Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,322 total complaints in the last 3 years.
4,872 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent approximately eight hours of my life preparing a package for my fianc who is working out of state on Valentines Day. The plan was for him to get the package by 5 oclock that day. I flew in to ******* from ******** that morning. It was not delivered. The next day we got an alert that the package had been delivered. We went to the mail area and couldnt find it. We did not recognize the picture that had been taken at drop off. We spent another 1-2 hours driving around the area asking people if it mightve been delivered to their building. We spoke to a security guard at one building that said that she had seen the package and sent it back with the FedEx driver because it did not belong at their building. We then spent several hours on the phone trying to correct the issue. We were told by several managers that they would research and call us back. We eventually went to the location it was dispatched and told they would watch the videos and investigate. We never received a call. Instead an email came saying that they closed the investigation and that it was delivered. It still was not. Shipping was $16. Value of contents was $30. I earn $31 an hour and can verify with pay stubs. At 10 hours, thats $310. FedEx doesnt care if their packages make it and they dont care about anyones time. They can find our package and deliver it or they can credit me $356 for resolution.
Business Response
Date: 03/17/2025
Dear **** ****,
This is in response to your Better Business Bureau inquiry regarding tracking number 772021832931.
FedEx values your business. We received your claim request for the shipment referenced above, and we are issuing a check in the settlement of the claim. Please see attached Pay Letter.
We regret any inconvenience this issue has caused, and hope to be given the opportunity to better serve your future shipping needs.

Sincerely,
FedEx Cargo Claims
Customer Answer
Date: 03/17/2025

Complaint: 22995278

I am rejecting this response because:

Sincerely,

**** ****
Business Response
Date: 03/18/2025
Dear **** ****,
This is in response to your rejection.
Your claim was paid according to our terms and conditions.
On behalf of FedEx, we extend our sincere regrets for the inconveniences and consequences you encountered during this unfortunate series of events. With regards to?your request for consequential compensation, while we sympathize with your issue, no further claim is available [on outside products or services].
Our terms and conditions included Liabilities Not Assumed, are as follows:
We will not be liable for any damages, whether direct, incidental, special or consequential, in excess of the Declared Value of a shipment or the convention liability limit, whether or not we knew or should have known that such damages might be incurred, including but not limited to loss of income or profits.
Respectfully,
FedEx

Customer Answer
Date: 03/18/2025

Complaint: 22995278

I am rejecting this response because:
FedEx doesnt appear to care about improvements and they only respond via BBB complies after their customers suffer through hours of grueling hoops to jump through I do not accept the response and feel like it would be justifiable to warn anyone considering FedEx for their shipping needs. Our time is more valuable than the price FedEx has offered

Sincerely,

**** ****
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I shipped a package on November 21 of 2024 to my friend in *****************. There is someone at my school that own a local shipping shop and would help package and send stuff and his name is **** ******. I paid him to ship an Oculus 3S that I had around that I never used. I paid him 100$ to ship to ******** cash because I didn't have a bank account. He took my money and the item and sent it through FedEx. 2 days later, my friend in the ************* received it and everyone was ***********, on the February 26 of 2025, I have received a bill saying that I needed to pay 402,47$ CAD. I already paid him the 100$. This is confusing. I can't contact him anyone because he's not in the school anymore as he moved back to *****, and it been months. I have proof that he already paid the shipment for me and you should send the bill to him not to me. I didn't create the label, he did. I do not have the means to pay this bill as money is tight right now and if I have to pay this bill I won't have enough to eat. This wasn't even a deal because shipping from FedEx was MORE expensive than using Canada Post, I wanted my friend to receive their gift faster so I paid extra and for a better service with FedEx.Please bill the person, I have no idea why this bill was sent to me in the first place, I never created the label to ship and it was **** Spreet's business card you should charge because he did the label and the shipping for me for a fee.**** ****** was suppose to handle the custom fees and brokerage too. I hope my friend didn't get a bill as it was a gift from me.Please help me. I have attached all the information with this complaint.
Business Response
Date: 03/05/2025
Dear Changchun ****

This is in response to your inquiry addressed to the Better Business Bureau.

As a gesture of goodwill, a credit for the transportation charges was processed on February 14, 2025.

We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 03/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Thank you for helping, I wish you all a wonderful day.
Sincerely,
***** *.

Customer Answer
Date: 04/25/2025
Hi,

I'm still receiving letters from FedEx that demands payment of 402,47$ CAD. I have attached the pictures of the letters.
I have contacted FedEx and they said the bill *********** is still due.
Please help, thank you.

Customer Answer
Date: 04/29/2025

From the CONSUMER:
Sent 4/25/2025 1:58:50 PM
Read by *********************** on 4/25/2025 1:59:29 PM
Hi,

I'm still receiving letters from FedEx that demands payment of 402,47$ CAD. I have attached the pictures of the letters.
I have contacted FedEx and they said the bill *********** is still due.
Please help, thank you.

Business Response
Date: 05/13/2025
Dear Changchun ****

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any confusion regarding this situation. The recipient is not willing to pay. We are not able to honor your request for rebilling of the charges or crediting those charges. This remains due and payable; we regret any inconvenience that this may cause.

I trust that this communication will be of assistance.

Respectfully,

FedEx
Business Response
Date: 05/13/2025
Dear Changchun Yang

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any confusion regarding this situation. The recipient is not willing to pay. We are not able to honor your request for rebilling of the charges or crediting those charges. This remains due and payable; we regret any inconvenience that this may cause.

I trust that this communication will be of assistance.

Respectfully,

FedEx
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Damaged box wont bring label to pick up $219.99 ******* Order# *******-82856252 Fedex needs to pickup ************ asap & bring a label
Customer Answer
Date: 02/27/2025
To be clear that I am actually submitting complaints against all three organizations in their respective jurisdictions
FedEx for the damaged package. Which they apparently cannot pick up - based on focus cameras rules. But *** had ongoing issues with FedEx. Although to their credit at least this time they got it inside the building & to my door.
Walmart for not refunding it because apparently as it is a third-party seller they have to follow their rules about the return process
Focus camera because they are unresponsive to inquiries continually referring me back to ******* whose hands are tied by their contractual agreement with focus
I have initiated a dispute with my bank regarding the payment to ******* as well
Business Response
Date: 03/25/2025
Dear **** *************

This is in response to your inquiry addressed to the Better Business Bureau.

We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement, replacement and/or return. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/26/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some furniture from *********** with shipping and assembly included.The furniture was supposed to be delivered to the apartment. However, the packages were thrown away and abandoned in the parking lot, in front of the fire department's water ********* a result of this, I have received tickets and violations from the association. The person who came to assemble the furniture had to leave, he couldn't assemble it, I had to cancel the delivery of the mattress, all of this with additional costs. Fedex has not solved my problem. The boxes are very heavy, I have no way to move them.
Customer Answer
Date: 02/26/2025
Tracking NumbeR
285626018779
Business Response
Date: 03/20/2025
Dear ****** ******,

This is in response to your recent inquiry addressed to the Better Business Bureau.

We are concerned to learn of the issue regarding a shipment ************ and ************ being released in an inappropriate manner. Your concerns that delivery information was recorded for the shipment with tracking numbers although the package was not found by your door, have been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the drivers serving the area.
Per our conversation with the Island Breakers Property manager appropriate actions are being taken to better insure correct access to all condo doors at this building. We have verified that the shipments were recovered.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper can then contact FedEx for any assistance with their claims process.

On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 03/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** ******
************************
**********************
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online and it was suppose to be delivered on February 24, 2025 through FedEx. The driver pulled to the house next door to me hit my neighbor car and pulled off he didnt wanna give not deliver my package, I called and filed 2 complaints about the matter the problem was not resolved I cant get a refund before the package is in transit but they have not delivered my package yet. I would like to file a formal complaint against FedEx for being unresponsive and unprofessional to valuable customers
Customer Answer
Date: 02/26/2025
Hello I entered the wrong tracking number for FedEx it click off the page and sent without me correcting so below is the tracking number for the package in which I also added in my complaint. Tracking number: 285646924862
thank u and I apologies for the error
Customer Answer
Date: 02/26/2025
Hello I entered the wrong tracking number for FedEx it click off the page and sent without me correcting so below is the tracking number for the package in which I also added in my complaint. Tracking number: 285646924862
thank u and I apologies for the error
Business Response
Date: 02/28/2025
Dear *****,

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your comments describing unsafe driving practices by the driver serving your area. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. Tracking number ************ shows being delivered on February 27th, 2025.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:02/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple packages delivered incorrectly or not delivered at all. My address is ************************************************* Packages delivered multiple times to the address ************************************** Latest delivery is from my workplace and keeps being sent out for delivery and then taken back to the station as the address being wrong. Current package with issue, tracking number: ************ Past issues where packages were left at the wrong address as stated above:437881849794 ************
Business Response
Date: 03/05/2025
Dear Mr. **************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 713306772699, ************, 410162992535,
that were misdelivered to **************************************, instead of his address ********************************************** The issue has been addressed with the drivers servicing the
delivery area to insure packages are delivered properly.
The Ground facility manager called several times on March 4, 2025, and left a detailed message,

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For more than two weeks, Fedex has failed to deliver a parcel. There are always excuses and contradictory information and broken promises. The most recent update is another example of a contradiction: it says the parcel was signed for by the recipient and at the same time the Fedex website says the parcel was delivered to the wrong address and then collected again and is just sitting with Fedex, going nowhere. I contacted customer service multiple times but they did not solve the problem. I contacted the supplier from whom I had bought the item but Fedex did not help them either. I have now e-mailed various people at Fedex, including, I believe, the CEO, and yet most have not replied. Two of the the three replied and gave me the brush off instead of saying they are going to escalate the matter to the correct person. One reply said the matter would be filed. It is now at least three weeks later, and no one at Fedex can get one parcel to one address.
Business Response
Date: 02/28/2025
Dear ****** ***********,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 284995467596.
Our *********** is advising that the consignee moved in ************ The destination station reached the recipient by mail and received the instructions to
reroute the shipment in ************ International reroutes are normally not allowed, so they need shippers authorization to rebill account.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 02/28/2025

Complaint: 22993299

I am rejecting this response because:
Fedex France had the parcel for at least two weeks while the intended recipient was in *****, in his apartment, waiting there. Second, why is Fedex France telling half truths again. The recipient is in *********** but will be returning to *****. I told them he would be in *********** for a few months, not for the rest of his life. I'm fact, I believe, he will be back in April.
Has Fedex France informed you that ********* **** had contacted the recipient only yesterday? One of the options Fedex ****** has, as they well know, is to keep the parcel at a point relais in *****. They also know the recipient has a roommate in *****. Did they tell you this?
Every single dealing with Fedex Fraabce seems to come down to the same response: we do not want to help; make it the supplier's problem. Do they realise the supplier might after this episode with Fedex be persuaded to use a different courier company going forward? Ir was even suggested to me by Fedex France that I collect the parcel personally and ship it back to the supplier. I live thousands of kilometres from ******. If I could collect the parcel, do they not think I would simply take it to the recipient myself?
Fedex France keeps proving it is incompetent by choice. Fedex needs to sort this out instead of always passing the buck.

Sincerely,

****** ***********
Business Response
Date: 02/28/2025
Dear ****** ***********,
This is in response to your inquiry addressed to the Better Business Bureau.

As previously advised, The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 284995467596.
We regret the delays and conflicting information, however the French team has confirmed that the package has been rerouted to the new address as requested by the consignee, on
tracking number 285915838589, for delivery by March 5, 2025. There is no additional information that can be provided. We suggest the scans are monitored for updates.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package delivery instructions are not being followed monthly and i have filed complaints with no call back or follow **** This is a specialty medicine which is to be delivered per instructions.
Customer Answer
Date: 02/27/2025
More Information285799238443 this is the tracking number that was requested..
Business Response
Date: 03/05/2025
Dear ****,

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with shipments that have been released on your property. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:02/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered packages online from retailers. All four packages amounting in the sum of $541.91 have been held at the same facility and havent been delivered. The longest package, fedex has has since 2/8/25 and the newest being 2/20/2025
Business Response
Date: 03/12/2025
Dear ****** ********,

This is in response to your inquiry addressed to the Better Business Bureau.
We take very seriously your concerns regarding your poor delivery experience. We regret any delays in processing as FedEx is experiencing temporary delivery delays in your ******************; area caused by significant package volumes resulting from prior weather impact and industry labor shortages. We have been leveraging our seven-day operations to help restore service levels.

Please know this has attention of local management responsible for our operations, who continuously provide internal reviews. Your shipments have now been recorded for delivery to your address on February 28th, and March 1st, 2025. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or claims concerns.
We sincerely regret any inconveniences during this time as FedEx balances the focus on safety and package services. Thank you for your patience in this matter and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/13 Product ordered via website and shipped the same day 2/15 update the package would be delivered 2/17 2/17 package scanned on truck after that no update on package 2/18 called customer service, customer service assured me the package would delivered 2/19 no delivery on package 2/21 package marked as delivered -2/15 1:20pm 2/23 called customer service they put me in contact with facility representative - claim filed as per facility representative 2/24 claim denied because the shipper needs to file claim, shipper unresponsive to email and advise they will not refund for a lost package.2/25 called customer service advised package was misdelivered, called back advised package was brought back to facility on 2/16 scanned 2/17 am and never was scanned again. Package officially no where to be found.
Business Response
Date: 03/03/2025
Good morning Mr. ******************* claim has been escalated to the ******************** Office for review. Our records indicate that your are the recipient of this package. The shipper is the party that paid the freight charges and therefore, possesses all rights to the claim. You will need to reach out to the shipper and get them to either provide you with a signed waiver giving FedEx permission to handle the claim with you directly, or they will need to file the claim themselves. I have sent an email to you with a blank copy of that waiver for you to give to them. Please have them fill it out and you will need to send it to me so that we can resolve the claim in a timely manner. Without this waiver or them filing the claim, we will not be able to move forward with this claim.

Sincere apologies,

****** *. | ******************** | FedEx

Customer Answer
Date: 03/03/2025

Complaint: 22990513

I am rejecting this response because:
The responsibility of the package was in your hands. Not only did you not fulfill the responsibility but the package was marked delivered when it in fact was not delivered. The address that it was delivered to also never received the package because i went to confirm. Now you want to add more responsibility to the recipient me, when i had nothing to do with your inability to fulfill your responsibilities of delivering the package. The shipper has looked into it and because the package was marked delivered they stopped investigating. The responsibility of reaching out to the shipper should be yours, not mine. I didnt receive or lose the package. FEDEX DID!!!

Sincerely,

******* ****** Jr
Business Response
Date: 03/04/2025
Good morning Mr. ****************** claim has been escalated to the ******************** Office and reviewed. Per the terms and conditions for shipping, under the section regarding filing a claim it states:
7. If the party filing the claim is not the shipper or the payor of transportation charges to FedEx, customers must obtain and provide a claim filing waiver from the shipper (on company letterhead if the shipper is a company).
This statement clearly states that as the customer who is filing the claim (and you are not the shipper), that it is your responsiblity to contact the shipper and get a signed waiver. I apologize for and understand your frustration, but the shipper/party holding the FedEx account that this was shipped on, has full and complete rights to the claim. They must waive their rights to the claim before it can be handled with anyone else. So please, reach out to the shipper again and try to get them to file the claim or provide you with the waiver. We cannot move forward with processing the claim until one of those options has taken place.
Sincere apologies,
****** *. | ******************** Office | FedEx

Customer Answer
Date: 03/04/2025

Complaint: 22990513

I am rejecting this response because:
Your policy is the opposite of customer care. I should not be responsible for contacting the shipper if FEDEX LOST THE PACKAGE. On top of the fact that your team proceeded to mark the package delivered when it absolutely was not. The shipper searched the tracking number, as any normal person would do and saw that it was marked delivered. So why would they proceed with any further investigation if it was marked delivered? The photo attachment to the delivery confirmation, confirms there is some corruption going on with your facility in *********, **. Your executive team should be assisting in contacting the shipper, as they are your client, and advise them your team did not deliver the package to me. It is not that hard to take responsibility and contact your client! Do the right thing and contact the *************** and advise them that your team did not fulfill their end of the deal! This has been a complete waste of my time and I should not be held responsible for Fedex not doing the one job your client put you in charge of.
Sincerely,

******* ****** **

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

FedEx Corporation is BBB Accredited.