Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/2022 I received notification that my package was delivered by FedEx. It was a package from Bye Bye Baby that contained a baby bottle and toddler formula. As one may know toddler formula or baby formula can be somewhat challenging to get. So, when I found it I ordered two cans. The door that was photographed and sent as proof of delivery was not my door. So, where is my packages. Who were they delivered to? Sometimes it's not the price of the items that hold value, but the contents inside. I need a resolution, not we took a picture of a door with a package. THAT'S NOT MY DOOR!!My respective tracking numbers are ************ and ************ They were to be delivered to ************************* ***************************************************************************** I am attaching a photo of my door and the door it was delivered to.

  

  Business Response

  Date: 10/06/2022

  Dear : *****************************:
  
  Your report to the Better Business Bureau was received.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments ************ and ************ traveling to your address of *********************************************************. 10550.
  
  Per our conversation with local management they have contacted you and addressed this issue. I have been advised that the packages have been located. Names and contact information for local management were left for you should you have a need to contact management in the future. 

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a shipping label with Fedex $19.35 on August 24, 2022 - the date the label was generated. Package was scheduled to be tendered on 8/29 but it did not hapen until 9/2. The package was delivered on 9/7, 2022. The tracking number of this package is 777755952821.The person who was dropping the package was ensured by the FEDEX clerk that the pre-paid amount of $19.35 is sufficient for the shipment. I was OK with an additional charge of $38.24 for extra packing. In my oppinion, the extra packing was superfluous, as I was just sending a light wooden bird cage. But it was decided to agree on any packing the staff found reasonable, under the condition that the shipping label will be sufficient for the shipment. I, as the creator of the shipment label, approved the transaction amounting $19.35 and then turned off my credit card. I also reimbursed the $38.24 for the extra packaging to the person who dropped off the package. On September 12, FIVE DAYS after the package was delivered, the credit card company alerted me there was an attempt for likely fraudulent transaction from FEDEX requesting $127.06. I confirmed that I never authorised this amount, following which the bank canceled my card. That was a huge inconvenience as I was traveling internationally just then. Upon my return home, I checked the statements and saw that the original pre-approved charge of $19.35 was never charged by FEDEX. I consider myself to be owing this amout to Fedex. Istead, I received a bill in the mail for $127.06!If FEDEX told me at the time of shipping that charges were to be $107.71 more, I would have flown to pick the birdcage myself or made different arrangements, namely refuse the superfluous packaging! I find this way of treating a customer very unfair.

  

  Business Response

  Date: 10/06/2022

  Dear ****************,   
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. FedEx regrets your disappointment and would like to address your concerns regarding the shipping label you prepared using your credit card at FedEx.com.
  
  The freight charges of $127.06 are valid charges for the shipment invoiced with tracking number ***********. The charges were higher than the initial courtesy quote due to additional weight at time of tender and subsequent added dimensions for the box used for the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies. Your concerns regarding verification of the quote process have been escalated to the appropriate level of management, where the shipment was tendered.   
  As a goodwill gesture, a partial credit of $74.13 has been applied to the FedEx invoice 788343767.  You will only be responsible for the additional actual weight at time of tender, and not the dimensional sizing. Per our discussion the balance due of the invoice is $52.93. 

  On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 

   

  Respectfully, 

  Fedex

   

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package through a retailer for overnight delivery. The package was supposed to be delivered Wednesday morning. Instead, their driver did not attempt delivery but marked that he did. Fedex then decided to delay delivery of my package for two days until Friday as if a premium rate was not paid for priority overnight delivery. After I called to complain, they then told me that I could come pick the package up as if they couldn't deliver it today (Thursday) like I paid for them to do. The customer service representative at the ***** number was not helpful and hung up on me. The local rep at the building was not the nicest and did not want to hear my complaints. They offer no avenue to lodge a legitimate complaint. Just make excuses for why they can't deliver packages accordingly.I want a refund of the overnight delivery charge. Delivery should be free at this point.

  

  Business Response

  Date: 09/30/2022

  Dear : **********************************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment #************ traveling to your address of ************************************************************************. 22304. Speaking with you and you have confirmed that you did receive the package on 9-30-2022 at 10:40 AM.
  
  Local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a package with FedEx via ground shipment on 8/15/2022. Package never arrived, after further investigation the package moved locations from ******** to ******** ** yet never was shipped to ******. After a few weeks customer service advised me to file a claim as I did. FedEx denied the claim even though the package was received by them and under their responsibility. I suspect theft from their employee. They refuse to cooperate. When trying to reach out they outsource their support that cannot do anything for me.The package contains various Ammunition in the amount of approximately $1500.00 with an additional cost of around $180.00 for shipping material and FedEx service cost. The ammunition was bought of the course of multiple years and a one time payment of purchase can't be given.The package was inspected and accepted by FedEx with full knowledge of it's contents.Sent on 08/15/2022 Claim number: Case #:C-80751704 Tracking number: ************ Attached are the contents of the package before repackaging and screen shots on information.Would like to have package delivered but fear it has been stolen by FedEx employee.

  

  Business Response

  Date: 10/07/2022

  
  Cargo Claims                                                                                    
  PO ******************************************************* 84126 
  
  
  
  October 7th, 2022
  
  *******************************
  22515 Kasilver Ln
  *******, ** 99610
  *****************
  BBB Case # ********
  
  RE: FedEx claim on tracking # ************
  
  Dear *******,
  
  Your report to the Better Business Bureau was received.
  
  After reviewing all the case notes and supporting documents regarding your claim, I found we need additional information.
  
  Original purchase invoice showing proof of value
  
  Once we receive this information, we will reprocess this claim.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
  
  Sincerely,
  
  **************
  Executive Management
  FedEx Ground Services

  Customer Answer

  Date: 10/09/2022

   
  Complaint: 18146017
  
  I am rejecting this response because:
  

  Already stated that the items where accumulated over a course of a few years. The recipes for the items where not keept. The picture with the contents pre packaging was already uploaded.

  I apologize if this causes a inconvenience for the business to reimburse me.

  They made a commitment by accepting payment for a service that they did not deliver. The reimbursement is being generous from my side. Simple research into the matter of cost of ammunition will show that it's worth far more than the $1800.00 that I am asking for. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/29/2022

  The claim has been processed for the declared value amount of $300.00 plus shipping costs. A check will be mailed out via US Mail. 

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is sub-paar, yet it's a outcome.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used fedex late last year to ship out 14 comic books insured and when they where shipped back I never received them at all fedex signed for them under a different name I was not provided proof of delivery. I tried making a claim and it went no where I received a call saying nothing could be done on their end even though I explained that I never received my package and I did not sign for it at all and nothing to date has been done the delivery date they claim it was delivered on was March 28 I have called multiple times asking what can be done and I have gotten no where with no answer as to what happen to my package or what will be done I have included an invoice of what was in the package

  

  Business Response

  Date: 10/06/2022

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 271192206933 was delivered at 11:46 a.m. on March 29, 2022.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted and we regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18145863
  
  I am rejecting this response because:
  I paid for this package to be insured and to have this amount of difficulty back and forth I am not satisfied 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/19/2022

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 271192206933 was delivered at 11:46 a.m. on March 29, 2022.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18145863
  
  I am rejecting this response because:

  what is the point of me paying for insurance to have my package safely delivered by this company if now it is my duty to figure out how to get reimbursed for a mistake which cost me 13 comic books because a fedex driver delivered them to the wrong address they got signed either by them or another person and now i am out of 13 comic books and insurance money.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per Apple instructions I needed to complete a trade in for an old iPhone that I had in order to clear out my remaining balance owed on my phone through the iPhone upgrade program. Went to Fedex on Friday September 23rd, 2022 in the early afternoon to send the package back as requested by Apple. My package has been sitting since then with no updates to the tracking information. Contacted Fedex they advised the package should be moving in the system and there is no reason why the package should still be at the origin facility since my drop off ironic same thing I thought when I checked the tracking information. I need to know where my package is and why it is not in transit to Apple as this is now costing me money due to Fedex incompetence as a delivery company. Now im still paying on a phone I don't have until Fedex decides to either locate my package and figure out why it hasn't moved since I dropped it off over a week ago. Fedex lack of ownership is astounding cause how do they want to increase their shipping costs but some how can seem to handle packages or deliver package or even locate packages.

  

  Business Response

  Date: 10/04/2022

  Dear ****************************, 

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the tracking number 609337745699.

  Unfortunately, we are unable to locate the package after a complete search.  We suggest a claim is opened on FedEx.com. Please

  attach proof of value.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the

  status of these shipments.  
  

  Respectfully,  
  FedEx  

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9.26.22 two, almost identical, packages were shipped FedEx Priority Overnight at the same time from FedEx *********** (**** *************************************************************************** FedEx Office Print and *********** ***************************************************************************************. The packages were shipped Fed Ex Priority Overnight for delivery/pick-up on 9.27.22. The tracking numbers are: ************ which was delivered and picked up on 9.27.22 at 11:04am. The center stated the package (tracking # ************) was not delivered! They contacted Fed Ex customer service and were told the package was scanned into the ******* facility but did not see any further information. They requested an expedited response since this was $100,000+ surgical implants needed for trauma surgery. I did not hear from anyone at FedEx and contacted them *************) later that day only to be told that it was in a container and had not been sorted but would be delivered to the desired location by 9:30am the next day (Tuesday 9.28.22).The package was not delivered, and I contacted FedEx again only to be told that there was no additional information noted since the package was scanned into the facility, but they would again request an expedited response and transfer me to someone in the domestic department. I spoke with someone named ***** and she said she would request an expedited response and update me before the end of the day. Later today, I did receive a call from Kaley and she informed me that she had not rcvd any additional information from ANYONE and that the last thing documented about the package was that it was scanned on 9.27.22 which had not changed since my first inquiry. In an effort to get someone to do their job, Im submitting this complaint in the hopes of someone finding and delivering this package immediately. The delay in rcvg this package forced us to drive to the ******************************************* and borrow the necessary implants for surgery in **********, **.

  

  Business Response

  Date: 11/02/2022

  Dear *******************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number ************ was delivered at 12:05p.m. local time on September 29, 2022.
  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. As a goodwill gesture, arrangements have been made to refund the freight charges of $24.29 to your billed account.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18144417
  
  I am rejecting this response because: I want someone to tell me why it sat on a container for 3 days.  The only acceptable response would be that ALL packages for those days sat in containers waiting to be scanned and sorted.  Why did 3 days worth of containers get sorted before this one?
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/05/2022

  Dear *******************,
   
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
   
   As we discussed, tracking data reflects that the shipment was flagged as high priority, but due to operational delays, it did not arrive by our commitment time.  
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 

  FedEx 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS THE MOST PATHETIC SHIPPING COMPANY ON THE PLANET. HOW IS THIS PACKAGE GOING TO GET HERE SEPTEMBER 30 WHEN IT'S NOT EVEN CLOSE TO REACHING ************ - IT'S STUCK IN **************.... THIS COMPANY IS RUN BY A BUNCH OF FAT LAZY STUPID LOSERS. WHY PUT A DELIVERY DATE WHEN YOU CAN'T EVEN COME CLOSE TO REAL ***DELIVERY***!!!!!

  

  Business Response

  Date: 10/11/2022

  Dear : *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ******************** showing delivered on 9-30-2022 at 11:25 AM. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18144333

  ---- ----.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction:04/04/2022 The amount of money you paid the business:$1757.18 I shipped 15 packages internationally from **********, ** to ****** on 04/04/2022. I received 2 packages out of the 15 and today is 09/28/2022 I still havent heard from FeDEx. Id like ********************** to either ship me my belongings or pay me for the losses. TRACKING IDs:776480228570776480229901776480229691776480229614776480229165776480229084776480228490776480228467776480228125776480228732776480229474776480228478 ************ The only 2 delivered tracking ids: ************ ************

  

  Business Response

  Date: 10/03/2022

  Dear *****,
  
  Your report to Better Business Bureau regarding tracking numbers ************, ************, ************, ************, ************, ************, ************, ************, ************, ************, ************, ************, and ************ was received.
  
  We regret any inconvenience you have experienced as a result of this situation.
  
  Our records indicate that your shipments are in our ******************** Please call ************** for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.
  
  FedEx

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18143889
  
  I am rejecting this response because: I have been waiting for my luggages for 5 months. I dont know what kind of security you have to go through for 15 boxes. Ive called. Ive emailed. No body gave me an acceptable answer. All you asked me to do is to call you, which I did! I am still waiting for my packages. I shipped 15 only received 2. I need them because they are all my belongings. Moving from one country to another was already difficult. Not having my things made it even harder. I had to buy everything over. Needless to say there were some **************** I had to ship because of the size.
  

  I just want my packages to arrive. Please return my things!!
  Sincerely,
  
  *****************

  

  Business Response

  Date: 10/18/2022

  Dear *****************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  In regards to FedEx tracking numbers ************, ************, ************, ************, ************, ************, ************, ************, ************, ************, ************, ************, and ************, these packages are related to an investigation that involves suspected fraud. FedEx will return any property to its legitimate owner at the conclusion of legal proceedings or if the allegations are ultimately not substantiated. We are not provided with updates, timelines or any type of information pertaining to the legal investigation.
  
  We look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx person delivered a very heavy fragile (mirror) well up on a driveway shared with neighbors -- the driver just left it on the side of the road. This was over a week ago. We have called _repeatedly_ to see if they can deliver properly down to our residence. We have reached people who assured us this would happen shortly. It has _NOT_ happened. Now, over a week later, the package is _still_ there. We have had previous problems with FedEx and will avoid the use of FedEx whenever possible in the future.

  

  Business Response

  Date: 10/07/2022

  Dear **************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  My wife and I waited for nearly 2 weeks for FedEx to resolve our difficulties and we turned to the BBB only as a last resort. It should not have come to this. We will avoid the use of FedEx in the future whenever possible. 

   Sincerely,
  
  *************************