Reviews

This profile includes reviews for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MAA has 228 locations, listed below.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
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  MAA Kirby Station

  6653 N Quail Hollow Memphis, TN 38120

  
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  Post Park Apartments

  3300 East West Hwy Hyattsville, MD 20782

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  MAA Pinnacle

  4390 Clearwater Way Lexington, KY 40515

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  MAA Village

  151 S Locust Hill Dr Lexington, KY 40517

Review Details

• Review fromLauren A

  Date: 05/02/2023

  1 star
  This company has been a nightmare to lease from. I had a maintenance worker come in without notifying me or my property manager and they only gave me $100 credit after I proved to them that the maintenance worker went through my personal property and vandalized it. In hind sight I shouldve filed a police report. On top of that, I keep getting inappropriate charges and have to dispute them. I will NEVER recommend these apartments to anyone. Not only is it dangerous physically but financially. Service work orders were always done horribly and never right the first time.

• Review fromJames K

  Date: 05/01/2023

  1 star
  This is absolutely the worst company and employees in the world. Had mold beg elected in my home, no help ever for anything from staff or manager. Many promises never delivered. Had police in our neighborhood all the time including a death two doors down with no communication to the residents and constant crime let go in the neighborhood with a broken gate that never worked in the almost 5 years I was there. Disgusting homes and disgusting people running it. Oh and did I mention they also were charging me almost $3,000 per month for rent. Clueless and dangerous place to live.

• Review fromMichael A

  Date: 05/01/2023

  1 star
  Awful, conducting multiple accounts of illegal business. They cant be verified. And when Called Out and asked to be held accountable on multiple occasions they blamed the customer. I have a meeting scheduled tomorrow 5/2/2023 at 8:30 - 9:00 to discuss this in person. Which she will pin it on me. With threats. Play the security tapes. Watch it happen. Tune in to see more. They arent wrong not the customer.

• Review fromNazaret R

  Date: 04/25/2023

  1 star
  These people are just scammers. We leased the apartment for 14 months, and we have asked for a month to month extension not once, or twice, but three times. Not any one of those three times when we have visited the office have they mentioned to us that we have to provide a 30 day written notice of when we were going to terminate the extension. And now they are making us pay for an extra month of rent for a place we are not going to stay in anymore. I have sent countless of emails and have made countless of calls and left voicemails, and they have not responded to a single one. Just terrible service overall. The leasing agents are nice, but they need to be trained better at disclosing information.

• Review fromNikki W

  Date: 04/16/2023

  1 star
  This is by far the most horrible experience I have had anywhere Ive lived. The attempts at manipulation to avoid repairs are disgusting. The lack of ownership of their mistakes isnt surprising. I have been without a working oven for several months. They say they record calls. I want my calls from months ago retrieved, where *******, the manager promised to personally follow up with me regarding this back ordered part. So, why was it another 30 days and I had to track her down again? MAA, you should be embarrassed and your staff should be reprimanded.

  MAA

  Date: 04/18/2023

  Thank you for your review. We understand your frustration, and our regional leadership has reached out to you. The door handle for the ADA ***** in your unit required a special part to be ordered to complete the repair. Unfortunately, this special part has been on back order. Our maintenance team attempted to complete this work order three separate times, and we understand that the third time was not best for your schedule, and you communicated that our team could complete the order at a better time for you. We are pleased that our team was able to install the handle yesterday and the repair has been completed.

  MAA

  Date: 04/18/2023

  An update: The team was able to replace the entire stove yesterday and the repair has been fully completed.

• Review fromamanda m

  Date: 04/12/2023

  1 star
  This has been a terrible experience - after 5 months of a dog barking all hours of the day / night, disrupting my sleep and ability to take calls let alone focus in my apartment, I'm now moving due to the disturbance given the managing company won't do anything more than put a letter on their door notifying them of the issue. All offers to 'remedy' the situation are just terrible long-winded explanations about why they refuse to do anything else - however noise violations are somehow handled directly and can be grounds for eviction, which makes zero sense especially given those are much more one-off situations (over daily disruption).Not only will they not fix the situation, but they won't let me move out early either.

  MAA

  Date: 04/13/2023

  Thank you for sharing your feedback. We understand your frustration, and our team has completed thorough investigations and audits of leaseholders with pets to regarding your concerns. As communicated, the barking source has not been discovered after complete investigation. Unfortunately, our policies do not permit for early lease termination based on this. We appreciate the opportunity to serve you.

• Review fromKevin C

  Date: 04/07/2023

  1 star
  Poor customer service every time you need something from concierge desk including the feeling of racial discrimination.

• Review fromS. W.

  Date: 03/31/2023

  1 star
  I wouldnt let a homeless person live here. I have picture and I plan to upload and post on every site. I was a tenant at Lake at University which is now call MAA Lake for almost 5 years. I asked, begged and pleaded for them to do right by me. I went to them November 30 regarding suspicion of a rat in my apartment. I was told I had to wait a whole week before pest control can come. I put in a request on 12/5/22 pest control came 12/6/22 and put a trap down and filled ************ in my bath room. Maintenance was told they needed to fill holes throughout my apartment but he barely want to fill the hole that was visible. I thought it was resolved come January 2023, I still have activity. *** ate up my food, sent pictures of dropping throughout my home. Nothing. I sent videos plus I was sick not once, not twice but 3 times with respiratory issue relating to this. I sent numerous messages to manage for corporate and nothing was done. Management and pest control going back and forth but the **** rat was in my place. I was told it was more than one by pest control and that I wasnt the only unit having the problem. I wasnt offered a new unit or anything. I asked to leave and break my lease without penalty they refused to ***** me that request. They did nothing to help but expect me to pay them $4700 for leaving. Mind you I paid my rent each month in the rat infested apartment. I was suppose to have my carpet cleaned every year, no one ever came to clean it now they want me to pay for replacement. If its a choice between your car and this management company, choose your car!!

  MAA

  Date: 04/03/2023

  Thank you for sharing your feedback. We understand that pest control isolated the issue and continued to service the unit at your request. Our property management communicated an offer to vacate with a reduction of required fees as well that we understand was declined. We wish you the best in your future chapter.

  S. W.

  Date: 04/10/2023

  Im glad you responded back because clearly you know nothing. Pest control did nothing! Lets start there. Pest control places small black traps in my home when they came out December 6, 2022. Upon placing them, I was told they would be out every week to check the trap. No one came back to my home until mid January and thats me again sending pictures of activity still occurring. Came back to place one more trap in the kitchen. Still nothing. I leave for vacation for a full week and allegedly they came and checked while I was gone. Nothing was done. I come back from vacation to activity still going on. They placed this big box look like a paper shredder and nothing. The guy who placed that said a signal would be sent for them to come back and check. It took me to say something again Valentine *** week regarding when they suppose to come. They come and said well one was caught but we havent caught the other one. Let me keep it all the way real. Then pest control informed me that other tenants on the property dealing with the same thing so I shouldnt feel bad. Like what that dont make me feel good. I reached out to management March upon paying my rent that I could not do it anymore after send pictures of activity still going on so its not just one ray its multiple. I asked for to break my lease without penalty. You all response that was verbally sent to me was I have 30 ***s to move but I have to pay the prorated for the ***s that would be occupied in ***** plus a $1250 penalty. I disagreed to the penalty. I sent another email and verbally said Ill pay the prorated which would have been $675 plus utilities for ***** and thats it. I never heard anything back. Im calling and calling no answer. From my understanding, corporate was to reach out to me personally and never did. So dont come with we offered because you aint offer nothing. I had no choice but to choose my safety and leave. So before you get on these people platform trying to sound as if you did due diligence, you did not!! Its no way in the world I should have had to live with rats from December to March!! Oh also tell them how in March you all wanted to be like let exhaust all option. 4 months later you want to sweep my apartment of holes or entry points. I said no because from my understanding, that was already done. Then you all was like we gone move all the appliances such as the dishwasher, stove, washer and dryer and refrigerator. I said I thought yall did all that while I was gone. Pest control, maintenance and corporate was never on the same page. Every one want to point the finger but no fix was given. I suffered no one else.

• Review fromIris S

  Date: 03/27/2023

  1 star
  Beautiful place I went to interview for the houskeeping position the supervisor is not so nice he sat in interview in a chair that faces table he sat side ways in it looking at four or everything except me I noticed the lady was great but she kept looking in the corner of her eye constantly at him he was off on the side of her I'll pass I've worked for guys like him his professionalism turned me away and I have excellent bkground and ref

  MAA

  Date: 04/04/2023

  We are very sorry to learn about your experience during the interview process at an MAA Community. We value all feedback, and we will use this feedback to continue to improve the candidate experience at MAA. Best of luck in your job search!

• Review fromJohnny M

  Date: 02/25/2023

  1 star
  I've been having continuous issues with the MAA ************** at their Post *******, ** Location for over a year now regarding their parking garage situation. There's very limited parking in the ******** have access to and there have been instances in which I've had to park in visitor because there were no other spaces and I've been towed twice now. I spoke with *************************, Property Administrator, about the parking situation and how there are several cars that park past the gate with no sticker (some of which have not been moved in months based on the inch of dust on the car) or that some cars are using stickers that are no longer valid. *****'s response was that their office simply doesn't have the time to monitor all of their garages - even though their office has access to all of the license plate #'s for the tenants and they can surely focus their efforts on the garages that are having these issues. Additionally, they can have the towing company focus on the cars that are parked past the gate with no sticker rather than the paying tenants that have no other option but to park in visitor. But her solution was for me to go through the garage and document which cars are parked passed the gate without a sticker -- as if that's my job. She also offered the brilliant solution of removing my sticker and parking in visitor, advocating further to the issue with parking, because there are already several tenants with stickers parking in visitor -- because there are no spaces! There are nights when visitor/retail parking is completely full too. On top of that, the elevator in my garage has been inoperative for over 6 months. My impression from our conversation is that the office cannot do much about the parking situation and has no intention to devote their time to resolving the issue.