Important information
- Customer Complaint:The business indicated they would like to speak with consumers before complaints are filed with BBB. Consumers are asked to contact prior to filing a complaint with BBB: Eric Burgos, Administrative Services Supervisor at 877-483-5751. It is not a requirement to contact a business prior to filing a complaint with BBB.
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
Complaints
Customer Complaints Summary
- 160 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by ********************************************* col on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law. I have asked for the signed contract and they can not provide be with it.Customer Answer
Date: 03/04/2025
I have never lived at this address. I have asked for the signed contract but never received anything.
Business Response
Date: 03/12/2025
My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ***** ******* complaint. RDAC has completed its investigation and the results are as follows.
Ms. ******* account was placed with RDAC for collection on June 5, 2024, by RDACs client *********** at ******, with a balance of $2,057.13.On June 6, 2024, RDAC mailed its initial collection letter to Ms. ******* at her last known address, ************************************************** That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
On July 25, 2024, RDAC reported Ms. ******* account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Hidden Oaks at ******. On January ******* and February 18, 2025, RDAC received disputes forwarded by the **** on Ms.******* ******* After investigating Ms. ******* claims, RDAC answered each dispute by updating her tradeline to disputed and indicating the disputed information was correct. RDAC is unable to remove this trade line from Ms. *************** reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
As of March 6, 2025, RDAC has not received a direct dispute from Ms. ******** RDAC has attached copies of Ms. ******* final account statement and signed lease provided by our client, Hidden Oaks at ******.
Regarding Ms. ******* allegations of violations of the Fair Credit Reporting Act (FCRA), RDAC denies any violation of this statute.
We welcome Ms. ******* to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
Thank you for the opportunity to respond to this complaint.
**** ******Customer Answer
Date: 03/12/2025
Complaint: 23010756
I am rejecting this response because: I didnt rent an apartment, at that time I was staying with family(My Mother) the lease also states I had three children living on the lease when in fact I have four kids. I had no knowledge of this debt because I never lived at that address nor do I know where this is located.
Sincerely,
****** *******Business Response
Date: 03/20/2025
My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ***** ******* complaint. RDAC has completed its investigation and the results are as follows.
In Ms. ******* most recent complaint she states she never lived at that address. RDAC has attached an identity theft packet to this response.
In order to complete the identity theft review, Ms. ******* must return the completed identity theft packet attached to this complaint along with the necessary supporting documentation: the signed and notarized identity theft affidavit, a copy of the police report of this identity theft and a color copy of her state-issued ID. Ms. ******* can either mail this information to:RDAC / ************************************** or email it to ***********************************************************************.
We welcome Ms. ******* to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
Thank you for the opportunity to respond to this complaint.
**** ******Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint regarding a debt collection issue with RentDebt Automated Collections. The collection agency is attempting to collect a debt on behalf of Glenarden Apartments that I do not owe. Here are the pertinent details:1. **Debt Collection Issue**: RentDebt Automated Collections is claiming that I owe $6,841 in rent for the apartment located at ********************************************************************************************************************* They are billing me for the period extending from June 2024 to October 2024, despite the fact that I moved out of the apartment on January 1, 2023, as confirmed by the attached rental verification and other supporting documents.2. **Lack of Documentation**: The collection agencys proof is my lease from 2019 because I never signed a lease in 2023 or 2024. The ledger states that I moved in May 2019, my lease ended in May 2020, and I moved out in October 2024, which is inaccurate and doesnt make sense. 3. **Supporting Documentation**: Enclosed, please find copies of the following documents to support my dispute: - Rental verification confirming my move-out date as January 1, 2023. - Lease agreement. - Final BGE utility bill showing the last date of service at my old address. - ******'s insurance documentation. - Paystubs showing my address change as of January 15, 2023.Customer Answer
Date: 03/04/2025
This is Disputed letter i sent and this is them responding to it.Business Response
Date: 03/17/2025
******** *******,
Please be advised that this account was closed and returned to our client Glenarden Apartments and RentDebt Automated Collections, LLC (RDAC) is no longer involved in the collection of this account. On March 11, 2025, RDAC sent a request to the credit reporting agencies (****) to delete this trade line with AUD control number ********. Please be advised, though RDAC have already sent this request to the ****, it can take up to 90 days for them to actually remove the trade line and this is outside of our control.
Thank you for the opportunity to respond to this complaint.
**** ******Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no knowledge of this account. I am not in a contract with RENTDEBT AUTOMATED COLLECTIONS, I demand this be removed immediately from my credit report.Customer Answer
Date: 02/26/2025
I have no knowledge of this accountBusiness Response
Date: 02/27/2025
My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC and I have been asked to respond to ******************** complaint. RDAC has completed its investigation, and the results are as follows.
Mr. ******* account was placed with RDAC for collection on June 13, 2024, by RDACs client The Waters at *********** with a balance of $275.00.On June 14, 2024, RDAC mailed its initial collection letter to Mr. ****** at his last known address: *******************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
On August 26. 2024, RDAC reported Mr. ******* account to the three national consumer reporting agencies (********, **********, and *******) (CRAs) with permission from our client, The Waters at ***********. On February 6, 2025, RDAC received a dispute from Mr. ****** forwarded from the consumer reporting agencies. After conducting an investigation, RDAC responded to that dispute by updating Mr. ******* tradeline to disputed and indicating that the disputed information was correct. Regarding Mr. ******* request to have this trade line removed from his credit report, the Fair Credit Reporting Act (FCRA) requires that RDAC furnish both complete and accurate information to the credit reporting agencies. Therefore, RDAC is unable to delete this trade line.
RDAC has attached copies of his final account statement and signed lease agreement provided by our clients The Waters at ***********.
We welcome Mr. ****** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
Thank you for the opportunity to respond to this complaint.
**** BurgosCustomer Answer
Date: 02/27/2025
Complaint: 22986340
I am rejecting this response because: I am not in a contract with Compliance for RentDebt Automated Collections, LLC and I have no knowledge of this account or collection.
Sincerely,
******** ******Initial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************. I do not have a contract with RentDebt Autonated Collect. They did not provide me with the original contract as requested.Customer Answer
Date: 02/19/2025
I have already called and asked for the information and they did not provideBusiness Response
Date: 02/28/2025
****** ******,
Please be advised that this account was closed and returned to our client Grace ********** and RentDebt Automated Collections, LLC (RDAC) is no longer involved in the collection of this account. On February 28, 2025, RDAC sent a request to the credit reporting agencies (CRAs)to delete this trade line with AUD control number ********. Please be advised,though RDAC have already sent this request to the ****, it can take up to 90 days for them to actually remove the trade line and this is outside of our control.
Thank you for the opportunity to respond to this complaint.
**** ******Customer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with RENTDEBT AUTOMATED COLLECTIONS. I do not have a contract with RENTDEBT AUTOMATED COLLECTIONS, they did not provide me with the original contract as I requested.Customer Answer
Date: 02/12/2025
I am not liable for this debt with RENTDEBT AUTOMATED COLLECTIONS. I do not have a contract with RENTDEBT AUTOMATED COLLECTIONS, they did not provide me with the original contract as I requested.Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I have noticed a debt collection from RENTDEBT AUTOMATED COLLECTIONS, LLC getting incorrectly reported in my credit report. I am not responsible for the debt in question since I have not contractual agreement or obligation with RENTDEBT AUTOMATED COLLECTIONS, LLC. So far RENTDEBT AUTOMATED COLLECTIONS, LLC has failed to provide me with a copy of the original contract or any supporting documentation that would substantiate their claim. Without this essential documentation, I dispute the validity of this debt and maintain that I am responsible for its payment.Customer Answer
Date: 02/10/2025
Hi Better Business Bureau,
In accordance with my rights under the Fair Debt Collection Practices Act (FDCPA), I kindly request that Rentdebt Automated Collections, LLC provide proof that debt validation was sent. If such proof cannot be provided, I kindly ask that you remove this account from my credit report, as I am entitled to under the Fair Credit Reporting Act (FCRA)
Section 623(a)(1).
As you are aware, the burden of proof lies with the collection agency, not the consumer. Rentdebt Automated Collections, LLC has not yet provided the requested documentation to verify this debt.
ThanksBusiness Response
Date: 02/13/2025
My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC and I have been asked to respond to ********************** complaint. RDAC has completed its investigation, and the results are as follows.
Mr. ********** account was placed with RDAC for collection on March 27, 2024, by RDACs client Serena Village with a balance of $2,307.16.On March 28, 2024, RDAC mailed its initial collection letter to Mr. ********* at his last known address: **************************************** That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
On May 24, 2024, RDAC reported Mr. ********** account to the three national consumer reporting agencies (********, **********, and Equifax) (CRAs) with permission from our client, *************** Regarding Mr. ********** request to have this trade line removed from his credit report, the Fair Credit Reporting Act (FCRA) requires that RDAC furnish both complete and accurate information to the credit reporting agencies. Therefore, RDAC is unable to delete this trade line.
As of February 11, 2025, RDAC has not received a direct dispute from Mr. ********** Attached you will find copies of Mr. ********** final account statement and signed lease agreement provided by our client, ***************
We welcome Mr. ********* to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to speak with a manager, to discuss options that might be available to him and to assist in resolving his account.
Thank you for the opportunity to respond to this complaint.
**** ******Customer Answer
Date: 02/13/2025
Complaint: 22922038
I am rejecting this response because:
I tried reaching you guys on 2/13/2025 to see the options you guys provided but was told that the file was in compliance and that not even the manager was able to talk to me.
Sincerely,
******* *********Business Response
Date: 02/19/2025
Mr. ********************************** apologizes for any inconvenience this may have caused.Your account has been updated, and you are welcome to call ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time to speak with a manager, at your convenience.
Thank you for the opportunity to respond to this complaint.
**** ******Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently, I did an investigation bn my credit report and found several items on there to be inaccurate.Under 15U.S. Code 168161Hecurecry of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code ***** (5)Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation: and il) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts *********************************************** COL ACCOUNT# ********* This account is being reported inaccurately, please remove this from my credit report immediately.Customer Answer
Date: 02/10/2025
The burden of proof falls on the collection agency not the consumer (me), I find it concerning that RentDebt Automated Collections, LLC collections is not complying with legal requests.
I request RentDebt Automated Collections, LLCcollection agency provide proof they sent debt validation, as is my legal right. If RentDebt Automated Collections, LLC collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the ***.Business Response
Date: 02/18/2025
***** *********,
Please be advised that this account was closed and returned to our client Preserve at ******************************************* (RDAC) is no longer involved in the collection of this account. On February *******, RDAC sent a request to the credit reporting agencies (****) to delete this trade line with AUD control number ********. Please be advised, though RDAC have already sent this request to the ****, it can take up to 90 days for them to actually remove the trade line and this is outside of our control.
Thank you for the opportunity to respond to this complaint.
**** ******Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******** AT ************. I do not have a contract with RENTDEBT AUTOMATED COLLE, they did not provide me with the original contract as requested.Business Response
Date: 01/16/2025
My name is **** ******* I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Mr. ******* ****** complaint. RDAC has completed its investigation and the results are as follows.
Mr. ****** account was placed with RDAC for collection on May 25, 2023, by RDACs client Keystone at ************, with a balance of $284.02.On May 26, 2023, RDAC mailed its initial collection letter to Mr. ***** at his last known address *************************************** That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
On July 10, 2023, RDAC reported Mr. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Keystone at *************
As of January 15, 2024, RDAC has not received a direct dispute from Mr. ****** Attached you will find copies of Mr. ****** final account statement and signed lease agreement provided by our client, ******** at *************
We welcome Mr. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
Thank you for the opportunity to respond to this complaint.
**** ******Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with RentDebt Automated Collections, LLC I do not have a contract with RentDebt Automated Collections,LLC they did not provide me with the original contract as requestedCustomer Answer
Date: 12/28/2024
Hi ***** this is ***** ***** Im sorry I havent responded sooner can you reopen my case and I will have the paperwork by Monday morning I been busy with the holidays I be back home Sunday and Monday I can send you the documents thank youInitial Complaint
Date:12/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with RENTDEBT AUTOMATED COLLECTIONS, I do not have a contract with RENTDEBT AUTOMATED COLLECTIONS, they did not provide me with the original contract as requested.Customer Answer
Date: 12/16/2024
Hello!
I used Lexington Law previously who sent the letters out. They are currently dealing with a class action lawsuit against them so I am unable to attain the original document of the letters sent. Do I have to resend the letter myself or is there a way to proceed with the complaint without having the original document sent to them by Lexington Law?
Business Response
Date: 01/10/2025
India Nail
Please be advised that this account was closed and returned to our client, *********************** and RentDebt Automated Collections, LLC (RDAC) is no longer involved in the collection of this account. On January *******, RDAC has sent a request to the credit reporting agencies (****) to delete this trade line. Please be advised, though RDAC have already sent this request to the ****, it can take up to 90 days for them to actually remove the trade line and this is outside of our control.
Thank you for the opportunity to respond to this complaint.
**** ******Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. So long as this is true and I do in fact experience this with in the time frame that is mentioned in this response. If it is not officially dropped I will file another complaint, but I am agreeing to wait to see this taken off of my credit. Thank you for all your efforts.
Sincerely,
India Nail
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