Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx grossly abused expectations in delivering my package on time. They sent it from ** to ** to now **. It was supposed to be delivered by the 13th and still remains in ** for at least two days. No, the crowdstrike issue was not a factor to deliver the package on time. One or two days late is understood but its going onto a whole week and wrong side of the county. I request full payment of entire product purchase. FedEx makes it difficult, even potentially charging me by making their phone system useless to refuse delivery or communicate to refuse delivery. I will not miss work hours because of a delinquent service just to refuse delivery.

  

  Business Response

  Date: 07/22/2024

  Dear ***********************************:

  This is in response to your inquiry addressed to the Better Business Bureau. 

  Our records indicate that tracking number ************ was misrouted.  The shipper requested a return and this shipment was returned back to the shipper at 10:34 a.m. on July 22, 2024.

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

   

• Initial Complaint

  Date:07/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package to be delivered on 07/16/24. Due to a delivery exception, my package was not delivered. The next day, the delivery driver told me the package was not on his truck, and it would be tomorrow. By this point I called customer service to have them track the package down. They told me they would call me when the trucks came in so they could let me know where to pick up the package. Approx 1 hour later, the package was marked delivered. I had been sitting on my porch the whole time and no other truck ever came by. In turn, i called customer service again and spoke to the station also again. The filed a dispute ticket and spoke to the driver of the truck, who stated he did not know where my package was. Now on the 19th, 3 days later, they closed out my ticket stating they still cannot find my package. So basically, fedex does not take accountability for a package they were responsible for delivering. They have made minimal effort to ensure customer satisfaction, and they have proven that they are untrustworthy and shady as a company. I am sickened as I watch ads on tv talking about how great it is to use fedex as a delivery service, as they show no real concern that my package is missing. I will never again order something that is shipped thru fedex. I also suspect that it was the driver who stole my package because other people who had a package delivery the same day had the same exact issue, and I have documentation and screenshots to prove it. I will be calling the retailer that I ordered from to report this as fraud. I hope to never do business with fedex again because they have proven themselves to be untrustworthy.

  

  Business Response

  Date: 08/08/2024

  Dear *********************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 2:09 p.m. on July 17, 2024.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes i ordered a modem from Xfinity on 07/15/2024 it was picked up from them on 07/15/24 for 2 day shipping arriving 07/18/24. I was home all day and actually waited downstairs for the Fedex delivery person left a sign of to call me if they had any problems. Well I never saw the Fedex delivery person and i have security camereas. I checked the fedex website and the status had changed to sttempted delivery. I immediatley called fedex told the csr the situation he then called the fedex hub it was coming from and the supervisor ***** said yes delivery was not attempted like i said and that they would deliver it today 0718/24. well of course i didnt get my package. So i then went on social media instagram and i DM the fedex account and of course on 07/19/24 another deliery attempted but no one knocked at my door. I literally was texting the fedex instagram account when i saw the status change to no delivery. Fedex is one of the worst companies to deliver packages and everytime i have a problem with them Im tired of paying for fast shipping when i could have just gotten regular shipping. Ged ex owes me a package and some money. I work from home and need that modem to get online and thus havent been able to work all week

  

  Business Response

  Date: 08/06/2024

  Good morning,
  
  I am with the FedEx Service Recovery Team located at the Corporate Office in ********
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Thank you for bringing your concerns to our attention regarding tracking number #************.
  Your concerns have been escalated for review by management. Local station management has been trying to reach you concerning this delivery, messages have been left and emails have been sent. They have taken this package out again on today 8-6-2024 if we are unable to deliver the package it will be returned to the shipper. Please reach out to the station at the number left on the voicemail.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hydraulic unit from **** for $500. On the ad the seller stated seller will pay Freight for anything over $150. So I sent $650 to the seller to buy the hydraulic unit. After the unit shipped it was held up at ************ FedEx for a re-weight issue. FedEx customer service told me to call Indianapolis cuz I had contacted them to see what the issue was. When I get a hold of ************ they tell me that it was an incorrect weight on the item from the seller and that it would be $1,500 for Freight that I had to pay because the seller had filled the paperwork out Freight fees collected upon delivery from buyer. I sent them the ad or the listing on **** a screenshot of it that said anything over $150 Freight the seller would pay for. They pretty much tell me that I have to pay the money no matter what because they have to go by the paper. So I contacted **** they said there's nothing they can do. Contacted FedEx again they say that the unit had sat there for 10 days and collected $50 every day that it was there they auctioned It Off and I still owe $883 which is the difference from the 1500 and what they got out of it. I no way shape or form agreed to paying this money I never agreed to the seller nothing now they're turning me into collections saying that I still have to pay it even though I've told them that I never said I would pay I never agree to it nothing to sell or fill out the paperwork different than what he was supposed to he committed fraud and I'm the one having to pay for it but they know that he did it. I guess I'm going to have to go to court and get a lawyer or something but I feel that it's not legal to force somebody to pay money that they knew nothing about. I talked to numerous FedEx customer service Representatives I've asked for their bosses telephone numbers ask them to escalate the issue they told me every time the same they can't they don't have to give me their boss's number they don't have to give me corporate number

  

  Business Response

  Date: 08/07/2024

  Dear **************:

  Your report to the Better Business Bureau regarding your account was received.?  

  The invoice was generated correctly under the regulations.   As a gesture of goodwill, a one-time credit has been applied. We regret any inconvenience and have sent a request to have the freight charges credited. 

  Thank you for your patience in this matter and for shipping with FedEx. 

  Respectfully,
  
  FedEx  

  Customer Answer

  Date: 08/08/2024

  I am happy that they credited the account my account before it got turned in collections if it hasn't already. But the response said a one-time credit for ******** to cover the charges. I completely disagree with that because the ad that I bought on **** said the seller would cover the freight and because the seller filled out the paperwork as I would pay and kept the portion that he was asking for that I paid $150 that bill was stuck on me. I don't feel like this is good business because if I was to buy a car or if you was to buy a car that cost $1,000 and said free shipping but when the car gets to your house you owe $100,000 for shipping and you're like never mind I don't want the car they would put the $100,000 on you like you are supposed to pay that even though you never agreed to it never knew anything about it I feel like this is bad business fraud I mean I don't I don't know I don't agree with that at all this should not be a one-time credit on my part like they're doing me a favor because it never should have been on me anyways. I have spent I don't even know how many hours on the phone with them trying to get this resolved I would say upward of 24 complete hours of my time that's really valuable on the phone with them. So before I accept this I want to get that straightened out that this never should have been on me I didn't agree to this I never knew anything about it just because somebody else lied and committed fraud saying that I would pay the shipping which was three times more than I paid for the item I didn't know anything about it it arrives at my door and $1,500 and I already paid $250 the seller was asking for and he kept that so that's theft and fraud by filling out the paperwork the opposite what he stated and then I weighs 24 hours of my time trying to figure it out and it's a Goodwill credit to me that that does not seem logical at all to me I just disagree with it

  Customer Answer

  Date: 08/08/2024

   
  I am happy that they credited the account my account before it got turned in collections if it hasn't already. But the response said a one-time credit for ******** to cover the charges. I completely disagree with that because the ad that I bought on **** said the seller would cover the freight and because the seller filled out the paperwork as I would pay and kept the portion that he was asking for that I paid $150 that bill was stuck on me. I don't feel like this is good business because if I was to buy a car or if you was to buy a car that cost $1,000 and said free shipping but when the car gets to your house you owe $100,000 for shipping and you're like never mind I don't want the car they would put the $100,000 on you like you are supposed to pay that even though you never agreed to it never knew anything about it I feel like this is bad business fraud I mean I don't I don't know I don't agree with that at all this should not be a one-time credit on my part like they're doing me a favor because it never should have been on me anyways. I have spent I don't even know how many hours on the phone with them trying to get this resolved I would say upward of 24 complete hours of my time that's really valuable on the phone with them. So before I accept this I want to get that straightened out that this never should have been on me I didn't agree to this I never knew anything about it just because somebody else lied and committed fraud saying that I would pay the shipping which was three times more than I paid for the item I didn't know anything about it it arrives at my door and $1,500 and I already paid $250 the seller was asking for and he kept that so that's theft and fraud by filling out the paperwork the opposite what he stated and then I weighs 24 hours of my time trying to figure it out and it's a Goodwill credit to me that that does not seem logical at all to me I just disagree with it

  Customer Answer

  Date: 08/11/2024

  I apologize but I did not want to reject what FedEx had offered but I was just trying to figure out why this was my problem to begin. them crediting my account was the expected outcome but considering I spent probably a total of 24 hours or more on the phone trying to get this solved when I felt like it wasn't my problem anyways. I bought something on the **** that said seller would pay for shipping when it got to me he filled the paperwork out saying buyer would pay and it was $1,500 for a $500 item. So I'm sorry if I caused a problem or anything with sending my last message but I thought I could send the message to you at the Better Business Bureau and still have the chance to accept it

  

  Business Response

  Date: 08/12/2024

  Dear **************:

  Your report to the Better Business Bureau regarding your account was received.

  The invoice was generated correctly under the regulations.   As a gesture of goodwill, a one-time credit has been applied. We regret any inconvenience and have sent a request to have the freight charges credited.

  Thank you for your patience in this matter and for shipping with FedEx.

  Respectfully,
  
  FedEx  

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I disagree with the whole situation but I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  ************************

  **********, IN 47240

  
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ordered a pkg from apple. It was supposed to be here July 16th, 2024. Contacted FedEx was informed Apple provided an invalid address. Got that straightened out. Package was back out for delivery today driver was on my street around 4:50pm CST today July 19, 2024 and went to the wrong house. Tried flagging him down he drove off I drove after him and couldnt find him. Came home called FedEx was told the driver reported it as an undeliverable address. But that they have the correct address and they will have the driver come back by within the hour. Two hours later still no package so I called FedEx back and they said I either had to go and get it or wait till Monday July 22, 2024 for my package. Even though I already paid for shipping and that isnt refundable to me. I understand I live on a governed street and the houses are not in chronological order but the numbers to my house are on my house if the driver would have taken the time to pay attention he would have seen them. FedEx does nothing but lie and cheat! They went as far as to tell me that they are a big corporation and I am not the only one complaining about them. So go ahead and do what I felt I had to do. FedEx has delivered packages of ours to our neighbors house over and over even once in their backyard! And they are never to blame and never accept responsibility for their actions!

  

  Business Response

  Date: 07/24/2024

  Dear ***************************:

  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  Our records indicate the shipment traveling on package tracking number ************ was tendered to us on July 15, 2024. Unfortunately, an incorrect address was listed on the shipping label. The package was returned to the shipper on FedEx tracking number ************. Please contact your shipper for a refund or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.   
  
  Regards,  

  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this same problem with FedEx for 2 years. The problem is with their truck routing software. All my packages are routed to the truck that delivers to ****** Dr. I live on ******* St. The driver cannot find my house number. Duh I dont live on ****** Dr. **** just deliver it to the next house they come to. Not any of the delivers have been made to an address on ****** DR or ******* St. As a result, the packages are lost in the FedEx ****************. Never to be seen again. Thia problem needs to be corrected or legal action will be taken. I have all the evidence of the bad deliveries and correspondence with FedEx to correct the problem. Currently there is an issue with 2 packages. Tracking numbers: ************ and ************.

  

  Business Response

  Date: 08/05/2024

  Dear *************************,

  This is in response to your report to the Better Business Bureau regarding tracking numbers ************ and 777432722320,    

  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address and this has been brought to the attention of local management responsible for our operations in your area, for an internal review to be conducted.

  On behalf of FedEx, please accept our sincere regrets for this situation.

  Respectfully,

  FedEx

   

   

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against FedEx *******FedEx ****** is responsible for my online order delivery. I received call from them two times confirming the address of mine and saying the carrier could not deliver my address because the address was wrong. I confirmed with them my address is correct. And Ive told them that the carrier always said my address is wrongs even for my past delivery from FedEx. It causes me receiving my parcel late because they cannot deliver and waste my time to communicate with them all the time. The agency ***************** who called me two times to confirm my address said he will inform the situation to his senior staff.5 mins later I received call from FedEx ******, the lady on the phone spoke with me rudely accusing me that my address is wrong. I told them my address is correct, Ive been using this address for 10 years with all my delivery and billing. FedEx is the only company saying my address is wrong so they are actually the one whos wrong. The lady on the phone yelled at me saying Im wrong and they will update my address and hung up on me. I am upset about FedExs attitude and their extremely terrible delivering service. Im extremely angry about that ladya attitude.That lady is terrible and being racist to me because my English is my second language and I cannot speak faster and more fluent than she is. I would like FedEx to investigate in this and give me a solution.

  

  Business Response

  Date: 07/23/2024

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 9:55 a.m. on July 22nd, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. The appropriate management has been notified of your delivery concerns for an internal review.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/24 at 12:43 PM, The fed ex truck pulls up and the driver gets out carrying a package containing 2 solar panels. Instead of walking up my driveway 10 feet away, he chooses to walk up hill on the freshly laid sod that I just paid thousands of dollars to get installed. I ran to the door and opened it and said , "Hey man, that is fresh sod! Can you walk on the driveway?" He just keeps coming up the lawn grinning. I went back inside and shut the door. He then rings my bell because he needs a signature. I again say "that is fresh sod man, it just poured rain. Why are you walking on it?" He says "You should put a sign up." I say "oh. like that one right there you just walked past to get on the lawn?" I immediately called Fedex to file a driver complaint but was unsuccessful because the rep would not allow me to. After my 2 packages that were on the truck today for delivery did not get delivered, I called to file a driver complaint and again was not allowed to do so. Where are my packages? The same driver today delivered a package across the street and walked down the middle of their lawn as well instead of using the drive/walk way. Is this how you train your drivers to act? I have all this on video as well as this driver throwing packages on my porch instead of setting them down. I also have him tossing a $2000 bike out of his van and letting it crash to the ground that i had to send back because it was damaged. I want to speak to this drivers supervisor and I want my packages. Please train you drivers to not walk on lawns if avoidable and especially Newly sodded lawns. This is just common sense.

  Customer Answer

  Date: 07/20/2024

  Having a very hard time trying to file a complaint on this driver. He has now caused my packages not to be delivered. 

  

  Business Response

  Date: 07/25/2024

  Dear *********************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************************************************************
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277046674290.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  
  

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I've been waiting for a package that was supposed to be delivered by the 16th they keep changing the day I'm supposed to get it Wednesday Thursday Friday no now they say Monday I've contacted them I've talked on the phone with them I was guaranteed it would be here by Friday it wasn't I'm just tired of dealing with them I want my package you know sent to me it's something I paid for I should be able to get my package I don't know what their problem is it's not that hard first day said I wasn't available which I was then they said there wasn't a building number on label which there is because I've gotten everything else just fed up something needs to be done with FedEx

  

  Business Response

  Date: 07/24/2024

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 234015928680. 

  Our records are indicating a proof of delivery on July 23, 2024, at 4:35 p.m., in the mailroom.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a notification that our air filter had been delivered via FedEx to our front door. We have cameras and have no footage showing the item was delivered and we also did not receive it. I reached out to FedEx to file a missing package to have a replacement sent and offered to provide that video footage, I was advised by FedEx that the order was sent via **** with smart post and I needed to contact them directly. I asked for the tracking number to provide to smart post and was given FedEx tracking number ************. I then contacted **** Smart post with the number provided by FedEx and the tracking information provided by FedEx the phone number given to me by FedEx was **************. I reached out and was advised that that was not a smart post number, and there was no tracking that could be be provided using it and to contact FedEx again Again reached out to FedEx and was advised that it was a smart post number and I had to contact **** but that FedEx didnt have an actual smart post tracking number to provide them with and I would need to ask them for it. I contacted **** again and was advised that the tracking details actually show the package was handled by FedEx only. Tracking shows the package was never given to the post office, and was only on a FedEx truck for delivery. I again reached out to FedEx to make them aware of this, and was advised that, although the tracking shows the item was never in the hands of anyone aside from FedEx that I would still need to contact ****, I asked to speak to a supervisor regarding the time and aggravation spent, and the customer service received, and was advised that due to FedEx ground being the delivery method, I was not able to make a complaint about the service received, and we need to contact the company that ships, the air filters to have them complain on my behalf.

  

  Business Response

  Date: 07/24/2024

  Dear *********************,

   

  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of the issue regarding a shipment being released in an inappropriate manner.  Your concerns that delivery information was recorded for the shipment with tracking number ************, although the package was not received at your location, have been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the drivers serving your area. FedEx has noted the delivery location, and verified the shipment was returned to your correct location. Thank you for all your patience during the resolution process.
  
  On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22016974
  
  I am rejecting this response because: the filter was brought to me by my neighbor because it wasnt delivered to my home. Also my complaint isnt with the package being delivered to the incorrect location. My issue is the treatment received via phone and lack of being able to make a formal complaint. 
  

  For clarification individuals receiving packages cannot complain if the package is shipped via FedEx ground?
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/26/2024

  Dear *********************, 

   

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  

  
  We regret any difficulties you encountered while calling our toll-free number  while inquiring about the status of the shipment traveling on package tracking number ************. The service chosen by the shipper was  FedEx Ground ************************** specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Packages may not be scanned everyday and tracer options are limited.

  
  Management performed an internal investigation and addressed the delivery issue with the drivers serving your area. FedEx has noted the neighbors delivery location, and verified the shipment was returned to your correct location. 

  
  We truly regret any difficulties which may have been caused in this instance.  We thank you for bringing this issue to our attention and hope that we will have future opportunities to serve you more favorably.

   

  Respectfully, 

   

  FedEx