Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time a valuable package has been delivered across the road (where my house is clearly visible with no other residence), in a snow bank. FedEx has not resolved this issue, does not take it seriously and continues to hire lazy workers that cant seem to deliver to a legal address. My driveway is a semi-circular ************** for a vehicle to go through without needed to backup or turnaround. Theres absolutely no excuse.

  

  Business Response

  Date: 02/20/2023

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 394082954338.This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the receiver for a Fedex package ************ scheduled for delivery 2/6/23. On the 3rd I requested a schedule change for 2/9/23 which I was billed $5.55 to my personal card. My card was charged on the 3rd as expected and the deilivery was made on the 6th as originally scheduled while I was away on vacation. I called Fedex customer service and they refused to provide a refund despite the services not being redered. It's completely unacceptable for a company to charge people for something that's not provided and then not even bother to refund customers for the service that was never given. This is an outrageous and predatory business practice. To add insult to injury, the customer support rep was completely rude and disrespectful.

  

  Business Response

  Date: 02/14/2023

  Dear *********************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.?  
  
  We first want to apologize for any issues you encountered while speaking to our Customer Service team for assistance with this issue. Our research indicates that you were billed $5.55 for a service change request that you made online for us to deliver your package on a certain date, that was not honored. We apologize for this inconvenience, and that surcharge has been credited back to your credit card. Please allow up to 48 hours for the credit to go back on to your card. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Thank you for your patience in this matter and for shipping with FedEx. 
  
  Respectfully,

  FedEx 

  
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (refund was provided).
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex out of **********,** has falsely delayed packages to my residence the past 1 year. They categorize my delay as local delivery restriction, delivery not attempted. I dont understand the issue with delivery to my address when ********* and Amazon park in front or close to my residence. Ive had issues with them for the last year.

  

  Business Response

  Date: 02/08/2023

  Dear ******, 
    
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
    
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
    
  After further research, our records indicate this package was delivered on February 8th, 2023 at 12:46 p.m..
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
    
  Respectfully, 
  FedEx 
  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am angry that FedEx delivers packages to me by leaving them by my outside gate at the street where anybody can pick them up and steal them, instead of walking the packages up onto my front wooden porch, or around the back under the carport, where they cannot be readily seen. I live in a high-crime neighborhood which just adds fuel to my fire. How can anybody with any intelligence at all not understand this? Today, I had a package delivered and the FedEx driver placed it just inside my gate. It has a tracking number of ************. I am attaching pictures of it to this complaint. The pictures are time and date stamped. They show the package delivered and vulnerable to being stolen.

  

  Business Response

  Date: 02/09/2023

  Dear *********,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a high priced monitor from ****.com. It was dropped at the ********** fedex facility on 1/30/23. It has never left the facility according to ship tracking logs provided by Fedex. I contacted Fedex and was told they are doing a trace. I contacted **** and they told me they cannot move forward with shipping me a replacement until Fedex says the package is lost. As you can see from this tracking link(***************************************************************************************) Its safe the say the package has been lost. Fedex will not **** this package as lost. I will have to wait till the 24th of February to receive another one anyway(which unfortunately will be sent via fedex again). This is not the first time I have lost a package via Fedex, it seems like a package sent via fedex, there's a 50/50 chance it will never reach me. Today, on 2/6/23, I contacted Fedex requesting to speak to their ***************** as previously instructed. At this time, the personnel told me that they are unable to contact any ***************** Unfortunately, this is a high priced item and will be difficult to replace. Please help to find a remedy for this situation as Fedex has not be able to locate the package, **** will not resend a monitor due to Fedex lacking in their service. I will not be able to contact my ************ to file a charge back claim or insurance claim for this because I am being held back by Fedex and their false practices.

  

  Business Response

  Date: 02/20/2023

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced because of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Per our conversation the shipper has issued a refund.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  
  Respectfully,
  
  FedEx

  
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tires from Priority tire off ******* website on 1-22-23 for $592.29. Ordered 4 *********** 1 arrived. Have called Fed Ex numerous times. They keep telling us we will get updates. We do not get updates per se as the updates are never any different. They show tires are about 15 minutes away in Next town ******, **. They show they were not all delivered due to bad weather. There is no bad weather. We have asked if we can pick up and they wont get back with us. Please help. We really need these tires for our truck.

  

  Business Response

  Date: 02/10/2023

  Dear ***********************,

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted, we regret that we are unable to provide additional information regarding the location of the shipment.? As discussed, the shipper has processed a refund to you.

  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my sister went to her local dollar general to shipped a package to her niece which is my daughter her birthday is february 8 this wednesday This Is Really RIDICULOUS!!!! So when My Sister **** The Package To Be Picked Up By FedEx She Screenshot Me The FedEx tracking number OK So I Went To The FedEx Website So I Tracked The Package It State That Would Be Delivered On February 4,2023 . So I Put My Email Address So I Could Be Notified Of When The Package Is Going To Be Delivered!!! I Waited And I Waited Till 5:00 pm February 4,2023 I Noticed That I Get Any Emails . So I Went On The FedEx Website To Put The Tracking Number In It's States That's It's Been Rerouted To ****** A Whole Nother State ?????? Today Is February 6,2023 The Package Won't Be Delivered Till February 7,2023 WHY !!!????? Today Is Not A Holiday FEDEX Can Put My Daughter Package On The Delivery Truck ?? TODAY !!!! NOT On February 7,2023 WHAT'S WRONG WITH TODAY!!!! ????????? PEOPLE REALLY NEED TO STOP DOING BUSINESS WITH FEDEX!!!!!!!! POINT BLANK PERIOD!!!!!! THIS IS THE SECOND TIME !!!! THAT I HAD TO FILE A COMPLAINT AGAINST FEDEX !!!!! MY BEST ADVICE TO PEOPLE IS ALWAYS USED **** OR ********** BECAUSE THEY WILL DEFINITELY DELIVERED WHAT EVER YOU MAIL ???? THEY DEFINITELY GET THERE ON THE EXACT DAY !!!!!!

  

  Business Response

  Date: 02/10/2023

  Dear ****************,

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding

  the handling of the shipment traveling on package tracking number 

  61290274420333021358.  Our records indicate a proof of delivery on February 9,

  2023, and you confirmed on February 10, 2023, that you received the package.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking: ************ Delivery attempted Wed 2/1. We were not home. Tag was left. I called a few hours later to manage a redelivery. The agent said the shipment was blocked from this service, continually referred to our home as a business (this was consistent with every agent every day), and said that redelivery attempts would automatically happen every weekday between 9 am-12:30 am.This was a lie.We took two mornings off and sat and waited, and no redelivery attempts were made.I have called FedEx multiple times a day since the initial delivery attempt, and every single agent is the absolute worst and they all have different and conflicting information. I have even emailed a corporate email address, and they told me I must speak with the heavy freight department. Same story - every agent is the absolute worst and they all have different and conflicting information that is never correct.I have been told: redelivery would happen Feb 2 redelivery would happen Feb 3 I don't need to call to request redelivery I MUST call to request redelivery redelivery would happen Feb 6 (yet it's still as pending) --> An agent called ** spoke to a local agent called ***** who said this, but clearly this isn't happening)Why do you lie so much?How can a company be this inconsistent in it's customer service and still be considered remotely reliable?Will you do what you were actually paid to do and delivery our package?

  

  Business Response

  Date: 02/14/2023

  Dear *************************
  ? 
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at  11:22 a.m. on February 6, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19339355
  
  I am rejecting this response because:

  I have not been contacted by FedEx and I requested that.

  I would like to speak to someone who doesnt answer, I cant answer for what happens in your area.

  and when I ask if they represent FedEx, they hang up on me.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/20/2023

  Dear ******,
  
  Per our conversation we understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something. I paid the company $17 shipping. Fed ex has had my package since January 27th. On February 2nd the status said it was on the truck for delivery. It never came. On the 3rd, it said it was out for delivery but never came. Now I get a message saying the package is delayed again. The automated service says our reps don't have any more information and hangs up on me. It's crazy how business can manipulate thing like this and it's legal.

  

  Business Response

  Date: 02/15/2023

  Dear ***************************,

  Your report to the Better Business Bureau regarding tracking number 393925771110 was received. 
   
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operations during the time in which your shipment was being transported. Tracking data reflects that the shipment was picked up at our local station on February 7, 2023 at 2:21 p.m. 
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 
  

  FedEx 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd I had a very important card that I wanted to get to my fiance's niece by Christmas. The first place I went to was FedEx but they had really high rates. I have never sent mail overnight delivery before. Second I went to *** and their rates were even higher which was the reason ultimately why I went back to FedEx and paid the $80 to have this gift arrive by Christmas Eve. Now I realize that the holidays brings chaos for the mail delivery system I totally understand that but when you have an employee guarantee, I repeat guarantee that this specific piece of mail that weighs as much as a few ounces we'll make it by Christmas Eve that was enough for me to spend the $78 of the $98 I had to my name. So I dropped the cash this was 3 days before Christmas. The next day I decided to look up the tracking on the package ( or should I say envelope) only to find that it says that the package is on time and that it was processed at the point of me dropping it off and it made a trip somewhere didn't really describe where and was currently in ***** ****** now this is the next day and it's still in ***** ****** but it said on time so I didn't think anything of it I figured maybe the tracking system lagged the real time specific information but as the day progressed and I followed the tracking I noticed that there was a problem some point later in the day it there turned into an exclamation point that said that there was a problem. I figured it was a storm maybe I didn't really know but all I knew was that what was most important to me wasn't going to make it on time. So Saturday came and went Christmas Eve and Sunday came and went Christmas Day, and both those days the computer tracking system said the same thing. Logistics or whatever else it was my package didn't make it so it's destination point in the specified time I paid for. It finally made it on Thursday December 29th after traveling to ********* and wherever else. This is truly appalling, and distasteful

  

  Business Response

  Date: 02/13/2023

  Dear ************************, 

  This is in response to your inquiry addressed to the Better Business Bureau.  

  We understand your concerns regarding the delay in transporting the shipment with FedEx tracking number ************, and deeply regret the difficulties you encountered while calling our toll-free number.After performing additional research, it was verified your shipment was delayed due to inclement weather conditions that impacted local fight operations during the day of departure. It was also  subsequently impacted by weather through out our operations in route to destination is ******.  Please accept our assurances that your shipment was sent out for delivery as soon as possible under these conditions.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. FedEx liability for money back guarantee with delays related to weather are posted at FedEx.com. We will not be liable or responsible for loss, damage or delay caused by events we cannot control.  As a one time gesture of goodwill, full transportation charges of $78.81 have been refunded to your address. Please allow **** business days for processing. 
  
  On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  FedEx