Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my last two packages recently mis-delivered by FedEx to the complete wrong address. These packages contained time sensitive equipment for my job, and were valued at approximately $1000 cumulative. I reported both packages mis-delivered to FedEx, and received no follow-up. I have tried contacting FedEx customer service twice to escalate the complaint, but each time I call customer service, they provide me with no escalation path to ensure complaint is resolved. We have had FedEx service at this house for >2 years, while the deliveries haven't been perfect, they're at least delivered to the right address. The only thing customer service does when I contact them is confirm my address, but takes no further action. It seems as if their goal isn't to help me/solve complaint, but just to frustrate me enough, and get me off the phone.This is very frustrating for a customer who relies on a business, and has no control over using them. If I had an option, I would select *** or **** for deliveries, but vendors I buy from do not give me an option.

  

  Business Response

  Date: 01/23/2023

  Dear ********************,

  This is in response to your inquiry addressed to the Better Business Bureau. 

  
  The appropriate management has been notified of your concerns regarding 

  tracking numbers ************, ************, and 621111962980.  We

  understand you are advising that all of these packages were misdelivered

  by the Express courier.  The local station management is reviewing this 

  information and will follow-up with you.

  Please accept our sincere apologies for any inconvenience you have encountered

  while inquiring about packages.  We value the trust our customers place in us, and

  we look forward to serving you more satisfactorily in the future.  

  
  Respectfully,  
  FedEx  

   

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have not had any FedEx deliveries since, I will reach out if the issues persist. 

  I received communication from local manager 1/23 saying they'd reach out to local drivers. I again verified that my house is not a new development, and the mis-deliveries just started recently

  I received communication from corporate this morning (1/24). I did not answer, because the call was at 6:45 AM local time. Basically, just a generic corporate call saying that a local manager had reached out.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 5 packages in the drop box located at *************************************************************************** on the dates of January 9 and 10th 2 packages on the 9th 3 on the morning of the 10th. None of the packages have been scanned as received. I placed these in a locked box that has a time posted on the FedEx website for ground and express. I have used this box several times in the past weeks. The items I shipped were all legos thst sold for between 43 to 44 dollars on mercari. I was provided with the shipping labels through that site. I have contacted FedEx ground and express. Neither have record of this package. It should never have been removed from the box by an employee thst can't accept possession. If the packages are still in the box I will just take my packages back. If they are not...then they should have been scanned. I am out 27 dollars x 5 packages. Not considering the profit thst I would have made. These items were placed in a locked box and if I have to file a police report I will. However I am reaching out in all avenues I can to avoid this. I have now been informed by mercari employees and 3 FedEx employees to never use these boxes because stuff sits in them... I am not happy with this situation and o ** have until the 16th before my buyers will be refunded so time is of the utmost importance.

  

  Business Response

  Date: 02/07/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  

  Tracking data reflects that tracking number 61290274420330410568 was delivered at 2:58 PM on January 24th, 2023.
  
  We understand your concerns regarding the packages being collected from the FedEx drop box, and deeply regret the difficulties you encountered while calling our toll-free number.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th, 2022 I paid $195.10 along with the declared value of $400 to have four packages shipped from ******, ***** to ********, ******* with a guaranteed delivery date of July 17th, 2022. Some how my shipment information was mess up upon me leaving the ship center. My packages were lost and had to be found. Then my packages were delayed. Then my packages never made it to my address and ultimately ***** a representative at FedEX said my packages were destroyed. I was told serval times by multiple supervisors that I would be refunded. ***** in accounts at FedEx even went so far to say that I would receive a full back to my credit card by July 22nd, ***************************** to make sure the refund was received. None of this ever happened and I have been getting the run around ever since. What FedEx has done is stolen, robbed and done fraud to me. They took my $195.10 & I never received my packages that I shipped. They have refused to reimburse me for the value of all four of my packages. They have stolen my money and my merchandise. They have done fraudulent practices concerning my packages, my refund and reimbursement for the declared value of my packages that they said they destroyed. I did not pay $195.10 plus put my merchandise in their hands and care for this to happen to me. FedEx need to do whats right by refunding my $195.10 since I never received the services or my merchandise I paid for and also paying me the $400 for the value of the four packages that they stole from me and destroyed. I need to be refunded at total of $595.10

  

  Business Response

  Date: 01/23/2023

  Good afternoon,

  Your claims have been escalated to the ******************** Office for review and response.  A review shows that all four packages contained live plants and a claim was filed for dead plants. Per our Rules Tariff, under "Liabilities Not Assumed", it states:

  FedEx Ground will not be liable for, nor shall any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure to provide information caused by or resulting in whole or in part from:
  Shipments of any plants and plant materials, ostrich or emu eggs, or live fish.

  FedEx is not liable for any damages to live plants even if due to delays. I apologize for the issues you have had with this shipment, but we are unable to honor your claim.

  Sincerely,

  FedEx

   

• Initial Complaint

  Date:01/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed Driver deliver medical supplies to an incorrect address. Our business has 2 locations 1 in ** and 1 located in **. Fed Ex investigated and verbalized to me that the Driver actually delivered the package to an incorrect address 444 vs 466. Fed ex did nothing to assist with retrieving the package. Fed Ex simply closed the case. A claim was completely and denied stating that the sender entered the incorrect address. How do you not take accountability when theres documentation of the correct address on the package . Our company has lost over $1k in medical supplies

  

  Business Response

  Date: 01/30/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 810693825208,

  and the associated claim.

  This claim has been escalated to *************************** team for review

  and follow-up with you. 
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18810333
  
  I am rejecting this response because: The owner ( Medical Physician) would kindly appreciate his refund for the medical supplies delivered to incorrect address delivered by your driver. We have supplied receipt after receipt . Theres been no response. Please contact the Medical Office via email also. I have yet to receive any feedback by phone. **********************
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/07/2023

  Hello FedEx Customer,
  
  FedEx values your business. We are issuing a check in the settlement of the claim.
  
  We have requested a credit of the transportation charges. Please allow 10 business days for delivery of the payment via U.S. Mail.
  
  Our liability is limited because a higher value was not declared on the shipment.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
  
  Sincerely,
  FedEx

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18810333
  
  I am rejecting this response because:  Your delivery driver clearly delivered to an incorrect address. Fed Ex did nothing to instruct the driver to go back and retrieve *********************** package . However you revise to acknowledge the error that your driver made. *************** attempted to retrieve the package himself at the location of 444, as verbalized by your Fed Ex Representatives. You cannot make customers take a loss due to your employees failure to clearly read with clarity . How could your driver miss N ****************** directly in the middle of the block. ******************** **.  I am requesting a refund for Dr ******* supplies. I have attached the amount of the supplies. Surely you cannot expect a business walk away from your establishments mistakes. Your driver - was noted as delivering to an incorrect address.  Please see receipt and reimburse accordingly . We will have no other choice but to seek legal remedy due to your organizations failure (proven) to deliver to the urgent care center as noted. 
  
  Sincerely,
  
  *********************** (******************** **) location

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2022: Our family shipped several large packages via Fedex in late August 2022 to our 15 year old son who was traveling across the nation from ************* to **********. We insured the packages for $300. The original tracking number was:Tracking/Pro #:777624959261 One out of the 3 packages did not arrive - is was a large brown TUMI suitcase filled with our son's formal wear (suit, ties, dress shoes), dorm supplies (bedding, a rug, etc), and school supplies (binders, notebooks, and other desk supplies). On 9/6/22 we filed a claim for our insured bag for the amount of $300 - the Case #: C-********. The case was denied on 9/12/22 - Fedex claimed that "Our records indicate that this shipment was not tendered to FedEx." We proceeded to purchase the replacements for our son as he needed the contents urgently. $60 was spent on shipping through the postal service. Another $100 was spent on replacing formal clothing. Another $100 was spent on a rug and bedding. Finally school supplies were purchased for another $50. 3+ months later, around 11/10/22, Fedex called from *******, **. The bag had traveled across the nation and was located just 30 miles from the final destination. It had been in Fedex's possession the whole time. A new tag was issued (see supporting documents) and the bag arrived at my son's school. (new tracking number 889093082026005)The problem is twofold:1) The cost that was accrued due to the fault of Fedex was tremendous for a working family. It equals more than what we originally insured the bag for a total of $300+2) The lack of customer care. I spent countless hours dealing with Fedex's customer care department, only to be yelled at, hung-up on, and ignored. When I tried to submit documents to the claim's office, they could not be uploaded due to the huge passage of time....3 months. What a huge waste of time - I will not use Fedex again.

  

  Business Response

  Date: 01/18/2023

  Good afternoon,

  Your claim has been escalated to the ******************** Office for review. Please submit the receipts showing that these items were replaced, and we will continue to review your claim.

  Sincerely,

  FedEx

   

   

   

   

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will submit receipts as documentation of our expenses.  At this point, we have collected receipts for the following charges:

  Amazon Receipt 9-12-22 - School and Dorm Supplies for total of $47.34 (note red starred items only)

  Amazon Receipt 9-6-22 - School Supplies for a total of $18.49  (note red starred items only)

  ****** Receipt 9-6-22 - Formalwear for young man total of $216.00

  Chase Sapphire Credit Card Charge to ************* ************** for shipping fee of formalwear - total $46.99

  We are still locating the receipt for the rug, sheets and other dorm supplies but since we have already exceeded the $300 request for full resolution, we expect that Fedex will be ready to issue us the full insured amount for this misplaced package.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed X tracking # ************, lost. A large unit was ordered from a vendor, (125 lbs, 45 x 29 x 26). According to Fed X website, box made it to *******, ** and that's the last it was seen. Called Fed X, trace put in place, claim filed (C-94984640) with forms proving value). Because trace was not requested within 7 days of shipping, they basically aren't going to look for it. Told it's being investigated. Neglected to have value box filled in by shipper. Unit valued at $4435. Because of this, Fed X response is basically so sad, too bad, here's $100. Is this for real? How can they lose a large heavy box with no trace. Can't find phone numbers for any of the stations to request search, can't get past the general reps. Can't find a number for a business acct rep. *** are we responsible for Fed X losing our box?

  

  Business Response

  Date: 01/25/2023

  January 25, 2023

  Dear Customer;

  Ground Shipment #************

  Your BBB Case #******* has been escalated to me for response.

  I have reviewed our records regarding the referenced shipment # and I do understand your dissatisfaction with the final resolution you were given on the claim.  However, because at the time the shipment was tendered there was not any additional value assessed FedEx is maintaining the original payment.  

  Prior to my decision to maintain this claim a full investigation was completed and the findings were still the same as found by the initial investigation.

  Hope I / Executive Claims Management 

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18809246
  
  I am rejecting this response because: it is unbelievable that such a large box can just magically disappear. Offering $100 in place of $4500 value of box? No. That is totally unacceptable. Regardless of the fact that the declared value was not marked, where is my box? It's too big and heavy to just disappear. The only solution that is acceptable is: FIND MY BOX or REFUND $4500! I've already been slammed with a $400 shipping charge that won't be refunded until this is resolved. FIND MY BOX!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx deliveries in my location have been nothing short of terrible starting in mid November and shockingly still continuing. Deliveries for myself and neighbors have been delayed for weeks and for some months. When packages are delivered, they are left on the road, in ditches, and even buried underneath snow. Calls and package pickup attempts at *************, ** hub are ineffective. I was personally informed by an employee that packages are being stored in semi-trailers due to staff shortages, but the package "should" be considered loss and a claim should be initiated wit the sender. Customer service complaints through FedEx are useless and weather delays are the constant excuse, yet weather delays due not impact other carriers. I received one follow up call after submitting an online complaint, so even customer service is lacking.I suggest you read the post on Nextdoor detailing just how terrible FedEx has been through the holidays and continues to lead the industry in poor business practices. ************************************************************************************************************************************************************************* It would be nice if these poor business practices are changed sooner than later.

  

  Business Response

  Date: 01/18/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  We are concerned to learn of your dissatisfaction with shipments that have been released on your property.  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. 
  
  Our records indicate your packages were delivered; if the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  We certainly regret any inconvenience you have encountered.  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems with FedEx are NEVER ENDING. Yesterday, one of their drivers came out to retrieve a package and deliver it properly. The package was out on the street for a few days by then and was GONE.I told them DO NOT phone me anymore. They not only have not heeded that very specific direction, but they have given my phone number to a market research company that TEXTED my mobile for me to complete a questionaire. I think the company is "Ipsos." I could not understand the voice on the phone once I belled them. They texted me from ************. I will try to find them and file a complaint against them as well.LOOK YOU B*ST*RDS, IF I TELL YOU NOT TO EVER PHONE ME, I SURE AS H*** DO NOT WANT YOU SHARING MY PHONE NUMBER WITH ANY MARKETING COMPANY!!!!!

  

  Business Response

  Date: 01/31/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau.

  We certainly regret any inconvenience you have encountered.

  We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.

  Respectfully,

  FedEx

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18808740
  
  I am rejecting this response because I received one phone call with no explanation about anything.  What are they going to tell me anyway aside from the perennial "we're sorry."  "We're sorry" does not cut it.  You need to start sacking drivers who cannot be bothered to do their job properly OR shift the financial burden for lost and damages packages directly onto them.  That is the ONLY way this will ever change.

  Anyone reading these complaints on the BBB website, please note that all FedEx ever does is say "we're sorry."  Nothing ever changes. 

  **************

  

  Business Response

  Date: 02/10/2023

  Dear **************,

  Your report to the Better Business Bureau regarding tracking numbers 624334364455 & 628378589253 & 624330094330 was received.

  We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  
  

  Customer Answer

  Date: 02/11/2023

   
  Complaint: 18808740
  
  I must reject this response forever more at this point, or at least until the problem has been resolved.  I understand someone named ***** has been investigating the ongoing issues, and hopefully he will be able to make sure packages are properly delivered in future, but I must say I am doubtful. Yesterday, 10 February 23, my neighbour across the hall had three packages delivered, and once again, the FedEx driver left all of her packages outside, downstairs, on the concrete.  I happened to stumble upon them coming home from an errand and brought them upstairs to her.  If I had been a thief passing by, I could have stolen her packages very easily.  

  If the idea is to "safely deliver packages to customer's doors," then why did they leave three more packages on the concrete outside yesterday?  Who trains these drivers?  They have received MULTIPLE complaints from me.  At this point, why would they leave anyone's packages outside on the concrete?  It really is frustrating.  It is like banging your head against a brick wall to communicate with these drivers.  People like that simply should not be in the job.

  **************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my dad ordered a phone to be delivered from ******* to my address. The first day it was supposed to arrive, the carrier came by before I was home and left a door tag. I requested the carrier come back the next day between the hours of 6pm - 9pm to ensure I was home. I did this through the customer service line.Yesterday, I arrived home and another door tag was left. We were told by customer service that the package was left at the facility in ***********. I drove up there to get it and was told it wasn't there. After multiple back and forths with the resolution team, we were told it arrived at the facility and we could go back and get it. I went to get it and the manager on duty told me I couldn't pick it up because it wasn't under my name. The website shows anyone can pick up a package for another person with their ID and correct address. My dad spoke to ******* and was directed on how to properly authorize me to pick it up which included him writing an authorization letter and proof of his ID to give to me. I called fedex to make sure those steps were appropriate and we are told the manager is processing the return when she has no right to do that. This process has been a nightmare and a waste of time. This manager failed to educate me on the right steps to pick up the package and she is failing to follow FedEx's policy and has made the process difficult on us out of spite. She knew we were frustrated with back and forths and told him she was going to return the package on purpose with thout giving me or my dad a chance to take the right steps I want the *********** FedEx facility to contact me and explain why the manager failed to follow policy and to come up with a resolution.Please advise.Thank you,*************************** *************

  

  Business Response

  Date: 01/18/2023

  January 18, 2023
  
  Consumer & Business Relations
  Better Business Bureau of the Mid-South
  3693 **********.
  *******,** 38125
  
  RE:  BBB Complaint Case # ******** ***************************
          Package Tracking Number 771047269134
  
  To BBB of the **************.:
  
  Please note that the above shipment has been stopped and sent back to our FedEx Express *********** at *****************************************************************, **.
  
  At the time of this response, the shipment is available for pickup, and the customer has been informed.
  
  I hope this information is helpful.
  
  Respectfully,
  
  
  *************************
  FedEx
  

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  

  Please disregard and close complaint number 18807117

  The executive's office at FedEx contacted me and has resolved my issue.
  

   

  Thank you,

  ***************************

  *************

  
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several issues with FedEx, especially these last two deliveries. First of all we ordered a package from The House, to be delivered over night, it was scheduled for the 27th, after several phone calls it finally arrived on the 30th. Then I ordered another overnight package from Vans with a scheduled delivery date of the 5th and after mainly phone calls to resolve it one package arrived today and the other package is being reported delivered on the 5th, but i have not actually received it. My wife and I called 7 times to resolve these issues. My package is still missing and Fedex closed the case with out finding my package or reimbursing my money. My FedEx tracking is ************. They said they left the package in a box by the gate, we do not have a gate or box. They delivered the other half of the order to the right address multiple days late. And I am still missing the other half of my package. I would like to either get my package or have FedEx give me a full refund for it. Thank you

  

  Business Response

  Date: 01/17/2023

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered on January 5th, 2023 at 4:38 p.m.. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************