Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Crossings at ***********. I do not have a contract with RENTDEBT AUTOMATED COL, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 05/13/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of ********************* complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Ms. ******** account was placed with RDAC for collections, on December *******, by RDACs client Crossings at ********** with a balance of $601.55. On December 30, 2020, RDAC mailed its initial collection letter to Ms. ******* at her last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  
  On February 25, 2021, RDAC reported Ms. ******** account to the three national consumer reporting agencies (********, **********, and *******) (CRAs) with permission from our client, Crossings at **********. On March 24 and 27, 2023,RDAC received disputes forwarded by the **** on Ms. ******** behalf. After conducting an investigation, RDAC responded to each dispute by marking her trade line as disputed and indicating the disputed information was correct.RDAC is unable to remove this trade line from Ms. ******** consumer ********** is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  
  Please find copies of Ms. ******** final account statement and signed lease agreement provided by our client, Crossings at **********, attached to this complaint for her records.
  
  We welcome Ms. ******* to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, RENTDEBT COLL, placed a collection on my credit for rent in the amount of $380. I am a homeowner and their account is in a different name. I was told I needed to pay the collection in order to remove it. Then was told they would not remove it. I am so confused and feel as though I have been scammed.

  

  Business Response

  Date: 05/13/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Ms. ****** ****** complaint. RDAC has completed its investigation, and the results and our response follow.
  Ms. ****** account was placed with RDAC for collections, on January 2, 2025, by RDACs client Powers Properties with a balance of $380.00.On January 3, 2025, RDAC mailed its initial collection letter to Ms. ***** at her last known address: ******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  On April 25, 2025, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Powers Properties. On May 5. 2025, RDAC received two disputes from Ms. ***** forwarded from the consumer reporting agencies, indicating. Ms. ***** believed this account was a result of fraud.After conducting an investigation, RDAC responded to those disputes by updating Ms. ****** tradeline to disputed and indicating that the disputed information was correct. RDAC also responded by mailing Ms. ***** an identity theft packet on May 06, 2025.
  On April 30, 2025, Ms. ****** authorized a payment of $380.00 on April 30, 2025, to pay the account in full. During that call Ms. ****** requested to have this trade line removed from her credit report, the Fair Credit Reporting Act (FCRA) requires that RDAC furnish both complete and accurate information to the credit reporting agencies. Therefore, RDAC is unable to delete this trade line at this time. On May 13, 2025, RDAC sent a request to update Ms. ****** trade line, to reflect a zero balance and it having been paid in full. Please be advised that even though this request has already been sent to the ****, it can take them up to ************************************************************* ****** consumer report and this is outside RDACs complaint.
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this creditor in full on 4/4/25. They refuse to report the account as paid in full to the creditor bureaus. They reported the account past due in the amount of $906 twice this month. I have called several times and requested that they fairly report the account as paid in full, but they are refusing to do so. The only thing that I was advised that they are willing to do is provide a pay off letter. I have disputed the account to the major credit bureaus and Im awaiting a resolution. Unfortunately Im going to have to seek litigation against the company for unfair practices.

  Customer Answer

  Date: 04/29/2025

  I paid this creditor in full on 4/4/25. They refuse to report the account as paid in full to the creditor bureaus. They reported the account past due in the amount of $906 twice this month(4/10/25 and 4/25/25). I have called several times and requested that they fairly report the account as paid in full, but they are refusing to do so. Before I paid the account in full I was advised that it would be reported to the credit bureaus as paid in full. However now Im being told that the only thing theyre required to do is provide a paid in full letter to me. They are now refusing to report the account as paid in full to the credit bureaus. I have disputed the account to the major credit bureaus and Im awaiting a resolution. Unfortunately Im going to have to seek litigation against the company for unfair practices.

  Customer Answer

  Date: 04/29/2025

  Please see attachment. This is the only proof they are willing to provide. Ive reached out several times and asked them to fairly report the paid in full status to the credit bureaus. However they refuse to do so. The account was paid in full on 4/4/25 and they are still reporting it to the credit bureaus as past due. They last reported it on 4/25/25. According to the **** they are required to report fairly but they have refused to do so. Please see the attachment as that is my proof that the account has been paid in full.

  0.00 remaining balance=Paid In Full 

  

  Business Response

  Date: 05/08/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Ms. ****** ********* complaint. RDAC has completed its investigation, and the results and our response follow.
  Ms. ********* account was placed with RDAC for collections,on March 31, 2020, by RDACs client Beverlye Crossings II with a balance of $1,530.73.On April 1, 2020, RDAC mailed its initial collection letter to Ms. ******** at her last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  On May 26, 2020, RDAC reported Ms. ********* account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Beverlye Crossings II.
  On January 15, 2024, Ms. ********* authorized payments of $25.00 to run biweekly stating on January 19, 2024, until the account was paid in full. On December 23, 2024, Ms. ********* called RDAC to cancel her payment plan. On April 2, 2025, Ms. ********* authorized a payment of $905.73 to run on April 4, 2025, to pay this account paid in full.
  RDAC updated Ms. ********* trade line on April 25, 2025, to reflect a zero balance and it having been paid in full. Please be advised that even though this request has already been sent to the ****, it can take them up to ************************************************************* ********* consumer report and this is outside RDACs complaint.
  Thank you for the opportunity to respond to this complaint.
  

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach out about having this removed and make a payment. I need it removed from my credit report as due to me never agreeing to anything or signed any paperwork stating this is my account.

  

  Business Response

  Date: 04/15/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Mr. ******* ****** complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Mr. ****** account was placed with RDAC for collection by RDACs client, The Park at **********, on October 4, 2023, with a balance of $5,983.41. On July ******, RDAC mailed its initial collection letter to Mr. ***** at his last known address: ********************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  
  On November 25, 2023, RDAC reported ********** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, The Park at **********. On July 24, 2024, and November 19, 2024, RDAC received a dispute forwarded by the **** on Mr. ****** behalf. After conducting an investigation, RDAC responded to those disputes by marking his trade line as disputed and indicating the disputed information was correct. RDAC is unable to remove this trade line from ********** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (****) that RDAC report complete and accurate information to the ***** Additionally, because the **** requires RDAC report complete and accurate information, we are not able to accept Mr. ****** request for a pay for deletion. If Mr. ***** pays or settles this account in full, his trade line will be updated to accurately reflect the status of the account at that time.
  
  RDAC has attached copies of Mr. ****** signed lease agreement and final account statement to this response for his records.
  
  We welcome Mr. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up yesterday morning to a notification from experian that I have a new report on my credit. They reported to me to collections saying I owe an apartment $300. I am currently waiting on paperwork from them on this. They placed this on my credit without contacting me. It sure wouldve been nice if I was made aware of this at some point in time between 2022 until now 2025 before it was placed on my credit. Beware everyone, without verifying debt or even speaking to you about it, they just go ahead and place it on your credit.

  Customer Answer

  Date: 03/14/2025

  I dont know if I owe this debt. I am currently waiting on paperwork from them. The fact of the matter is, this shouldve been done before this debt was placed on my credit report. Verifying the debt should be done before a debt is placed on my credit. I am reporting that. 

  Customer Answer

  Date: 03/14/2025

  Not once did anyone from this company contact me about this. Almost three year, no communication about this, only to wake up one day, my credit dinged and now I collections account from almost three years ago, that I didnt know about. 

  

  Business Response

  Date: 03/20/2025

  My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************* complaint. RDAC has completed its investigation and the results are as follows.
  Ms. ********* account was placed with RDAC for collection on September 14, 2022, by RDACs client ******** (Foundation), with a balance of $300.00. On September 15, 2022, RDAC mailed its initial collection letter to Ms. ******** at her last known address, ****************************************That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
  On March 10, 2025, RDAC reported Ms. ********* account to the three national consumer reporting agencies (********, **********, and *******) (CRAs) with permission from our client, ******** (Foundation). RDAC is unable to remove this trade line from Ms. ********* consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  RDAC has attached copies of Ms. ********* final account statement and signed application provided by our client, ******** (Foundation).
  We welcome Ms. ******** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint.
  **** ******

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23065411
  
  I am rejecting this response because:
  You guys received something from them in September ****************************************************************** July 2022. There was no way I wouldve gotten that. Did anyone even attempt to pick up the phone and call me and maybe leave a voicemail or something? Or sent me an email? You sent one letter in the mail. To an address I no longer live at? There was no way I wouldve known about this. 
  Sincerely,
  
  Kashore ********

  Customer Answer

  Date: 03/21/2025

  RDAC please consider this my official request of me requesting a debt validation from you, with the ORIGINAL contract as well. Thank you. What you sent me doesnt show you owning this debt thanks. 

  Customer Answer

  Date: 03/21/2025

  RDAC I also require proof that this letter was sent out to me in September 2022. I dont see how it was marked undeliverable when I moved from that same apartment in July 2022, thats 2 months prior to. I tried calling and was told my account was in compliance. Please have this proof that this was sent out and not marked undeliverable and also the debt verification showing you owe this debt. Thanks. 

  Customer Answer

  Date: 03/21/2025

  RDAC I also require proof that this letter was sent out to me in September 2022. I dont see how it was not marked undeliverable when I moved from that same apartment in July 2022, thats 2 months prior to. I tried calling and was told my account was in compliance. Please have this proof that this was sent out and not marked undeliverable and also the debt verification and documents showing you own this debt. Thanks. 

  

  Business Response

  Date: 03/27/2025

  My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************* complaint. RDAC has completed its investigation and the results are as follows.
  Ms. ********* account was placed with RDAC for collection on September 14, 2022, by RDACs client ******** (Foundation), with a balance of $300.00. On September 15, 2022, RDAC mailed its initial collection letter to Ms. ******** at her last known address, ****************************************That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
  On January 26, 2023, RDAC mailed Ms. ********* a settlement offer to ***************************************. That letter was also not returned as undeliverable to RDAC by the ********************
  RDAC called and left several voicemails at ************,starting on September 29, 2022. We have also sent several text messages to the same number starting on March 7, 2023.
  On March 10, 2025, RDAC reported Ms. ********* account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, ******** (Foundation). RDAC is unable to remove this trade line from Ms. ********* consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  RDAC has attached copies of Ms. ********* final account statement and signed application provided by our client, ******** (Foundation).
  On March 13, 2025. RDAC spoke with Ms. ********* at ************ where she informed RDAC she believed this account was a result of fraud. On March 24, 2025, RDAC mailed Ms. ******** an identity theft packet.
  In order to complete the identity theft review, Ms. ******** must return the completed identity theft packet attached to this complaint along with the necessary supporting documentation: the signed and notarized identity theft affidavit, a copy of the police report of this identity theft and a color copy of her state-issued ID. Ms. ******** can either mail this information to: RDAC / ************************************** or email it to ***********************************************************************.
  We welcome Ms. ******** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint.
  **** ******

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23065411
  
  I am rejecting this response because:
  Again, I moved from that address in July 2022, so I would not have gotten that letter. When I called you, was it from that number? I no longer had that phone number. Again, I would like documentation mailed to me stating that you guys own this debt. Thanks. 
  Sincerely,
  
  Kashore ********

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently something from this company hit my credit i have no knowledge of this "owed debt" i am told that i owe i was never sent letters or emails or any calls stating i owe money I do not claim this debt at all i was not made aware of it till recently I am told i owe 2977 on behalf of the falls apartments in ******

  Customer Answer

  Date: 03/13/2025

  I sent this to the creditor and Im waiting on a response 

  

  Business Response

  Date: 03/18/2025

  My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to **************** complaint. RDAC has completed its investigation and the results are as follows.
  
  Ms. ***** account was placed with RDAC for collection on September 25, 2024,by RDACs client The Falls, with a balance of $2,977.10. On September 26, 2024,RDAC mailed its initial collection letter to Ms. **** at her last known address, *******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
  
  On November 11, 2024, RDAC reported Ms. ***** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, The Falls. On December 2, 2024, RDAC received a dispute forwarded by the **** on Ms. ***** behalf. After investigating Ms. ***** claims, RDAC answered that dispute by updating her tradeline to disputed and indicating the disputed information was correct. RDAC is unable to remove this trade line from Ms. ***** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  
  RDAC has attached copies of Ms. ***** final account statement and signed lease provided by our client, The Falls.
  
  We welcome Ms. **** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  **** ******

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me about a supposed debt that should have never been listed as a debt. I moved out of an apartment 11/5/2023 and paid in full with a check that cleared my account within 3 weeks of the check being sent. I have called my rental company and they said they never sent me to collection because I paid in full. I have called rent debt to get it remove and was told even with a copy of my check that shows the money was taken from me in the time frame, they cannot remove it unless the apartment complex provides a letter, claiming they sent me but the apartment complex shows I had paid in full and know nothing about the debt collection agency. This is terrible business and a horrible consumer experience. As soon as my check was provided this should have been removed from mt credit report. It never should have showed up in the first place

  Customer Answer

  Date: 03/18/2025

  This is proof from the apartment complex that this was reported to my credit in error. Now, because I filed a complaint with you, they will not speak to me. They told me I have to wait for their compliance department to call me and won't even give me a time frame of when that will happen. I spoke to a supervisor who was incredibly rude and said "yeah I don't know what to tell you, compliance will call you when they want to." I do not have unlimited time to waste on this and need it removed from my credit as it is putting my living situation in jeopardy. 

  Customer Answer

  Date: 03/18/2025

  This is proof from the apartment complex that this was reported to my credit in error. Now, because I filed a complaint with you, they will not speak to me. They told me I have to wait for their compliance department to call me and won't even give me a time frame of when that will happen. I spoke to a supervisor who was incredibly rude and said "yeah I don't know what to tell you, compliance will call you when they want to." I do not have unlimited time to waste on this and need it removed from my credit as it is putting my living situation in jeopardy. 

  

  Business Response

  Date: 03/20/2025

  ***** **********,
  
  Please be advised that this account was closed and returned to our client Wedgewood Apartments and RentDebt Automated Collections, LLC (RDAC) is no longer involved in the collection of this account. On March 19, 2025, RDAC sent a request to the credit reporting agencies (****) to delete this trade line with AUD control number ********. Please be advised, though RDAC have already sent this request to the ****, it can take up to 90 days for them to actually remove the trade line and this is outside of our control.
  
  Thank you for the opportunity to respond to this complaint.
  **** ******

  Customer Answer

  Date: 03/31/2025

  I never received notification of the company's response, but I got the notice today. It does look like they have removed this from my credit, however I have still heard nothing from the company, no apology for their error or any communication in regard to this. 

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in receipt of your companys letter informing me youre handling the collection of the account mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (RENTDEBT AUTOMATED COLLE- RD1257XXX } and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, RENTDEBT AUTOMATED COLLE- RD1257XXX are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the *********************************************, and file a police report against you for harassment and invasion of privacy.I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the ********************* and professional liability fund for code of ethics violations.

  Customer Answer

  Date: 03/12/2025

  I SENT THE ATTACHED NOTARIZED LETTER TO THE COMPANY 

  

  Business Response

  Date: 03/17/2025

  My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ***************** complaint. RDAC has completed its investigation and the results are as follows.
  
  Mr. ****** account was placed with RDAC for collection on September 28, 2023,by RDACs client The Park at *******, with a balance of $10,515.44. On September 29, 2023, RDAC mailed its initial collection letter to Mr. ***** at his last known address, *********************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the *******************.
  
  On November 25, 2023, RDAC reported Mr. ****** account to the three national consumer reporting agencies (********, **********, and Equifax) (CRAs) with permission from our client, The Park at *******. RDAC is unable to remove this trade line from Mr. ****** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  
  RDAC has attached copies of Mr. ****** final account statement and signed lease provided by our client, Park West Apartments.
  
  Pursuant to Mr. ****** request in his complaint, RDAC has marked his accounts to cease all outbound contact with him.
  
  We welcome Mr. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  **** ******

  Customer Answer

  Date: 03/17/2025

  I SENT THE ATTCHED LETTER NOTARIZED TO THEM

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Rent Debt Automated collections, I do not have a contract with Rent Debt Automated collections, they did not provide me with the original contract as requested

  Customer Answer

  Date: 03/11/2025

  I am not liable for this debt with Rent Debt Automated collections, I do not have a contract with Rent Debt Automated collections, they did not provide me with the original contract as requested

  

  Business Response

  Date: 03/17/2025

  My name is **** ******* I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Mr. ***** ****** complaint. RDAC has completed its investigation and the results are as follows.
  
  Mr. ****** account was placed with RDAC for collection on January 5, 2024, by RDACs client The Villas at ************, with a balance of $9,546.23. On January 8, 2024, RDAC mailed its initial collection letter to Mr. ***** at his last known address, ******************************************** That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ******************** On March 12, 2025, RDAC adjusted Mr. ****** account to $7,719.23, to match his account statement.
  
  On February 26, 2024, RDAC reported Mr. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, The Villas at ************* RDAC is unable to remove this trade line from Mr. ****** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA)that RDAC report complete and accurate information to the *****
  
  As of March 12, 2025, RDAC has not received a direct dispute from Mr. ****** RDAC has attached copies of Mr. ****** final account statement and signed lease provided by our client, Park West Apartments.
  
  We welcome Mr. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  **** ******

• Initial Complaint

  Date:03/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt with ***** ******. I do not have a contract with RENTDEBT AUTOMATED COL they did not provide me with original contract requested .

  

  Business Response

  Date: 03/17/2025

  ****** ******,
  
  My name is **** ******, I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to this complaint. With the information provided, we are not able to find an account for a consumer named ****** ******. We welcome Mr. ****** to contact our office at ************** and speak with a manager Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to look for his account.
  
  Thank you for the opportunity to respond to this complaint.
  **** ******