Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an arm and a leg to have a package delivered to me using Fedex. The tracking number is ************. This package was not delivered to me. Absurdly, the Fedex delivery person came all the way to my apartment complex with the package, but rather than actually delivering it to me, he left me a note telling me to come and pick it up instead. If he is at my home, why in the world would he not *************** to me?! I then was forced to leave work early and go and pick up the package. Why on earth did I pay a fortune to Fedex, only to have to pick up this package myself? I asked the Fedex employee at the pickup location for an explanation. She was clueless. She told me she had no idea why Fedex did not deliver my package to me. I asked her if I could speak to the manager. She said that the manager wasn't there. She told me to call the Fedex general phone number. That phone number is not attended to by a human being. Instead, it uses AI to respond to customers who become so frustrated at being forced to "speak" to a computer, that they eventually hang up. I know that because I called it earlier in the evening and had that very experience. I paid Fedex $50 to have a package delivered directly to me, but I instead had to miss work and go out of my way to PICK IT UP MYSELF. I am demanding a full refund for this nightmare of an experience.

  

  Business Response

  Date: 11/16/2022

  Dear ********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 390359043878.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #: C-******** Fedex is refusing to deliver my package even after a long delay that was caused by their driver. They closed the case number above claiming the package was delivered on 11/8. They provided a picture that proved the package was delivered to another location! Please take a look at the difference between my condo tracking # ************ and where it was dropped off tracking # ************. It's clear Fedex driver left the package at the wrong location.

  

  Business Response

  Date: 12/19/2022

  Dear *************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact us at me at ***********************, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Expensive package has been stuck at the same FedEx location since 11/2. I've contacted them numerous times and I haven't gotten the same answer twice. https://www.fedex.com/fedextrack/?trknbr=279695315810&trkqual=2459881000~279695315810~FX During the last call they've stated my "case" has been reassigned again with no further updates. This is not acceptable at all. They have not reached out to me via email/phone/sms or anything about any of this.I've recorded the last couple of phone calls for further evidence. They are the absolute worst carrier company you can work with. I've attempted every option available to me to resolve this, but FedEx is s*** Hence why I'm here.This package value is excess of $1,000. I'm expecting them to resolve this immediately.

  

  Business Response

  Date: 11/14/2022

  Dear ********************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the tracking number

  279695315810.  Our records indicate the package is out for delivery on November 14, 2022, by

  4:30 p.m.  Package was delayed out of ***** and reached *******, **, hub on November 2,

  2022, and did not complete Customs Clearance until November 12, 2022.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  

  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex do this ALL of the time, they claim there was delivery attempt and that my business was closed when they NEVER attempted delivery - https://www.fedex.com/fedextrack/?trknbr=390272206932&trkqual=2459890000~390272206932~FX there was NO delivery attempt on Wednesday, Nov 9th at 2:07 pm, and yet they claim that there was. I get it FedEx are under staffed but they need to STOP LYING about what is really happening.take care,*****

  

  Business Response

  Date: 11/16/2022

  Dear *****************************,
  This is in response to your inquiry addressed to the Better Business Bureau.? 
  ? 
  Our records indicate the shipment on tracking number ************ was delivered at 3:42 on 11/10/2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.? 
  ? 
  We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************. 
  Respectfully,? 
  FedEx

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18382570
  
  I am rejecting this response because:   You'll just refuse to understand how stating "Business was closed - will attempt delivery again tomorrow" when you'll did NOT attempt to deliver the parcel on that particular day is just PLAIN INCORRECT.  You'll look like a bunch of idiots.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/01/2022

  Dear: *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 3:52 PM on November 10, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery attempts have been brought to the attention of management responsible for operations in your area. This has been addressed internally with the driver(s). We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18382570
  
  I am rejecting this response because:  Hey, the complaint is that when you'll do NOT have the staff to deliver the parcel you state that "the business is closed" which makes it look like you'll could NOT deliver because my business was not open.  Yes FedEx did eventually deliver the parcel but you'll should just state "Delivery NOT attempted" instead of "the business is closed".   

  While I appreciate the phone calls I DO NOT APPRECIATE HOW YOU'LL REFUSE TO UNDERSTAND MY COMPLAINT.  

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/05/2022

  Dear *****************************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 3:42 on 11/10/2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. Management has contacted you and advised that this matter has been resolved with you, moving forward you should received correct information regarding delivery and attempts.
  
  
  Respectfully, 
  FedEx

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, ********************** has FINALLY resolved this issue, at least for now.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer, via a 3rd party company called ComputerCare, shipped me a new laptop to replace my damaged laptop on November 1, 2022. Because I would be out of town the rest of the week (until Monday, November 7th), on November 2nd (Wednesday) I used FedEx Delivery Manager to pay $33.50 and have the laptop delivered to my parents' home in ********, ****. On November 4th (Friday), I checked the tracking information online (FedEx tracking # ************) and realized it was on the delivery truck for delivery in ******** instead of ****. See receipt attached.At that point -- around Noon on Friday, November 4th -- I reached out to FedEx customer service on ******* to see why the package had not been redirected to ****. They said that the package was not being redirected and that I could request a refund. I confirmed with the customer service agent that they would attempt to deliver the laptop in ******** on Monday, November 7th (see screenshot attached) and received instructions for how I could request a refund for the $33.50 I paid to have it redirected to ****.While I was still in ****, FedEx attempted to deliver the laptop on Friday, Saturday and Sunday. On Sunday they established that the delivery was the "final attempt." I reached out to customer service and explained how customer service had assured me they would deliver the laptop on Monday, and they requested another delivery attempt. No attempt was made on Tuesday, November 8th and so I reached out again. Customer service then indicated that the service center would not be able to attempt another delivery, despite my extenuating circumstances.They will return the package, at ComputerCare's cost, to ComputerCare because I am unable to retrieve the package from their service center.I would like FedEx to honor their word and:- Refund my $33.50 - Waive the return fee for ComputerCare - Expedite the return and re-delivery of the laptop

  

  Business Response

  Date: 11/25/2022

  Dear *********************: :
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A check request for $33.50 was submitted for FedEx tracking number number ************, please allow time for processing.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,
  
  
  FedEx

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son works in ******* **.On Oct 15 he called me & told me he lost his car keys. I went to a local ***************************** the keys. I was charged $51.50 on my credit card. Delivery was to be by 11am on Oct 18. I requested the pkg be held at the FedEx ************ Ctr at **************************************************************************************** the morning of Oct 18 I received an email from FedEx stating that my pkg would not be arriving until the Oct 19 by 2pm because the listed address is incorrect.I called several FedEx numbers and spoke to Customer Resolution Specialist & a Customer Resolution Manager.They said the pkg was held up at the FedEx sort facility in ******* because the address I had on the pkg was incorrect and that it would be delivered on October 19th.I told them the correct address is on my receipt (attached). That did not seem to matter to them.They said my pkg would be held and if I wanted it returned I would have to pay again.My son left *******, he was off work since Oct 17, he found his lost keys so he did not want to wait another day for the replacement keys to arrive.Later that morning I get a notification that the keys had arrived at the FedEx ************ Center located at *************************************************************************** **.I called the location and spoke to ************ discussed my issue with his manager *******************They told me not to worry about, after 5 days the pkg would simply be returned to me at no charge.I then received a new tracking ****** pkg arrived at my home on Oct 31.To my shock I was charged another $51.50 on Nov 1. The result, I paid $103 to ship a pkg to ******* & back which took from Oct 15 to Oct 31. I sent an email to FedEx with a PDF of all support (attached). Their response is that neither of the charges will be refunded because "The shipment rerouted from the delivery address to a Hold at Location address." I did not request any reroute. The address on the package was correct. See receipt. Please help. Thank you

  

  Business Response

  Date: 12/05/2022

  Dear *********************: 
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  A credit of $103 was processed on December 5, 2022, to the billed credit card for FedEx tracking numbers ************ and 279187779706.
  
  For any additional information, please contact your credit card financial institution. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  
  Respectfully 
  

  
  FedEx
  

  
  

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sent my computer for data recovery as the disk on my iMac crashed. When the data recovery providers shipped the computer back on 3-Sep 2022 (tracking number ************ ), FedEx lost the package and after chasing them for over 2 months (Case c81366700), they finally gave a $125 refund, which doesnt even cover what I paid to ship my Mac back n forth. FedEx wont talk to me as Im not the shipper and the data recovery provider is hardly interested in chasing on my behalf. I have not only lost my computer but also my personal data on it which can have serious consequences.I have always rated FedEx over other courier services and used them over the years but after this experience I doubt Ill ever trust them with my packages.

  

  Business Response

  Date: 11/18/2022

  Dear *******,

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 277524044095.
  
  We regret that your shipment has not been received.  Although additional research has been conducted, unfortunately, we are unable to locate your package. You have advised us that you have been in contact with the shipper and the claim was paid accordingly..
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  .

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  re: tracking numbers **** **** **** and **** **** **** Yet again these two packages were left down at the entrance of our driveway with an OPEN gate. The driver infers that the gate was closed by calling it a "gated driveway", which is a lie.I have spoken to *********************** at FedEx about this problem and she promised me that it had been fixed. Obviously that is not true. Either the driver making these deliveries should be fired, or his/her supervisor needs to be fired. ****************** messages are not getting through to one or both of them.My wife is undergoing chemo treatments for cancer. I am still recovering from a heart attack a few months ago. Neither of us needs this sort of stress on top of everything else. FedEx needs to either fix this problem, or hand off the packages to **** which does not seem to have a problem delivering to our house. Don't call me. Just fix the darn problem, please. Your employees is making FedEx's upper management look like ineffective fools.

  

  Business Response

  Date: 11/28/2022

  Dear **********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Your concerns regarding your repeated negative delivery experiences have been brought to the attention of local management and have also been escalated internally. The issue has been addressed with the drivers serving your area. Moving forward, we will forwarding smaller vehicles that can fit down the road without causing any damages. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We appreciate this feedback so to generate the valued service you have come to expect from FedEx.
  
  Respectfully
  
  FedEx 

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, please note that any of your drivers complaining that the road and/or my driveway are too small for a FedEx truck to traverse without sustaining damage is being untruthful.  Unless your trucks are substantially larger than *** trucks, which deliver here quite often, then your trucks will not have any issues.  I guess that this is a convenient lie for lazy drivers.  Also, please note that the gate at the end of my driveway is NEVER closed.  Hasn't been for at least 20 years.
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear officer,Sorry to interrupt. I want to find my losing parcel from fedex. My track number was ************. My address is my school. The officer said he did See a parcel with medicine but there was no name on the parcel, only some numbers and address so he return it back to fedex shipper. I wanna find the shipper to ask him or her where is my parcel now. Fedex did not label my name on the parcel and they ask me to contact a company named *************** to find the shipper,but World Depot said this parcel is in charge of fedex smart. I did received a call from fedex they said they would find the information and would call me back but they didnt call back. I bought some medicine in this parcel, its very important for me. Please help me to contact fedex. Could you please help me?I really need the medicine!

  

  Business Response

  Date: 11/15/2022

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 278926002401 was delivered at 12:14 p.m. on October 25, 2022.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package that is stuck with customs. It's been there for a few days. I have called over 20 times to customer service where they can provide no help. The best they can do is give me the contact number and extension number for a man named "*****" from Fedex Trade Networks Transport and Brokerage at the ******* location. He is apparently very busy because my calls are going unanswered repeatedly. I am trying to get information sent to them to process my package but everyone at this company is making this so difficult. I had two packages sent out at the same exact time, yet one of them arrived fine and the other is being held back for some reason. The company that sent it out to me is international and serves only as a proxy to forward my shipments and they will not answer any of my emails to ask them to reach out to Fedex either, and they wouldn't even if they did because they aren't directly responsible for the items. I'm so frustrated with being on hold and being told that there is nothing that can be done for me. I just want my package to be processed! I put a proper description for the items initially and I really just want my stuff :(I want them to reach out to me please and help me figure out how to get the items sent to me! Thats all I'm asking for.

  

  Business Response

  Date: 11/14/2022

  Dear Stav,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.   
  
  Tracking data reflects that the shipment was delivered at 12:53 p.m. on November 14th, 2022.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  

  Respectfully, 
  FedEx