384830, ************, ************. ************, 784919384830.
and ************, were returned to shipper on October 26, 2023, and delivered
on October 27, 2023, at 5:32 p.m.
Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked FedEx drivers to deliver packages to my Garage/Carport of my house. It is supposed to be loaded into the drivers computers that I had requested this location. Lately the drivers are dropping pacakges off at my barn on the bottom of my property. I'm a disabled veteran and I lost a leg on active duty so walking around the property carrying packages that some are heavy is VERY difficult because of the slope of the property going towards the barn. I can only think FedEX's drivers must be incompetant as to what a barn is vs. a garage/carport. I've added 6 pictures of my property,1 is the barn, 2 is the garage/carport, 3 is a closer view of the carport area, 4 is litterally the area bewteen the car and house where to place packages, 5 the "back door", 6 is proof that FedEx is delivering to the WRONG location as you can compare picture #1 and #6 you can see the pile of concrete pavers in both. "Tracking # ************"Please educate your FedEx drivers to take your customers needs and wants into consideration when it comes to delvery of packages, if nessassry use pictures if they can not read..... I'm available almost everyday if FedEx HQ would like to talk about a training plan for your drivers if nessassry.Customer Answer
Date: 10/31/2023
There is a FedEx tracking number and various pictures attached to prove events!! Whomever reviewed this complaint is either blind or incompetant??Business Response
Date: 11/15/2023
Dear ****************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 684692935370. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint regarding failure to honor insurance coverage ATT. Customer ********************* I am writing to express my disappointment and frustration regarding an incident involving the insurance coverage provided by FedEx for a package I sent to my client. I purchased a higher limit of liability for $1500, but I have encountered difficulties in receiving the full coverage amount as promised.On Septembr 28,2023 , I shipped a package through FedEx with the understanding that I had purchased insurance coverage up to $1500. However, upon filing a claim for the full value of the package,you was damaged , I was informed that my item was only covered for $1000. This discrepancy between the coverage I purchased and the coverage provided has caused significant inconvenience and financial loss.Furthermore, despite my efforts to resolve the issue, FedEx has only issued a check for $1000, which falls short of the insurance coverage I had paid for. While I appreciate the reimbursement of the shipping cost amounting to $366.09, it does not address the primary concern of the insurance coverage discrepancy.I kindly request that FedEx thoroughly investigate this matter and rectify the situation by providing the remaining $500, which represents the difference between the coverage I purchased and the amount reimbursed. I believe it is essential for FedEx to honor the terms and conditions of the insurance policy that I paid for in good faith.I trust that FedEx, as a reputable company, values its customers and strives to provide excellent service. I have been a loyal customer for 9 years and have always trusted FedEx for reliable shipping services. However, this incident has significantly impacted my confidence in the company's commitment to customer satisfaction.I kindly request a prompt response to this complaint, outlining the steps that will be taken to address the issue and provide the appropriate compensation. I believe that a fair resolution will not only restore my trust in FedEx but also demonstrate the company's commitment to upholding its own policies and providing quality service to its customers.Thank you for your attention to this matter. I look forward to a swift resolution.*********, ***************Customer Answer
Date: 10/23/2023
Tracking Number 773574098400
Case *******-123886687
Business Response
Date: 10/26/2023
Good morning,
Your claim has been escalated to the ******************** Office for review. First, FedEx does not offer insurance of any kind for packages using our service. We offer declared value which allows you to set a package value and establish the maximum amount of liability that we can assume, and is in no way a guarantee of payment in the case of loss/damage. Per our service guide, which can be found on our website, artwork of any kind (including photography), is held to a limited maximum liability amount of $1000. I have attached the exceprt from the service guide.
Declared value and limits of liability (not insurance coverage)
D. Packages containing all or part of the following items are limited to a maximum declared value of $1,000:
1. Artwork, including any work created or developed by the application of skill, taste, or creative talent for sale, display, or collection. This includes, but is not limited to, items (and their parts) such as paintings, drawings, vases, tapestries, limitededition prints, fine art, statuary, sculpture, and collectors items.
2. Film, photographic images (including photographic negatives), photographic chromes, and photographic slides.E. ANY EFFORT TO DECLARE A VALUE IN EXCESS OF THE MAXIMUMS ALLOWED IN THE FEDEX SERVICE GUIDE IS NULL AND VOID. OUR ACCEPTANCE FOR CARRIAGE OF ANY PACKAGE BEARING A DECLARED VALUE IN EXCESS OF THE ALLOWED MAXIMUMS DOES NOT CONSTITUTE A WAIVER OF ANY PROVISION OF THE FEDEX SERVICE GUIDE AS TO SUCH PACKAGE.
F. REGARDLESS OF THE DECLARED VALUE OF A PACKAGE, OUR LIABILITY FOR LOSS, DAMAGE, DELAY, MISDELIVERY, NONDELIVERY, MISINFORMATION, ANY FAILURE TO PROVIDE INFORMATION, OR MISDELIVERY OF INFORMATION, WILL NOT EXCEED ITS REPAIR COST, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST, WHICHEVER IS LESS.Please be aware that any future art shipments are held to a maximum liabilty amount of $1000 should we be liable for loss or damages. With that being said, I will reopen the claim and pay the balance of $500 as a one-time goodwill. This will not be extendedto you on any future shipments. We value your business and hope that you will continue using FedEx for your future shipping needs.
Sincerely,
**************** | ******************** | FedEx
Customer Answer
Date: 10/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************601 *************************, ** 33009
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