Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The replacement that was sent out for the missing package in my last complaint was delivered to the wrong address. This delivery issue has not been solved. I am beyond frustrated that I am unable to have packages properly delivered to my home and that there is not another option companies can use to ship packages to customers. When I called, I was told to drive around the neighborhood and look for my package that was not delivered properly. This is not an acceptable request for a business to make, whose sole purpose is delivering packages. Drivers should be able to read maps efficiently. The local FedEx distribution office wrote out detailed instructions on how to find my house (which is clearly marked and not difficult to find) along with a house description to help the driver. The driver is still unable to deliver packages correctly. This has been an ongoing issue with FedEx in my area and in the 12 months I have lived at this address, I have not once gotten a package delivered correctly. This needs to change. I do not have this issue with ************ or **** deliveries.

  

  Business Response

  Date: 12/22/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 788003982652.  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of management responsible for our FedEx Ground operations in  ***********.  This will be addressed internally with the drivers serving your area.

  Your concerns regarding our systems have been noted.  The appropriate management have been notified and we value this feedback for internal process improvements.     
  
  On behalf of FedEx, we regret any inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  *********************************

  ***********, ** 87110

  
  

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order from a store that originally had this package being transported through DHL. Somehow in the midst of the transportation, it was transferred to FedEx. Myself and the store only have the tracking number for DHL. I received a phone call from a man named ***** with FedEx stating that my package had an attempted delivery to an address in *************, **. I live in ********, **. He was calling to ask for my correct mailing address. In the middle of him leaving a voicemail with the tracking number, the call cut out. I only received the first 4 numbers. I called FedEx customer service to explain what happened in hopes that someone could help me and put my correct address into the system so that I could receive this package before Christmas as it is my sons Christmas gifts, $600 worth of items. The man that I spoke to was extremely rude and refused to assist me because I could not provide the full tracking number. I asked if I could be transferred to ***** who originally called me and he told me no. I asked to speak to his manager and he told me no and that no one could assist me. I am desperately needing that package and FedEx is refusing to help me in any way.

  Customer Answer

  Date: 12/19/2023

  Hi, My package was originally being sent via ***. Somehow, FedEx intercepted my package and failed to notify me or provide me with a tracking number. I contacted the merchant who I purchased from and they stated that FedEx was never assigned the delivery and that it was assigned to *** and they do not understand how FedEx has the package in their possession. When I called FedEx, they will not even speak to me without the tracking number, but the problem is, I only have the *** tracking number as FedEx never issued one to me. The gentleman that left me a voicemail from FedEx today stated that I would need to call customer service to give them my correct address, but customer service will not even speak to me on the matter. At this point, they have stolen my package and are holding it hostage. No one is willing to take the time to use common sense or listen to my plea. This package is needed for Christmas for my son. It is very important. I have made sure that my address is correct on my FedEx profile, but they will not even assist me when I give them my profile information. Thank you

  Customer Answer

  Date: 12/19/2023

  I have added the voicemail left to me by a FedEx employee named ***** today. 

  

  Business Response

  Date: 12/21/2023

  Dear: *****************************,
   
  This is in response to your inquiry with the Better Business Bureau. 
  
  The tracking number provided is not associated with FedEx.  As you mentioned, the package was shipped via DHL.
  Unfortunately, FedEx is unable to offer any assistance with a package for another carrier.
  We hope this information is helpful.

  
  Respectfully,
  FedEx 

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has lost my package. Tracking ID ************. They refuse to tell me what happened to it and the results of their investigation. I was promised a call back and that was 5 days ago. I just called and again and again they have NO answers for me. Shark Ninja refuses to refund me my money and now I DO NOT HAVE MY WIFE'S XMAS gift! They owe me $394.76

  Customer Answer

  Date: 12/28/2023

  I want to know WHY MY COMPLAINT WAS CLOSED?? Im contacting the ** attorneys general office on the BBB. I provided all the necessary information. This is ridiculous I thought yall were suppose to help consumers???

  Customer Answer

  Date: 12/29/2023

  I received an email from ******* saying this was closed because i didnt proved tracking information in my original complaint! Well I did so?????? 

  

  Business Response

  Date: 01/04/2024

  Dear **************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We have attempted to call you, however we were unable to speak with you. Our records indicate the shipment on tracking number ************ was picked up at the local ********* location at 4:55 p.m. on December 24, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21028575
  
  I am rejecting this response because: you lost my package for two weeks. I had to expedite ship a new one which cost me extra money. How did you lost my package for 2 weeks. It was on the truck out for delivery yall told me it was at ********* and it NEVER WAS!
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 01/08/2024

  Dear **************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We have attempted to call you, however we were unable to speak with you. Our records indicate the shipment on tracking number ************ was picked up at the local ********* location at 4:55 p.m. on December 24, 2023.  However, if you would like to further discussed the complaint, I can be reached at ************************. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package and FedEx is not allowing it to be placed on hold. I AM THE SENDER Tracking number ************ Hold location FedEx **************** **** *****************************************************************

  

  Business Response

  Date: 12/21/2023

  Dear *********************,

   

  We are concerned to learn of your dissatisfaction when trying to request a service change to hold for pickup on shipment 788200312461. 
  
  Per our discussion,the shipping label used was billed to a 3rd party merchant. That payers account has restrictions limit who can authorize a change to the shipping information.  The shipper only authorizes specific individuals at their company to make such changes. We regret any inconvenience you experienced as a result of this situation.
  
  Management has been advised of your concerns and local research was conducted. FedEx worked with the receiver to verify they could get the delivery to their correct location. Our records indicate delivery at 1:34 p.m. on December 21, 2023. Thank you for your patience as we worked for a resolution at the destination. 

   

  Respectfully, 
  

   

  FedEx

   

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21026064
  
  I am rejecting this response because: you put my the h$ll and my son had to take the day off work to get the package. 
  

  Its bs. Ill never buy a label for FedEx for the rest of my life even if it was free. 
  

  Your company is pathetic 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2023 at approximately **** I received a deliver from FedEx Ground and simultaneously received notice from 2 separate witnesses indicating the FedEx driver struck and damaged our gate control post at the entrance of our driveway. i attempted to make contact with the driver but he was already departing our driveway. I immediate went to the end of the drive to assess the damage and capture photographs. I then contacted FedEx to file a claim but was ultimately denied based on a reported review of the ***** I then requested to review the footage and was denied such access. The lack of transparency with this piece of evidence has caused me to question its validity and pursue the matter further. Ultimately, the damage is minor, but I do believe in transparency and accountability. As such, I would like to request further dialogue with FedEx, and ideally be given the opportunity for myself or an unbiased party to review the footage, prior to pursuing the matter further. Audio recording of the witness account and photographs, with associated metadata, are available to confirm the timeline and damage association to the delivery time. Unfortunately, they could not be uploaded to the report due to size restrictions. FedEx case C-********* Ref-***** for tracking number ************ for reference.

  

  Business Response

  Date: 01/03/2024

  Dear ***********************,
  
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As noted in our conversation, your claim is currently being reviewed. You will be contacted when additional information is available regarding the request.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21025657
  
  I am rejecting this response because:

  no resolution has been met as of this response, and the latest claim status indicated denied based on a determination of no fault/no accident occurred. 
  
  This noted, the claim status is in direct contradiction to the FedEx account of their internal review. As Noted in the FedEx communication, the internal review resulted in a determination that the driver did sideswipe my gate control post, which was deemed a preventable accident. While this admission/confirmation of the **** footage is a positive step, the FedEx representative assigned to handle the claim has been unresponsive and has not retracted their claim denial. 
   
  As resolution, I would request FedEx retract the claim denial and process based on the information relayed during our phone call. Additionally, I would request FedEx review the reason for my claim denial and assess for misconduct/unethical behavior on the part of the adjudicator. 
   
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/19/2024

  Dear ***********************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  We are very concerned to learn of the reported damage to your property. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. Our records indicate the shipment on tracking number ************ was delivered on December 14, 2023, at 3:26 p.m. I have been advised that a mutual agreement between both parties has been reached to complete the repairs.
  
  We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  This noted, I have raised additional concerns regarding the perceived inadequate and/or unethical conduct of the ********* representative assigned to handle the claim. While this specific issue does not directly involve FedEx, it does seem warranted for additional review as the ********* employee was serving as an agent of/acting in the interstate of FedEx during the exchange in question  

  
  Sincerely,
  
  ***********************

  , ** 37840

  
  

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company sent me a package via FedEX (this will be the last time). Apparently, it was delivered to a Fort ***, **********. Fort *** ********** is a big place. Every time I call I get an automated message that disconnects me (it is like FedEx doesn't want people to like them). I have attempted to resolve this on the phone and via chatbot. If FedEx doesn't care about doing its job, it should say that. i don't know the exact address a company from ***** entered in for delivery, but that shouldn't impede me from finding out where it is. That should also not impede me from talking to a human being. Please locate my package and don't tell me it was delivered somewhere on a large military base. Locator number: ************

  

  Business Response

  Date: 01/03/2024

  Dear LTC *******,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 787658307142. 

  Our records indicate a proof of delivery on December 12, 2023, at 1:49 p.m.,

  package left at back door of Receiving, at ****************

  We attempted to call you on January 3, ****, however there was no answer.

  Please accept our sincere regrets for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after a search across the area, we found the package. It appears some random person signed for it which still is NOT good, but at least we found it. 

  
  Sincerely,
  
  *****************************

  , ** 08640

  
  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an "Angled Side Insert" and "Seat Insert" from LoveSac, and FedEx is the carrier. The offer a service called a vacation hold, where they won't deliver a package if you're not home. My order with tracking numbers ************ and ************ were scheduled for delivery while I was on vacation so I used the Vacation Manager feature on the app to schedule a hold from 12/9 to 12/17. To nobody's surprise, it didn't work and FedEx attempted to deliver my package three times while I was away. I had to fight with customer service to get them to apply the hold. When I got back home, I removed the hold. To nobody's surprise AGAIN, it didn't work. I called the morning of 12/18 to have them manually remove the hold. They confirmed that I'd get my package 12/19. I called in the afternoon to confirm this since all I got was a vague promise on the phone only to be told the package was lost. This is my last step before taking FedEx to small claims court for the full value of the package plus time wasted pulling teeth to get a package from a courier. Deliver the package IMMEDIATELY. This is the second of two times I've ordered from Lovesac that I've had to waste hours asking a delivery service to deliver a package. Gross.

  

  Business Response

  Date: 12/22/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate the shipment on tracking number ************ was delivered at 1:28 p.m., on December 19, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  I would like it noted that I solved this issue by spending hours on the phone. FedEx has damaged the reputation of the shipper and I will not do business with them so long as they use FedEx. Given that the package was delivered, I can't reject the response in good faith, but I would absolutely call it inadequate.

  
  Sincerely,
  
  *******************************

  ***********************

  ************, ** 19125

  
  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FedEx isn't allowing me speak to agent.

  Customer Answer

  Date: 12/18/2023

  709446308752

  The issue is when calling 

  ***********

   

  I have heard lots promts.    But isn't giving me options call live person. 

  

  Business Response

  Date: 12/29/2023

  Dear ***************************,   
   
  This is in response to your inquiry addressed to the Better Business Bureau.   
     
  Our records indicate the shipment on tracking number ************ was delivered on December 18, 2023, at 12:48 p.m.  Our records indicate your package has been successfully delivered to the correct address.   
     
  We understand your concerns regarding your shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Information regarding various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.   
     
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.   
     
  Respectfully,   
   
  FedEx 
  
  

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of transparency with import charges. Was not aware of a clearance fee in addition to the high costs of shipping and taxes/duty. Not given opportunity to refuse package or self declare.

  

  Business Response

  Date: 12/21/2023

  Dear ****************,

  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the ******** government.

  The invoice, 2-59342489, for tracking number ************. was generated correctly under the regulations.   As a gesture of goodwill, we

  will submit request to ****** Billing Services for consideration.  Any future shipments will be eligible for the assessment of duty and taxes! 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21023422
  
  I am rejecting this response because:

  The matter at hand is not in regard to the applicable duties and taxes as suggested. It is in regard to the Fed Ex applied $54 clearance entree fee.  There was at no point any agreement or contract to pay such fee. It is also not a government regulated fee as the response indicates. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/22/2023

  Dear ****************,

  This is in response to your inquiry,

  Your request has been submitted to ****** Billing Services for consideration.

  As it relates to Clearance fees, FedEx provides import clearance processing for FedEx International Express shipments

  and International Express Freight shipments.  In order to recover the costs involved (i.e., regulatory filing or customs

  broker charges regarding this special processing), an additional charge will apply on applicable U.S. import shipments. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx 

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date is 12-4-23. FedEx said they delivered my order which was purchased from ***** I received a text which said it was delivered to my house and I immediately went to get it and it was not there. They sent a picture of the package but there was no picture **** my porch. I did not receive the package, it was not shipped to my address. I filed a complaint with **** and PayPal but they said it was delivered but it wasn't. I filed a complaint with FedEx and attached it for your examination and they also denied my claim. The amount is small $16.76, but it is the pathetic FedEx attitude that I am discussed up with. This is the 2nd non delivery of a FedEx package and when you go online, many others are having the same problem with FedEx's non-deliveries. I want a refund and an apology from this company.

  

  Business Response

  Date: 12/21/2023

  Dear ***************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number 787303484712 was delivered December 3, 2023, at 4:33 p.m, however, we are concerned to learn of your report that the shipment was not located.?

  Because your financial arrangements are with the shipper, we have suggested you contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance with filing the claim.
  
  Respectfully, 
  

  FedEx  

  Customer Answer

  Date: 12/21/2023

  I contacted the shipper, **** and they said "The package was delivered." I am not going to take this any further. FedEx did not deliver the package to my house. For me to go back to **** over $16 is ridiculous. It just shows you what FedEx is all about...they push their pathetic nonservice deliveries problem as far away from their responsibility as they can...back to the shipper, when I am the person who paid for the shipping. If you let them get away with this, your as irresponsible as they are. Go online and see how many non-deliveries they have made and the numerous complaints. They don't want to admit their incompetence.