Business ProfileforMAA

I rented an apartment at MAA ******** from 5/16/2024 to 8/11/2024. Per my lease, I followed the instructions for move out outlining procedure for clean out and charges at move out. When I turned in my keys to the office I was informed there is a new move out procedure called express cleaning where the *************************** keeps your $200 deposit to apply as a cleaning fee. I thought this was strange since it was not mentioned to me prior to me turning in my keys and this was nothing that was mentioned in my lease. The staff working refused to do a walk through move out inspection with me that day stating that they would have to charge me an early termination fee if they did so (this was Friday afternoon 8/9 , my lease ended 8/11). So a move out inspection was performed several days later without my being present. In my move out inspection report it shows that I am being charged for the replacement of the carpet due to stains being on the underside of the carpet. An inspection of the underside of carpet was not done at move in so it cannot be properly determined that the stains were caused during my tenancy. The property manager then referred back to the lease stating I am responsible for 80% of full replacement and provided an invoice for supposed replacement costs of $886.51 , 80% being $709.21, where I am being charged $781.96 . When I contact the property manager to question the math, they ignore my emails, phone calls etc. When I walk in they state that **** , the manager is not available.