Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, November 16, my medication was supposed to be delivered via FedEx. I received a notification that it had been delivered and immediately went to my apartment building lobby and property office. The property manager informed me that FedEx HAD NOT made a delivery that day as she receives everything. I soon received a photo delivery confirmation from FedEx of a different apartment building claiming it was mine (it was not). *** spent five days and countless hours on the phone with FedEx and the pharmacy to no avail. FedEx just sends automated emails and texts that my package was delivered to my mailroom (again untrue) and no supervisor is available to speak with me when I call. Meanwhile *** had to have the prescriptions refilled and pay for a second time. FedEx is not responding to my requests for reimbursement for my lost medication delivery and Im out money that I cant afford for an unexpected expense. FedEx is notorious for this scenario and for not taking ownership of dishonest drivers and error. I am requesting a reimbursement for $124.18. I do have the tracking number, claim case number and receipt (upon request, after removal of PHI).

  

  Business Response

  Date: 01/06/2023

  Dear ***************************** : 
   
  Your report to the Better Business Bureau regarding tracking number 392216805475 was received. 
   
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
   
  After further research, our records indicate your package was delivered on January 5, 2022 at 11:00 a.m. local time to ***********************************************; If the shipment has not been located as the financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. 
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Another business sent me a package via FedEx in September. The order arrived empty, i.e. the contents were stolen in transit by a FedEx employee. That is, a FedEx employee committed a crime by stealing my package contents. According to FedEx policy, the shipper files a claim and the shipper is reimbursed (i.e. I cannot file a claim). The shipper received reimbursement for the stolen package some time in September from FedEx. It is now December. The shipper has ignored all of my recent communications. I never received any remuneration for my stolen package. FedEx says I have to contact the shipper to resolve the issue. Also, the customer service representatives do not allow me to talk to their managers. FedEx also says they do not know who stole the package contents, and they were unable to recover the contents. Since the shipper will not respond to my communications, I am left without a completed parcel delivery, with no options for getting it back. With such an asinine policy for filing claims it is no wonder that FedEx employees are stealing packages, since there are no repercussions for their actions, with receivers powerless to do anything. I also contacted law enforcement, and they just said to contact FedEx.

  

  Business Response

  Date: 12/21/2022

  Good afternoon ***************************,

  This claim was resolved with the shipper, and any reimbursement will need to come from them.  We have completed our part of the claims process and apologize for the issues that you have had with this shipment. Please continue to reach out to the shipper for all further correspondence regarding this package.

   

  Sincerely,

  FedEx

   

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18612595
  
  I am rejecting this response because:  One of your employees stole my property valued at over 800 dollars.  Anything less than my being reimbursed for my property, or having my property returned, is unacceptable.  The shipper is ignoring my communications, so I cannot resolve this matter by contacting them.  I have tried to contact them numerous times via phone and email to no avail.  Since your employee stole my property, and you are responsible for you employee's actions, it is your responsibility to resolve the matter.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/28/2022

  Good afternoon ***************************,

  The shipper initiated the claim, and it was handled with the shipper.  Our policy is to handle the claim with our direct customer. They are the party that contracted us to make the delivery. In other words, you paid them for the item, and they paid us to ship it. We resolved the claim with them, so it is up to them to make things right with you since you are their direct customer.  FedEx has done its part in the claim process, and you will need to continue with the shipper to get them to make right by you.  I apologize as this is not the answer that you are looking for, but it is how this system works. 

   

  Sincerely,

  FedEx

   

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18612595
  
  I am rejecting this response because:

  Your description of the facts is incorrect.  The item that was sent by the shipper was my property.  Before this FedEx shipment occurred, I sent the item (in my possession) to ***** to be appraised.  That is, the item is my property, I sent the item to ***** by myself, and the ***** shipper sent the (now appraised) item back to me via FedEx.  So, when your employee stole the contents of the FedEx package, they were stealing my own property that I own.  Is it your company policy is to allow your employees to freely steal others' property, and then eschew responsibility to third parties in *****?  The shipper in ***** is not complying with my communications.  You are responsible for your employees' behavior.  Either reimburse me for $800, return my stolen property (which one of your employees should possess), or I am suing you for an amount much larger than $800.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday, December 17 2022, I discovered that a Fedex driver had tossed two packages, each with a different recipient name and address, in the mud beside my mailbox. ********* Fedex Ground is the delivery point in charge of my area. One package was addressed to *****************************, ***************************************************************. The tracking number was 579195284682.The second package was addressed to *********************, ****************************************************************. The tracking number was 391886719410.Having had considerable experience dealing with lost Fedex packaging (Fedex has not been able to successfully deliver a package to me since mid 2021), I decided not to waste my time calling Fedex, knowing they would not resolve the problem, nor even answer the phone. Instead, I delivered the packages to the recipients myself. Fedex is useless with lost packages, and after all, it's Christmas.I had to travel several miles to locate the recipients, as they live in a different community, on a different mountain.

  

  Business Response

  Date: 12/24/2022

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipments traveling on package tracking numbers ************ and ************. Your concerns regarding the package received in error and delivery issues have been brought to the attention of local management for review. This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 12/24/2022

   
  Complaint: 18612104
  
  I am rejecting this response because:  Fedex ********* Ground did not deliver the packages.  I did, at my own expense, since I know from experience that ********* would not address the problem.  The solution of "delivery issues have been brought to the attention of local management for review" and "addressed internally with the drivers serving (my) area"  has been used a number of times with my own issues, and to date has never resulted in a change.  Packages continue to be lost, misdelivered, or simply disappeared. 

  As proof, I offer BBB Complaint ********, filed shortly after this complaint.  In this case, ********* tracking shows no attempt to deliver for eight (8) days, claiming "cannot locate recipient".  When I redirected delivery to "Hold at FedEx OnSite", I was able to get the package.  Curiously, there is a hand written note on the package that says "address correct" with explicit directions directly to my house.

  This complaint (********) has yet to be addressed by BBB.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident happened on December 11, 2022. FedEx delivered a package to my home. It was in the morning about 9:00 AM. I looked out the front window and saw the FedEx box truck stuck in my front yard . The truck was 5 feet off of my drive way deep in the grass. I went out there and the driver said he had panicked in my drive way, lost control of the truck and ended up in my yard stuck. He had to get a tow truck to pull him out. now my front lawn looks like disaster! Later on that day another FedEx driver came by and assessed the damages, apologized for the damage and said FedEx would take care of the problem. He said he would be back the next monday to check on the repair. No one came back and I filed a report with FedEx incedet # ********** which did not due any good! So I came here.

  

  Business Response

  Date: 01/10/2023

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. An estimate to repair the damages has been requested. Unfortunately, we are unable to make a final decision regarding your request until a repair estimate is provided.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex notoriously delivers to a red and green house and because they are aware of their mistake and were unable to retrieve a misdelivered package, they suggested I file a claim thru the company the item was ordered through, them promptly denied the claim. Im out $100 because of a mistake they knowingly made and have made frequently.

  

  Business Response

  Date: 02/13/2023

  Dear *****************************,
  
  Your report to the Better Business Bureau regarding tracking number 391556777179 was received. Our research has not confirmed the location of your package. 
  
  We regret any inconvenience you experienced as a result of this situation. 
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. 
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  FedEx  
  
  

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 18611382
  
  I am rejecting this response because: the shipper is not working with me because fedex is closing the claim.  In order for the shipper to refund me, fedex has to do their part to show the shipper I didn't receive the package.  Fedex is just passing me off and not taking ownership even though they've admitted they didn't deliver to the correct address. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/02/2023

  Dear *****************************,
  
  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  FedEx has resolved this matter with the shipper. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 18611382
  
  I am rejecting this response because:

  fedex claims they have resolved this issue with the shipper but the shipper is stating otherwise. Fedex will do anything to not take responsibility for something they caused.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here we go once again. FEDEX has dropped another package off in the street at the end of the driveway and not at the back door per the instructions. I am consistently losing packages because drivers are not properly delivering packages. How many times do we have to go through this? Please look at how many times I have had to complain about this same issue. It is only with FEDEX drivers....USPS, **** DHL and all other deliveries are delivered to the house and not left in the street. On the last three missing deliveries I have lost money and not received a refund or a replacement product. I plan on taking FEDEX to court this time because this is beyond ridiculous. Look at the delivery photo from your driver, does it look like that is at the back door as they noted in the delivery? Why is it that only FEDEX cannot deliver my packages. I am reading on NEXTDOOR how packages are being stolen as people follow delivery drivers around. If the package is delivered at my house back door, then I will not be missing any packages. Do I have to take you to court every time this occurs now? I do not want another apology; I want my money back or the product replaced. I'll attached three photos of your delivery that was texted to me and a video showing that the driver did not deliver at the house. If your driver is afraid to drop off a package, then they need to walk it up the driveway. There is no reason why anyone cannot drive up the driveway. There is plenty of room. This has gotten ridiculous.

  

  Business Response

  Date: 01/03/2023

  Dear *********************: 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of 1715 ************* ********, ** 63052 
  
  Local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.  We regret that we are unable to provide additional information regarding the location of the previous shipments.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  
  FedEx 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me for now.  This is an ongoing issue that never gets completely resolved and only occurs with FEDEX drivers.   There are times when I cannot get shippers to submit claims, at least on two occasions, and I lost money and items on these orders.  So, what happens when I cannot get a shipper to respond or file a claim....do I continue to lose money?   I was lucky that this particular order was replaced but ****.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a battery charger from Rock Auto and it shipped on 12-5-2022 with fedex. It went from the pickup point in *********** to their facility in ******* ** and was on a truck for delivery on 12-8-2022. It has shown to be on the truck out for delivery every day since. 12 days as of the filling of this complaint. I called fedex and was told the package wasnt lost, which I think it is, and if I had a problem I should contact the shipper, Rock Auto. I did and got the same results, namely, they show the package still in fedexs system and there is nothing they can do. I expect a full refund for the cost of the battery charger, sales tax and shipping fees which are roughly $115. An apology would be nice as well as better, or any, customer service.

  

  Business Response

  Date: 12/30/2022

  Dear *************************,
  
  We apologize for any inconvenience to our customers as we work to address temporary service delays in the ********** area caused by significant holiday package volumes and ongoing industry labor shortages. We are leveraging our seven-day operations and securing additional delivery resources to help restore service levels.
  
  We appreciate our customers patience as these contingency plans take effect and encourage anyone with questions about their shipments to visit fedex.com for updates
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Christmas gifts from ***************** Store. My address for delivery was accurate however FedEx did not deliver package to my home. When I contacted FedEx, they said they delivered and left package at the back door on the back porch of address which representative kept say was my address, we do not have a back door/porch on my house. My front door is right on the driveway. Nothing was left at my front door and they have delivered my items in the past to wrong address. My house is clearly marked with the number and with me working from home I would know if delivery was made at my front door because of my home security cameras and when I take my dogs out to got to the bathroom. For the representative to state I received it is inaccurate and I want them to fix this issue. They have no issue delivering to my neighbor 3-4 times daily at ******************* Extension but they cant find ******************* Extension when their truckers drive past my house on driveway to go to my neighbors house.

  

  Business Response

  Date: 12/21/2022

  Dear **************; Krikelis: :

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking numbers 392137866461 and ************ . Your concerns that delivery information was recorded for the shipment at your address,although the packages were never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations in Newburgh.  This will be addressed internally with the drivers serving your area.
  
  Per our conversation you notified the shipper of this package issue and they are reshipping. The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please leave my packages behind my garage behind the garbage cans. Its probably a shorter walk than the door even. If someone walks up to my door they wont see it then, especially if its behind my garbage cans. Im not creating a profile. Please just take the directions and apply them.

  

  Business Response

  Date: 01/13/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.  We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18609743
  
  I am rejecting this response because:

   

  3 deliveries.  Everyone was on the doorstep.  Every one.  None of them rang the door bell.  So everyone else knew before I did. Porch theft dream. The guy yesterday I talked to and he did not have the notes of behind the garbage can 
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18609743
  
  For ticket ********. They said they solved it. They would put behind my cans. The last 3 packages were not behind my cans and were right on my door step. Didnt even ring my door bell. So all thieves saw the package before I did. We talked. They said they corrected and nothing happened. I still have packages coming. How do I stop those from getting stolen? This is an ongoing problem.

  

  Business Response

  Date: 02/09/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to hear of your continued concerns regarding your recent deliveries. The appropriate management has been notified and this has been addressed with the drivers responsible for serving your area.  We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18609743
  
  I am rejecting this response because:

  Im sorry   I appreciate your effort  but until it is successfully delivered behind my garbage cans, I cant consider this matter closed    They thought it was handled   Then the next 3 deliveries were dumped on my doorstep in plain sight with no knock or bell   I cant call this successful until it has been put behind my garbage cans   My sincere apologies  

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/22/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to hear of your continued concerns regarding your recent deliveries. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 18609743
  
  I am rejecting this response because:

   

  we did talk again 2 weeks ago.  They seem to understand the situation.   Unfortunately I still havent had a successful delivery done yet.  I cant close the ticket successfully until we say we have this done successfully.  My sincere apologies.  
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small retail business in *********, ** called ***********. Several of the companies that I work with utilize FedEx to ship items to me that I sell and use for gift basket making. The *********** FedEx facility continually holds my packages on Monday saying that I'm closed. I am not closed on Mondays and I have repeatedly told them this. I even call specifically for tracking numbers to tell them to bring it on monday. They don't bring my packages on Monday and try and busy holiday seasons it can actually cost me hundreds or more dollars when I don't receive the package on the date that it was needed to be received. They specifically lie and say that my business is closed or they attempted delivery or that I requested a future shipment date. These are all specific lives and I have a try to address at several different levels of FedEx but it is nearly impossible to get to anyone who can actually help. I have even spoken to a local account rep twice and each time they tell me that the problem is handled however it continues to happen. I have probably spent close to 40 hours on this over the last several years. I am at my Wit's End and I just want my packages on the day that they say they're going to arrive especially during holiday seasons. I have no idea how else to handle this at this point. I've even tried filing a formal complaint against the location and I often get hung up on while I'm waiting.

  

  Business Response

  Date: 12/29/2022

  Dear ******* Nice
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are concerned to learn of your comments describing the ongoing Monday delivery issues.? The appropriate management has been notified of your concerns for an internal review. Our system has been updated to delivery on Mondays.? We certainly regret any inconvenience you have encountered. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx