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Business Profile

Insurance Claims Processing

Sedgwick CMS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Important information

  • Customer Complaint:
    While the BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business generally responds that the Better Business Bureau online complaint resolution system is not the proper forum to respond to allegations in this complaint.

Complaints

This profile includes complaints for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sedgwick CMS has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 534 total complaints in the last 3 years.
    • 158 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 25, 2023, ***** technician came to my home to repair washer. He left a part unattached that shuts off water unbeknownst to me. When I started washer, it overflowed on my flooring damaging my vinyl. Another technician came out on the 28th and discovered that ***** technician had caused the problem. I contacted Sedgwick who is ***** claim **** and filed claim submitting all requested documents. No one has responded to emails, or phone calls and ***** cannot help me. Claim number L230327 5007-0001. I am awaiting compensation for the damages to my flooring.

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** damaged my property several times between 2021 and 2023. I have filed claims with Sedgwick provided the video of the crew damaging m property, photos of a line being hit by a semi and broke my gate and they refuse all communication. The email I was provided in the letter bounces back saying it is not able to accept emails and the phone they provided puts you on hold for 15 minutes and then tells you its not a manned line and auto disconnects. They have provided factually incorrect information about the at fault company despite having the correct information. They called and told me the actual name of the subcontractor that caused the initial fence/gate damage and then pretended to have no record of that. I also called and confirmed the correct name of the contractor company confirmed by the city on the permit and they still have the wrong company listed and will not respond to any form of communication.I would like a phone call and my fence, gate, and retaining wall repaired

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car stereo from Best Buy and had them install it in my car. In February 2023 I started my car, the entire dashboard lit up, and the error messages started pouring out. The Best Buy installers spliced a wire onto the CANbus system for power to the new stereo. This brought on the problems with my car.I proceeded to my local Best Buy retailer. They were especially helpful. They filled out a claim form for submission to the Best Buy claim unit at Sedgwick Claim Management Services. Sedgwick initially sent me the name of the claim manager and my cliam number. It's been since March of 2023 and I have heard from them once. They have been non-responsive to phone calls and e-mail. My local Best Buy can't even reach them.It has now been over 5 months of getting nothing done. I need BBB to get Sedgwick to pay for the repairs to my car. The estimate was $4,000-$5,000 mainly because of labor.My claim number with Sedgwick is 4A2303Q11VL-0001. The claims manager is supposed to be *************************.

    • Initial Complaint

      Date:07/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sedgwick as a company should either dismantle the company or perform more training when it comes to the severity of mental health. This company has failed in every way possible. The claims manager and managers aren't pleasant and they don't return phone calls. If I had a choice to not deal with this company, I wouldn't. But due to my company having a contract with this company, I have no choice. The front-line customer service agents are more compassionate and willing to help and assist. There's no clear, comprehensive clarification of what's needed, the next steps or what case number goes to what. I would HIGHLY suggest a different company, this one is complete TRASH.

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was injured in a car accident in January resulting from an *********** driver. I've been trying to get in contact with someone from Sedgwick for approx 4 months with no luck. I've left numerous messages with emails.

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently filed a home warranty claim for my dishwasher. A&E Services/Sears that were contracted out gouged and scratched my new flooring in the kitchen. Sedgwick Claims Management Services handles the liability claims for the work done by A&E Services. I have submitted the requested photos, along with 2 estimates for repair, and have not heard back from my claims examiner in several weeks. Very hard to get ahold of people.Claim number: L2306135026-0001

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was withheld 2 weeks of my Paid Family Leave during my short-term disability leave and wouldn't send over the appropriate documentation (number of hours reported) to my employer to pay me for that time period. It took over a month from that time period to be resolved by them. I called multiple times during this period and got very little assistance from the team. My advocate assigned to my case wouldn't return my phone calls. It really put me in a financial bind to say the least!

    • Initial Complaint

      Date:07/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me, my doctor, the imaging lab I went to, my physical therapist, and even the chiropractor Im going to have been unable to contact my claim adjuster or sedgewick for the past 1-2 months, my claim was approved which makes it even more confusing

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are awful, the Dr gives a set time to heal and they do not. They don't care about you as a ****** or a healing patient. It's all money to them. They could care less if you feel better or able to function all the way. This is my 3rd knee surgery, why? Because sedgewick wanted me to go back so soon and I tore my knee once again

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/26 2022 I, ******************************* sustained a severe head and neck injury during my shift at *************************** cleaning an aircraft. My head hit the overhead bin and I sustained a considerable amount of injury and memory loss. I began receiving compensation for said injury but was advised that my payments would discontinue until I returned to work and commenced light duty work. I had a conversation with my supervisor, *************************- ************ regarding this and was advised that light duty work is not available. When I mentioned this to Sedgwick they were very rude and abrasive towards me and have since refused to continue my payments. Due to the injuries that I have suffered, I am not able to continue working at this time. The attached document from Sedgwick will show that I was promised payments if unable to make at lease 80% of what I was making prior to the incident. I have been unsuccessful at reaching my adjuster *************************** ************ to discuss the best recourse at this point. I am suffering physically and financially due to this and would like this to be investigated to the fullest extent. I feel that they are preying on my vulnerability and I would like them to be held accountable for their actions. I am on a fixed income and have had a very hard time making up for the lost income. Any assistance available would be greatly appreciated.

    Sedgwick CMS is NOT a BBB Accredited Business.

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